1 of 1 Remote 1st Line Service Desk Analyst Jobs in the South East

Role: - First Line Service Desk Analyst Our client stands out with a confident, accessible, and enterprising approach, prioritising performance, service, and value. Our aim is to excel in the ordinary, simplify complexity, and empower our clients to build better, stronger businesses. They are looking for a Service Desk Analyst to join their team and help deliver on their promise to their clients. If you are enthusiastic about technology, customer service, and professional growth, we invite you to become a key member of their Service Desk team. Role Overview As a Service Desk Analyst … IT requests and issues. Key Responsibilities Act as the first point of contact for our clients’ IT requests and issues via phone, ticketing system and email Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service More ❯