3 of 3 Remote/Hybrid 1st Line Support Jobs in the South East

1st Line IT Helpdesk Technical Support Consultant Location: Fleet Job Type: Full-time 1st Line IT Helpdesk Technical Support Consultant, where you will be the first point of contact for customers, providing rapid response, basic troubleshooting, and exceptional customer interaction. … hardware troubleshooting. Log tickets with clear, concise notes, update documentation, and ensure compliance with company processes. Required Skills & Qualifications: Previous experience in a 1st Line Helpdesk role Knowledge of Windows 11 and Office 365 basics, Citrix Workspace navigation, and email filtering systems. Basic understanding of ITIL principles ...

Support/Technical Support/1st Line Location: Fleet Job Type: Full-time Hybrid working Technical Support Consultant, where you will be the first point of contact for customers, providing rapid response, troubleshooting, and exceptional customer interaction. This role is crucial … ensuring that customers feel supported and confident in the systems they are using. Day-to-day of the role: Handle incoming support tickets related to hardware, software, and login issues. Perform basic troubleshooting for Windows 11, Office 365, Active Directory, and Azure login issues. Address queries about email ...

primarily remote position , with occasional travel to Oxford and Guildford , working within a structured Level 0, Level 1 and Level 2 support environment . The Level 1 team manages the majority of incoming technical support requests, providing assistance to end users across a broad range … Alongside technical ability, we highly value attitude, collaboration, problem-solving and excellent customer service . What You'll Be Doing Provide remote IT support to end users via phone and remote support tools Troubleshoot Windows, Microsoft 365, hardware, printers and basic networking issues Log, manage ...