1st Line Support Jobs in the South East

First Line Support
England > South East

The median First Line Support salary in the South East is £26,500 per year, according to job vacancies posted during the 6 months leading to 11 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
11 May 2025
Same period 2024 Same period 2023
Rank 206 247 261
Rank change year-on-year +41 +14 +111
Permanent jobs requiring a 1st Line Support 83 146 147
As % of all permanent jobs advertised in the South East 0.89% 0.87% 1.01%
As % of the Job Titles category 1.03% 0.92% 1.12%
Number of salaries quoted 50 144 97
10th Percentile £22,725 £21,250 £22,000
25th Percentile £25,063 £22,750 £23,000
Median annual salary (50th Percentile) £26,500 £25,000 £25,000
Median % change year-on-year +6.00% - +6.38%
75th Percentile £30,000 £27,281 £28,750
90th Percentile £37,275 £28,750 £30,000
England median annual salary £27,500 £25,000 £25,000
% change year-on-year +10.00% - +4.17%

All Permanent IT Job Vacancies
South East

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 8,071 15,806 13,090
% of permanent jobs with a recognized job title 86.49% 93.98% 90.36%
Number of salaries quoted 4,568 11,351 8,251
10th Percentile £30,000 £27,500 £29,750
25th Percentile £41,250 £36,032 £40,000
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% -
75th Percentile £68,750 £65,000 £71,250
90th Percentile £78,750 £77,500 £85,000
England median annual salary £57,500 £53,500 £60,800
% change year-on-year +7.48% -12.01% +1.33%

1st Line Support
Job Vacancy Trend in the South East

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for 1st Line Support in the South East

1st Line Support
Salary Trend in the South East

3-month moving average salary quoted in jobs citing 1st Line Support in the South East.

Salary trend for 1st Line Support in the South East

1st Line Support
Salary Histogram in the South East

Salary distribution for jobs citing 1st Line Support in the South East over the 6 months to 11 May 2025.

Salary histogram for 1st Line Support in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the South East region over the 6 months to 11 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Kent +25 26 £26,184 +9.10%
Thames Valley +51 24 £25,000 -3.85% 13
Hampshire +52 20 £26,000 +4.00% 2
Buckinghamshire +52 17 £25,000 +8.70% 4
Surrey +34 11 £35,000 +34.62% 2
Berkshire +37 5 £25,000 -3.85% 7
Oxfordshire +19 2 £32,500 +30.00% 5
East Sussex +27 1 £27,000 +20.00% 1
West Sussex +22 1 - - 1
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 11 May 2025, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 1st Line Support in the job title.

1 43 (51.81%) Social Skills
2 40 (48.19%) Customer Service
3 37 (44.58%) Microsoft
4 34 (40.96%) Windows
5 25 (30.12%) Microsoft Office
6 23 (27.71%) Problem-Solving
7 18 (21.69%) Microsoft 365
8 15 (18.07%) VoIP
9 13 (15.66%) Active Directory
9 13 (15.66%) Cisco
9 13 (15.66%) Degree
10 12 (14.46%) Windows 10
10 12 (14.46%) Firewall
11 10 (12.05%) LAN
11 10 (12.05%) Telecoms
11 10 (12.05%) Driving Licence
12 8 (9.64%) Workflow
12 8 (9.64%) VPN
12 8 (9.64%) Microsoft Excel
12 8 (9.64%) Meraki
12 8 (9.64%) GDPR
13 7 (8.43%) Case Management
13 7 (8.43%) Continuous Improvement
13 7 (8.43%) Spanish Language
13 7 (8.43%) WordPress
13 7 (8.43%) CSS
13 7 (8.43%) HTML
13 7 (8.43%) JavaScript
13 7 (8.43%) PHP
13 7 (8.43%) Finance

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (8.43%) WordPress
2 4 (4.82%) IBM Domino
3 2 (2.41%) SharePoint
4 1 (1.20%) CMS
4 1 (1.20%) Joomla!
Applications
1 25 (30.12%) Microsoft Office
2 8 (9.64%) Microsoft Excel
3 5 (6.02%) MS Visio
4 1 (1.20%) Spreadsheet
Business Applications
1 1 (1.20%) assyst
Cloud Services
1 18 (21.69%) Microsoft 365
2 5 (6.02%) Azure
3 2 (2.41%) Entra ID
3 2 (2.41%) OneDrive
4 1 (1.20%) GitHub
4 1 (1.20%) Nutanix
4 1 (1.20%) Salesforce Service Cloud
Communications & Networking
1 15 (18.07%) VoIP
2 12 (14.46%) Firewall
3 10 (12.05%) LAN
4 8 (9.64%) VPN
5 5 (6.02%) BGP
5 5 (6.02%) DHCP
5 5 (6.02%) DNS
5 5 (6.02%) OSPF
5 5 (6.02%) TCP/IP
5 5 (6.02%) WAN
6 3 (3.61%) Broadband
6 3 (3.61%) VLAN
6 3 (3.61%) WebEx
7 1 (1.20%) Wi-Fi
7 1 (1.20%) Wireless
Development Applications
1 1 (1.20%) Git
1 1 (1.20%) JIRA
General
1 43 (51.81%) Social Skills
2 10 (12.05%) Telecoms
3 7 (8.43%) Finance
3 7 (8.43%) Spanish Language
4 6 (7.23%) Legal
5 4 (4.82%) German Language
6 3 (3.61%) Aerospace
6 3 (3.61%) Automotive
6 3 (3.61%) Electronics
6 3 (3.61%) Manufacturing
7 2 (2.41%) Analytical Skills
7 2 (2.41%) Documentation Skills
7 2 (2.41%) Inclusion and Diversity
7 2 (2.41%) Marketing
8 1 (1.20%) Advertising
8 1 (1.20%) Publishing
8 1 (1.20%) Retail
Libraries, Frameworks & Software Standards
1 7 (8.43%) CSS
1 7 (8.43%) HTML
2 3 (3.61%) XMPP
3 1 (1.20%) AngularJS
3 1 (1.20%) Bootstrap
3 1 (1.20%) Nuxt
3 1 (1.20%) Sass
3 1 (1.20%) Vue
Miscellaneous
1 10 (12.05%) Driving Licence
2 4 (4.82%) IoT
3 3 (3.61%) Digital Signage
3 3 (3.61%) Onboarding
3 3 (3.61%) Renewable Energy
4 1 (1.20%) Management Information System
4 1 (1.20%) Self-Motivation
Operating Systems
1 34 (40.96%) Windows
2 12 (14.46%) Windows 10
3 5 (6.02%) Android
3 5 (6.02%) Mac OS
3 5 (6.02%) Windows Server
4 4 (4.82%) Windows 7
5 3 (3.61%) Windows Server 2019
Processes & Methodologies
1 40 (48.19%) Customer Service
2 23 (27.71%) Problem-Solving
3 8 (9.64%) Workflow
4 7 (8.43%) Case Management
4 7 (8.43%) Continuous Improvement
5 6 (7.23%) Remote Monitoring and Management
5 6 (7.23%) Time Management
6 5 (6.02%) CRM
6 5 (6.02%) Service Delivery
7 4 (4.82%) Customer-Centricity
7 4 (4.82%) Decision Tree
7 4 (4.82%) Strategic Thinking
8 3 (3.61%) Antivirus Management
8 3 (3.61%) Change Control
8 3 (3.61%) Kalman Filter
8 3 (3.61%) Patch Management
8 3 (3.61%) Virtual Environments
8 3 (3.61%) Web Filtering
9 2 (2.41%) Inventory Management
9 2 (2.41%) System Testing
Programming Languages
1 7 (8.43%) JavaScript
1 7 (8.43%) PHP
Qualifications
1 13 (15.66%) Degree
2 6 (7.23%) CCNA
2 6 (7.23%) Cisco Certification
2 6 (7.23%) Microsoft Certification
3 2 (2.41%) DBS Check
Quality Assurance & Compliance
1 8 (9.64%) GDPR
2 4 (4.82%) SLA
System Software
1 13 (15.66%) Active Directory
2 3 (3.61%) Virtual Desktop
3 1 (1.20%) Hyper-V
3 1 (1.20%) VMware Infrastructure
Vendors
1 37 (44.58%) Microsoft
2 13 (15.66%) Cisco
3 8 (9.64%) Meraki
4 5 (6.02%) Fortinet
4 5 (6.02%) Juniper
5 4 (4.82%) IBM
5 4 (4.82%) ServiceNow
6 3 (3.61%) Citrix
7 1 (1.20%) Salesforce
7 1 (1.20%) Snow
7 1 (1.20%) VMware