7 of 7 Remote 2nd Line Support Jobs in the South East

Our Client, a leading, fast-growing global financial services group, seeks a 2nd Line IT Support Analyst to join its centralised IT function. Supporting a user base of over 15,000 staff, including senior executives and VIP users across multiple international offices, this position plays a critical role in dealing with escalations from the outsourced … IT Service Desk and providing continuous service improvement activities. As a 2nd Line IT Support Analyst, you will be working closely with the third-party first-line team, providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd … team. Working in a large enterprise, you will have the chance to grow your network and gain exposure to a wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with Unisys to More ❯

We’re growing and want you to be a part of our journey. 2nd Line Support Engineer Isio's IT department has 14 employees who support the company's 1,400 employees across our 10 locations. The 2nd Line Support Engineer will be responsible for dealing with queries … issues relating to Isio’s IT applications. Assist with the upskilling of other IT staff members to ensure issues and queries can be resolved before being escalated to the 2nd line engineers. Work closely with other IT teams and wider Isio stakeholders to resolve issues and improve efficiencies across the organisation. Assist with the administration and configuration … to problems to build an IT knowledge base. Experience/Competencies Required Minimum Excellent planning & organisational skills Microsoft qualifications around M365 and Azure Previous experience in a technical second-line support role Strong analytical skills and a creative approach to problem solving. Excellent communication skills with good customer-facing skills. high degree of understanding of the More ❯

Systems Engineer - 2nd Line Support Location: Central London (4 days on-site, 1 day WFH) Sector: Financial Services Technology Do you thrive in a high-performance environment, where every day brings fresh challenges and the chance to work with some of the most dynamic clients in the financial sector? We are a leading technology services … to deliver exceptional IT support and solutions. We place service before sales and excellence before everything else - and we're now looking for a driven, service-focused 2nd Line Systems Engineer to join our expert Service Desk team. This is a role where your skills will be tested, your potential nurtured, and your career accelerated … with clear pathways to senior technical, leadership, and consultancy roles. What you'll be doing: Providing expert 2nd line technical support to high-profile clients, including traders, investors, and senior executives. Taking ownership of incidents and service requests, ensuring swift, professional resolution. Mentoring junior engineers and driving service improvements. Managing escalations from 1st line More ❯

2nd Line IT Support Engineer – Sevenoaks - £35,000 + Great Opportunity! Role : 2nd Line IT Support Engineer Location : Sevenoaks Salary : £30,000 - £35,000 (Subject to Technical Knowledge) Interviewing Immediately – Apply Now I am representing a Managed Service Provider based in Sevenoaks who are on the lookout for a 2nd Line IT Support Engineer as part of their growth plans for this year. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Windows Server, Virtualisation and much more. Again, technical skills are a must, but we are looking for More ❯

Looking to start a career in IT? We are recruiting for a 2nd Line Support Engineer to join a software company based in Shoreham-by-Sea. In this role, you'll be responsible for triaging and resolving complex application issues, investigating bugs, and ensuring high levels of customer satisfaction. You’ll also work on troubleshooting … and growing within a dynamic company, this role is for you! No prior experience is required, as hands-on training will be provided to help you succeed. As a 2nd Line Support, your key responsibilities will include: Troubleshooting and resolving support cases Receiving, prioritising and triaging incoming support tickets Replicating customer More ❯

Role: 2nd Line Engineer Location: Whiteley (3 Days WFH) Salary: £32,000 - £36,000 + Share Scheme AI Business | Modern Tech Stack | Young Culture | Flexible Hybrid Working Were partnered with a cutting-edge AI business in Whiteley thats shaking up the tech scene with innovative solutions and a bold growth plan. With a young, ambitious culture and … a clear vision for the future, theyre now looking for a 2nd Line Engineer to join their fast-moving team. This isnt your typical IT support role youll be working in a business thats built on innovation , with the chance to influence how IT supports next-gen AI solutions. Youll handle escalations, work directly with More ❯

Job Title: IT Support Assistant Location: Salbrook Road, Salfords (with flexibility to travel to Bancroft Road, Reigate, as required), so you will need to be a car owner to drive between locations. Reports to: Head of IT Type: Full-time Office based 5 days a week Monday to Friday 8.30 am to 5 pm (may be some flexibility … to WFH). Overview This is a fantastic opportunity for someone looking to grow their IT career in a hands-on, fast-paced environment. As IT Support Assistant, you'll play a vital role in ensuring the smooth running of our IT infrastructure while gaining broad exposure to real-world systems and business operations. You'll work closely … with our experienced Head of IT, who is committed to mentoring and supporting your development. Key Responsibilities Provide first-line support for hardware, software, and network issues. Configure and maintain laptops, desktops, mobile devices, and printers. Support users with common applications (e.g., Microsoft Office). Perform basic Active Directory tasks such as account creation More ❯