Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Corriculo Ltd
Support Analyst, Support Engineer, 2ndline, Office 365, Active Directory, Hybrid, COR7256 We're looking for a 2ndlineSupport Analyst to join a pioneering organisation, working on a hybrid basis. This is a great opportunity for an … experienced 2ndLine Engineer looking for a fresh challenge, or a 1st/2ndLine Engineer looking to take the next step in their career. The Support Engineer Role The Support Engineer, will join a busy service desk, supporting over … users across the UK! Working within a Microsoft environment, the Support Engineer will provide 2ndline technical support to over 50 sites, troubleshooting desktop, server and network issues. This is a varied position and would suit a dynamic 2ndlineMore ❯
Southampton, England, United Kingdom Hybrid / WFH Options
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
2ndLineSupport Engineer (Azure, 365, Windows)/Project Co-ordinator - £35,000 - £45,000 – hybrid (1 day wfh) Do you want to be an exceptional 2ndlinesupport engineer that gets involved with project co-ordination in a dynamic … help with bigger technical problems or projects. Documentation : Log issues, how they were fixed, and any system changes. We are looking for an impressive 2ndLineSupport engineer that would be comfortable sometimes getting involved in project co-ordination for their massive enterprise client. Secondary … is a fantastic opportunity, for a fantastic company, please do apply if you're interested or would like to learn further about the role. 2ndLineSupport Engineer (Azure, 365, Windows)/Project Co-ordinator More ❯
West Sussex, South East, United Kingdom Hybrid / WFH Options
In Technology Group Limited
2ndLine IT Support Engineer - Horsham - £35,000 - Hybrid After Probation! Role : 2ndLine IT Support Engineer Area : Horsham Salary : £30,000 - £35,000 - Hybrid After Probation! Interviewing Immediately - Please apply ASAP! A market leading client are looking to add … an 2ndlinesupport engineer to join their every dynamic IT department. They work with the latest technologies such as Office 365, Azure and now Server 2022. The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You … Microsoft, Windows Server, Exchange, Office 365, Azure, Active Directory, VMware, 1st line, first Line, 2ndline, secondline, SharePoint, Networking, Firewall, Support, Project owen . smith @ intechnologygroup. com 0118 228 6480 07704 160 518 Interviewing Immediately - Please apply ASAP More ❯
East Grinstead, West Sussex, United Kingdom Hybrid / WFH Options
Lloyd Recruitment - East Grinstead
2ndLine IT Support Engineer Location: East Grinstead Salary: £35,000 - £50,000 DOE Job Type: Full-time, Permanent, Hybrid working Lloyd Recruitment Services is looking for an experienced 2ndLine IT Support Engineer with strong skills in Microsoft … suited to candidates from an MSP background who are confident working across a range of modern IT environments. You'll be responsible for delivering 2ndline technical support, managing cloud-based infrastructure, and supporting various IT projects. Please note: To be considered for this position … and network issues, particularly with escalated support tickets. A strong background in Microsoft 365 and Azure environments is essential. Responsibilities include: Handling 2ndlinesupport requests escalated from 1st line Troubleshooting hardware, software, and network issues Managing Microsoft 365 services such More ❯
East Grinstead, England, United Kingdom Hybrid / WFH Options
Lloyd Recruitment
2ndLine IT Support Engineer Location: East Grinstead Salary: £35,000 - £50,000 DOE Job Type: Full-time, Permanent, Hybrid working Lloyd Recruitment Services is looking for an experienced 2ndLine IT Support Engineer with strong skills in Microsoft … suited to candidates from an MSP background who are confident working across a range of modern IT environments. You'll be responsible for delivering 2ndline technical support, managing cloud-based infrastructure, and supporting various IT projects. Please note: To be considered for this position … and network issues, particularly with escalated support tickets. A strong background in Microsoft 365 and Azure environments is essential. Responsibilities include: Handling 2ndlinesupport requests escalated from 1st line Troubleshooting hardware, software, and network issues Managing Microsoft 365 services such More ❯
Milton Keynes, Ringwood, Hampshire, United Kingdom Hybrid / WFH Options
entrust IT
Field 2ndLine IT Support Engineer | Milton Keynes Region | £28,000 - £35,000 | Remote with Field Work Join a team where your skills make a real difference. Are you an experienced IT professional with a passion for solving problems and helping people? Do you enjoy … day and the opportunity to work both from home and on-site? Entrust IT , a trusted Managed Services Provider, is looking for a Field 2ndLine IT Support Engineer to support our growing client base in the Milton Keynes region . With over … of organisations — and we’re ready to welcome a talented engineer like you to our friendly and professional team. Key Responsibilities of the Field 2ndLine IT Support Engineer: Supporting client IT environments remotely and on-site, bringing clarity and resolution to technical issues Diagnosing More ❯
Ringwood, Hampshire, South East, United Kingdom Hybrid / WFH Options
entrust IT
Field 2ndLine IT Support Engineer | Milton Keynes Region | £28,000 - £35,000 | Remote with Field Work Join a team where your skills make a real difference. Are you an experienced IT professional with a passion for solving problems and helping people? Do you enjoy … day and the opportunity to work both from home and on-site? Entrust IT , a trusted Managed Services Provider, is looking for a Field 2ndLine IT Support Engineer to support our growing client base in the Milton Keynes region . With over … of organisations — and we're ready to welcome a talented engineer like you to our friendly and professional team. Key Responsibilities of the Field 2ndLine IT Support Engineer: Supporting client IT environments remotely and on-site, bringing clarity and resolution to technical issues Diagnosing More ❯
london, south east england, united kingdom Hybrid / WFH Options
Stott and May
Product Support Analyst - 2ndLine Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2ndLine Product Support Analyst to join our dynamic product support team. In this role, you’ll provide escalated technical support for a suite of internal and client-facing products, including third-party tools. … You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2ndline technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage More ❯
Oxford, Oxfordshire, United Kingdom Hybrid / WFH Options
Focus Group
Job Title - Technical Support Adviser 2ndLine IT Salary - up to £32,000 (DOE) Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 … employees and a $1bn valuation, we are a dynamic force in the industry. We are now recruiting for a Technical Support Adviser 2ndLine IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd linesupport and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop. Principal Responsibilities Ensuring that the Customer is at the centre of everything that we do. Responsible for handling incoming queries by receiving phone calls, emails More ❯
Shoreham-by-sea, Sussex, United Kingdom Hybrid / WFH Options
Focus Group
Job Title - Technical Support Adviser 2ndLine IT Salary - up to £32,000 (DOE) Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 … employees and a $1bn valuation, we are a dynamic force in the industry. We are now recruiting for a Technical Support Adviser 2ndLine IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd linesupport and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop. Principal Responsibilities Ensuring that the Customer is at the centre of everything that we do. Responsible for handling incoming queries by receiving phone calls, emails More ❯
london, south east england, united kingdom Hybrid / WFH Options
Nigel Frank International
Business Central Support Consultant 2ndline My client is a leading Microsoft partner looking for a driven and passionate individual to join there team as Business Central Support Consultant. This is a full time, permanent role - offering full home working flexibility, with expectation … for occasional on-site travel; project phase dependant. The role will involve: Providing 2ndLine Business Central ticketing support to a variety of clients across industry Providing customer satisfaction by troubleshooting and resolving Microsoft Dynamics 365 Business Central related issues Work with there project teams … on new upcoming implementations and upgrades Provide support on post-go-live client systems Skill set required: Strong technical understanding of Dynamics 365 Business Central/Dynamics NAV Previous experience providing D365 BC/NAV support at either partner or end user Motived and strong desire More ❯
Woking, England, United Kingdom Hybrid / WFH Options
Pyramid Recruitment Ltd
Job Title: SecondLineSupport Analyst Location: Woking (Hybrid, 3 days onsite) Salary: Up to £35,000 Pyramid are looking for a 2ndLineSupport Analyst for one of our fintech clients in Woking . This is a fantastic opportunity to … join a dynamic team, troubleshooting complex technical issues and ensuring seamless customer support. Key Responsibilities: Customer Support & Issue Resolution – Investigate and resolve escalated support tickets, meeting SLA targets. Communicate effectively with customers via email, phone, and support portal. Technical Troubleshooting & Analysis – Perform root cause … analysis using SQL, application logs, and API integrations to identify and resolve system issues. User Acceptance Testing (UAT) – Support customers during UAT cycles, conduct internal testing, and collaborate with development teams to prioritise fixes. Incident & Problem Management – Manage major incidents, coordinate resolution efforts, and implement proactive fixes to More ❯
OX14, Sutton Wick, Oxfordshire, United Kingdom Hybrid / WFH Options
Air IT Ltd
thinking MSP that values flexibility, growth, and innovation? At Air IT, we're not just about providing top-tier IT and Cyber Security support – we're about shaping the future of our industry while empowering our people to thrive. And now, we're looking for a talented individual … not traveling or working in Bicester, your home office will be Milton Park, Didcot. Reporting to: Service Desk Team Leader Purpose: To provide dedicated 2ndline technical support, ensuring high-quality service and support. The role includes direct liaison with the customer, troubleshooting, and being … for all their needs. Duties and Responsibilities: Be a primary point of contact for key contacts, managing technical queries and providing top-notch support Respond appropriately to technical queries raised through effective prioritisation to meet KPIs and customer service expectations Respond to escalations from 1st lineMore ❯
PO7, Waterlooville, Hampshire, United Kingdom Hybrid / WFH Options
Spiral Solutions Recruitment Ltd
are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic SecondLine Engineer to join the helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within … contracted service levels. Your key responsibilities will be to handle escalated issues from first-linesupport that require a deeper level of technical expertise as well as Perform advanced troubleshooting of hardware, software, network, and system-related issues and Coordinate with third-line engineers … complex issues. To be successful in this role you must have the following skills An understanding of ITIL and Cyber Essentials frameworks. Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management More ❯
Waterlooville, Hampshire, United Kingdom Hybrid / WFH Options
Spiral Solutions Recruitment Ltd
are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic SecondLine Engineer to join the helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within … contracted service levels. Your key responsibilities will be to handle escalated issues from first-linesupport that require a deeper level of technical expertise as well as Perform advanced troubleshooting of hardware, software, network, and system-related issues and Coordinate with third-line engineers … or external vendors when necessary to resolve complex issues. To be successful in this role you must have the following skills Endpoint support for Microsoft Windows devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management of Microsoft 365 products More ❯
Waterlooville, Hampshire, South East, United Kingdom Hybrid / WFH Options
The Workshop
We are seeking an experienced and dynamic SecondLine IT Engineer to join a busy helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. They will also be responsible for remediating vulnerabilities and applying … security configurations. You will provide a high level of technical support to a wide range of users, spanning across different industries. The role demands a commitment to resolving complex incidents and requests while contributing to maintenance and project initiatives, enhancing customer platforms and services. Main Duties Handle escalated … issues from first-linesupport that require a deeper level of technical expertise. Perform advanced troubleshooting of hardware, software, network, and system-related issues. Coordinate with third-line engineers or external vendors when necessary to resolve complex issues. Ensure proper communication and information transfer More ❯