2nd Line Support Jobs in the South East

Second Line Support
England > South East

The median Second Line Support salary in the South East is £30,000 per year according to job vacancies posted during the 6 months to 7 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 225 202 293
Rank change year-on-year -23 +91 -26
Permanent jobs requiring a 2nd Line Support 175 234 203
As % of all permanent jobs advertised in the South East 1.05% 1.60% 1.02%
As % of the Job Titles category 1.12% 1.77% 1.06%
Number of salaries quoted 164 210 183
10th Percentile £26,250 £24,500 £24,000
25th Percentile £27,500 £26,250 £25,875
Median annual salary (50th Percentile) £30,000 £30,500 £27,500
Median % change year-on-year -1.64% +10.91% -4.51%
75th Percentile £33,750 £34,200 £32,000
90th Percentile £38,750 £37,500 £34,250
England median annual salary £31,000 £31,500 £30,000
% change year-on-year -1.59% +5.00% +7.14%

All Permanent IT Job Vacancies
South East

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 15,669 13,202 19,109
% of permanent jobs with a recognized job title 93.92% 90.39% 96.43%
Number of salaries quoted 11,272 8,288 12,502
10th Percentile £27,500 £29,750 £30,000
25th Percentile £36,000 £40,000 £40,000
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +10.00%
75th Percentile £65,000 £71,250 £70,000
90th Percentile £77,500 £85,000 £82,500
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

2nd Line Support
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support in the South East

2nd Line Support
Salary Trend in the South East

3-month moving average salary quoted in jobs citing 2nd Line Support in the South East.

Salary trend for 2nd Line Support in the South East

2nd Line Support
Salary Histogram in the South East

Salary distribution for jobs citing 2nd Line Support in the South East over the 6 months to 7 May 2024.

Salary histogram for 2nd Line Support in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley -52 53 £32,000 +6.67% 8
Hampshire -15 52 £30,000 - 8
Surrey -2 21 £37,500 +6.38% 4
West Sussex +46 20 £30,000 -6.25% 5
Berkshire +13 20 £30,000 +15.38% 2
Oxfordshire -16 18 £32,000 +1.59% 3
Buckinghamshire -36 15 £32,500 +8.33% 3
East Sussex +35 14 £29,000 -2.40%
Kent -11 12 £28,000 -8.20% 6
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 7 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 2nd Line Support in the job title.

1 120 (68.57%) Windows
2 115 (65.71%) Microsoft 365
3 104 (59.43%) Microsoft
4 99 (56.57%) Active Directory
5 64 (36.57%) Windows Server
6 56 (32.00%) Problem-Solving
7 55 (31.43%) Social Skills
7 55 (31.43%) Azure
8 52 (29.71%) Microsoft Exchange
9 46 (26.29%) Customer Service
10 45 (25.71%) Windows 10
11 42 (24.00%) Firewall
12 39 (22.29%) VMware
12 39 (22.29%) VMware Infrastructure
13 38 (21.71%) ITIL
14 37 (21.14%) Hyper-V
15 35 (20.00%) DNS
16 32 (18.29%) DHCP
17 31 (17.71%) Microsoft Office
18 29 (16.57%) SharePoint
18 29 (16.57%) Citrix
19 27 (15.43%) Entra ID
20 22 (12.57%) SQL
20 22 (12.57%) SLA
21 21 (12.00%) Analytical Skills
22 19 (10.86%) OneDrive
22 19 (10.86%) Service Delivery
22 19 (10.86%) VLAN
23 17 (9.71%) Microsoft Intune
23 17 (9.71%) XenApp

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (29.71%) Microsoft Exchange
2 29 (16.57%) SharePoint
3 1 (0.57%) Confluence
Applications
1 31 (17.71%) Microsoft Office
2 9 (5.14%) Microsoft Excel
Cloud Services
1 115 (65.71%) Microsoft 365
2 55 (31.43%) Azure
3 27 (15.43%) Entra ID
4 19 (10.86%) OneDrive
5 10 (5.71%) Google Workspace
6 6 (3.43%) AWS
7 5 (2.86%) Mimecast
7 5 (2.86%) SaaS
8 3 (1.71%) Power Platform
9 1 (0.57%) OpenDNS
Communications & Networking
1 42 (24.00%) Firewall
2 35 (20.00%) DNS
3 32 (18.29%) DHCP
4 19 (10.86%) VLAN
5 16 (9.14%) TCP/IP
6 12 (6.86%) VoIP
7 9 (5.14%) Intranet
7 9 (5.14%) LAN
7 9 (5.14%) WAN
8 8 (4.57%) Internet
9 7 (4.00%) Wi-Fi
10 5 (2.86%) Broadband
10 5 (2.86%) Structured Cabling
10 5 (2.86%) VPN
10 5 (2.86%) Wireless
11 4 (2.29%) xDSL
12 3 (1.71%) Unified Communications
13 2 (1.14%) ADSL
13 2 (1.14%) Remote Desktop
14 1 (0.57%) Ethernet
Database & Business Intelligence
1 6 (3.43%) Amazon RDS
2 3 (1.71%) Power BI
2 3 (1.71%) SQL Server
Development Applications
1 4 (2.29%) JIRA
2 2 (1.14%) Hudson
General
1 55 (31.43%) Social Skills
2 21 (12.00%) Analytical Skills
3 16 (9.14%) Organisational Skills
3 16 (9.14%) Telecoms
4 11 (6.29%) Law
5 9 (5.14%) Legal
6 8 (4.57%) Documentation Skills
6 8 (4.57%) Manufacturing
7 7 (4.00%) Finance
8 2 (1.14%) Presentation Skills
8 2 (1.14%) Public Sector
9 1 (0.57%) Advertising
9 1 (0.57%) Retail
Miscellaneous
1 11 (6.29%) Smartphone
2 7 (4.00%) Management Information System
3 6 (3.43%) Driving Licence
3 6 (3.43%) Self-Motivation
4 4 (2.29%) BYOD
5 3 (1.71%) Apple TV
5 3 (1.71%) Handset
6 2 (1.14%) Cyber Threat
7 1 (0.57%) Client/Server
7 1 (0.57%) CMDB
7 1 (0.57%) iPad
7 1 (0.57%) iPhone
7 1 (0.57%) Private Cloud
7 1 (0.57%) Tandem
7 1 (0.57%) Video Conferencing
Operating Systems
1 120 (68.57%) Windows
2 64 (36.57%) Windows Server
3 45 (25.71%) Windows 10
4 16 (9.14%) Linux
5 15 (8.57%) Windows 7
6 14 (8.00%) Windows 8
7 12 (6.86%) Apple iOS
8 11 (6.29%) Android
9 10 (5.71%) Windows Server 2016
10 9 (5.14%) Windows Server 2019
11 3 (1.71%) Windows Server 2012
12 2 (1.14%) Red Hat Enterprise Linux
13 1 (0.57%) Mac OS
13 1 (0.57%) Windows Mobile
13 1 (0.57%) Windows NT
13 1 (0.57%) Windows XP
Processes & Methodologies
1 56 (32.00%) Problem-Solving
2 46 (26.29%) Customer Service
3 38 (21.71%) ITIL
4 19 (10.86%) Service Delivery
5 15 (8.57%) Change Management
6 12 (6.86%) Incident Management
7 11 (6.29%) Antivirus Management
7 11 (6.29%) Data Protection
7 11 (6.29%) Infrastructure Engineering
8 9 (5.14%) Problem Management
9 8 (4.57%) ITSM
9 8 (4.57%) Mobile Device Management
10 7 (4.00%) Customer Experience
10 7 (4.00%) Line Management
11 5 (2.86%) Data Loss Prevention
11 5 (2.86%) Logistics
11 5 (2.86%) Mentoring
11 5 (2.86%) Performance Management
12 4 (2.29%) Software Deployment
13 3 (1.71%) Multi-Factor Authentication
Programming Languages
1 22 (12.57%) SQL
2 4 (2.29%) PowerShell
3 1 (0.57%) Python
Qualifications
1 9 (5.14%) Security Cleared
2 8 (4.57%) Microsoft Certification
3 6 (3.43%) SC Cleared
4 5 (2.86%) AWS Certification
4 5 (2.86%) Network+ Certification
5 3 (1.71%) A+ Certification
5 3 (1.71%) CCNA
5 3 (1.71%) Cisco Certification
5 3 (1.71%) Degree
5 3 (1.71%) DV Cleared
6 2 (1.14%) DBS Check
6 2 (1.14%) MCITP
7 1 (0.57%) MCSE
7 1 (0.57%) MOS
Quality Assurance & Compliance
1 22 (12.57%) SLA
2 2 (1.14%) Cyber Essentials
2 2 (1.14%) QA
3 1 (0.57%) Cyber Essentials PLUS
3 1 (0.57%) GDPR
3 1 (0.57%) ISO/IEC 27001
System Software
1 99 (56.57%) Active Directory
2 39 (22.29%) VMware Infrastructure
3 37 (21.14%) Hyper-V
4 17 (9.71%) XenApp
5 13 (7.43%) VirtualBox
5 13 (7.43%) XenDesktop
6 9 (5.14%) Virtual Desktop
7 7 (4.00%) VMware ESXi
Systems Management
1 17 (9.71%) Microsoft Intune
2 8 (4.57%) WSUS
3 7 (4.00%) vCenter Server
4 1 (0.57%) Dell DRAC
4 1 (0.57%) SCCM
Vendors
1 104 (59.43%) Microsoft
2 39 (22.29%) VMware
3 29 (16.57%) Citrix
4 13 (7.43%) Apple
5 8 (4.57%) HP
6 6 (3.43%) Acronis
6 6 (3.43%) Cisco
6 6 (3.43%) Google
6 6 (3.43%) Sophos
6 6 (3.43%) Ubiquiti
7 5 (2.86%) Adobe
7 5 (2.86%) Avaya
7 5 (2.86%) Dell
7 5 (2.86%) ServiceNow
8 3 (1.71%) Barracuda Networks
8 3 (1.71%) NETGEAR
8 3 (1.71%) WatchGuard
9 2 (1.14%) ConnectWise
9 2 (1.14%) Mitel
9 2 (1.14%) Veeam