2nd Line Support Jobs in the South East

Second Line Support
England > South East

The median Second Line Support salary in the South East is £32,750 per year, according to job vacancies posted during the 6 months leading to 8 February 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
8 Feb 2025
Same period 2024 Same period 2023
Rank 233 182 194
Rank change year-on-year -51 +12 +120
Permanent jobs requiring a 2nd Line Support 88 168 249
As % of all permanent jobs advertised in the South East 0.87% 1.34% 1.63%
As % of the Job Titles category 0.96% 1.42% 1.74%
Number of salaries quoted 56 162 229
10th Percentile £27,500 £25,750 £23,900
25th Percentile £29,750 £27,500 £27,500
Median annual salary (50th Percentile) £32,750 £30,000 £31,000
Median % change year-on-year +9.17% -3.23% +12.73%
75th Percentile £35,938 £33,250 £34,500
90th Percentile £43,750 £38,250 £40,000
England median annual salary £33,500 £31,000 £31,500
% change year-on-year +8.06% -1.59% +5.00%

All Permanent IT Job Vacancies
South East

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 9,152 11,868 14,321
% of permanent jobs with a recognized job title 90.07% 94.71% 93.91%
Number of salaries quoted 4,373 8,770 8,980
10th Percentile £32,750 £27,500 £30,000
25th Percentile £45,000 £36,250 £41,000
Median annual salary (50th Percentile) £57,500 £50,000 £55,000
Median % change year-on-year +15.00% -9.09% -
75th Percentile £70,600 £65,000 £72,500
90th Percentile £83,750 £77,500 £85,000
England median annual salary £60,000 £55,000 £62,015
% change year-on-year +9.09% -11.31% +3.36%

2nd Line Support
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support in the South East

2nd Line Support
Salary Trend in the South East

3-month moving average salary quoted in jobs citing 2nd Line Support in the South East.

Salary trend for 2nd Line Support in the South East

2nd Line Support
Salary Histogram in the South East

Salary distribution for jobs citing 2nd Line Support in the South East over the 6 months to 8 February 2025.

Salary histogram for 2nd Line Support in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 6 months to 8 February 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hampshire -16 45 £30,000 - 4
Thames Valley +23 19 £33,500 +11.67% 2
Oxfordshire +10 10 £33,500 +4.69%
Middlesex - 8 £33,500 -
Buckinghamshire +16 6 £31,000 +3.33% 1
Surrey +2 6 £37,500 +10.29% 1
Kent -17 6 £33,500 +17.54% 5
West Sussex +16 4 £32,000 +6.67% 1
Berkshire +25 3 £40,000 +33.33% 1
East Sussex +2 2 - -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 8 February 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 2nd Line Support in the job title.

1 51 (57.95%) Windows
2 42 (47.73%) Microsoft 365
3 40 (45.45%) Active Directory
4 39 (44.32%) Customer Service
5 34 (38.64%) Microsoft
6 29 (32.95%) Windows Server
7 28 (31.82%) VMware
8 24 (27.27%) Social Skills
9 21 (23.86%) Security Cleared
9 21 (23.86%) Hyper-V
10 20 (22.73%) Azure
10 20 (22.73%) Problem-Solving
11 18 (20.45%) VMware Infrastructure
12 13 (14.77%) CRM
12 13 (14.77%) Microsoft Exchange
12 13 (14.77%) LAN
12 13 (14.77%) WAN
12 13 (14.77%) Windows 10
13 12 (13.64%) SharePoint
13 12 (13.64%) Military
13 12 (13.64%) SC Cleared
14 11 (12.50%) Microsoft Intune
14 11 (12.50%) Firewall
14 11 (12.50%) DHCP
14 11 (12.50%) DNS
15 10 (11.36%) Telecoms
15 10 (11.36%) SCCM
16 9 (10.23%) Degree
16 9 (10.23%) Android
16 9 (10.23%) Sophos

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (14.77%) Microsoft Exchange
2 12 (13.64%) SharePoint
3 2 (2.27%) Confluence
4 1 (1.14%) Exchange Server 2003
4 1 (1.14%) Exchange Server 2007
4 1 (1.14%) Exchange Server 2010
4 1 (1.14%) Exchange Server 2013
Applications
1 7 (7.95%) Microsoft Office
Cloud Services
1 42 (47.73%) Microsoft 365
2 20 (22.73%) Azure
3 6 (6.82%) Entra ID
4 5 (5.68%) Dynamics 365
5 4 (4.55%) Mimecast
5 4 (4.55%) OneDrive
6 3 (3.41%) Google Workspace
7 2 (2.27%) Google Drive
7 2 (2.27%) Slack
8 1 (1.14%) AWS
8 1 (1.14%) Cloud Computing
8 1 (1.14%) GCP
Communications & Networking
1 13 (14.77%) LAN
1 13 (14.77%) WAN
2 11 (12.50%) DHCP
2 11 (12.50%) DNS
2 11 (12.50%) Firewall
3 8 (9.09%) TCP/IP
3 8 (9.09%) VLAN
4 5 (5.68%) VPN
4 5 (5.68%) Wi-Fi
5 3 (3.41%) PBX
5 3 (3.41%) VoIP
6 1 (1.14%) ADSL
6 1 (1.14%) IP Telephony
6 1 (1.14%) IPsec
6 1 (1.14%) Remote Desktop
6 1 (1.14%) SD-WAN
6 1 (1.14%) SSL
6 1 (1.14%) Wireless
Database & Business Intelligence
1 5 (5.68%) SQL Server
2 4 (4.55%) Amazon RDS
Development Applications
1 2 (2.27%) JIRA
General
1 24 (27.27%) Social Skills
2 12 (13.64%) Military
3 10 (11.36%) Telecoms
4 8 (9.09%) Retail
5 6 (6.82%) Automotive
5 6 (6.82%) Back Office
6 4 (4.55%) Aerospace
7 3 (3.41%) Legal
7 3 (3.41%) Manufacturing
8 1 (1.14%) Finance
8 1 (1.14%) Law
Miscellaneous
1 6 (6.82%) Driving Licence
1 6 (6.82%) EPoS
1 6 (6.82%) Self-Motivation
1 6 (6.82%) Smartphone
2 3 (3.41%) Social Media
3 2 (2.27%) IoT
4 1 (1.14%) CMDB
4 1 (1.14%) Data Centre
Operating Systems
1 51 (57.95%) Windows
2 29 (32.95%) Windows Server
3 13 (14.77%) Windows 10
4 9 (10.23%) Android
5 5 (5.68%) Apple iOS
5 5 (5.68%) Windows Server 2019
6 4 (4.55%) Windows Server 2012
6 4 (4.55%) Windows Server 2016
7 3 (3.41%) Mac OS
8 2 (2.27%) Windows 7
9 1 (1.14%) Linux
9 1 (1.14%) OpenBSD
9 1 (1.14%) Windows 8
9 1 (1.14%) Windows Vista
9 1 (1.14%) Windows XP
Processes & Methodologies
1 39 (44.32%) Customer Service
2 20 (22.73%) Problem-Solving
3 13 (14.77%) CRM
4 8 (9.09%) Commercial Awareness
4 8 (9.09%) Infrastructure Engineering
5 7 (7.95%) Security Patching
5 7 (7.95%) Server Building
6 5 (5.68%) Migration
6 5 (5.68%) Project Delivery
6 5 (5.68%) Service Delivery
7 4 (4.55%) Collaborative Working
7 4 (4.55%) ITIL
7 4 (4.55%) Presales
8 3 (3.41%) Antivirus Management
8 3 (3.41%) IT Strategy
8 3 (3.41%) ITSM
8 3 (3.41%) Logistics
9 2 (2.27%) Continuous Improvement
9 2 (2.27%) Creative Problem-Solving
9 2 (2.27%) Telematics
Programming Languages
1 3 (3.41%) SQL
2 2 (2.27%) PowerShell
Qualifications
1 21 (23.86%) Security Cleared
2 12 (13.64%) SC Cleared
3 9 (10.23%) Degree
4 7 (7.95%) DV Cleared
4 7 (7.95%) Microsoft Certification
5 5 (5.68%) A+ Certification
6 4 (4.55%) MCITP
6 4 (4.55%) MCP
6 4 (4.55%) MCSE
6 4 (4.55%) MCTS
7 2 (2.27%) Azure Certification
8 1 (1.14%) CCNA
8 1 (1.14%) Cisco Certification
8 1 (1.14%) Computer Science Degree
8 1 (1.14%) Network+ Certification
Quality Assurance & Compliance
1 8 (9.09%) SLA
2 5 (5.68%) Cyber Essentials
2 5 (5.68%) Cyber Essentials PLUS
3 1 (1.14%) ISO/IEC 27001
System Software
1 40 (45.45%) Active Directory
2 21 (23.86%) Hyper-V
3 18 (20.45%) VMware Infrastructure
4 7 (7.95%) Virtual Desktop
Systems Management
1 11 (12.50%) Microsoft Intune
2 10 (11.36%) SCCM
Vendors
1 34 (38.64%) Microsoft
2 28 (31.82%) VMware
3 9 (10.23%) Sophos
4 6 (6.82%) Google
5 5 (5.68%) arcserve
5 5 (5.68%) Cisco
6 4 (4.55%) Apple
6 4 (4.55%) Citrix
6 4 (4.55%) Meraki
7 3 (3.41%) Dell
7 3 (3.41%) Draytek
7 3 (3.41%) HP
7 3 (3.41%) Ubiquiti
7 3 (3.41%) WatchGuard
8 2 (2.27%) Okta
9 1 (1.14%) Sage
9 1 (1.14%) ServiceNow
9 1 (1.14%) Splunk