Business Analyst - Customer Journey
- Hiring Organisation
- The Adecco Group
- Location
- Slough, England, United Kingdom
Business Analyst | Customer Journey Analysis | Berkshire | Hybrid | £750/day (Inside IR35) | 12 Months Contract | AI | Self - Service Functions | Our client is seeking an experienced Business Analyst with experience in supporting digital and AI enabled customer service solutions, including assisted service or self-service functions. Required … Skills & Experience: Proven experience as a Senior Business Analyst supporting large-scale transformation programmes within customer service, contact centre, or customer operations environments. Strong background in customer journey analysis, process re-engineering, and target operating model design. Experience working with CRM and contact centre platforms, ideally ...