1 to 25 of 83 Remote/Hybrid Customer Experience Jobs in the South East

experienced Service Delivery Manager is required to lead and continuously improve managed IT service delivery. The role is responsible for ensuring consistent, high-quality customer outcomes while leading and developing technical teams. A key focus is embedding structured service management practices aligned with/IEC 20000-1 to drive … managed services - Ensure effective management of incidents, requests, problems, and changes - Maintain performance against SLAs and service targets - Drive consistency and reduce operationalin efficiencies Customer Experience - Own customer service experience, including escalations - Work with stakeholders to align delivery with expectations - Lead service reviews and track improvement ...

consider disclosed information on a case‐by‐case basis, in line with our policy on the recruitment of ex‐offenders. You will lead our Customer Experience and Contact Centre teams, bringing together multiple geographically dispersed groups into one high‐performing, customer‐obsessed operation. With approximately 100 people … under your leadership, you will ensure every customer interaction – whether through phone, chat, or digital platforms – delivers exceptional outcomes. You will focus on unifying processes, simplifying systems, and embedding an outstanding customer‐first culture across the business. This will demand exceptional leadership, operational discipline, and the ability ...

global clients coming on board and increased investment from a recent acquisition, you'll step into a role where data-driven thinking genuinely shapes customer experience on an international scale. The Company They are an established CRM agency with decades of experience delivering cutting-edge customer … broader reach, and new opportunities for strategic innovation. The Role As Senior Data Strategist, you will sit at the intersection of data, technology, and customer experience, using insights to shape high-impact CRM strategies across a varied client portfolio. You will: Develop targeted CRM strategies grounded in robust ...

Customer Success Manager £45,000 + £11,000 Bonus + Benefits | Hybrid (London) About the Company Our client is a leading provider of financial intelligence, news, data, and insights, connecting senior executives with investment opportunities across the global telecoms, media, and technology sectors. Headquartered in central London, they … highly entrepreneurial, high-growth business with ambitious expansion plans. As part of this growth, they are looking to hire a Customer Success Manager to join their dynamic Customer Success team. This is an excellent opportunity to join a fast-scaling B2B data and intelligence business in a thriving ...

experienced Account Manager to manage and develop relationships across key customers and Third-Party Logistics providers (3PLs). Experience Account Management or CX/UX within a software, eCommerce, logistics, or digital solutions environment would be highly advantageous. Please Note: This is a hybrid working full-time permanent opportunity … Full-Time Permanent Location: Egham - Hybrid working Salary: up to £40,000 per annum + OTE Role Overview: Working closely with the Sales, Product, Customer Operations, Onboarding, and Project Delivery teams will be essential in ensuring a seamless customer experience across strategically important accounts. The primary objective ...

answers you need, instantly! * JOB DETAILS Hours Monday to Friday 8.30-5.30 or 8am -5.00pm - Hybrid/Office As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth, responsive … will not just support the sales process - you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle. Key responsibilities Manage and respond to customer queries, ensuring a professional and timely resolution experience Produce accurate KPI and usage reports using ...

Product Lead - Billing Migration (Commercial Banking) Location: London or Edinburgh (Hybrid) Contract: Initial 6-month contract IR35: Inside IR35 Rate: Competitive (dependent on experience) The Opportunity We're supporting a leading commercial bank on a large-scale transformation of its billing and charging platform , and we're looking … position where you'll lead the end-to-end migration from legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves ...

answers you need, instantly! * JOB DETAILS Part time -22 Hours per week - Monday to Thursday - 1.30pm - 5.30pm and Friday 10.30am - 2.30pm As a Customer Support & Planning Coordinator, you will be the heartbeat of service delivery - acting as the first point of contact for customers while coordinating field engineers … ensure every request is handled efficiently and professionally. This is not just a support role. It is a pivotal position where customer experience meets operational excellence. You will balance real-time problem solving with smart planning, ensuring the right engineer is in the right place at the right ...

business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * JOB DETAILS As a Customer Support & Planning Coordinator, you will be the heartbeat of service delivery - acting as the first point of contact for customers while coordinating field engineers … ensure every request is handled efficiently and professionally. This is not just a support role. It is a pivotal position where customer experience meets operational excellence. You will balance real-time problem solving with smart planning, ensuring the right engineer is in the right place at the right ...

Complaince Content Lead Are you a technical content lead, product content specialist, technical writer or customer education specialist who has worked with complex SaaS, technical or regulated content? We are working with a fast-growing, well-invested SaaS company helping organisations build business resilience across information security, data privacy … shaping how standards, frameworks and workflows are broken down, mapped and explained inside the product. You will work closely with Product, Professional Services and Customer Success, owning content across: Customer guidance and in-platform support Templates and policy frameworks Control content and implementation guidance Knowledge resources and documentation ...

This is an opportunity to join a fast growing, digital first organisation where product analytics plays a central role in shaping customer experience and commercial outcomes. You will be embedded within a product focused environment, partnering closely with Product and Engineering to drive data led decisions across high … impact initiatives. The Company They are a modern, technology driven business operating at scale within a highly regulated industry. With a strong focus on customer outcomes and innovation, they invest heavily in data and analytics to support product development and strategic growth. The organisation values autonomy, collaboration and thoughtful ...

opportunity to shape how digital insight influences key commercial decisions. You will be the digital voice across the buy cycle, directly impacting online performance, customer experience, and cross-functional trading decisions. With strong visibility and backing from senior leadership, this is a role where your recommendations will make … one. The Company They are a well-established retail brand with a growing focus on digital excellence. With increasing investment in ecommerce, data, and customer experience, they are building out their digital operations capability to better link online demand with merchandising, planning, and inventory functions. You will join ...

Location : Portslade, Brighton & Hove Office : Hybrid, with at least one Brighton office day per week Salary : £40,000 to £50,000 depending on experience Level : Mid-level Workshop by Bikebook builds software for repair and service businesses. We started with bike repair shops, helping them manage bookings, jobs, customers … still a big part of what we do, but the product is now moving into a broader space: repairs, stock, retail, POS, ecommerce, customer management and workflows for other service-led businesses. We are growing the engineering team and looking for a software engineer who wants to work closely ...

full buy cycle. With the role newly created, you will have a blank slate to build best-in-class merchandising operations and directly impact customer experience, NPS performance, and commercial results. The Company They are a global retail brand recognised for premium product and a strong digital vision. … organisation is investing heavily in elevating customer experience and ensuring digital insights sit at the heart of buying, planning, and trading decisions. You will join a collaborative environment where digital performance is highly visible, and your recommendations directly shape commercial strategy. With a new Merch Ops structure ...

developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain our key performance indicators, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem … opportunities for service improvement. Duties include: Support the team to meet and achieve our key performance indicators and service levels. Produce and analyse customer facing reports, transforming data into clearly presented documents, providing details on service quality, customer experience and trends. Line management and development for Support ...

role for an experienced Customer Relations Executive has become available due to internal progression and continued growth. This is a busy and fast paced customer experience team, supporting customers over the phone, via email and live chat in an office based environment where you’ll be focused … handling customer queries, complaints and aftercare cases. You will manage multiple cases at any one time, liaising with internal teams and customers to ensure issues are resolved in a timely and professional manner. The product is technical, requiring strong attention to detail, clear communication and excellent organisation. This Customer ...

Account Manager. Key Account Manager, Account Manager, Customer Account Manager, Client Manager. An experience Account Manager who thrives on building long-term partnerships and delivering real commercial value for clients. Working for a market-leading technology provider that supplier digital and hardware solutions across the Hospitality sector. Helping … some of the UKs best-known hospitality brands improve customer experience, speed of service and sales performance. Role created due to growth, excellent long-term prospects within the business in a market that is performing really well. Depending on experience level - £50,000 - £60,000 This ...

together to deliver meaningful outcomes at pace. We're scaling automation and AI from proof-of-concept into real, end-to-end change - improving customer journeys, reducing cost-to-serve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations … through a period of major transformation, including the migration to the ENSEK Ignition platform. The role shapes product-aligned, outcome-driven architecture that improves customer experience, strengthens operational performance, and simplifies the technology estate. Acting as the key architectural partner for Product, Engineering, and Delivery teams, the Domain ...

Service Delivery Manager/IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers … environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management ...

Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time | Permanent | Monday–Friday, 9:00am–5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover … Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They’re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy ...

Salesforce Technical Lead Salary: £50,000- £55,000 per annum (depending on experience) 12-month Fixed Term Contract (Full time - 35 hours per week) Hybrid Working Home Based/Princes Risborough Were Association for Project Management (APM). Were a professional membership organisation that sets the standards … responsible for ensuring the effective design, development, integration and optimisation of Salesforce CRM, Sales Cloud and Marketing Cloud, supporting APMs strategic digital roadmap and customer experience ambitions. You will work closely with the Salesforce Product Owner, Revenue Operations Product Owner, Business Analysts, IT & Digital Team colleagues and wider ...

measurable commercial outcomes. The Company They are a technology-led business operating in the online travel and insurance space, with a strong focus on customer experience and performance-led growth. The organisation combines a mature digital product with an ambitious optimisation roadmap. Their UK-based digital team plays … ensure data quality and test validity Analyse test results and translate insights into clear recommendations Deliver measurable improvements in conversion rate and user experience Your Skills & Experience Strong experience in CRO engineering or hands-on experimentation roles Proficiency in implementing and managing tests using leading experimentation tools ...

enterprise scale.////What you will be doing Acting as a final escalation point for complex technical issues Maintaining and improving customer IT infrastructure, including patching and upgrades Designing, implementing, and supporting technical solutions across server, cloud, and network environments Contributing to infrastructure change, system improvements … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED////You are a confident 3rd Line engineer with strong Microsoft, infrastructure, and networking capability, and experience working ...

scale. You will take ownership of a core product area at a pivotal point in the company's growth, shaping how high value clients experience and engage with the web platform. The Company They are a venture backed WealthTech business on a strong growth trajectory, currently in a late … broader client base. The Role Lead the core web app product squad, owning strategy, delivery and ongoing optimisation. Design and evolve engaging, forward looking customer journeys that move beyond historic data into interactive, insight led experiences. Own complex onboarding and acquisition flows tailored to very different client profiles ...

deliver products and services that truly meet their needs. You’ll play a key role in shaping product and trading decisions by analysing customer behaviour, product performance and trading outcomes. By bringing evidence and insight to the table, you’ll help drive decisions that improve customer experience … data structures, logic checks and collaboration with the central data team. Building scalable, future‐proof reporting solutions that can adapt to evolving business and customer needs. Creating high‐quality user experiences through clear visual design, intuitive dashboards and adherence to internal Power BI standards. Developing KPI and performance tracking ...