1 to 25 of 60 Remote/Hybrid Customer Experience Jobs in the South East

About the Role Our reputable Software client seeks a Head of Customer Success to join their team. MFK Recruitment has successfully recruited 16 individuals for this innovative software company over the past five years. The Head of Customer Success will work remotely, with quarterly meetups in the South … England. Overview: Reporting directly to the CEO, the Head of Customer Success will play a pivotal leadership role responsible for shaping, developing and enhancing the full customer experience. The successful Head of Customer Success will lead the Customer Success team to ensure customers receive an exceptional ...

Senior Project Manager - Customer Service & Case Management Transformation Location: Durrington, West Sussex Day Rate: £650-£750 per day (Inside IR35) Contract: 6 months initially, scope for up to 2 years - hybrid working arrangements Start Date: ASAP We are seeking an experienced Senior Project Manager to lead the delivery … major case management and customer service transformation programmes. This is a pivotal role focused on improving customer journeys, enhancing operational efficiency, and ensuring regulatory compliance through the implementation of modern case management platforms, workflow automation and data-driven service processes. The ideal candidate will have deep expertise ...

Genesys Cloud CX Consultant Paying £50,000-£70,000 (Multiple hires at various levels) Remote based. Leading CCaaS Provider A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud CX Specialist. This is an exciting opportunity to shape … major enterprise clients while working with one of the most innovative cloud platforms in the industry. Key Responsibilities Lead end-to-end Genesys Cloud CX workstreams within complex enterprise implementations. Facilitate high-quality workshops with operational, technical, and senior stakeholder groups to understand customer journeys and CX objectives. Translate ...

SaaS | Customer Experience | Project Management Permanent | Remote/Hybrid | £45,000 + Benefits- 12 month contract Our client, a rapidly scaling technology business within the digital healthcare space, is seeking an experienced Onboarding Success Manager to join their growing team. This organisation is known for developing intelligent, cloud … decision-making through automation and AI-powered tools. This is an exciting opportunity to join a forward-thinking company that values innovation, collaboration, and customer success. With a strong focus on culture and continuous improvement, they offer a supportive environment where your ideas and impact will genuinely shape ...

responsible for the day to day operation of our business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL ...

full market release. This is a fixed-term maternity cover (part-time, 3 days per week) role. You will manage a small Product and CX team and drive prioritisation for the wider engineering team to deliver a roadmap that achieves product-market fit, user adoption, and long-term innovation. While … term technical strategy. Adapt roadmap with agility to respond to user feedback, market trends, and evolving business goals. Lead a cross-functional Product and CX team to deliver new features,enhancements, proofs of concept, and experiments. Shape long-term product and business strategy, aligning with company vision and growth objectives. ...

opportunity to shape how digital insight influences key commercial decisions. You will be the digital voice across the buy cycle, directly impacting online performance, customer experience, and cross-functional trading decisions. With strong visibility and backing from senior leadership, this is a role where your recommendations will make … one. The Company They are a well-established retail brand with a growing focus on digital excellence. With increasing investment in ecommerce, data, and customer experience, they are building out their digital operations capability to better link online demand with merchandising, planning, and inventory functions. You will join ...

full buy cycle. With the role newly created, you will have a blank slate to build best-in-class merchandising operations and directly impact customer experience, NPS performance, and commercial results. The Company They are a global retail brand recognised for premium product and a strong digital vision. … organisation is investing heavily in elevating customer experience and ensuring digital insights sit at the heart of buying, planning, and trading decisions. You will join a collaborative environment where digital performance is highly visible, and your recommendations directly shape commercial strategy. With a new Merch Ops structure ...

lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in a 2nd Line IT Support role Strong ITSM and ticket management experience - FreshService is a plus Proven ability … resolve technical issues end-to-end Solid knowledge of Windows environments and user support Experience with Microsoft Entra ID/identity management Strong troubleshooting and communication skills Desirable: Microsoft Azure or other cloud platforms Networking (switches, firewalls, wireless) Monitoring or endpoint management tools Scripting (PowerShell, Python) We value candidates ...

performance. The Company We are a fast-scaling fin-tech focused on transforming how consumers access finance. We operate a digital product built around customer experience, supported by strong engineering capability and a clear commercial vision. We are expanding and continuing to invest in product, data and automation … friction, improve personalisation and support decision making. Partner with teams across credit, operations, marketing, compliance and CRM to maximise conversion impact. Your Skills and Experience Strong experience owning and improving complex, multi-step funnels. Expertise in experimentation and optimisation, including A/B and multivariate testing. Confidence working ...

CX Business Analyst Windsor, England (Hybrid Work) Contract (Inside IR35) Note : Energy Sector (or) Utilities Industry Experience is Must !! Job Description: ---------- The CX Business Analyst is responsible for gathering and analyzing internal customer reporting requirements and developing processes and solutions that support operational teams. The role involves translating … learning opportunities and proactively develop knowledge and skills. High attention to detail. Experience Required Minimum 6+ years of relevant experience as a CX Business Analyst. Experience working as an individual contributor. Experience working in Agile environments or Agile processes. Energy industry exposure will be considered ...

they evolve toward more intelligent and personalised experiences, they are building new systems that integrate guidance, decisioning, and behavioural insight across the entire customer journey. The Role * Define how personalisation and intelligence are applied across product journeys and systems. * Lead cross-journey and cross-product strategy, focusing … customer experience rather than isolated features. * Identify where intelligence adds genuine customer value and guide teams away from unnecessary or hype-driven solutions. * Partner closely with Decisioning, Data, Engineering, and other Product Leads to shape platform-wide systems. * Bring structure and clarity to complex, ambiguous problem spaces. ...

Change tickets and the creation of reports as required. Updating Maintenance Task Analysis with trend analysis on all hardware incidents. Skills, Qualifications and Experience Essential Comfortable using MS Office applications Able to analyse large datasets and identify key messages/trends for presentation Self-starter able to work with … levels both internal and external Full UK Driving Licence Desirable Working knowledge of industry-standard support ticketing tools (eg Remedy) Knowledge and experience of ITIL Service Management processes Experience working in a support function or environment (Service Desk, Customer Experience) Maintenance/administrator experience ...

data warehouse environments, ensuring data flows support effective audience activation. Explore and define how agentic AI can be applied to improve customer experience and marketing performance, and educate clients on its use. Mentor and support a small UK team, while helping to coordinate work with offshore colleagues. Shape … roles to hire as the team grows. Contribute to partner go-to-market offerings, such as packaged solutions with leading Martech vendors. Your Skills & Experience You will have: Strong commercial experience working with Customer Data Platforms, ideally including tools such as Tealium or Adobe. Solid hands ...

ensure consistent, efficient, and scalable service operations worldwide. This role offers a unique opportunity to directly influence our global service strategy and elevate the customer experience through smart, data-driven and seamlessly integrated processes. This position is available in full-time and requires to be on-site with … topics of processes, organization, and digitalization Required profile A university degree (e.g. industrial engineering) or a subject-related completed apprenticeship with initial work experience Initial experience in the application of methods in project management as well as tools for process analysis and improvement such as Six Sigma, Lean ...

journeys for this financial services giant. Youll join an existing team who are growing, handling the technical build and execution of new customer journeys and CRM workflows being built in Salesforce Marketing Cloud. With this role, you'll be leaning into the technical side, handling the build and creation … journeys, with a decent emphasis on implementing dynamic content within complex customer communications across both promotional and operational comms. Because this sits within financial services, theres naturally a heavy emphasis on regulations within the dynamic content being served. Think things like policy pricing, exclusions, underwriting terms which need ...

delivery while acting as a key escalation point for complex client issues. If you're passionate about developing others, improving processes, and maintaining excellent customer experience, this role offers the perfect platform. Key Responsibilities Lead, mentor, and support a team of 1st-3rd Line Engineers Conduct regular … Collaborate closely with senior leadership and project teams to support wider business goals Maintain strong relationships with clients, ensuring clear communication and exceptional service Experience required: Previous experience in a Service Desk Team Leader, Senior Engineer, or similar role Strong technical background, ideally within an MSP or multi ...

receive an alert: Chief Digital and Information Officer Date: 16 Mar 2026 Location: Gatwick, GB Salary: Up to £175,000 per annum dependent upon experience Contract Type: Permanent – Full Time Security Level: SC Base Location: Aviation House, Gatwick We are the UK's aviation and aerospace regulator and recognised … caa.co.uk The Role The Chief Digital and Information Officer will lead the organisation’s digital and change modernisation, using emerging technologies to enhance employee experience, drive efficiency, and support high-quality service delivery in line with an evolving target operating model. The role holder will lead and direct ...

deliver measurable value for both customers and the business. This is a hands‐on, outcome‐driven role , ideal for someone who enjoys solving complex customer problems, learning through data and delivering tangible results. You’ll work closely with product, engineering, support and commercial teams to translate requirements into exceptional … customer experiences. Your role in action Shape and manage the product’s search, booking and servicing experiences from discovery through to customer release. Contribute to product strategy and long‐term roadmapping. Use understanding of travel agency workflows to identify opportunities for smarter, more efficient travel selling. Define, analyse ...

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

Excellent troubleshooting ability. Professional, positive, flexible and approachable. Strong team player with cross-functional collaboration skills. High energy, proactive attitude and a commitment to customer satisfaction. Strong attention to detail. Creative problem-solving mindset. Minimum Requirements Excellent knowledge of Windows 11 installation and configuration. Strong MacOS installation & configuration capability. … Solid experience with the Microsoft 365 admin suite (Intune, SharePoint, Teams, Exchange, Entra ID, etc.). Familiarity with email filtering technologies (Mimecast, Barracuda, Sophos Email Gateway). Experience with Microsoft Server OS (2016/2019/2022/2025). Troubleshooting skills across firewalls, switches, wireless technologies ...

with a global footprint and three UK offices. Their teams partner with leading B2B and B2C brands to deliver data-driven solutions that improve customer experience and marketing performance. With a collaborative culture and strong investment in analytics capability, they offer an environment where you can grow quickly … CLTV, segmentation, and recommendation models. * Engaging with clients, presenting insights, and developing your consulting skills with full support from the team. Your Skills and Experience * Strong commercial experience working with SQL and cloud data warehousing (BigQuery or similar). * Hands-on experience with web analytics platforms such ...

Join Our Team as a Technical programme Manager - GenAI Safety & Experience (Customer Operations)! Are you ready to take on a pivotal role at the forefront of the GenAI revolution in customer support? We're on the lookout for a passionate and skilled Technical programme Manager to help … elevate safety and user experience standards in an AI-driven world. This is an exciting opportunity to be part of a transformative journey where your expertise will help shape the future of customer interactions! Position Details: Location: E1, London (hybrid)Contract Length: 12 months (with potential for extension ...

future. Job Description We currently have a phenomenal opportunity for an AI Engineer to join our us as we enhance our customer experience by harnessing the power of NLP, large language models, and flawless integration with third-party GenAI services. In this dynamic role, you'll be involved … standards for code quality, R&D, and model development. Engineer data for optimal AI application performance. Advise peers and senior management on business and customer impact. Write production-grade Python code, leveraging CI/CD, Databricks, and ensuring appropriate test coverage; proficiency in SQL. Liaise with third-party partners ...