1 to 25 of 47 Customer Experience Jobs in the South East with Remote Work Options

We are looking for an exceptionally talented Principal Consultant with a strong background in management consulting and Digital Transformation advisory with particular expertise in customer experience strategy and improvement (spanning all capabilities needed for a B2C or B2B2C company to sustain organic growth including brand, value proposition, and … end-to-end customer lifecycle experience) and marketing technology enablement. You will lead teams end-to-end on the delivery of consulting projects to resolve complex business problems for clients; developing the right approach with the right expertise involved at the right time, leading the problem and solution … definition process, and ultimately developing and executing robust digital customer experience transformation strategies and implementation plans, including experience design, technical, and operational implementation. Salary: £120 -130k + Bonus Hybrid - 2 days a week in our Southampton or London office. Responsibilites: Play an active role in strategic more »

around 1.2 million customers every year. From arranging the first direct debit to collecting a vehicle at the end of its contract we put customer needs at the heart of everything we do. It's our job to make sure every interaction is simple and as enjoyable as possible … whether you're a customer or retailer. We do this by embracing new technology, providing clear leadership and developing the talented people who work for us. In fact, over the last year over 250 people received extra training or learned new skills. What you'll be working on: This … continuing to evolve their scope meaning this role will be ideal for a self-motivated individual that proactively uses initiative and is passionate about customer . Responsibilities: Lead and maximise performance of a team within a fast paced environment through proactively managing underperformance as well as driving high performance more »

adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times: Slick digital account opening, and in life servicing. Customer contact via telephony, email and in-app communications. Payment and reconciliation activity. Treasury operations. Customer due diligence through Know Your Customer, Know … information. Review and request any additional information for clarity as required, escalating any lack of response/missing or unexpected detail as appropriate. Support Customer Reviews ensuring all required documents are obtained from the customer in a timely manner to ensure that reviews take place within the desired … are adhered to. Check all outstanding debt is fully settled prior to the release of any security. Ensure appropriate release of security and robust customer engagement. In cases of partial release ensure approval by underwriting for remaining loan and remaining security. Manage your workload and working day to ensure more »

Direct Mail (DM) Outbound Telemarketing (OBTM) SMS Push Notification Provide technical leadership and expertise and incident triage for integration of Adobe Campaign with the Experience Cloud Target Audience Manager Analytics Own training, internal knowledge share, artefacts, application performance and usage management of Adobe Campaign What you'll bring Excellent … verbal and written communication skills. Detailed technical knowledge of the Adobe Campaign Manager toolset. Good understanding and experience of the Adobe Experience Cloud. Experience working on Windows Server and Microsoft SQL Server systems. Experience in a results-led marketing role, preferably but not necessarily in the … TV or entertainment industry. A passion for TV and good understanding of Skys content offering. Able to distil customer insight and performance data into clear and actionable plans. Knowledge on Adobe Message Center Platform. Team overview Want to unlock the power of data? Our Group Data Hub works with more »

to become part of an outgoing team that are integral to the vision of a business that is making a real difference to the customer experience within the rapidly changing energy supply market? This company are a leading power supply business who due to recent investment and financial … will be plenty of opportunities to climb the ladder and take on more responsibility. This is a fantastic opportunity for someone passionate about the customer experience to join a market leading company at a very exciting time in their growth trajectory. The Role: *Hybrid working with offices just … for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. more »

Digital Experience Analyst – 12 months FTC Leatherhead, Surrey (Hybrid model) - Competitive salary of up to £50k, depending on experience - A workplace pension scheme - Hybrid working, with very occasional collaborative days in our Leatherhead headquarters - Private Medical and Dental cover - 25 days' annual leave with options to purchase and … rating of 4.3 and a Silver Sustainability medal. The Role This is an exciting time of growth for us, and we need a Digital Experience Analyst to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests … is responsible for the end-to-end management and execution of our on-site A/B test programme and roadmap to further inform customer-centric and conversion-supporting change. You will work closely with the Operations and Customer Journey teams to build a holistic, cross channel view more »

to the EMEA Service Performance & Quality Manager. Responsibilities: Lead the Quality Management function for EMEA Electrical Services to establish a culture of zero error & customer satisfaction improvement Collaborate with all process owners to ensure that all Quality process changes are approved by them, prior to implementation Capture Voice of … the Customer VoC through customized surveys, developed and deployed for Services operational improvement Define and develop the Electrical Service Quality Management Framework aligned to Eaton Quality Management standards Carry out quality driven customer reviews with some key accounts across the region Ensure customer satisfaction is enhanced through … aware of quality requirements Train Quality key professionals in best practices Work in close alignment with other Quality Leaders to ensure end-to-end customer experience improvement Provide operational leadership to the service organization Continuouslysearch for ways to improve the way we do business, deploy new initiatives, and more »

Management, Operations Management, and Azure. They are dedicated to enacting change, achieving outcomes, and building enduring relationships with their clients. You should have existing experience of Microsoft Cloud Technologies, M365, Azure and Windows operating system. Qualifications in these technologies would be desirable, but not required, although experience in … least 4 years is a key requirement. You will be a highly motivated, well organised with a ‘can do' attitude, have a passion for customer service and a proven competency in IT infrastructure and end user support. Your role will be predominately be based in Basingstoke, although travel to … customer sites will be required as part of the role so you will need to have a full driving licence and have your own vehicle. Are you the right person for the job? Minimum of 4 years' experience in an IT support environment, or a strong IT background more »

responsible for providing subject matter expertise and guidance to Business teams and and Partners that own the day to day management and safeguarding of customer information and protection of physical/logical assets of the company. Experience of working with and influencing various levels of management, building relationships … decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. Will have clear subject matter experience within one or many security domains and an ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through … and technology. Ability to contribute to the development of strategies (and/or service strategies) within their area and understand the importance of the customer experience and how this can be affected by service impacts. Will have a high level, broad end to end understanding of our business more »

run Reviewing & amending pricing for customers where required Ensuring central spreadsheets & databases are maintained correctly for ongoing effectiveness and accuracy Checking billed data against customer orders & manually bill non-automated billed services Dealing with customer billing enquiries and closing accounts Liaising with other depts to ensure and improve … received & raising supplier claims Working with your line manager to improve on mistakes, identify ways to improve processes and drive forward efficiencies Provide Sensitive Customer Point of Contact Crown Commercial Reporting Complex Billing queries Salary c£40k DOE 25 Days Holiday + 8 Bank Holidays 12 Month FTC remote … Clerk, Senior Billing Analyst, Senior Billing Advisor. Who? are we looking for? We are seeking a Senior Billing Specialist with: At least 2 years experience in a Telecoms Billing role Proven track record of being able to provide deep dive analysis with the ability to produce and provide client more »

point in our development. Job Description We currently have a phenomenal opportunity for an AI Engineer to join our us as we enhance our customer experience by harnessing the power of NLP, large language models, and flawless integration with third-party GenAI services. In this dynamic role, you … standards for code quality, R&D, and model development. Engineer data for optimal AI application performance. Advise peers and senior management on business and customer impact. Write production-grade Python code, leveraging CI/CD, Databricks, and ensuring appropriate test coverage; proficiency in SQL. Liaise with third-party partners … updated on field advancements and regulations. Collaborate with data governance and data management teams on data requirements. Qualifications You are a self-starter with experience in delivering research + models to production to drive tangible commercial benefits and improved customer experiences. You thrive in working autonomously and collaboratively more »

Generating own leads by calling and booking appointments Demonstrating strong conversion of company-generated leads and appointments Building prospect pipeline managing revenue/new customer pipeline Canvassing new business from current client database Inspiring junior sales consultants, in return leveraging them as a source of new business leads Salary … want to work in an inclusive, friendly, and supportive environment. We are seeking a Business Development Manager (Mobiles) who is/has: 2+ years experience of self-generating leads and sustaining a pipeline to meet and exceed agreed sales GP targets within the Telecoms or Mobile sector Demonstrable client … while leveraging best of breed technology partners such asMicrosoft,Mitel,8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. We are a more »

Analyst or CRM Specialist. Who are we looking for? We are seeking a logical problem solver with: 3 years as a Systems Analyst with experience in process optimisation Exposure to Microsoft Dynamics 365 and ability to implement small changes The ability to create reports using Power BI, Dashboards, Advanced … Find & Report Builder (SSRS) Experience working with cross functional teams including Project management and software development The ability to identify and implement process improvements Experience in digital transformation change management Any knowledge of Union Street aBILLity, Hubspot, is desirable What can Opus offer you? Free daily breakfasts in … leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. We are a more »

have an exciting opportunity for an IT Service Desk Manager to oversee and manage our IT Support team. The ideal candidate will have extensive experience in managing IT service Desk teams within an MSP environment, a strong understanding of client needs, and the ability to lead a team to … appropriate resolutions are achieved Overseeing routine system maintenance, including updates and backups Overseeing the delivery of IT Support to clients, ensuring high levels of customer satisfaction. Managing ticket queues and escalations Overseeing Technical Support work queue and liaise with Field Support, Networks, Project Managers to assist when Technical Support … seeking an IT Service Desk Manager with: Minimum 4 years in delivering IT technical services/team Leader/Manager within an MSP organisation Experience: Minimum 4 years in desktop support and 2 years in IT infrastructure roles Expertise in Microsoft environments, cybersecurity, and vendor management. Microsoft 365 Certified more »

days per week in Watford Duration: 9 month Fixed Term Contract (scope for permanent opportunity) Are you a strong, generalist Procurement Manager, with experience in IT Categories? This is an excellent opportunity to join a 'Greenfield' Procurement operation, taking a key role in supporting business-critical procurement projects, in … a fast-paced, transformation environment. Our client is a multi-national entertainment business who are developing groundbreaking technology to improve customer experience and engagement, and with an ambition to build one of the UK's most diverse and inclusive working environments. This is a blended strategic and hands … with the business to ensure robust relationships are in place, and that they understand the new model. Requirements: 5 years' Indirect and Direct Procurement experience, with some IT experience. Strong experience selecting, onboarding, and managing suppliers. Experience drafting, negotiating and managing supplier agreements. Excellent relationship management skills more »

in driving the AJ Bell product agenda, supporting the enhancements of the D2C business through improving conversations rates. This role focuses on optimising user experience, increasing customer engagement, and driving revenue growth through conversion rate optimisation strategies. The day to day responsibilities: Conversion Planning: Develop and execute testing … on platform releases and how they will enhance the testing programme. Website Analytics: Monitor and analyse website and digital performance using web analytics and customer feedback tools. Translate these insights into actionable recommendations, identifying testing opportunities and iterations to inform the test backlog. User Experience Enhancement: Work with … with optimisation tools and platforms, preferably Webtrends Optimize Experience using data analytics tools, preferably GA4 and Crazy Egg Awareness and understanding of UX & CX design principles Experience working with web developers Competent in JavaScript and Google Tag Manager Advanced Excel skills Previous experience in Financial services industry more »

Multi-national Entertainment Business Location: Hybrid working from home and 2 days per week in Watford Are you a strong, generalist Procurement Manager, with experience in IT, HR or Professional Services Categories? This is an excellent opportunity to join a 'Greenfield' Procurement operation, taking a key role in supporting … critical procurement projects, in a fast-paced, transformation environment. Our client is a multi-national entertainment business who are developing groundbreaking technology to improve customer experience and engagement, and with an ambition to build one of the UK's most diverse and inclusive working environments. This is a … with the business to ensure robust relationships are in place, and that they understand the new model. Requirements: 5 years' Indirect and Direct Procurement experience, with some IT, HR or Professional Services experience. Strong experience selecting, onboarding, and managing suppliers. Experience drafting, negotiating and managing supplier agreements. more »

our clients fast-paced and ever-evolving Business Onboarding department as one of their Subject Matter Experts. You will bring the relevant knowledge and experience in a first-line risk environment. This role is not just about what you know but your ability to take the know-how and … who will hit the ground running from day one. Someone who is not afraid to challenge the way they do things to improve the customer journey, owning your process improvements, guidance changes, and projects. Taking ownership of reviewing high-risk business onboarding applications using our clients risk appetite; balancing … this with delivering a great customer experience, whilst keeping the bank and its customers safe. What is expected of the Business Onboarding Specialist? Being a subject matter expert by mentoring our onboarding teams. You will do this by building their knowledge and confidence in our clients Risk appetite more »

C# WPF WebApi Developer Our client is transforming their industry with technology solutions that significantly improve customer experience and enable faster, smarter and more profitable decisions. Their cloud-based suite of applications runs on open-standards, includes rapid release cycles and functionality, and seamlessly connects every part of … the customer operation. The development team has been working in this sector since the early 90s. Technical skills needed, C# MVC ASP.NET SQLServer WPF WebApi Any experience with POS, retail or e-commerce systems useful Experience working in an Agile development team is useful. Benefits: Pension Private more »

+ benefits (depending on your level of Requirements for Senior Azure Engineer: Excellent technical skills Confident, friendly, with a desire to offer an excellent customer experience Proficiency in managing virtualised infrastructure in the cloud Strong commercial experience in cloud computing with a focus on Microsoft Azure Good … Responsibilities for Senior Azure Engineer: Manage and maintain virtualised infrastructure within Azure Develop and implement automation strategies for cloud infrastructure Oversee the transition of customer systems from on-premise to cloud-hosted services Ensure consistency, robustness, and efficiency in service delivery Support the migration process for new customers, including more »

and established Senior Account Manager to join our global sales team. The Senior Account Manager serves as the single point of contact for all customer enquiries across their key accounts. The Senior Account Manager will find opportunities to increase sales and develop upsell opportunities by understanding the storm product … team and design/source training that will meet these requirements. Invest in the personal development of the team, continuously improving their soft skills, customer service, technical skills and problem solving. Plan workload and colleague resource levels to meet customer and business expectations. Provide weekly reports/updates … processes. Work closely with the Customer Success team to identify opportunities where we can provide additional value for customers in sharing and leveraging CX, deployment and UX best practice. Conduct a regular customer meeting cadence, weekly, monthly, quarterly. Manage a senior contact strategy of multi-level engagement within more »

training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We more »

Are you passionate about creating exceptional user experiences? We're seeking a talented User Experience Manager to join us at our HQ, Haig House, Southwark, in a hybrid role that blends remote and office work. Come and be part of the leading Armed Forces charity, making a difference to … role, you'll bring your expertise in human-centered design to shape and iterate experiences, collaborating with internal and external stakeholders to drive our customer experience vision forward. You'll lead the design strategy for all our digital applications, ensuring they deliver value-driven outcomes that resonate with … our diverse customer base. Your responsibilities will span from understanding user needs and developing personas to prototyping, user-testing, and championing accessibility and inclusive design principles. You'll have the opportunity to unleash your creativity by conceptualising innovative ideas to bring our brand to life in the digital space. more »

full-service Digital Transformation Agency is looking for a Digital Analytics Consultant to join the team! THE COMPANY This role sits with a Digital Customer Experience Consultancy that offers full-service Digital Transformation for their clients through website design and build, to offering services that cover analytics and … with internal stakeholders to explain challenges, solutions, and areas of growth Utilising skills in Google Analytics/Adobe Analytics and BigQuery YOUR SKILLS AND EXPERIENCE Experienced with Adobe Target and Optimzely Client-facing experience – being able to manage and develop clients A background in analytics is preferred BENEFITS more »

can deliver value. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is … are offering opportunities to join the Specialist team either in Networking and Security or Datacentre. Both of which don't require previous knowledge or experience in the sector. We are looking for someone that has a thirst to learn and will enjoy focusing on a specific aspect of technology. … the right technology that solves their business challenges Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience What we need from you Have a passion for sales and be keen to learn and develop your skill set Demonstrate a more »