1 to 25 of 84 Remote/Hybrid Customer Experience Jobs in the South East

reviews, coverage planning, and hardware configuration analysis, making this a dynamic and varied role. This role is central to driving Customer Experience (CX) initiatives within the region, with a strong focus on resolving VIP and corporate customer complaints through technical validation, onsite testing, and proactive engagement. … support, and NTQ planning. Ability to work with vendors, suppliers, and other UK operators to achieve network performance targets. Customer Complaints Management & CX Initiatives Responsible for driving Customer Experience (CX) initiatives within the region. Validation and troubleshooting of VIP and corporate customer complaints, including onsite visits ...

earlier stages of your career with a passion for creating exceptional digital experiences? Do you enjoy bringing together Graphic Design, UI Design, UX Strategy, Customer Experience and Website Design to deliver innovative, user … centred solutions? We're looking for a talented Digital Designer with a strong understanding of User Experience (UX) and Customer Experience (CX) to join our client's growing Digital Team. This is a fantastic opportunity to play a key role in shaping and enhancing the digital journey ...

Conversion Rate Optimization (CRO) Manager London - Hybrid (2 days per month) Competitive salary plus benefits This is an opportunity to lead customer experience optimisation at scale, shaping digital journeys that directly impact revenue and customer satisfaction across multiple markets. You will take ownership of experimentation strategy … prioritise impactful changes Partner with engineering, UX, and commercial teams to deliver A B testing and scalable optimisation initiatives Define and track key CX performance metrics, reporting insights and recommendations to senior stakeholders Champion a culture of experimentation, leveraging emerging technologies and AI to enhance performance Collaborate with cross-functional ...

delivering products that make a genuine difference to customers and colleagues? At Thames Water, we're looking for an exceptional Product Manager (Agent Experience) on a 13 - 18 Month Fixed Term/Secondment to lead the evolution of our Agent Experience product portfolio. This is a high-impact … role where you'll define product strategy, own multi-year roadmaps, and deliver innovative solutions that enhance both customer and agent experiences. Working closely with the Head of Agent Experience, you'll bring together business, operational and technology teams to deliver meaningful change at scale, ensuring products remain ...

experienced Customer Experience/Operations Manager within the Travel Industry? Do you have a keen interest in Activity/Sport focussed holidays? Look no further! We are working with a reputable London based Travel company, who specialise in cycling holidays - they are looking for an experienced Customer Experience Manager to join their small team. As Customer Experience & Operations Manager, you'll take overall ownership of the companies post-sales department - ensuring every customer receives an exceptional experience, from booking through to the completion of their holiday. The role: * Leading and developing ...

London (Hybrid) Full-Time | Flexible Start Date Via is supporting a global technology company to recruit a Business Support Agent to join its growing customer support team. This is a fantastic opportunity for someone with experience in customer support, SaaS, account support or service-focused roles … helping customers get the most value from digital products. You'll support businesses and users across multiple channels, working closely with teams including Sales, Customer Success and Product to deliver an exceptional customer experience. The Role As a Business Support Agent, you'll be a key point ...

about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit... A day includes: Online Health Experience Manager is responsible for growing Superdrug's online healthcare business by creating market-leading digital health experiences that help customers find, understand and access … right products, services and advice.The role will work across Trading, Healthcare Services, CRM, Content, UX, Digital Marketing, eCommerce and Technology teams to deliver seamless customer journeys that increase health participation online, trust, engagement and commercial performance. Key Responsibilities: Leading the online healthcare customer experience roadmap across Superdrug.com ...

Location: London (Hybrid) Type: Permanent| Up to £700 per day | Start date ASAP We're seeking an experienced Adobe Experience Platform (AEP) Architect to join our clients growing Customer Data & Activation team. This is a hands-on technical role focused on building and managing audiences within Adobe Experience Platform (AEP) and Real-Time CDP (RT-CDP) . You'll work across customer data, identity management, audience activation and MarTech integrations to deliver scalable audience solutions. Key Responsibilities Build and manage audiences within AEP and RT-CDP Create and maintain XDM schemas, datasets and customer profiles ...

Series Forecasting, Propensity Modelling, Feature Engineering, Data Engineering, Azure Machine Learning, Azure Data Platform, Experiment Design, A/B Testing, Hypothesis Testing, Predictive Modelling, Customer Analytics, Marketing Analytics, Customer Lifetime Value, Churn Prediction, Demand Forecasting, Stock Forecasting, Production Machine Learning, Cloud Data Platforms, Data Products, Git, Version Control … recruiting for an experienced Senior Data Scientist to join one of the UK's most advanced Data Science teams, helping shape the future of customer analytics through cutting-edge machine learning, statistical modelling & cloud-based AI solutions. This is a great opportunity for an experienced Data Scientist who enjoys ...

Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent Location: Hybrid: Farnborough head office and Remote Benefits: 25 days holiday, private medical cover with Vitality, life … pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’ Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience We are rapidly expanding our team and looking for a full-time Customer Success and Support Analyst to support our growing ...

Team : Customer Engagement Primary Place of Work: Sava School of Surveying, 4 Mill Square, Featherstone Road, Milton Keynes, MK12 5ZD Responsible to: Sales and Marketing Director Contract Type : Permanent, Full/Part-Time, 5 days a week – 37 hours across core hours of 8.00 – 18.00 Hybrid Role : Mon - Thurs … team. What the job is about This is a role managing a busy operational team, focused on ensuring that our customers have the best experience whilst undertaking their qualification or training with us. Your main responsibility will be to schedule, organise, and lead by ensuring all necessary resources ...

Role: Customer Support Associate Location: Brighton, East Sussex, Hybrid Hours: Full-time Contract: 3-month Fixed Term Contract Pay: £13.85 per hour An excellent opportunity has arisen for a Customer Support Associate to join one of our longstanding clients, a growing technology-led business based in Brighton. This … month FTC suited to an experienced customer service professional who enjoys working in a fast-paced environment. You will support customers across phone, email and live chat, resolving queries efficiently while delivering a friendly and professional customer experience. Benefits Hybrid working 3-month Fixed Term Contract Friendly ...

passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, you'll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time, through the right channel. You'll lead … channel best practice (especially email/SMS), this is your opportunity to make a real impact. What you'll be doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online ...

Description We're now recruiting for a Programme Manager, Customer Marketing Transformation (1-Year Fixed-Term Contract), to lead and deliver strategic initiatives that enhance customer engagement, modernise marketing capabilities, and improve customer experiences across AJ Bell. Working across marketing, digital, data, technology, and operations … budgeting, risk management, and delivery planning, ensuring transformation initiatives are aligned to business strategy, successfully embedded across the organisation, and deliver meaningful commercial and customer benefits. Key responsibilities Programme Leadership & Delivery Lead the end-to-end delivery of customer marketing transformation programmes. Develop and maintain programme roadmaps, delivery ...

This role is focused on leading products within the data domain, driving the vision, strategy and delivery of data-driven capabilities that enable better customer experiences, operational efficiency and business decision-making. Working within a mature Agile environment, you'll collaborate with engineering, architecture, data and business teams … Analytics and Business stakeholders to deliver high-value products. Translate business requirements into epics, features and user stories. Drive data-led decision making through customer insight, analytics and product performance metrics. Balance customer, commercial and technical priorities to maximise product value. Identify and manage delivery risks, dependencies ...

Responsibilities Lead and develop a high-performing Marketing Analytics team, fostering a culture of commercial insight and collaboration. Deliver commercially focused analysis covering customer behaviour, marketing performance, promotions and revenue growth. Identify and recommend opportunities to improve customer engagement, commercial outcomes and marketing ROI. Build and maintain strong … someone who enjoys solving business challenges through data and can demonstrate how your insights have driven genuine commercial impact. Ideally, you will bring: Experience leading or mentoring analysts in a commercial or customer-focused environment. Strong commercial awareness, supported by examples of delivering measurable business outcomes. Proven experience ...

+ Bonus | Hybrid (London & South East) | FinTech Are you passionate about building long-term customer relationships rather than simply managing accounts? We're working with a fast-growing fintech business that's transforming the way recruitment companies access funding. Through a technology-led funding platform, they help recruitment agencies … improve cash flow, scale their businesses and operate with confidence. As they continue to grow, they're looking to appoint a Senior Customer Success Manager to take ownership of a portfolio of high-value clients, ensuring they maximise value from the partnership while driving long-term retention, engagement ...

corporate functions. Technology sits at the heart of everything we do at Sky. From the AI capabilities transforming how we work, and our customer experience, to the platforms that power our products, to the technology, data, cyber security and enterprise systems that enable millions of customer interactions … every day, you’ll shape some of Sky’s most important strategic initiatives. Working closely with stakeholders across Technology, Procurement, HR, Finance, Customer Operations, Data, Cyber Security, Marketing and other corporate functions, you’ll deliver high-quality business focussed legal advice and services on complex, high-value commercial transactions ...

implementation projects at any one time. You'll coordinate resources, manage project plans, identify and mitigate risks, and ensure customers receive an exceptional implementation experience throughout the project lifecycle. Communication will be key, balancing customer expectations with internal priorities whilst ensuring projects remain on schedule. Key Responsibilities Manage … Produce regular project status reports for both customers and internal stakeholders. Identify opportunities to improve implementation processes and project delivery standards. Ensure an excellent customer experience throughout the implementation lifecycle. Required Skills & Experience Proven experience delivering software implementation projects within a SaaS organisation. Experience managing ...

environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management … change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents ...

make a real difference to customers? Thames Water is looking for a highly motivated Project Manager to join our Retail PMO team within the Customer Experience Transformation function on a 19 to 24 month Fixed Term Contract. This is a fantastic opportunity to play a key role … helping to improve customer outcomes. In this role, you will work closely with a Technical Project Manager, senior leaders and cross-functional teams; you'll lead the successful delivery of high-profile initiatives in a fast-paced and evolving environment. Build strong stakeholder relationships, navigate complexity with confidence ...

growing technology business delivering cybersecurity, networking and voice solutions to ambitious mid-market organisations looking for an experienced Project Manager to take ownership of customer and internal projects across their Professional Services portfolio. This is a highly autonomous, client-facing role where you'll manage projects from initial handover … processes and shaping the future of the Professional Services function. Key Responsibilities of this PM role include: Lead the end-to-end delivery of customer and internal technology projects. Manage projects from sales handover through to transition into operational support. Deliver projects within agreed scope, budget, timelines and quality ...

capable Service Delivery Analyst to join our growing Managed Services team. This role is ideal for someone who enjoys solving technical problems, providing excellent customer service and supporting a wide variety of cloud, desktop and infrastructure technologies. Working alongside the existing Service Delivery team, you'll be responsible … delivering first and second line IT support to our customers, ensuring incidents and service requests are resolved efficiently whilst maintaining a high level of customer satisfaction. We're looking for someone who can bring strong technical knowledge to complement the existing team, particularly across Microsoft 365, Google Workspace, networking ...

days per week in the office Salary: Circa £45,000 Contract: Six-month fixed-term contract The CRM strategy is already in place. The customer journeys have been mapped and the communications plan is ready. Your role is to turn that plan into a working, measurable CRM programme. … Implementation & Journey Manager, youll oversee the build, testing and rollout of automated customer journeys within Zoho. Youll coordinate across teams in order to get CRM campaign assets created, keep delivery on track and make sure each journey works effectively across multiple brands, locations and customer touchpoints. This ...

Russell Publishing has an exciting new role for a Lead Generation Coordinator to join and coordinate the delivery of Lead Generation activities ensuring excellent customer experience across all brands. The ideal applicant will have 1 year of experience working in lead generation management or customer success … post campaign feedback and future campaign bookings Support the timely delivery of each campaign Ensure GDPR compliance Key Skills/Requirements: 1 years of experience in experience working in lead generation management or customer success, ideally in digital media, publishing, or a related B2B environment. Strong customer ...