1 to 25 of 88 Remote Customer Experience Jobs in the South East

We are seeking a Head of customer experience to join our dynamic team in Reading so if you're ready to make a significant impact on our customers' experiences at Ciphr, we invite you to apply today! As Head of Customer Experience, you’ll lead improvements across the customer journey, ensuring every touchpoint reflects customer needs. You’ll drive service excellence, collaborate across teams, and keep customer satisfaction at the heart of everything we do. Location: The role is hybrid, we will require you to come to the Reading office 2 days a week. You'll: Embed loyalty, enhance satisfaction, and deliver customer outcomes that differentiate Ciphr in the marketplace. Execute a … unified customer operations strategy that aligns with Ciphr’s business goals and customer-centric values. Lead the customer experience function across customer care and professional services operations. Develop and monitor key performance indicators (KPIs) related to customer experience, satisfaction, and retention, using data to inform decisions and strategy adjustments. Oversee the delivery of More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Your Skills: Commercial Law. Contract … Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world s leading cloud communications and Customer Experience technology providers. As Europe s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries - and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner More ❯

Role Overview We are looking for a Head of Service Design, a newly created role, to own our overall approach to service and experience design across our platforms, touchpoints and channels. Nest is the UKs largest workplace pension scheme with over 12 million customers and more than £55bn of assets under management. The Service Design team help support our … two Product teams in member and B2B ensuring we create a customer centric approach to our product design and experience through all our channels and service offering. Working closely with our Heads of Product and our Brand team, our Service Design team will own and maintain our design principles and ensure that our strategic delivery partner maintains alignment … to our design standards. If you have a passion for customer experience and service design, we would love to hear from you! The minimum criteria for this role are: Proven experience leading service design or user experience function ideally within a regulated business or design agency supporting a regulated business. Strong understanding of end-to-end More ❯

team of Product Owners, Business Analysts and UX & UI designers to deliver needs (the WHAT) from our B2B Proposition team and ensure we embed the Brand into our overall customer experience and product offering. The team is supported by a Service Design team who are there to ensure we create consistency of our experience across our touch … points and support the work in both Member and B2B teams product teams. If you have experience of running a product team or product office and you are looking for a new opportunity to build and grow a team, we would love to hear from you. This is an incredibly exciting time to join Nest, with the launch of … our new brand and shift towards being Product-led, putting the customer first. This team has a huge potential to grow and deliver value where it matters. The minimum criteria for this role are: Extensive experience in a product management role in pensions or similarly regulated environment. Strong understanding of product ownership, digital transformation and regulation. Proven ability More ❯

Overview This role focuses on the architecture and technical design of our customer experience (CX) solutions. This includes all touchpoints across the customer journey, from initial contact to ongoing support, and spans various channels such as voice, web, chat, and mobile. Delivering a seamless and positive CX is crucial for maintaining our market-leading position and driving … Business Analysts, Technical Architects) are following best practice design principles in line with the company architectural strategy Purpose of the role Define and maintain the technical architecture for our CX solutions. Design and document solutions for new CX initiatives and enhancements. Evaluate and select appropriate technologies to enhance the customer journey. Integrate various platforms and systems, including Genesys, HCL … development teams. Ensure adherence to architectural principles and security standards. Collaborate with stakeholders across the business to gather requirements and feedback. Monitor and optimize the performance and effectiveness of CX solutions. Stay up-to-date on emerging technologies and trends in the CX space. Qualifications Proven experience as a Technical Architect for CX solutions. Strong understanding of CX principles More ❯

you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team This is an exciting opportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will report directly into the … Customer Success Team Manager, and remain part of the Account CSM Team focused exclusively on increasing value to our internal strategic sales directors and their internal sales supports, as well as demonstrating value to some of Softcat's top billing customers within our L&C (Large & Complex) list. Success. The Softcat Way. There's a uniqueness to Softcat - what … our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Driving Success through Proactive Customer Engagement As an Accounts Customer Success manager, you will manage up to six strategic accounts, reporting to the Customer Success Team Manager. Your role involves supporting the More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to … ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction More ❯

winning SaaS organisation is seeking an experienced Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery. Central London location, hybrid, 10 month contract. Required Skills : 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains. Proficiency in SQL for data extraction, transformation, and pipeline development. Experience with dashboarding and visualization tools (Tableau, Qlik, or similar). Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes. Useful experience; Python or R for … advanced analytics, automation, or experimentation support. Knowledge of statistical methods and experimentation (A/B testing) preferred. Machine learning and Generative AI experience is a plus. Experience working with call centre and/or digital support KPIs preferred. Benefits Long contract Hybrid role Free breakfast More ❯

term, trust-based relationships and developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal. You will also be driven to achieve goals and maintain a great customer experience … with your customers to understand their needs and exceed their expectations. Working with assigned portfolio of customers to provide learning solutions, develop new business, drive usage and to ensure customer satisfaction Serve as primary day-to-day liaison with assigned customers and maintain positive ongoing relationships Manage multiple projects simultaneously while interfacing with different internal and external stakeholders Experience required 1-3 years of Account Management, Customer Success or Sales team experience managing customers through success, planning, retention and growth Ambition to forge a career in a commercial role within a growing private equity backed business Willingness to learn new skills in customer growth, sales, negotiation and contracting Ambition to move up in the business More ❯

Senior Data Analyst - Customer Experience £65,000 + 10% Bonus + Equity (Exit Expected in 1-2 Years) Fully Remote (Quarterly meet-ups in London/Brighton - expensed) We're partnered with a high-growth, mission-led tech company in the subscription and marketplace space , backed by recent investment and valued at over $100M . They're scaling … has real value . This is a key hire in a small but growing data team that's helping the business become more data-driven, shaping how product and customer decisions are made. You'll be joining a close-knit, passionate team that truly loves what they do and the community they're building. The Role You'll join … as a Senior Data Analyst focused on Member/Customer Experience , working closely with Product, UX, and Engineering teams. Your work will directly impact metrics like churn, renewal rates, and lifetime value , driving insights that improve the customer journey from start to finish. You'll: Partner with product teams to run and analyse experiments and validate hypotheses. More ❯

We're seeking a bright, ambitious Legal Counsel to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 c... More ❯

About Product at Holland & Barrett We're on an ambitious journey to transform how we use data and technology to power the health and wellness experience for our customers. Product Information Management (PIM) and Master Data are central to that ambition. Accurate, trusted, and accessible data is the backbone of our supply chain, digital commerce, customer experience … be accountable for ensuring that product information across H&B is complete, compliant, and consistent across all channels and systems. You will have a significant opportunity to impact both customer and colleague experience, from how our customers see products on digital shelves, to how our colleagues manage regulatory compliance and supply chain processes. You will anticipate business needs … provide escalation management, make trade-offs, and balance customer, commercial, and compliance requirements against technical constraints.We support flexibility and productivity of our employees by hybrid working arrangements. Although your role will be based in London (or Nuneaton, or Amsterdam) you will be required to travel only occasionally to our Hubs in Nuneaton or London or to any other location More ❯

managing the products we bring to market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. You will manage relationships … to evaluate feasibility. You will collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing products. You possess deep expertise More ❯

Account Director, Customer Success £90,000-£100,000 base + strong commission structure (OTE ~25-30%) London - Hybrid (3 days in office, incl. Mondays) A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team. Working at the intersection of customer intelligence and AI-driven analytics, the … company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research. This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and strategic expansion. What You'll Be Doing Own the commercial … churn, NPS, and account health metrics internally What You'll Bring 6-12 years' experience in Customer Success, Strategic Accounts or Client Services Background in SaaS, insights, CX, or agency-side roles preferred Strong commercial acumen and ability to identify and nurture sales opportunities Confidence engaging with senior client stakeholders and navigating complex orgs Experience working across More ❯

Account Director, Customer Success £90,000-£100,000 base + strong commission structure (OTE ~25-30%) London - Hybrid (3 days in office, incl. Mondays) A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team. Working at the intersection of customer intelligence and AI-driven analytics, the … company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research. This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and strategic expansion. What You'll Be Doing Own the commercial … churn, NPS, and account health metrics internally What You'll Bring 6-12 years' experience in Customer Success, Strategic Accounts or Client Services Background in SaaS, insights, CX, or agency-side roles preferred Strong commercial acumen and ability to identify and nurture sales opportunities Confidence engaging with senior client stakeholders and navigating complex orgs Experience working across More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … doing? Partner Strategy & Growth Define and execute the EMEA Solution Partner strategy to drive partner-sourced and influenced revenue. Identify, recruit, and onboard high-impact consulting firms, SIs, and CX specialists that align with Intercom's ideal customer profile. Build and manage joint business plans with top-tier partners to accelerate Fin and Suite adoption. Develop clear partner segmentation … needs internally, helping shape enablement content and operational processes. What skills do I need? 8+ years of experience in Partnerships, Channel Sales, or Business Development, preferably in SaaS, CX, or enterprise software, and at least 4+ years experience managing teams Proven track record of building and scaling Solution Partner ecosystems across EMEA. Strong commercial acumen with experience More ❯

Data Analyst - Customer Success Team London, hybrid working - Initial 9 month contract - Daily rate inside IR35. Are you a data-driven problem solver ready to make a real impact on customer experience? Our client is looking for a motivated Data Analyst to join a fast-moving Global Customer Success team. You'll help build reliable data … foundations, automate dashboards and deliver actionable insights that shape customer journeys, digital experiences and operational performance across international markets. What You'll Do: Build robust data foundations: Improve pipelines, ensure data quality and define consistent metrics across multiple countries. Automate recurring reports to save time and increase accuracy. Create insightful dashboards & reports: Deliver user-friendly dashboards with key metrics … to guide smarter, data-led decisions. Dive deep into analysis: Investigate customer challenges, operational inefficiencies and digital adoption hurdles, translating insights into actionable recommendations. Drive experimentation & improvement: Analyse A/B tests and digital experience trials to identify what works best and scale success. Communicate the story: Present insights clearly to both technical and non-technical stakeholders, influencing More ❯

As a Customer Resolutions Advocate, you pride yourself on providing the best possible experience to customers. You'll be part of a small but critical team that is brilliant at ensuring quality customer outcomes and solutions are delivered. You'll support internal and external customers by providing a superior experience in problem management/resolution and … complaints management, ensuring that, in these key moments of truth, they are handled in line with our vision, values and policies. You'll be a role model for excellent customer experiences but must also be able to influence a wide range of internal stakeholders to ensure that we can deliver meaningful resolutions for our internal and external customers. You … ll be a customer champion and advocate and will use insight, data and root cause analysis to drive through the best possible outcomes for our customers. This role is critical in making a difference to our customers by genuinely ensuring that we resolve issues and stop recurrence regardless of where the issue has occurred. No two days will be More ❯

the digital strategy for a well-known travel and tourism brand. As Head of Digital, you'll define and deliver a data-driven roadmap that drives growth, engagement, and customer loyalty across multiple online platforms, including websites and mobile apps. You'll lead a talented digital team, oversee analytics and performance, and champion innovation, personalisation, and customer-first … digital experiences. While experience in travel, leisure, or hospitality is ideal, this role is also open to candidates from insurance who have a strong track record in B2C digital leadership, strategy, and transformation. Head of Digital Key Responsibilities: Develop and execute the company's digital strategy to support growth and enhance customer experience. Lead, inspire, and develop a … budgets, agency relationships, and technology partnerships. Ensure compliance with GDPR, PECR, and digital regulations. Collaborate with senior stakeholders to deliver a cohesive marketing and digital roadmap. About You Proven experience in a senior digital leadership role within a B2C environment. Track record of delivering successful digital strategies and transformation projects. Expertise across SEO, PPC, CRO, content, social, and email More ❯

Customer Support Coordinator £25,500 | Maidstone, Hybrid | Permanent Join a leading national organisation that provides innovative data and technology-driven services to a wide range of clients across the UK. Known for their friendly and inclusive culture, this company prides itself on delivering exceptional customer experiences and continuous improvement across all areas of service.You’ll be responsible for … delivering outstanding service, managing non-automated property portfolio orders, and providing quotations for specialised work. It’s a fantastic opportunity for someone with customer service experience who enjoys working in a fast-paced, team-oriented environment. Key Responsibilities Act as the first point of contact for customers, delivering excellent service and resolving queries efficiently. Handle and process complex … products, services, and promotions. Prioritise and manage multiple tasks effectively to meet deadlines. Contribute to a positive and collaborative team culture. Identify opportunities to improve processes and enhance the customer journey. About You Previous experience in customer service, administration, or a client-facing role. Strong communication skills and a confident, professional manner. Excellent problem-solving ability and More ❯