13 of 13 Remote Customer Insight Jobs in the South East

THE COMPANY: A global technology and online marketplace business, well known for connecting customers and partners through innovative digital solutions. You'll be joining a forward-thinking Insight & Analytics team that plays a key role in driving business performance through data-led strategy. The environment is collaborative, fast-paced, and hybrid, with access to world-class analytics tools and … a genuine focus on customer understanding. THE ROLE: As a Customer Loyalty Insight Analyst, you will play a crucial role in driving insight across loyalty and life cycle activity. You'll work with marketing, CRM and analytics engineering teams to identify trends, improve retention, and optimise loyalty programmes. You can expect to: Analyse customer behaviour … and loyalty performance to identify key retention drivers. Deliver data-led insights to inform customer engagement and reactivation strategies. Build and maintain dashboards and reporting for loyalty KPIs. Partner with CRM and Marketing teams to deliver targeted campaigns and recommendations. Present insight to senior stakeholders to influence strategic decision-making. YOUR SKILLS AND EXPERIENCE: Strong background in customer More ❯

platform stability, feature delivery, user experience, catalogue performance, and commercial optimisation. Lead the 2026 AI-Orchestrated Learning Engine, embedding adaptive pathways, personalised delivery, and intelligent reporting. Use analytics and customer insight to drive adoption, engagement, and retention across our SME base. Champion the learner and client voice through continuous discovery, testing, and iteration. Collaborate with technology and design More ❯

proof-of-value programs Deliver high-quality demos and maintain rigorous forecasting discipline Consistently exceed quarterly revenue commitments while protecting deal velocity Influence product and GTM direction based on customer insights Maintain meticulous CRM hygiene and operate with a data-driven mindset Requirements 5+ years selling SaaS solutions, ideally involving layered enterprise buying groups A history of exceeding quota More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across sky.com, the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions … and be responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences … for our customers. What you'll do: Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs. Champion the customer voice , ensuring content design reflects real needs and drives prioritisation. Consistently use customer insights and translate them into actionable content improvements. Work cross-functionally to shape journeys, guide stakeholders, and More ❯

Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

Watford. Our innovative CAD software, VR solutions, and online applications for kitchens, bedrooms, and bathrooms empower designers, retailers, and manufacturers to drive sales, manage installations, and deliver world-class customer experiences—online, in-store, and in the home. We’re big on culture, passionate about delivering results, and always looking for fresh ideas. If you’re commercially driven, strategic … regional performance and market trends. Ensure timely and accurate submission of all sales orders, documentation, and commission claims. Keep detailed information in ArtiCAD’s CRM system, including lead intelligence, customer insights, and visit notes. Work towards achieving monthly and annual sales targets, consistently meeting or exceeding set KPIs. Key Requirements: Located within the South East Region. Greater London, Buckinghamshire … We care about community, regularly supporting charity initiatives and work experience schemes. We champion innovation and bold ideas – your voice matters here. We’re committed to delivering an exceptional customer journey. We encourage every team member to strive for their best self. Benefits: Car allowance Company events and team-building activities Cycle to work scheme Employee Retail Discount Portal More ❯

DOE A CRM Manager is required to join a highly regarded organisation to take ownership of a modern marketing technology stack and play a key role in enabling personalised, insight-led marketing activity across a global brand. You'll be the technical specialist supporting the Marketing Communications team, ensuring platforms, data flows, and integrations run smoothly and deliver maximum … value. For this CRM Manager role, you'll manage the configuration and optimisation of core Marketing Automation tools, help shape customer data strategy, and support the delivery of targeted campaigns using technology such as MS Dynamics Customer Insights, analytics platforms, and integrated marketing systems. You'll work closely with marketing, digital, and data teams to improve segmentation, reporting … and automation, making sure the business can execute high-quality, measurable campaigns. Responsibilities: Owning and refining the organisation's marketing technology platforms to support campaign and insight needs. Managing integrations, data pipelines, and connectivity across systems to ensure reliable and accurate information flow. Collaborating with marketing and data teams to build advanced segmentation, customer insights, and reporting dashboards. More ❯

DOE A CRM Manager is required to join a highly regarded organisation to take ownership of a modern marketing technology stack and play a key role in enabling personalised, insight-led marketing activity across a global brand. You’ll be the technical specialist supporting the Marketing Communications team, ensuring platforms, data flows, and integrations run smoothly and deliver maximum … value. For this CRM Manager role, you’ll manage the configuration and optimisation of core Marketing Automation tools, help shape customer data strategy, and support the delivery of targeted campaigns using technology such as MS Dynamics Customer Insights, analytics platforms, and integrated marketing systems. You’ll work closely with marketing, digital, and data teams to improve segmentation, reporting … and automation, making sure the business can execute high-quality, measurable campaigns. Responsibilities: Owning and refining the organisation’s marketing technology platforms to support campaign and insight needs. Managing integrations, data pipelines, and connectivity across systems to ensure reliable and accurate information flow. Collaborating with marketing and data teams to build advanced segmentation, customer insights, and reporting dashboards. More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app . You'll lead Agile … teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create … designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and More ❯

exploring emerging technologies, think in experiments, and love turning zero into something, we want to talk to you. As Innovation Product Manager, you'll sit at the intersection of customer insights, emerging trends, and product experimentation, leading initiatives that shape our future strategic direction and its product roadmap. What you'll do Partner with the Director of Product/… SLT to identify high-potential opportunities through research, trend analysis and customer insights Design and run lean experiments to validate product-market fit, from concept to prototypes to pilot Collaborate with closely with design, engineering, and stakeholders to test bold ideas quickly and effectively Translate insights into concept pitches, MVPs and business cases for internal buy-in Champion a More ❯

Data Engineer £500/day - Outside IR35 6 Months (initial) Fully Remote A major hospitality operator is embarking on a large-scale data transformation project to build a Single Customer View (SCV) that will power personalised engagement across its portfolio of brands. This is a greenfield opportunity to shape the data foundation behind one of the UK's biggest … customer data platforms (CDP). You'll work alongside the Lead Data Engineer to design and implement scalable data pipelines, unify disparate data sources, and deliver clean, reliable datasets that drive smarter marketing and customer insights. THE ROLE: As a Data Engineer , you will: Design and build robust data pipelines to consolidate customer data into a single … CD , and automated testing for data quality. Excellent collaboration and communication skills with both technical and non-technical stakeholders. A proactive, problem-solving mindset and passion for data-driven customer engagement. Nice to have: Experience with real-time or streaming pipelines . Exposure to CRM systems or customer data platforms (Salesforce, Adobe, Braze, Bloomreach). Knowledge of API More ❯

all, and we look after more than 20 million of the world's travellers every year, making sure we are there every step of their journey. Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more … and recommend Salesforce best practices. You'llprovide ongoing support, troubleshoot issues, and ensure follow-through until resolution. You'llproactively recommend new features, improvements, and upgrades tooptimizeour implementation. You'lluse customer insights to guide business initiatives. You'llensure best practice customer initiatives are adopted and effectively applied. You'lldeliver exceptional customer service to internal and external stakeholders, in … line with company guidelines, regulatory obligations, and SLAs. You'llhandle all confidential informationin accordance withcompany and partner protocols and procedures. You'llmaintainhigh standardsof customer relationship management. You'llensure all contact and interactions are of the highest standards, communicating clearly and appropriately with all stakeholders. You'llcollaborate with and provide regular reporting and updates to key stakeholders across the Cover More ❯

Marketing & Co-Sell Initiatives Collaborate with marketing to plan and execute partner campaigns, joint events, and co-branded activities. Support partners in developing their go-to-market plans and customer acquisition strategies. Facilitate joint sales efforts and co-sell opportunities with strategic partners. Account Management & Relationship Building Act as the main point of contact and advocate for assigned partners. … Manage escalations, coordinate internal support, and ensure smooth service delivery for end customers. Build long-term, trusted relationships with key decision-makers across the partner network. Market Insight & Strategy Track competitor activity, partner market trends, and emerging opportunities in the UCaaS space. Feed partner and customer insights into product development and commercial strategy. Identify sector-specific opportunities (e.g. … BroadSoft, Teams, or similar). Knowledge of vertical markets such as education, retail, or hospitality. Experience managing MDF budgets or channel marketing campaigns. Understanding of telecoms regulatory compliance and customer data protection. KPIs Number of partners recruited and activated Partner pipeline and revenue growth Partner retention and satisfaction ROI on partner marketing and incentive programs What’s on Offer More ❯