10 of 10 Remote/Hybrid Customer Insight Jobs in the South East

lead the end-to-end migration from legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves its clients. What … billing migration strategy and execution Own the migration roadmap, including dependencies, risks, and key milestones Oversee transition from legacy systems with minimal/no customer disruption Ensure pricing integrity, service continuity, and regulatory compliance throughout Proactively resolve product, billing, and integration challenges Digital Product Ownership Own billing journeys across ...

leading UK retail organisation undergoing a major data transformation programme and seeking an experienced Data Solution Architect to help shape the future of its customer data capabilities.This is an exciting opportunity to define and influence enterprise-wide customer data architecture, working across analytics, personalisation, CRM, loyalty and marketing … functions to deliver scalable, secure and business-focused data solutions. Role & Responsibilities • Define target-state and transition-state customer data architectures• Design scalable customer data solutions that support analytics, personalisation and business growth• Lead architectural decisions around customer data management, identity resolution and master data management• Produce ...

development and promotion of a consumer-focused digital platform. This is a varied role that combines product marketing, digital content management, data analysis, customer insight, and digital product development. The successful candidate will help ensure the platform remains accurate, engaging, and aligned with customer needs while contributing … ongoing growth and improvement initiatives. Key Responsibilities Develop an understanding of customer needs, behaviours, and market trends. Monitor and analyse digital performance metrics and customer engagement. Produce reports and insights to support business decision-making. Support digital marketing initiatives and work with external agencies where required. Contribute ...

Reed.ai is looking for a Reed.ai Customer Growth Manager to join their team in Holborn, London. About Us Reed.ai is an early-stage AI company on a mission to transform how people find work and how businesses find talent. We're at an exciting stage of growth, building … environments and want to play a key role in shaping the future of recruitment. Overview We're looking for a high-energy, commercially minded Customer Growth Manager to help scale Reed.ai's customer base and maximise platform engagement. Your mission will be to drive adoption, activation, retention ...

Aurora’s software, data, and research through a more seamless, use‐case‐driven experience that cuts across existing product silos. Drive product discovery through customer insight and data; build a deep understanding of users, workflows, and unmet needs through usage analytics, customer research, and regular engagement with … SaaS products. Strong product judgment, with the ability to make clear prioritisation decisions and balance user needs, strategic goals, and delivery constraints. Excellent customer discovery and research skills, with the ability to combine qualitative insight and quantitative data to identify product opportunities. Strong UX and product instinct, with ...

optimise the end‐to‐end acquisition and engagement funnel Drive measurable improvements in conversion, activation, and revenue Treat conversion as a continuous system The Customer Entry Point Redefine how customers search, discover and navigate our platform Lead the shift toward intuitive, low‐friction, AI‐powered experiences (including conversational interfaces … Build journeys that feel seamless, intelligent, intuitive and customer led Data‐Led Decision Making Establish a culture where every decision is backed by insight Define clear success metrics and ensure teams are accountable to them Use experimentation, behavioural data and customer insight to drive prioritisation Strategy ...

Customer Experience Optimisation Manager London (Hybrid) Up to 60k This is a high impact opportunity to lead a data led customer experience and CRO function within a digitally focused organisation. You will own the optimisation of end to end customer journeys, using experimentation, insight, and innovation … drive measurable commercial outcomes. The Company They are a well established, customer centric organisation operating across multiple digital brands and markets. Customer experience sits at the core of their growth strategy, supported by strong investment in data, technology, and experimentation. The business fosters a collaborative environment where cross ...

Customer Experience Optimisation Manager Remote-first (UK) | 1-2 days a monthUp to £60,000 We're looking for a Customer Experience Optimisation Manager to take ownership of the end-to-end customer journey across multiple digital brands. This is a high-impact role, focused on improving … conversion, retention, and overall customer experience through experimentation, insight, and innovation. The Role You'll be responsible for defining and delivering the CX optimisation strategy, working cross-functionally to continuously improve digital performance. Key responsibilities include: Owning and optimising the full digital customer journey , with accountability ...

customers are on boarded successfully, existing customers continue to realise value, and that the platform becomes a core operational system across our UK customer base. Client Details My clients is a Scandinavian tech business on a mission to disrupt and modernise the coach industry with their innovative cloud based … years, the company successfully entered the UK market over a year ago and have been successfully winning market share ever since. Description The Customer Success Manager will have the following key responsibilities: Implementation & System Migration Lead on boarding of new customers in the UK Drive structured implementation processes with ...

clients using a web-based software application. The successful candidate will support client needs, resolve technical issues efficiently, and help ensure a positive customer experience. This role requires a flexible approach, as client requirements may occasionally fall outside standard working hours. The post holder will be expected to participate … support rota with other members of the team, with additional payment provided for this responsibility. This is an excellent opportunity for someone with strong customer service skills, technical awareness and a proactive approach to problem-solving. About You The ideal candidate will be a confident communicator who can work ...