1 to 25 of 38 Remote/Hybrid Customer Insight Jobs in the South East

Role: We're looking for a commercially minded and data-driven CRM Lead to become Agria's subject matter expert for CRM, customer insight and marketing automation. This is an exciting opportunity to take ownership of our CRM strategy and capability, driving the development, optimisation and performance … customer communications programmes. You'll play a key role in ensuring customer data, segmentation, reporting and marketing automation are used effectively to deliver commercial growth, enhance customer value and improve customer outcomes. Combining strategic thinking with hands-on technical delivery, the CRM Lead will play ...

Shape the Future of Customer Engagement Through CRM, Data & AI. Location: Dorking, Surrey (Hybrid - 3 days in the office) As part of the DERTOUR Group, one of Europe’s leading travel groups, DERTOUR UK supports a range of well-known specialist travel brands including Kuoni, Carrier, CV Villas, Explore … Jules Verne, Kirker, Santas Lapland and Solmar Villas. Our IT and digital teams play a key role in enabling these brands to deliver outstanding customer experiences. We are dedicated to creating a diverse and inclusive workplace where all candidates feel welcomed and supported. To ensure everyone has an equal ...

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus , we’re looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK’s best-known employers. This ...

medical research to improve disease prevention, diagnosis and treatment. As a Senior Product Designer , you will be leading end-to-end product design, turning customer insight and complex journeys into intuitive digital experiences. This is a 6-month contract-based role offering hybrid/remote working options, salary … engaging experiences. Developing prototypes and conducting usability testing to inform design decisions. Working closely with Product, Engineering, Research, Content and wider business teams. Using customer insight and data to develop effective design solutions. Promoting accessibility, inclusive design and strong design practices. Contributing to product direction, roadmap discussions ...

data-driven consumer business at a pivotal stage of growth. Working within a specialist analytics function, you will play a key role in shaping customer, CRM, loyalty, and retail media strategy through impactful analysis and measurement. The Company They are a leading consumer-focused organisation with a significant omnichannel … presence and a strong investment in data and analytics. Customer insight sits at the heart of decision-making, with analytics playing a critical role in driving commercial outcomes across digital and offline channels. Operating at scale, they manage large volumes of customer and transactional data, creating ...

Applications Engineers Manage delivery of our Early Access Demonstration programme Work directly with customers to understand use cases, technical challenges and performance requirements Guide customer demonstrations, feasibility studies and technical evaluations Act as the escalation point for complex applications and system issues Support pre-sales activities, technical workshops … customer engagements Collaborate with Engineering and Product teams to translate customer feedback into product improvements Define and improve application workflows, technical documentation and best practice Help create scalable approaches for system deployment, optimization and customer success Influence future product direction through customer insight and application ...

Line: Business Unit Manager This is a strong opportunity for a commercially driven sales account manager who wants to seek new and grow established customer relationships and make a visible impact. You will develop new business relationships, with the intent for you to take ownership of a small portfolio … manage and grow existing business across private sector organisations, education institutions and housing associations. You will focus on developing new relationships and strengthening customer relationships, re‐engaging underused accounts and identifying opportunities to expand the services and solutions delivered to each organisation. What you’ll do New business Seek ...

lead the Mainstream Claims department taking overall responsibility for key deliverables (OKRs and EKPIs) on an annual basis. Lead and deliver an excellent claims customer experience in an omni-channel environment. Work closely with ExCo, as well as other senior business leaders, to support the delivery of MIB Strategy … Chief Claims Officer and ExCo, delivering the Claims Strategy to transform claims operations at MIB and future proof the organisation ensuring Rebuilding Lives has customer satisfaction at its core. Manage risks & issues that pose a threat to the successful outcome of successful claims delivery including accountable ownership ...

Product Manager, who owns product strategy and roadmap prioritisation, the Product Owner leads the discovery, definition and delivery of roadmap initiatives. They balance customer, business, technical and regulatory requirements to ensure solutions deliver agreed outcomes. Acting as the key link between business stakeholders and delivery teams, the Product Owner … prioritised backlog, facilitates workshops and Agile ceremonies, manages risks and dependencies, and ensures delivery teams have the information needed to succeed. They use customer insight, data and stakeholder feedback to inform decisions and deliver measurable customer and business value. Collaborate with Product Managers and key stakeholders ...

simply manage a backlog and wait for delivery to happen. You’ll be the owner of the product’s what and why, bringing together customer insight, commercial judgement and cross-functional collaboration to help the team make smart decisions and deliver meaningful outcomes. You are the problem solver … domain direction: Taking ownership of the strategy, roadmap and priorities for an assigned product domain, making sure they align to company goals, OKRs and customer needs. Leading the product lifecycle: Owning the end-to-end product lifecycle for your domain, from discovery and business case through launch, iteration ...

experience led hospitality business in a newly created senior leadership role. We're looking for someone who is passionate about digital innovation, technology and customer experience, with the vision to shape and deliver a digital strategy that enhances the guest journey, drives commercial performance and supports business growth. This … heart of the business, working closely with Marketing, Operations, Sales and the Senior Leadership Team to identify new technologies, improve customer engagement and lead digital transformation across a growing multi-site hospitality portfolio. The Role You will take ownership of the organisation's digital ecosystem, customer loyalty programme ...

wider CRM function of 7, and youll be reporting to the head of division. Its a commercially focused role, looking to drive customer engagement and incremental revenue through data-led marketing programmes covering the whole consumer lifecycle. You will lead the delivery of lifecycle communications across channels such … combining hands-on technical CRM operations with strategic thinking which drive commercial outcomes , this role offers the opportunity to do both. The Role As Customer Lifecycle Marketing Manager, you will oversee the planning, build and optimisation of lifecycle campaigns that support holiday sales and customer engagement across ...

passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, youll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time, through the right channel. Youll lead the charge … this is your opportunity to make a real impact. What youll be doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead ...

ensure risks are identified and mitigated early in the development process. Support bid and proposal activities by contributing quality-related content, ensuring alignment with customer and regulatory expectations. Collaborate with internal and external stakeholders to understand product and testing requirements. Promote a culture of quality and continuous improvement. Monitor … quality performance metrics and provide insights and recommendations to drive improvements. Ensure compliance with applicable standards, procedures, and customer requirements throughout all project phases. The Person Currently hold Security Checked (SC) or be eligible and willing to achieve SC clearance. Note that eligibility requires sole British nationality or Dual ...

responsible for developing and delivering the company’s digital pricing strategy, ensuring our ecommerce pricing remains commercially competitive whilst maximising sales, margin and customer value. Working closely with the Head of Pricing & Commercial Optimisation, Category Management, Commercial Pricing, Marketing, Digital and IT teams, the role will use market intelligence … customer insight and competitor analysis to optimise online pricing performance across all digital channels. Key Responsibilities Develop the ecommerce pricing strategy in line with wider commercial objectives: Support profitable growth across all digital sales channels. Monitor, review and optimise pricing architecture for online customers. Recommend pricing strategies ...

largest enterprises to run business-critical SAP operations. ActiveControl automates SAP change and transport management; BDEx handles exception management in utilities billing and customer-service operations. Products at this stage of maturity do not need a caretaker; they need an owner. Working closely with Engineering, a Product Owner counterpart … market teams, you will give both products a clear, commercially grounded strategy. That means deepening value for the existing customer base, protecting and growing recurring revenue, prioritising ruthlessly across enhancement requests, competitive gaps and platform evolution (including the shift in the SAP ecosystem toward S/4HANA and cloud ...

platform, helping teams better understand our customers and make informed decisions with confidence.? You'll partner closely with Product, Design, Engineering, Data, and other customer facing teams to plan and deliver impactful research. You'll be comfortable navigating ambiguity, balancing multiple priorities, and driving research projects forward from inception … drive product and business decisions Managing multiple research initiatives simultaneously, balancing competing priorities while maintaining quality and momentum Collaborating closely with Product, Design, Engineering, Customer Success, and Commercial teams to identify research opportunities and answer high-value business questions Communicating research findings confidently and effectively to a range ...

trusted advisor to executive leaders within some of the UK's leading care organisations, helping shape their digital transformation strategy while driving long-term customer success and commercial growth. The Role You'll manage a portfolio of around 25-30 strategic customer accounts, working closely with executive stakeholders … grow with us while achieving meaningful outcomes for their organisation. What You\'ll Be Doing Build trusted relationships with senior stakeholders across strategic customer accounts. Lead Executive Business Reviews focused on outcomes, ROI and future opportunities. Develop strategic Customer Success Plans aligned to each customer\'s business ...

Role: Detego Global is looking for an experienced and customer-focused Product Manager – Customer & Market to join our growing product team. This is a customer-facing, market-driven role for someone who thrives on understanding user needs, translating them into compelling product strategies, and championing the voice … customer across the business. The successful candidate will work closely with our Sales, Marketing, and Customer Success teams to gather insights from end users and prospects, while collaborating with engineering teams to ensure customer value remains at the centre of every product decision. The ideal candidate will ...

drive the product roadmap for the direct to consumer retail proposition Lead the end to end development and delivery of digital experiences that drive customer engagement and commercial growth Identify and build out opportunities to cross sell complementary services within the consumer journey Translate business needs into clear product … requirements and secure alignment across commercial, engineering and operations teams Use data and customer insight to define new features, optimise existing products and drive measurable outcomes Work closely with engineering, UX and delivery teams to ensure seamless execution Analyse market trends, competitor activity and performance metrics to continuously ...

Agria Pet Insurance Ltd is seeking a CRM Lead to own CRM strategy, customer insight and marketing automation. You will shape campaigns, segmentation, reporting and data governance to drive commercial growth and improve customer outcomes. Hybrid role based in Aylesbury with Wednesday office days; you will lead … planning, analytics and partnerships, delivering measurable improvements across the customer lifecycle and leveraging AI-driven initiatives where applicable. #J-18808-Ljbffr ...

fastest-growing platforms in the industry, we've seen dynamic growth over the past three years, expanding our revenue and our global customer base. We are building a culture centered on real impact and collaboration, because our team is the heart of our innovation We're already working … market, building relationships across the ecommerce ecosystem and growing our UK customer base. Now we're investing in the next stage of that journey and we're looking for an ambitious Account Executive to help accelerate it. This gives you the best of both worlds. You'll join ...

verbal communication skills to bridge the gap between technical teams and non-technical stakeholders. Excellent analytical, problem-solving, data analysis and reporting skills. Customer service orientation: A focus on understanding and meeting the needs of internal and external customers. Process improvement mindset: Ability to identify inefficiencies and propose solutions … recognise a culture of initiative and innovation focused on adding value - give people space and praise for creativity. Effectively capture, utilise and share customer insight and views from a diverse range of stakeholders to ensure better policy and delivery. Spot warning signs of things going wrong and provide ...

Agria Pet Insurance Limited is seeking a commercially minded CRM Lead to own Agria's CRM strategy, customer insight, reporting frameworks and marketing automation. The role focuses on data-led campaigns, segmentation, and performance optimization to drive commercial growth, enhance customer value and outcomes. Hybrid working model … with office presence in Aylesbury; collaboration with vets, breeders and welfare partners to improve customer communications and lifecycle management through advanced #J-18808-Ljbffr ...

role in shaping the future of our product portfolio. This is an exciting opportunity for a commercially focused product leader who can bring together customer insight, technical understanding and strategic thinking to drive growth, innovation and successful product development across global markets. Make an impact Youll take ownership … product strategy, roadmaps and commercial performance, identifying new opportunities through customer, market and competitor insight. Working closely with engineering, sales, marketing, operations and finance, youll turn those opportunities into compelling product strategies, business cases and successful new product launches. Youll also work with global customers and sales teams, influence ...