17 of 17 Remote Customer Insight Jobs in the South East

Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and offers the opportunity to provide innovative customer analytics and actionable insights that support commercial decision-making in areas such as acquisition, CRM, cross-sell strategies, churn, and … customer behaviour. This position enables the successful candidate to make a significant impact on our business strategy and customer experience. If you are passionate about data and customer insights and enjoy working in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights: Interpret and analyse dashboards to identify key trends … opportunities, and risks across the business. Customer behaviour analysis & modelling: Conduct deep dive analyses on customer behaviour, including geo-demographics, time of day, and transactional data. Investigate retention drivers and develop predictive models to inform improvements. Segmentation analysis & reporting: Develop and maintain customer segmentations to tailor offers and experiences, and develop strategies based on insights, such as More ❯

is to drive viral, advocacy-led growth. This involves harnessing the love our members have for our service and growing by systematically creating conditions that encourage and amplify organic customer-driven growth. We have an exceptional exec team in place and a strong data & analytics capability. However, to realise our full potential, we need somebody to lead us through … driving greater strategic clarity, deeper customer and market insight, and more precise measurement of execution metrics. Reporting directly to the CEO, the VP of Insights & Strategy will support the exec team and play a pivotal role in shaping our strategic direction, ensuring that we deliver this core strategy. The three core deliverables of this role: Lead the exec … team in developing a predictive growth and advocacy strategy that identifies, measures and amplifies the key drivers of viral organic growth. Build a scalable customer and market intelligence engine anticipating behavioural shifts, emerging customer trends and market opportunities. Oversee an integrated data, analytics and decision-making infrastructure to enhance performance delivery across all teams. Responsibilities Strategy & Leadership With More ❯

sales team and fellow marketing professionals, you will ensure alignment of digital marketing efforts with broader business goals to elevate brand awareness, drive high-quality lead generation, and deepen customer engagement. ‍ Key Responsibilities: Plan and execute integrated digital marketing campaigns across platforms including Google Ads, social media, email, and organic search Create and manage paid media initiatives such as … AI tools for marketing automation, audience segmentation, and content personalization at scale across email, CRM, and paid media Data-Driven Decision Making: Ability to interpret campaign performance metrics and customer behavior, leveraging AI-generated insights and predictive analytics to refine targeting and improve ROI Technology & Tools: Proficiency with marketing platforms such as Google Analytics (GA4), Pardot, Salesforce, LinkedIn Campaign … skills for cross-functional collaboration with sales, product, compliance, and external partners to deliver cohesive campaigns Strategic Thinking & Research: Strong analytical mindset with the ability to interpret market trends, customer insights, and competitor activity to inform campaign planning and positioning Behaviours That You Need To Be Successful: You are confident in your experience and can independently make decisions You More ❯

Customer Insights & Marketing Data Consultant 📍 Hybrid: Oxford | Contract | Immediate Start We’re looking for a sharp, strategic Customer Insights & Marketing Data Consultant to lead a high-impact project focused on transforming supporter engagement through smarter data use and marketing automation. You’ll join at a pivotal moment as our client implements a new Microsoft Dynamics 365 CRM - laying … the foundations for meaningful, data-informed supporter journeys across fundraising, volunteering, and partnerships. This role will shape how we reconnect with our community, turning data into action and insight into lasting impact. What you’ll be doing: Designing and delivering automated, insight-led supporter journeys in Dynamics 365 Marketing. Creating smart audience segments and profiling frameworks based on … internal teams and ensure project sustainability. Advising on CRM structure, consent management and data capture improvements. What we’re looking for: Strong hands-on experience with Microsoft Dynamics 365 Customer Insights and Marketing. A deep understanding of email deliverability, sender reputation and GDPR-compliant repermissioning. A confident data translator – someone who can bridge insight and action, and support More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories … influence real-world outcomes. You’ll dive into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/ More ❯

Our Team? Our European Direct-to-Consumer (DTC) team operates in a fast-paced and dynamic environment to shape the user experience on our e-commerce platform. We translate customer insights into actionable improvements that make online shopping easier, faster, and more reliable. We also run multiple tests and pilots on our sites to optimize performance and increase revenue. … Role Overview We are seeking a driven, resilient, and detail-oriented Marketing Operations Project Executive to support customer-focused marketing initiatives across European markets. In this role, you will work with cross-functional teams to plan, execute, and monitor operational initiatives, ensuring timely delivery, alignment with goals, and stakeholder satisfaction. The ideal candidate will have strong communication skills, excellent … organizational capabilities, and a passion for user-generated content (UGC) and customer engagement. Key Responsibilities Manage end-to-end operational projects within the customer engagement and feedback space across multiple European markets Develop project plans, schedules, budgets, and resource allocation strategies Coordinate cross-functional teams including local market teams, operational delivery functions, product managers, and senior leadership Monitor More ❯

role supports the Head of Ecommerce and plays a key part in maintaining and optimising website performance. Based in Haywards Heath, the Ecommerce Assistant collaborates across the product, marketing, customer service, and development teams to deliver a high-quality user experience. Website Maintenance & Optimisation Regularly review and optimise website content, ensuring all information is accurate, timely, and aligned with … usability and conversion rates. Content & Merchandising Manage content uploads for landing pages, banners, promotional campaigns, and blog content across the site. Visually merchandise product categories based on performance data, customer insights, and seasonal trends. Own the search and merch platform including rule creation and implementation. Collaborate closely with the product and marketing team to ensure timely and accurate product … team to ensure paid channels are aligned to trading plan with a tailored landing page strategy. Performance Analysis & Reporting Utilise Google Analytics and other analytics tools to regularly review customer behaviour, site performance, and identify opportunities for improvement. Contribute to the preparation of weekly and monthly ecommerce performance reports, providing actionable insights. Customer Experience Work closely with Customer More ❯

role supports the Head of Ecommerce and plays a key part in maintaining and optimising website performance. Based in Haywards Heath, the Ecommerce Assistant collaborates across the product, marketing, customer service, and development teams to deliver a high-quality user experience. Website Maintenance & Optimisation Regularly review and optimise website content, ensuring all information is accurate, timely, and aligned with … usability and conversion rates. Content & Merchandising Manage content uploads for landing pages, banners, promotional campaigns, and blog content across the site. Visually merchandise product categories based on performance data, customer insights, and seasonal trends. Own the search and merch platform including rule creation and implementation. Collaborate closely with the product and marketing team to ensure timely and accurate product … team to ensure paid channels are aligned to trading plan with a tailored landing page strategy. Performance Analysis & Reporting Utilise Google Analytics and other analytics tools to regularly review customer behaviour, site performance, and identify opportunities for improvement. Contribute to the preparation of weekly and monthly ecommerce performance reports, providing actionable insights. Customer Experience Work closely with Customer More ❯

A DYNAMIC TEAM THAT'S DRIVEN TO CREATE THE IMPOSSIBLE AND MAKE THINGS HAPPEN! We are looking for a dynamic Product and Proposition Lead to lead the development of customer-focused propositions and oversee the entire product lifecycle. You will collaborate across teams to ensure seamless integration, drive growth, and achieve sales objectives while keeping customer needs and … integrate valuable ideas and feedback into the product roadmap. Monitor industry trends, competitor activity, and regulatory changes, positioning the business to proactively adapt and stay ahead. Analyse product and customer metrics to identify opportunities for improvement and optimise outcomes for both customers and the business. Work closely with team members to design and implement changes that enhance the overall … product experience. Leverage customer insights and feedback to inform product strategy, reviews, and individual product updates. Advocate for the customer in discussions impacting product delivery, ensuring component changes align with and enhance the broader product experience. Contribute to product delivery and customer experience initiatives, including regulatory documentation, customer communications, product marketing, and operational processes. Partner with More ❯

Building Trust through transparency, fairness, and respectful communication. Demonstrating Accountability by taking initiative, sharing lessons learned, and upholding high standards. Striving for Service Excellence by proactively adding value, sharing customer insights, and seeking innovative ways to enhance the customer experience. Embracing Authenticity by valuing diverse perspectives, communicating openly-even in challenging situations-and fostering a culture of constructive More ❯

Inside IR35 Contract: 6 Months Location: London 3 days, 2 days WFH Join a leading global financial technology platform that builds innovative financial tools. Known for its commitment to customer-driven solutions, the company delivers digital products that simplify complex financial tasks and drive meaningful impact. Role Overview: As a Product Manager , you will play a critical role in … driving product strategy from concept through execution. You’ll be responsible for identifying customer and market needs, defining product requirements, and working cross-functionally to bring high-impact solutions to market. This role blends strategic thinking, market insight, and hands-on product leadership to help create best-in-class digital experiences. Responsibilities Strategic leadership: Lead the development and … execution of the proposition, ensuring alignment with both customer needs and business strategy. Zero-to-one product innovation: Take ownership of launching innovative product solutions that solve complex compliance needs and capture new market opportunities. Customer-led design: Actively engage with customers through interviews, usability testing, and pilot programs to define and refine the product vision. Cross-functional More ❯

Lead GTM Strategy: Develop and implement go-to-market plans for new products and features, aligned with business goals. Cross-Functional Collaboration: Work closely with Product Managers to integrate customer insights and product strategy into GTM plans. Market Positioning: Conduct research to shape product positioning, value propositions, and messaging for target segments. Product Launches: Coordinate and oversee product launches … and analyse campaign and launch results to optimise future strategies. Technical Storytelling: Translate complex features into clear, compelling messages for commercial and non-technical audiences. Key Responsibilities Build deep customer, market, and competitor understanding to inform strategy. Manage the product marketing calendar in line with overall marketing plans. Create and deliver client communications and campaigns across platforms (in-app … messaging relevant. Your Experience & Skills 3–5 years in product marketing, preferably SaaS; experience with political monitoring, intelligence, or AI-first products is a plus. Strong grasp of GTM, customer acquisition, and growth marketing. Ability to communicate technical concepts to non-technical audiences. Proven project management across multiple initiatives and stakeholders. Cross-functional experience with Product, Marketing, and Sales More ❯

Location: Flexible in Kent -Hybrid Salary/package: £50,000 per annum Contract type: Permanent Hours: Full time Lead the charge in transforming customer experience across two essential community service divisions, where operational excellence meets meaningful impact. As Head of Customer Experience, you'll embed a customer-first culture, drive innovation, and elevate service standards from the … HR, IT, energy, education, legal, and procurement, CSG delivers impactful services to both public and private sectors. Why this role matters This role exists to unify and elevate the customer experience across Landscape Services and CSG Managing Waste, ensuring excellentservice at every touchpoint. It plays a critical part in maintaining a customer-first mindset, driving operational improvements, and … supporting digital transformation. As a senior leader, the Head of Customer Experience directly influences customer retention, satisfaction, and the division's long-term growth. What you'll be doing Develop and lead a unified customer experience strategy across both Landscape Services and CSG Managing Waste. Champion the voice of the customer in all service delivery, operational More ❯

technical leader who’s passionate about building high-performing teams and scalable data platforms? At Reward, data is at the core of everything we do — from powering real-time customer insights to supporting our global loyalty platform. We’re looking for an experienced and inspiring Data Engineering Manager to lead our talented team as we grow. What you’ll More ❯

for internal (operational performance, strategic decisions), external (including client interactions/campaigns, regulatory, financial, and impact), and stakeholder reporting. Build the data capability and architecture to support high-quality insight, strategic decision-making, client engagement, business performance, and risk management. Drive up maturity in data quality, culture, and accountability. Align systems and data flows to enable efficient operations, scalable … implementing or transitioning to Data Mesh or federated data ownership models. Experience in managing, mentoring, or building a cross-functional data team. Experience in using data to drive deeper customer insight, segmentation, and service personalisation to support commercial and social outcomes. Strong attention to detail and ability to ensure both strategy and execution are carried through to a More ❯

Customer Success Manager - Front of House Hospitality This role will be based 3 days a week in one of our Access Offices. We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. is central to our success … re an organization that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you: As a Customer Success Manager, you will be accountable for the success of a portfolio of our most valued customers. You will get a buzz from helping people, you'll be customer … passionate about how software can help make our customers' lives and businesses better. You will be confident building and maintaining effective relationships at all levels internally and within your customer base. You will be solution-focused, capable of conducting periodic reviews, providing regular progress reports, and demonstrating the value of Access solutions. You will be commercially savvy and strategically More ❯

technology and data solutions, ensuring customers fully grasp Pure’s total value proposition Build and invest in relationships with customers to establish Pure’s value, continually driving the highest customer satisfaction ratings in the industry Lead pursuit teams and develop account plans to make sure all internal resources are engaged to execute and win new Pure Customers Drive and … depending on business need. Authenticity and a genuine desire to engage customers and understand their business challenges Thought leadership, creativity and a Challenger Mindset; the ability to apply your customer insights and expertise in technology solutions to position Pure’s portfolio to solve persistent problems Avid hunter with proven prospecting skills, consistently opening doors to new customers and navigating … sales process with multiple stakeholders, while fostering teamwork and shared ownership internally and with Partners Consistent track record of exceeding quota and driving referenceable business. Passionate about post-sales customer success 5 + years of outside sales with a focus on new logo acquisition or business development within UK Public Sector Healthcare; consistently delivering $5-$10M per year in More ❯