1 to 25 of 30 Remote/Hybrid Customer Insight Jobs in the South East

Customer Experience Lead - Permanent Location: Theale, Berkshire (Hybrid – 3 days office/2 days home) Are you passionate about designing exceptional B2B customer experiences that drive commercial success? We're looking for an experienced Customer Experience Lead to shape and deliver the end-to-end customer … business across every touchpoint, from initial awareness through to long-term partnership. Working across Sales, Product, Marketing, Delivery and Operations , you'll ensure customer insight is embedded into strategic decision-making, helping to improve customer satisfaction, strengthen relationships and support business growth. What you'll be doing ...

Half is partnering with a fast-growing, investor-backed B2B organisation that's undergoing an exciting period of expansion. They're looking for a Customer Success Manager to build and shape Customer Success function, working closely with the CMO to drive customer retention, loyalty and long-term … growth. Location: Surrey Hybrid : 3 days in office Customer Success Manager The opportunity: This is an exciting opportunity to join a rapidly growing, investor-backed business at a pivotal stage of its growth. Reporting directly to the Chief Marketing Officer, you'll play a key role in establishing ...

Product Owner (Customer Data & Engagement) Location: Reading (Hybrid) Duration: Initial 6 Months Contract Type: Inside IR35 Day Rate Shape the future of customer engagement at Primark. We're looking for a Product Owner to lead a portfolio of customer-facing data products , driving capabilities that enable better … customer understanding, personalisation, engagement, and decision-making across Primark's digital ecosystem. This role sits within our Customer (Digital) domain , with a strong focus on customer data platforms, data lakes, data warehousing, and customer engagement capabilities . You'll own the product roadmap and backlog, translating ...

decisions about the world around them. Join our dynamic Markets team The Markets team sits at the centre of how Ordnance Survey grows, connecting customer insight, market demand and product capability to ensure we focus on the right opportunities and deliver meaningful outcomes. As OS continues its transition … towards a more commercial and customer-led organisation, Markets plays a critical role in helping the business identify where to invest, which opportunities to prioritise and how we maximise the value of our products and services. We're strengthening how we assess, validate and scale growth opportunities across ...

This role is focused on leading products within the data domain, driving the vision, strategy and delivery of data-driven capabilities that enable better customer experiences, operational efficiency and business decision-making. Working within a mature Agile environment, you'll collaborate with engineering, architecture, data and business teams … Analytics and Business stakeholders to deliver high-value products. Translate business requirements into epics, features and user stories. Drive data-led decision making through customer insight, analytics and product performance metrics. Balance customer, commercial and technical priorities to maximise product value. Identify and manage delivery risks, dependencies ...

Head of Customer Support - B2B SaaS Permanent Location: London/South East - Hybrid and remote working Salary: £80,000 - £90,000 (+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management … Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides digital technology solutions to enterprise and public-sector customers. This is a high-profile leadership role with responsibility for developing a scalable, commercially aware customer support function across ...

uniqueness and contribution to shaping the future success of their business. About the job: Support the achievement of key performance indicators (KPIs) such as customer consent, addressability and data capture, loyalty and VOC NPS for the National Sales Company (NSC) in the UK and Ireland through comprehensive analysis, insightful … reporting, and strategic project support. Collaborate with the local Customer Data Delegates (CDDs) to ensure the seamless maintenance and improvement of compliance documentation, fostering a culture of regulatory excellence. Deliver impactful ad-hoc reports, including targeted marketing audience selection lists, detailed segmentation analyses, customer insight ...

Applications Engineers Manage delivery of our Early Access Demonstration programme Work directly with customers to understand use cases, technical challenges and performance requirements Guide customer demonstrations, feasibility studies and technical evaluations Act as the escalation point for complex applications and system issues Support pre-sales activities, technical workshops … customer engagements Collaborate with Engineering and Product teams to translate customer feedback into product improvements Define and improve application workflows, technical documentation and best practice Help create scalable approaches for system deployment, optimization and customer success Influence future product direction through customer insight and application ...

Manager London - hybrid, 2x per week in office) Up to £75,000 + benefits This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation. You'll take ownership of a high-profile … loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance. The Company They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland. With substantial investment in digital capabilities ...

exciting opportunity to join at a pivotal stage in the company's analytics journey, playing a crucial role in transforming how marketing insight influences commercial decisions. Please note, this is not a reporting-focused role. Instead, you will combine hands-on analysis with leadership, driving the business beyond dashboards … data analysis 40% leadership and team development Key Responsibilities Lead and develop a high-performing Marketing Analytics team, fostering a culture of commercial insight and collaboration. Deliver commercially focused analysis covering customer behaviour, marketing performance, promotions and revenue growth. Identify and recommend opportunities to improve customer engagement ...

+ Benefits Hybrid | Hampshire/South Central England (1-2 days per week) Drive Commercial Growth Through Insight We're partnering with a large, well-established UK business that is investing heavily in data, digital transformation and marketing capability. Following significant investment in its data platform, the business … opportunity to join at a pivotal point in the company's analytics journey, where you'll play a key role in transforming how marketing insight influences commercial decisions. This is not a reporting-focused position. Instead, you'll combine hands-on analysis with leadership, helping move the business beyond ...

ecommerce products within Centrica Home, our B2C retail division. Your focus will be on driving commercial performance while improving the end-to-end customer journey, working closely with digital, commercial and marketing teams to increase conversion and customer satisfaction. About the role You'll own the ecommerce performance … your product area, using data and customer insight to continuously improve digital journeys and content. You'll set clear goals and roadmaps, test and learn at pace, and balance customer needs with commercial outcomes. Key responsibilities include: Owning ecommerce performance, with a focus on acquisition, retention ...

Hertfordshire HQ, but will also have responsibility for teams based in Lowestoft, Suffolk and Maiden Newton, Dorset. The role known internally as the National Customer Operations Manager, is a permanent, hybrid working role (3 days a week in the office) with the requirement to travel to our other … sites from time to time. You'll be responsible for ensuring customer orders and quotations are processed accurately, efficiently and consistently, delivering an outstanding experience for our customers while supporting the commercial success of the business. This is more than a customer service role. We're looking ...

intersection of Product, Commercial, Analytics, Marketing and Operations to identify opportunities, launch new products and initiatives and shape go-to-market strategy that drives customer growth, revenue and long-term marketplace success. About Gumtree Gumtree is one of the UKs most popular online classifieds platforms, connecting millions of people … exciting transformation to revolutionise this much-loved platform into a cutting-edge, modern marketplace. We're investing heavily in our product, platform and customer experience as we build the next generation of Gumtree. This is a rare opportunity to help transform a well-known consumer marketplace at scale. ...

Reed.ai is looking for a Reed.ai Customer Growth Manager to join their team in Holborn, London. About Us Reed.ai is an early-stage AI company on a mission to transform how people find work and how businesses find talent. We're at an exciting stage of growth, building … environments and want to play a key role in shaping the future of recruitment. Overview We're looking for a high-energy, commercially minded Customer Growth Manager to help scale Reed.ai's customer base and maximise platform engagement. Your mission will be to drive adoption, activation, retention ...

earlier stages of your career with a passion for creating exceptional digital experiences? Do you enjoy bringing together Graphic Design, UI Design, UX Strategy, Customer Experience and Website Design to deliver innovative, user-centred solutions? We're looking for a talented Digital Designer with a strong understanding of User … Experience (UX) and Customer Experience (CX) to join our client's growing Digital Team. This is a fantastic opportunity to play a key role in shaping and enhancing the digital journey across the organisation's products, services and websites. Working collaboratively with stakeholders across the business, you'll design ...

Aurora’s software, data, and research through a more seamless, use‐case‐driven experience that cuts across existing product silos. Drive product discovery through customer insight and data – Build a deep understanding of users, workflows, and unmet needs through a combination of usage analytics, customer research … SaaS products. Strong product judgment, with the ability to make clear prioritisation decisions and balance user needs, strategic goals, and delivery constraints. Excellent customer discovery and research skills, with the ability to combine qualitative insight and quantitative data to identify product opportunities. Strong UX and product instinct, with ...

join a growing technology business delivering digital products used by organisations across the UK. This role will focus on payment capabilities, API integrations and customer payment journeys, helping shape the future direction of an established product portfolio. The Role Working as part of a collaborative product function … product area from discovery through to delivery, working closely with engineering and stakeholders to deliver valuable customer outcomes. Responsibilities include: Defining product vision and road map Leading customer and market discovery Prioritising and managing the product backlog Working closely with software engineering teams Delivering API-driven product enhancements ...

innovation and continuous improvement. The Role • Own product direction, roadmap and priorities. • Lead product and transformation initiatives from concept through to delivery. • Use data, customer insight and commercial priorities to drive decision-making. • Work closely with engineering and business stakeholders to deliver successful outcomes. • Lead, coach and develop ...

join a growing Analytics & Data Science team, supporting a high-impact Retail Media function . This role is focused on leveraging first-party customer data to drive audience strategy, campaign performance, and measurable commercial outcomes. You'll partner closely with Retail Media, CRM, and Loyalty teams to design … evaluate customer-led activation, ensuring campaigns are effective, scalable, and deliver clear value to both the business and external partners. Key Responsibilities: Build, refine and activate customer audiences and segments for Retail Media campaigns Deliver detailed analysis on campaign performance , including ROI, incrementality and uplift Produce post-campaign ...

+ performance related bonus Are you an ecommerce specialist with strong SEO skills, commercial instincts and a passion for building brilliant online customer journeys? Zachary Daniels is partnering with an established international sports and performance brand to recruit a Senior Ecommerce Executive . With a newly appointed Ecommerce Director … leading products online. The Role: You will play a key role in the day to day trading and optimisation of the website, using data, customer insight and SEO best practice to increase organic visibility, traffic, conversion and revenue. Your responsibilities will include: Managing daily website trading, merchandising ...

lifecycle of one or more hardware product lines, including strategy, roadmap, delivery, optimisation, and obsolescence planning. Define clear product vision and requirements, translating customer needs and business goals into hardware, firmware, and software outcomes. Take accountability for commercial performance, including pricing, margins, cost control, and overall lifecycle profitability. Lead … Ensure products meet quality, safety, security, and regulatory standards, managing risk and change in a controlled way. Work closely with engineering teams to balance customer needs, technical constraints, scalability, and time-to-market. Use customer insight, market analysis, and competitor intelligence to shape product positioning and future ...

what matters most. As part of our ambitious growth plans, we continue to invest heavily in our digital capabilities, enhancing our platforms, elevating the customer experience, and expanding our eCommerce team. This is an exciting opportunity to join us as we build a best-in-class digital function that … astute and data-driven Trading Manager to take ownership of the trading performance of the H. Samuel website, leading the optimisation of sales, conversion, customer engagement and commercial outcomes across one of the UK's most recognised jewellery brands. What the role involves As Trading Manager, you will ...

best meet their needs. You will shape how Awin delivers seamless payment experiences across countries, currencies and regulatory environments, balancing compliance, operational efficiency and customer experience. You will identify opportunities to simplify payment journeys, improve transparency and trust, and help publishers get paid with confidence, wherever they … Define, prioritize and deliver product initiatives that improve the publisher payments experience, end-to-end Identify payment-related pain points and opportunities through data, customer feedback and market insights, translating them into clear product outcomes Drive the evolution of Awin’s global payments capabilities, supporting different countries, currencies, payment ...

throughout their journey with us. You'll lead an experienced CRM team, own the CRM roadmap and work closely with Product, Data, Engineering and Customer Success to deliver high-impact campaigns that drive engagement, activation and retention. You'll also play a key role in delivering our FY27 priorities … Oversee the planning, execution and optimisation of CRM activity, maintaining high standards of campaign delivery, governance and reporting. Partner with Product, Engineering, Data and Customer Success teams to enhance the customer experience and deliver cross-functional initiatives. Drive improvements in candidate engagement, activation and retention through personalised, data ...