20 of 20 Remote/Hybrid Customer Retention Jobs in the South East

Half is partnering with a fast-growing, investor-backed B2B organisation that's undergoing an exciting period of expansion. They're looking for a Customer Success Manager to build and shape Customer Success function, working closely with the CMO to drive customer retention, loyalty … long-term growth. Location: Surrey Hybrid : 3 days in office Customer Success Manager The opportunity: This is an exciting opportunity to join a rapidly growing, investor-backed business at a pivotal stage of its growth. Reporting directly to the Chief Marketing Officer, you'll play a key role ...

This Digital Customer Success Manager role combines Customer Success, digital marketing and analytics, giving you ownership of customer engagement programmes that drive adoption, retention and growth across a portfolio of SaaS customers. You'll use data, content and automation to deliver customer value … scale while working closely with Product, Marketing and Customer Success teams in a fast-growing software business. Client Details Our client is a global software business that provides technology solutions to retailers, helping them improve store operations, internal communications, task management, and frontline execution. Their platform is used ...

Senior Consultant – Lifecycle & Customer Growth London/Hybrid5£55,000–£85,000 + bonus Are you an experienced CRM, lifecycle or customer growth consultant who enjoys solving complex marketing challenges? We’re working with one of the UK’s fastest-growing independent digital consultancies, helping ambitious brands improve … customer acquisition, retention and lifetime value through smarter marketing, data and technology. This is a senior client-facing role combining customer strategy, CRM, MarTech and project delivery. You’ll advise recognised brands, build relationships with senior stakeholders and lead projects that turn customer growth strategies ...

Morgan McKinley is looking for an experienced Customer Services - Customer Retention Manager with proven Customer Service and Account Management experience to work for a well established company based just outside of Horsham, West Sussex. This is a varied Customer Account Management role which will … service clients, customer relationship management, support operations and monitor product and customer feedback. Salary: up to 55K dependent on experience Location: Hybrid working - outskirts of Horsham Customer Account Manager duties: Provide regular updates on overall customer satisfaction Work closely with other teams to ensure customer ...

Manager London - hybrid, 2x per week in office) Up to £75,000 + benefits This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation. You'll take ownership of a high-profile … loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance. The Company They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland. With substantial investment ...

+ Bonus | Hybrid (London & South East) | FinTech Are you passionate about building long-term customer relationships rather than simply managing accounts? We're working with a fast-growing fintech business that's transforming the way recruitment companies access funding. Through a technology-led funding platform, they help recruitment agencies … improve cash flow, scale their businesses and operate with confidence. As they continue to grow, they're looking to appoint a Senior Customer Success Manager to take ownership of a portfolio of high-value clients, ensuring they maximise value from the partnership while driving long-term retention ...

Client Services Executive , you will become a trusted partner to some of the UK's best-known retailers, managing and developing key customer relationships while ensuring clients maximise the value of our software and consultancy services. Working closely with Product, Delivery and Support teams, you will take ownership … portfolio of customer accounts, acting as their primary point of contact and advocate within Retail247. You'll play a key role in driving customer satisfaction, retention, growth and long-term success. This is an excellent opportunity for an experienced customer-facing professional with a background ...

Reed.ai is looking for a Reed.ai Customer Growth Manager to join their team in Holborn, London. About Us Reed.ai is an early-stage AI company on a mission to transform how people find work and how businesses find talent. We're at an exciting stage of growth, building … environments and want to play a key role in shaping the future of recruitment. Overview We're looking for a high-energy, commercially minded Customer Growth Manager to help scale Reed.ai's customer base and maximise platform engagement. Your mission will be to drive adoption, activation, retention ...

Customer Growth Director London Customer Success Reports to Chief Customer Officer Hybrid Working The Problem We're Solving A fast-growing data & CRM platform business helps companies unlock the value in their first-party data. Our Customer Growth System (CGS) turns messy data into actionable intelligence … alongside delivery, with a clean line between adoption and implementation Why This Role Matters This role directly moves net revenue retention, client retention, and adoption, and our ability to scale beyond our first vertical. You'll work closely with the Senior Leadership Team, including Technology ...

throughout their journey with us. You'll lead an experienced CRM team, own the CRM roadmap and work closely with Product, Data, Engineering and Customer Success to deliver high-impact campaigns that drive engagement, activation and retention. You'll also play a key role in delivering our FY27 priorities … Oversee the planning, execution and optimisation of CRM activity, maintaining high standards of campaign delivery, governance and reporting. Partner with Product, Engineering, Data and Customer Success teams to enhance the customer experience and deliver cross-functional initiatives. Drive improvements in candidate engagement, activation and retention through ...

+ performance related bonus Are you an ecommerce specialist with strong SEO skills, commercial instincts and a passion for building brilliant online customer journeys? Zachary Daniels is partnering with an established international sports and performance brand to recruit a Senior Ecommerce Executive . With a newly appointed Ecommerce Director … leading products online. The Role: You will play a key role in the day to day trading and optimisation of the website, using data, customer insight and SEO best practice to increase organic visibility, traffic, conversion and revenue. Your responsibilities will include: Managing daily website trading, merchandising and content ...

high-growth technology company that has ambitious plans to significantly increase recurring revenue over the next few years. With a strong product, impressive customer retention and exciting AI capabilities launching soon, you'll be joining at the perfect time. You'll report into an experienced Chief Revenue … business development. What You'll Be Doing Managing the complete sales process from qualification through to close Selling SaaS subscriptions Engaging multiple stakeholders across customer organisations Working alongside pre-sales consultants on more technical opportunities Building and maintaining a healthy sales pipeline Developing existing customer relationships through upselling ...

high-growth technology company that has ambitious plans to significantly increase recurring revenue over the next few years. With a strong product, impressive customer retention and exciting AI capabilities launching soon, you'll be joining at the perfect time. You'll report into an experienced Chief Revenue … business development. What You'll Be Doing Managing the complete sales process from qualification through to close Selling SaaS subscriptions Engaging multiple stakeholders across customer organisations Working alongside pre-sales consultants on more technical opportunities Building and maintaining a healthy sales pipeline Developing existing customer relationships through upselling ...

days per week in the office Salary: Circa £45,000 Contract: Six-month fixed-term contract The CRM strategy is already in place. The customer journeys have been mapped and the communications plan is ready. Your role is to turn that plan into a working, measurable CRM programme. … Implementation & Journey Manager, youll oversee the build, testing and rollout of automated customer journeys within Zoho. Youll coordinate across teams in order to get CRM campaign assets created, keep delivery on track and make sure each journey works effectively across multiple brands, locations and customer touchpoints. This ...

benefits The Opportunity A growing B2B SaaS business is looking for a commercially focused Growth Marketing Manager to help drive new business growth and customer engagement. Working closely with Sales, Product and Customer Success, you'll lead targeted marketing campaigns, support go-to-market initiatives and deliver programmes … that generate pipeline, improve customer adoption and encourage long-term growth. This is a hands-on role with plenty of autonomy, ideal for someone who enjoys working in a fast-paced, collaborative environment. Key Responsibilities Deliver targeted Account-Based Marketing (ABM) and demand generation campaigns. Partner with Sales ...

Analytics Manager - Customer & CRM Insights London (2 days onsite per month) | Primarily Remote £550-£600 per day (Umbrella) We're supporting a well-known retail business as they look to appoint an Analytics Manager to lead a high-performing customer analytics team and help drive data-led decision … organisation. This role offers the opportunity to manage a team of analysts while partnering with marketing, CRM, eCommerce and commercial stakeholders to turn customer data into meaningful business outcomes. What You'll Be Doing Lead and mentor a team of 4 analysts, supporting their development and delivery. Drive ...

improve digital products and services used by customers and learners worldwide. Working with product, research, marketing and operational teams, you will measure performance, analyse customer behaviour and turn complex information into practical recommendations that improve user experience, efficiency and commercial outcomes. This role is suited to a data … technical and non-technical stakeholders. The Role You will support the measurement, analysis and reporting of product and service performance, developing metrics across the customer and learner journey. This includes acquisition, engagement, retention, satisfaction, operational performance and revenue. You will also develop reporting tools that allow teams ...

Customer Success Manager, Software, SaaS, COR7600A A Customer Success Manager opportunity has opened up with a growing SaaS business that puts its clients at the heart of everything it does. Could this be the role where you take real ownership of the customer journey and make … SaaS, software, or digital agency environment, ideally at SME or scale-up level rather than large enterprise A strong track record of improving client retention and satisfaction, with confidence in data, performance metrics, and reporting to senior stakeholders Hands-on experience with CRM tools (Salesforce and Monday.com experience ...

client transparent service and incident communications Ensure consistent, high-quality client communication for incidents, planned maintenance, and service performance, building trust and supporting client retention and growth. Service tooling and reporting Define and own the ITSM tooling strategy, ensuring platforms support scalable, consistent service delivery across products … satisfaction (ESAT). Time & Budget: On time delivery of transformation, achieving people and project OPEX targets, and supporting wider ICT revenue, margin, and retention targets etc. Assurance: Improved client assurance outcomes, audit readiness, regulatory compliance posture, and transparency of service performance. Efficiency: Exceed client incident SLAs, reduced resolution ...

business has developed an AI platform that helps client-facing organisations build stronger relationships with their customers, identify commercial opportunities earlier and improve client retention through intelligent insights.Joining now means becoming one of the first commercial hires, working directly alongside experienced founders and senior commercial leaders who have … first growth engine from scratch. About You You'll probably have 6 months - 2 years' experience in sales, marketing, growth, commercial operations or another customer-facing role. More importantly, you'll be someone who: Loves solving problems. Enjoys using AI to improve the way work gets done. Thinks ...