18 of 18 Remote/Hybrid Customer Retention Jobs in the South East

Customer Success Team Leader Location: London (Hybrid) Salary: Negotiable DOE Contract : Permanent, Full-Time Our client is seeking an experienced Customer Success Team Lead to manage and develop a high-performing customer success team within a fast-growing SaaS environment. This is an excellent opportunity … people-focused leader with strong client relationship and team management experience to drive customer retention, engagement, and long-term success. The Role: Lead, mentor, and develop a team of Customer Success professionals Drive customer retention, satisfaction, and account growth initiatives Support the team ...

Senior Enterprise Customer Success Manager £78,000 - £83,000 | UK Remote | Permanent We're partnering with a high-growth international SaaS organisation seeking an experienced Enterprise Customer Success Manager to join its expanding global team.This is an opportunity to take ownership of a portfolio of some … largest and most strategic enterprise customers, working closely with senior stakeholders across globally recognised organisations. You'll play a pivotal role in driving customer value, retention, adoption and growth, while partnering with internal commercial teams to maximise long-term account success. Responsibilities Manage a portfolio of approximately ...

client success. The successful candidate will act as a trusted advisor to customers, building strong relationships, identifying growth opportunities, and ensuring high levels of customer satisfaction, retention, and commercial value. Key Responsibilities Manage and develop long-term strategic relationships with key customer accounts. … primary commercial contact for a portfolio of high-value clients. Build and maintain account development plans aligned to customer objectives and business priorities. Lead regular customer reviews, strategic meetings, and stakeholder engagement activities. Coordinate internal teams to ensure actions, deliverables, and customer commitments are effectively managed. Identify ...

Full-Time Permanent Location: Egham - Hybrid working Salary: up to £40,000 per annum + OTE Role Overview: Working closely with the Sales, Product, Customer Operations, Onboarding, and Project Delivery teams will be essential in ensuring a seamless customer experience across strategically important accounts. The primary objective … support customer growth, strengthen existing relationships, maximise adoption of digital delivery solutions, and improve overall retention and commercial performance. Account Manager - Key Responsibilities Become a subject-matter expert across our clients delivery management and eCommerce software solutions Manage and develop relationships with key 3PL providers and strategic ...

role at the heart of a fast scaling digital business where data directly shapes commercial decisions. You will play a key part in understanding customer behaviour, improving retention, and influencing product and growth strategy through insight. The role offers strong visibility, autonomy, and the chance to genuinely … with analytics embedded across product, growth, and commercial teams. As the business continues to scale, they are investing in senior analytical capability to deepen customer understanding and unlock new opportunities. Collaboration, pragmatism, and outcome focused thinking are central to their culture. The Role You will sit within the analytics ...

technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management … spending accounts, with a view to retain with inflation. Grow the base – Driving new product uptake through whitespace analysis working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate the commercial offering Identify ...

people decision-making. The business has invested heavily in modernising its technology platform and is now entering an exciting phase focused on product simplification, customer experience, AI-enabled capabilities, and commercial growth. The underlying science and intellectual property are already world-class. The challenge now is making that value … easier to access, easier to adopt, and easier to scale. We're looking for a commercially-minded Senior Product Manager who can bridge strategy, customer needs, technology, and business outcomes. Someone who can create clarity from complexity, drive focus across multiple stakeholders, and ensure product investment delivers measurable value. ...

Salary £36K - £38K plus commission - hybrid working Are you the type of Account Manager who spots opportunities others miss and enjoys turning existing customer relationships into long-term commercial success? Our client, a private equity-backed technology business employing over 100 people and serving thousands of customers across … team, they are now looking to add ambitious talent to an already successful account management function. Working with an established portfolio of approximately 150 customer accounts, your focus will be on retaining revenue, identifying white-space opportunities and driving account growth through consultative customer engagement. You'll analyse ...

client is a high-growth direct-to-consumer ecommerce business that has built a portfolio of successful consumer brands and a loyal customer base across multiple international markets. The Opportunity Join a growing Analytics team during a period of significant investment and transformation Work across digital performance, customer … and ecommerce analytics Help shape how data is used to drive growth across multiple consumer brands Influence decisions across ecommerce, product, marketing and customer experience Support major digital transformation and platform migration initiatives Responsibilities Analyse website performance, customer behaviour and ecommerce journeys Build and maintain dashboards, reporting ...

+ Benefits A rapidly scaling consumer technology business operating in the digital entertainment space is hiring a Senior Analyst to help drive customer, product, and commercial decision-making through data. This is a highly commercial analytics role working closely with Product, CRM, Growth, Trading and Commercial teams to deliver … actionable insight across customer behaviour, retention, engagement, experimentation, and performance. The company is experiencing significant growth following recent investment and offers strong progression opportunities alongside high visibility across the organisation. What you'll be doing: Partnering with cross-functional stakeholders to solve commercial problems through data Analysing ...

Company They are a fast-growing, data-led organisation that places analytics at the core of decision-making. With a strong focus on customer behaviour, product performance, and commercial growth, they are investing heavily in their data capability. The business fosters a collaborative, high-performing culture where analysts … areas to turn open-ended questions into meaningful insight and commercial recommendations. This role requires strong technical capability alongside a highly consultative approach. Analyse customer behaviour, retention, churn, and lifecycle performance Translate ambiguous business questions into structured analytical approaches Partner with Product, Growth, and Commercial teams ...

learner and client engagement. Maintain CRM records and provide accurate forecasting. Collaborate with marketing teams to optimise lead generation campaigns. Support learner and client retention through proactive communication and follow-ups. Champion the brand in all communications and engagements. Mentor colleagues where appropriate and contribute to team objectives. ...

Account Manager (Customer Success Manager) (Portsmouth, UK) Hybrid/Office based. Working Hours - 8.30-5.30pm Monday-Friday Salary – £30,000- £40,000 By year one you can expect to be earning an OTE of £50,000+ reaching £60,000 by year two. Lead Forensics is a dynamic and innovative … cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. To be considered for this role ...

Senior Analyst (Customer/Growth Analytics) UK (Fully Remote) Up to £90,000 + strong benefits We are working with one of the UK's fastest-growing betting & gaming platforms, on a key hire within their Analytics team. Backed by a recent $30m Series C, they're scaling quickly … Product, CRM, Growth, and Commercial teams to shape decision-making and drive performance. The role: Partner with stakeholders across Product, CRM, Growth & Commercial Analyse customer behaviour, retention, churn, LTV, and lifecycle performance Translate ambiguous problems into structured analysis and insight Support CRM and customer engagement strategy ...

commercial reporting, management information and KPI dashboards Analyse large and complex datasets to identify trends, opportunities and root causes Build predictive models to support customer acquisition, retention and lifetime value initiatives Support revenue, demand and occupancy forecasting Develop commercial models to evaluate business opportunities and promotions Champion ...

Identifying opportunities to increase revenue through additional services, placements, and account expansion Conducting regular client reviews to ensure high levels of satisfaction and retention Taking detailed job briefs and providing consultative recruitment solutions Managing the recruitment process from vacancy qualification through to successful placement Working … closely with recruitment delivery teams to ensure an exceptional client experience Maintaining accurate CRM records and monitoring account performance Contributing to account growth, client retention, and overall business success What We're Looking For Proven experience in account management, recruitment, customer success, client services, or relationship management ...

each organisation and deliver end-to-end technology solutions tailored to their needs. We recognise and develop talent, with a strong focus on retention through clear career opportunities, both lateral and horizontal. Our culture is built on the continuous refinement of skills and knowledge, both collectively and individually. … sales, and operations Key Performance Indicators (KPIs): Revenue growth (new and existing clients) Gross margin and deal profitability Pipeline value and conversion rates Client retention and account growth Proposal accuracy and delivery success rate Sales cycle efficiency About you: Essential Proven experience in a senior sales or commercial ...

Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights ...