1 to 25 of 138 Remote Customer Service Jobs in the South East

and advance their careers in the industry. Main Responsibilities for the successful IT Support Engineer : As an IT Support Engineer, your role will involve a mix of client projects, service desk escalations, and on-site installations. This position requires strong technical expertise and a willingness to travel as needed. Build and maintain strong client relationships by providing exceptional customer service and proactive support. Travel to client sites for support and installation projects, ensuring seamless service delivery. Deliver first and second-line IT support to end-users, troubleshooting hardware, software, and network-related issues. Assist users with IT-related queries, ensuring they can work efficiently with business applications and systems. Diagnose and repair hardware issues while providing … or internal applications. Efficiently respond to Helpdesk Support requests through phone, text, tickets, and chat, ensuring prompt assistance. Troubleshoot and resolve support tickets within agreed SLA timelines, maintaining high service standards. Provide both remote and on-site support as required. Main requirements for the successful IT Support Engineer : Higher Diploma/Certification (Office365, Azure, A+, Network+, Security+) is desirable More ❯

and advance their careers in the industry. Main Responsibilities for the successful IT Support Engineer : As an IT Support Engineer, your role will involve a mix of client projects, service desk escalations, and on-site installations. This position requires strong technical expertise and a willingness to travel as needed. Build and maintain strong client relationships by providing exceptional customer service and proactive support. Travel to client sites for support and installation projects, ensuring seamless service delivery. Deliver first and second-line IT support to end-users, troubleshooting hardware, software, and network-related issues. Assist users with IT-related queries, ensuring they can work efficiently with business applications and systems. Diagnose and repair hardware issues while providing … or internal applications. Efficiently respond to Helpdesk Support requests through phone, text, tickets, and chat, ensuring prompt assistance. Troubleshoot and resolve support tickets within agreed SLA timelines, maintaining high service standards. Provide both remote and on-site support as required. Main requirements for the successful IT Support Engineer : Higher Diploma/Certification (Office365, Azure, A+, Network+, Security+) is desirable More ❯

support employees to achieve their best work no matter their location. About the role The primary purpose is to build, sustain and continually improve an efficient, effective and profitable service desk delivering fast, reliable, friendly, proactive and expert 24x7 customer support. This role is based in the office of one of our most important customers, based in Central … of new user requests are delivered on time and 100% of leaver requests are completed the day the user leaves. Acting as a technical point of escalation for service desk colleagues to help them resolve tickets the same day (preferably the same hour). Log tickets for the customer and ensure you are following the Incident Management process … to resolution. Change Management – Ensure that you always log a change in accordance with our change management process to fix a fault or satisfy a work request. Help the Service Desk and wider teams quickly identify security or a major incidents. Update the customer every 30 minutes. React to monitoring alerts as soon as they are raised and More ❯

day-to-day operations. Key Responsibilities Serve as the first point of contact for end users needing support, both onsite and remotely. Handle incoming requests via phone, email, and service desk tickets, prioritizing and resolving issues within agreed SLAs. Perform routine maintenance checks on key systems, addressing any failures proactively. Accurately document hardware-related tasks and contribute to team … Client OS, networking principles, and Active Directory. Familiarity with Microsoft 365, remote management tools, and ticketing systems. Understanding of ITIL best practices and scripting with PowerShell. Excellent communication and customer service skills. College Diploma/GCSE/A-Level in Computer Science or related field preferred. Flexibility to work outside core hours as required. What We Offer A … supportive and inclusive team culture Opportunities for professional development and training Hybrid working options Competitive salary and benefits package Modern office environment in Horsham town centre and a shuttle service from Horsham train station. More ❯

loves helping customers? Do you thrive in a fast-paced environment? If your answer is yes, then we want to hear from you! A bit about the role: Our Service Delivery Specialist Team is committed to providing exceptional support to customers using our Managed Service, an all-in-one employee remote device management solution. We are seeking an … additional team member who can respond swiftly and accurately to customer enquiries and support requests, ensuring an outstanding experience every time. You will be the go to person for handling customer queries through chat channels including Slack, ensuring responses are lightning fast and spot on. You will assist with quotes, returns, backorders, and order placements, keeping everything running … workload to hit KPIs will be a key part of your daily routine. You will form part of the wider Support Services Team - a department dedicated to supporting overall customer needs. While your core focus will be supporting our Manager Service customers, you will also receive training in other areas, such as Sales Support, Inbound Sales, and Customer More ❯

IT Service Desk Analyst - London - 12 Month Fixed Term Contract - £35,000 per annum **Hybrid Working** - 3 days in the office 2 from home A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based global law firm on a 12 month fixed term contract basis. Key Responsibilities Act as the initial contact … for all incoming IT queries via phone, email, and ticketing system Prioritise and log tickets accurately, including actions and resolutions Troubleshoot incidents and fulfill service requests following defined processes Escalate complex issues when needed, collaborating with 2nd/3rd line teams Communicate effectively with stakeholders across the business Share knowledge within the team and champion tech engagement internally Act … as a tech ambassador, promoting high standards of support What You’ll Need Strong customer service mindset with the ability to explain tech to non-technical users Proficiency in Microsoft Windows 10 and Office 365 Experience with key technologies such as: Active Directory, Azure, Exchange Online Networking (DNS, DHCP), Intune, SCCM DMS (iManage Cloud), PMS (Aderant), CRM (Interaction More ❯

Service Desk Analyst YOUR NEXT JOB! What we’re all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. … is in our DNA , and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors … it. At Wireless Logic , we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Draw Them In (Role Overview): As a Service Desk Analyst at Wireless Logic, you'll be at the heart of our operations, ensuring our customers receive top-notch support and their connectivity solutions run smoothly. This role More ❯

touch and sentiment of a family-run business Discover more about the inTEC GROUP at weareintec.co.uk Support the Sales Team: Assist sales representatives with preparing proposals, contracts, and presentations. Customer Interaction: Address customer inquiries, resolve complaints, and provide product or service information as needed. Order Management: Process sales orders, track shipments, and ensure accurate invoicing and payment … collection. Database Maintenance: Manage and update the customer relationship management (CRM) system, ensuring data accuracy and completeness. Reporting: Prepare sales reports, forecasts, and performance metrics to support decision-making processes. Collaboration: Coordinate with other departments such as marketing, logistics, and finance to ensure smooth execution of sales operations. Day-To-Day Responsibilities Support the Sales Team: Assist sales representatives … with preparing proposals, contracts, and presentations. Customer Interaction: Address customer inquiries, resolve complaints, and provide product or service information as needed. Order Management: Process sales orders, track shipments, and ensure accurate invoicing and payment collection. Database Maintenance: Manage and update the customer relationship management (CRM) system, ensuring data accuracy and completeness. Reporting: Prepare sales reports, forecasts More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

recurrence of the issue. Identify, document, and report issues with software, design, reliability, and maintenance issues to the relevant teams, ensuring that they are aware of and are addressing customer expectations. Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed/wide scale. Work effectively … handling and MS SQL. Experience of Programming or Advanced Scripting (C#, PowerShell, etc.) Experience querying API's (REST, SOAP) and processing the output. Experience working on Production and Test customer systems. Exposure to SOA applications and services. Exposure to commercial cloud providers (Ideally Azure, others considered) Efficient, effective and respectful communication skills both with customers and within internal departments. … Including, Good listener, able to identify and validate assumptions. Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it. Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment. Multi-tasking and time-management to prioritise and switch between varied tasks. More ❯

virus software, office productivity applications and time entry systems. Providing training for new starters on relevant IT systems and services. Familiarity with best practices for recording , updating and resolving service requests and incidents , preferably on ServiceNow. Skills , experience and qualifications required : A Computer Science or similar IT oriented degree or equivalent experience. At least one long term experience in … Directory, Windows 10 operating systems , Microsoft Office suite, Microsoft 365 and Microsoft Cloud Services. Strong remote support experience for supporting EMEA offices without a Support Engineer on-site. Advanced customer services skills. Fluent English with fluency in other languages ( French, German, Spanish, Italian or Finnish) being highly beneficial due to the international nature of the company. The right to More ❯

CLEARANCE TO BE CONSIDERED*** JOB DESCRIPTION: The SAP Procurement & Supply Chain Architect Contractor is a crucial role in the SAP (Neptune) organization, and is accountable for the solution/service design, configuration and support services of the SAP Procurement & Supply Chain modules, systems, solutions, and integration. The SAP P&SC Architect also responsible for the line management of the … Working closely with the Head of SAP, SAP Project Managers, and the Business Process Leads/Owners to ensure delivery of the Neptune (SAP) Programme, Projects/Changes and Service to our customers. KEY RESPONSIBILITES: Proven Architect experience of design, configuration, of SAP P&SC area, including Materials Mgt, Supply Chain Planning, Production Planning, Warehouse Mgt, Inventory, MRP and … resourced based on Projects/Changes within the pipeline, individual performance/development, and incident resolution aligned to agreed SLA's Leads regular team and business meetings to review service, project reviews and change management within the area of SAP P&SC area. Ensures the SAP P&SC team adheres to all IT/SAP governance and processes. Member More ❯

Location: Oxford-based (Remote then possibly to hybrid) Salary: £35-43k per annum (DOE) Industry: Managed Services Provider About Us We are a fast-growing, client-focused Managed Service Provider (MSP) based in Oxford, supporting a wide range of businesses across the UK. We pride ourselves on our technical excellence, exceptional customer service, and strong team … technical guidance. Key Responsibilities Provide advanced technical support across Windows Server, Microsoft 365, Azure, networking, and security. Act as final escalation for 2nd and 3rd line issues from the Service Desk. Lead infrastructure projects including migrations, upgrades, and cloud transformations. Troubleshoot complex issues across servers, storage, firewalls, and virtualized environments. Maintain high availability and disaster recovery solutions (e.g., Veeam … hybrid setups Hyper-V and/or VMware virtualization Advanced networking (Firewalls, VLANs, VPNs, Routing) Proven experience with scripting (PowerShell) and automation. In-depth understanding of ITIL principles and service delivery in an MSP context. Excellent troubleshooting and diagnostic skills across a broad range of technologies. Ability to communicate complex technical concepts to non-technical stakeholders. Desirable Qualifications Microsoft More ❯

FTC Full-time, 35 hours per week Home based with regular travel to our Rustington Centre The Organisation Were Blind Veterans UK, a charity that helps vision-impaired ex-service people from every generation rebuild their lives regardless of how or when they lost their sight. Founded in 1915, by Sir Arthur Pearson, to help the many veterans losing … are looking for a proactive and resourceful Support Analyst to provide first and second line support to our users. Reporting to the IS Operations Manager, you will respond to service desk requests over the phone, via email or face to face, analysing user needs to find the best solution to their problems. You will be responsible for supporting PCs … restore procedures to ensure full data integrity. - Ensure that users understand and appreciate reasons for certain IS policies so they do not feel unnecessarily restricted. - Ensure adequate documentation of Service Desk ticket resolutions and assist with documentation of IS Systems and procedure for reference. About You To be considered as a Support Analyst, you will need: - Extensive knowledge of More ❯

of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Project Delivery (80%) Delivering implementation projects to our customers. Creating excellent documentation. Project handovers to service delivery. Implementing new technologies. Project Scoping \ Planning \ Training (20%) Internal training supporting staff members in their development Scoping and Planning successful projects Mentoring junior team members. Our perfect candidate … a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech More ❯

Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites Skills/Experience/Qualifications Prior experience within second-line technical product or service focused support role Ability to problem solve within a technical environment Strong customer service approach and team player Strong work ethic and ability to work in dynamic More ❯

onsite and support desk experience. · Must be UK Resident, with own car available for business use. Requirements · Outstanding problem-solving and troubleshooting skills. · Excellent written and verbal communication. · Outstanding customer service skills. · Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune. · Deployment and advanced support of Microsoft 365 products, including Entra ID, SharePoint More ❯

onsite and support desk experience. · Must be UK Resident, with own car available for business use. Requirements · Outstanding problem-solving and troubleshooting skills. · Excellent written and verbal communication. · Outstanding customer service skills. · Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune. · Deployment and advanced support of Microsoft 365 products, including Entra ID, SharePoint More ❯

Proficiency in Microsoft Office. Strong computer and technical skills; quick learner of new tools. Excellent communication and interpersonal skills. Willingness to work in a fast-paced, dynamic environment. Strong customer service skills and professionalism under pressure. Organizational skills, attention to detail, and ability to multitask. Analytical skills and ability to meet deadlines. Ability to lift, carry, push, or More ❯

We're looking for an experienced and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you'll lead and support our team of Customer Support Advisors and Specialists, helping them deliver outstanding experiences for our customers. You'll play a vital role in coaching the team, optimizing support processes … and ensuring service excellence across every interaction. If you're passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we'd love to hear from you. What You'll Do: Lead and inspire a team of Customer Support Advisors and Specialists to deliver empathetic, solution-focused support Mentor team … members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organize team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries More ❯

We’re looking for an experienced and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you’ll lead and support our fantastic team of Customer Support Advisors and Specialists, helping them deliver consistently outstanding experiences for our customers. You’ll play a vital role in coaching the team, optimising … support processes, and ensuring service excellence across every interaction. If you’re passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we’d love to hear from you. What You’ll Do: Lead and inspire a team of Customer Support Advisors and Specialists to consistently deliver empathetic, solution-focused … support Mentor team members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organise team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through regular reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

countries. Optical technologies are the foundation of our business. We employ around 4,000 people worldwide. Join our team and help to shape our future with lasting effect. Field Service Specialist Job ID: 4233 Location: Camberley, ENG, GB Qualifications, skills and abilities Role Description: Location: Home Based The Field Engineer will work within the Operations department, reporting to a … are within their warranty and maintenance periods. The Field Engineer will be required to gain a strong technical knowledge of the Jenoptik supplied product range, while maintaining a strong customer focus. The role will be split between working on customer sites and will require some UK wide travel, occasional staying away and working unsociable hours. About You: The … have excellent communication skills; capable of clearly communicating technical matters to stakeholders, be able to work independently and to tight timescales while managing multiple tasks and prioritising effectively. Quality customer Service is our top priority, as such we rely on dedicated team members to continuously help improve the way we work, in serving our clients' needs. Candidates and More ❯

we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … outages. Work closely with the wider IT team to migrate services from on-prem to cloud. Communicate effectively to ensure a controlled approach for all changes. Provide advice to customer-facing departments & teams to assist with customer inquiries. Share knowledge with the wider IT team to ensure operational resilience. Provide weekly progress updates on long-term projects. Create … such as AWS or GCP. Experience with Atlassian products, such as Jira & BitBucket. Experience in scripting or programming languages, such as PowerShell or Python. Experience with AKS (Azure Kubernetes Service). Experience with Endpoint Management, such as Intune. Benefits: Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and More ❯