1 to 25 of 70 Remote/Hybrid Customer Service Jobs in the South East

Senior Project Manager - Customer Service & Case Management Transformation Location: Durrington, West Sussex Day Rate: £650-£750 per day (Inside IR35) Contract: 6 months initially, scope for up to 2 years - hybrid working arrangements Start Date: ASAP We are seeking an experienced Senior Project Manager to lead the delivery … major case management and customer service transformation programmes. This is a pivotal role focused on improving customer journeys, enhancing operational efficiency, and ensuring regulatory compliance through the implementation of modern case management platforms, workflow automation and data-driven service processes. The ideal candidate will have deep ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … instantly! * JOB DETAILS As a Customer Success Coordinator, you will sit at the heart of our international and key customer support operation. You will ensure incidents and service requests are logged, triaged, and managed effectively, maintaining exceptional communication across customers, partners, and internal technical teams. You will ...

About the Role Our reputable Software client seeks a Head of Customer Success to join their team. MFK Recruitment has successfully recruited 16 individuals for this innovative software company over the past five years. The Head of Customer Success will work remotely, with quarterly meetups in the South … England. Overview: Reporting directly to the CEO, the Head of Customer Success will play a pivotal leadership role responsible for shaping, developing and enhancing the full customer experience. The successful Head of Customer Success will lead the Customer Success team to ensure customers receive an exceptional ...

Skills You'll Need: Customer Service, Logistics, Supply Chain Your New Salary: £33k Location: West London/hybrid - 2 days a week in office Job status : 6-12 months maternity cover Start date : ASAP Working hours : 8.30am - 5.30pm Monday-Friday Who You'll Be Working for: Leading … across EMEA customers, acting as a key interface between internal teams (Sales, Planning, Logistics) and external partners (LSPs and customers). This role blends customer service and logistics coordination to maximise fulfilment, revenue, and customer satisfaction. Manage the order-to-delivery (OTD) process for a defined group ...

customs agents, and logistics companies streamline import and export processes by ensuring smooth integration with HMRC systems and facilitating efficient, compliant trade operations. The Service Desk is recognised for providing industry-leading support for a well known Freight Software system, a mature client/server application in service … person We are seeking a Technical Freight Support Specialist with a strong background in customs declarations and/or freight forwarding to join our Service Desk. This is a unique opportunity for someone with industry-specific knowledge who is looking to transition into or grow within the field ...

helping to ensure client accounts are accurately maintained and day-to-day tasks are processed efficiently. The role focuses on coordinating internal processes, supporting customer communications, and managing account administration to a high standard. Working closely with the sales team, this position helps reduce the operational workload, enabling Relationship … revenue growth. To be successful in this role, the individual will demonstrate strong organisational and support skills, a positive and professional approach to customer service, and the ability to manage multiple tasks in a busy environment. This position is well suited to someone looking to develop experience ...

estimate, and scope platform changes Design, build, and implement enhancements to the platform Required Experience 5+ years of ServiceNow development experience Strong experience with Service Portal development Desirable Experience Experience with ServiceNow Customer Service Management (CSM) ServiceNow Certified Application Developer (CAD) certification Experience working in Agile … team Comfortable working under project deadlines Excellent communication and stakeholder management skills Technical Skills Strong ServiceNow development experience (3+ years) Hands-on experience with Service Portal Solid background in web technologies including HTML, AngularJS, Bootstrap, CSS, JavaScript, JSON, HTTP, and REST/SOAP Experience with ServiceNow integrations Ability ...

here to advance the world, one journey at a time. Imagine what we could do for your career? We’re currently seeking home-based Customer Service Representatives to join our Enterprise Car Club evening team. ECC Helpdesk is a technical support team for our Car Club Members. … provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso, members can pick up a car from any convenient on street location for as little as 30mins up to 7days! Our Clubhouse ...

Service Desk Analyst - £31k - Hybrid Work About the Role We are seeking a customer-focused Service Desk Analyst to provide high-quality IT support to both head office and remote/site-based staff. You will play a key role in ensuring IT services are delivered efficiently … professionally, and in line with agreed service levels and defined processes. This is an excellent opportunity for an experienced Service Desk professional who thrives in a fast-paced environment and enjoys solving technical problems while delivering outstanding customer service. Key Responsibilities Record, prioritise, and manage service ...

Purpose of the Role We are looking for a proactive and organised Inbound Sales Support Executive to support the sales team by managing inbound customer enquiries, renewals, billing queries, and account updates. This role focuses on providing efficient support to both customers and Account Managers, ensuring queries are resolved … quickly and accurately while maintaining excellent customer service. Key Responsibilities Manage inbound customer queries including billing, payments, renewals, and account updates Respond to general product and pricing enquiries Handle account renewals and upgrades Manage and respond to a shared sales support inbox Follow up on overdue renewals with ...

Location: London, Watford or Bristol (Hybrid working options available) The Test and Release Manager – Customer Engineering is responsible for planning and managing end to end testing and release activities across the Customer Engineering estate, with Salesforce Financial Services Cloud (FSC) at its core. Operating as an individual contributor … role owns quality and release outcomes across Salesforce led customer service journeys and the integrated systems that support them, from initial unit testing through to system, integration and business user acceptance testing (UAT). It ensures that changes delivered via Salesforce FSC configuration, custom development, integrations and downstream ...

Field Service Engineer, Laboratory Robotic Systems Basic Salary £50,000 to £55,000 Bonus 10% Company Car - Electric (Tesla) and Hybrid Options Available Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer, Laboratory Robotic Systems This market leader seeks to recruit a technically motivated … customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background – Field Service Engineer, Laboratory Robotic ...

Regional Service Manager, Medical Diagnostic Systems Overall Earnings £81,000 Basic Salary £66,000 Bonus £6,000 Company Car (electric/hybrid options available) Excellent Benefits Package The Role Regional Service Manager, Medical Diagnostic Systems This market leader now seeks to recruit a commercially astute Regional Service Manager. The successful applicant will be responsible for: Managing a team of Field Service Engineers Building and nurturing all relationships with key customers Regularly attending meetings and providing customer care Ensuring the delivery of KPIs, including resource utilisation, PPM delivery, team and customer satisfaction Financial delivery ...

ideal candidate will have a natural flair for technical problem-solving, experience working within an education environment, and a passion for delivering high-quality service to schools. This is a central role within our Project Team, supporting the design, development and delivery of technical solutions across our school network. … timely responses Attend project meetings and contribute to technical discussions Help train and support team members where needed Maintain high standards of documentation and customer service What Were Looking For Were seeking someone with strong technical expertise and a background in project management. Youll be organised, adaptable ...

support for our cloud‐based procurement platform, Pi, with a primary focus on Ireland and its local ways of working. If you’re methodical, service‐driven, confident working with data, and enjoy helping users and suppliers get the best out of a system, this is a great opportunity … identify opportunities for system and process improvements Contribute to ongoing optimisation of support processes and ways of working 🔎 What we’re looking for Excellent customer service approach with a strong user focus High attention to detail and accuracy Confident using Microsoft tools including Outlook, Excel, and Word Experience ...

written and verbal communication to technical and non-technical stakeholders Creating and delivering training, awareness materials, and briefings to enhance security maturity Offering excellent customer service by supporting various business units through best-practice guidance and responsive problem-solving Incident Response & Assurance Leading and participating in incident investigations … etc.) Knowledge of risk management principles, including assessment and mitigation Exceptional communication skills with the ability to translate complex topics into business-friendly language Customer service experienceshowing empathy, active listening, and a solutions-focused approach when supporting partners Strong analytical and problem-solving skills, especially during incident investigations ...

recruiting for a Service Desk Engineer to join a growing IT services team based in Waterlooville. This role sits at the heart of the service delivery function, providing first-line technical support and ensuring customers receive a structured, reliable and professional IT support experience. This is an excellent … opportunity for someone with 1-3 years' experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents ...

working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer … Experience: At least 2 years' experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using ...

Service Support Lead Sevenoaks (Hybrid) £26,250 + Benefits Kickstart Your Career in a Commercial Environment Are you a recent graduate or early in your career and looking to step into a fast-paced, customer-focused role? We’re recruiting for a Service Support Lead to join … long-term career in the commercial world. What You’ll Be Doing Acting as a key point of contact for customers Supporting the service desk team and ensuring high service standards Managing queries, tickets, and escalations within SLA targets Building strong client relationships and delivering excellent service ...

Service Support Administrator Sevenoaks (Hybrid) £26,250 + Benefits Kickstart Your Career in a Commercial Environment Are you a recent graduate or early in your career and looking to step into a fast-paced, customer-focused role? We’re recruiting for a Service Support Lead to join … long-term career in the commercial world. What You’ll Be Doing Acting as a key point of contact for customers Supporting the service desk team and ensuring high service standards Managing queries, tickets, and escalations within SLA targets Building strong client relationships and delivering excellent service ...

Dwellant Training Specialist Dwellant • £Competitive, aligned to experience • Home Based ROLE OVERVIEW We are looking for a Customer Training Specialist to join Dwellant and play a key role in empowering our customers to get the very best from our platform. Working remotely as part of our customer function … role requires energy, clarity and empathy. You will be expected to deliver structured, engaging training sessions, develop high-quality learning content, and ensure every customer interaction adds value. You will take ownership of the training journey, from onboarding through to ongoing enablement. You will work independently in a home ...

Service Desk Engineer Hybrid working following successful completion of 3 month induction. We are seeking a proactive Service Desk Engineer to join our Service Delivery Team, delivering top-tier IT support both remotely and on-site. Responsibilities: Respond to technical requests via phone, email, and ticketing system. … vendors. Stay updated on technology and cyber-security developments; pursue relevant certifications. Requirements: Minimum 2 years IT support experience, in an MSP environment. Strong customer service and client-facing skills. Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup/DR solutions ...

plan, prioritise, self-manage but also work as part of a team and communicate effectively Strong communication skills and the ability to deliver excellent customer service with strong customer focus. Ability to listen and interpret requirements then convert them to a viable solution Strong team player, used … development Leading on robust change and release management, including moving developments between environments and promotion of development to production environments, including documentation handover to service management and support colleagues Contributing to internal and external technical governance, change governance and project governance Assisting project management colleagues with project progress reporting ...

across Dynamics 365 CE and the wider data platform. Key Responsibilities Act as the Product Owner for Dynamics 365 CE, driving delivery across Sales, Customer Service, and Customer Insights. Work closely with stakeholders to gather requirements and translate these into clear product backlogs and priorities. Collaborate with ...

Duration: This is an ongoing position Salary :£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst/2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with … strong technical support skills @ 2nd line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities Respond to customer ...