1 to 25 of 144 Remote Customer Service Jobs in the South East

The Customer Service Advisor position in the business services industry involves providing exceptional support to customers, ensuring their queries and concerns are effectively addressed. This permanent role is based in West Oxford and requires a proactive and service-oriented approach to meet customer needs. Client Details Our client is an upscaling organisation within the business services … dedicated to delivering reliable and professional services to its clients. They focus on fostering a supportive work environment and providing excellent opportunities for growth. Description Key responsibilities of the Customer Service Advisor include: Respond to customer queries via email, phone, and other communication channels in a timely manner. Maintain accurate records of customer interactions and transactions. … Resolve customer complaints and provide appropriate solutions to ensure satisfaction. Assist customers with product or service information and guidance. Collaborate with internal teams to address and resolve customer issues effectively. Identify and escalate priority issues to the relevant departments when necessary. Contribute to improving customer service processes and practices. Provide updates and follow-ups to More ❯

Customer Service Advisor Reading/Hybrid What it's like to work at Ochresoft: Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively … our Reading Office, our team work remotely for most of the time. We would expect you to attend the office as needed. The Opportunity This role is within our Customer Support Team. They provide an award-winning standard of customer service delivery, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal … Professionals, and our Customer Service Advisors help them to get the best from our products and services. You will be providing first-line support over the telephone and via our ticketing system. You will be responsible for capturing all the relevant information relating to our customers and their reason for contact to ensure they never have to repeat More ❯

Senior Customer Operations Analyst (Viator) Oxford, United Kingdom Senior Customer Operations Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore - everything from simple tours to extreme adventures - making memories that last a lifetime … has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. About the Role As a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customer service strategy. You'll partner with stakeholders to deliver clear recommendations, support … data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Key Responsibilities Drive measurable impact: Use advanced analytics to uncover customer pain points, diagnose root causes, and deliver actionable recommendations that directly improve customer service outcomes. End-to-end reporting: Own the design, build, automation, and maintenance of performance More ❯

Job summary We are seeking an enthusiastic and self-motivated individual to join our IT Service Desk, committed to delivering an excellent support experience and driving continual service improvement. You will work collaboratively across teams, communicating effectively and showing care in every interaction to ensure colleagues receive timely and professional assistance. Strong interpersonal and technical skills are essential … via telephone or remote assistance, supporting operating systems and all associated applications as well as providing support on laptops and mobile devices.o Be the initial point of escalation for Service Desk staff, dealing with any grievances sensitively, avoiding further escalation where possible. o Previous candidates need not apply. This role is not eligible for sponsorship. Week commencing 8 December … contribute "- NHS Survey, 2024. They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%'' This role will report to the Service Desk Manager and is responsible for the day to day running of the internal facing IT Service Desk. The post holder will undertake a range of technical support More ❯

As a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customer service strategy. You'll partner with stakeholders to deliver clear recommendations, support data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Viator, a Tripadvisor company, is the leading … been easier. With industry leading flexibility and last minute availability, it's never too late to make any day extraordinary. Responsibilities Drive measurable impact: Use advanced analytics to uncover customer pain points, diagnose root causes, and deliver actionable recommendations that directly improve customer service outcomes. End to end reporting: Own the design, build, automation, and maintenance of … large datasets, working closely with cross functional teams to refine KPIs and surface opportunities for operational excellence. Change & test partner: Play a key role in planning, testing, and evaluating service improvements - supporting A/B testing and adopting statistical approaches to measure real world impact. Stakeholder collaboration: Translate complex analysis into clear business value, acting as the primary expert More ❯

Job Description The Customer Success Manager German Speaker is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk solutions. It is an exciting customer facing role that puts you at the forefront of applying cutting edge customer and employee service platforms and advanced … AI to enable our customers to empower, service and accelerate their end customers' businesses. The overarching objective of the CSM is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk. This role will work across a customer's organization, from a CXO-level down to senior customer experience leaders and to the … of our customers' success and Zendesk's company growth aspirations. To achieve these goals, the mission of the CSM team will be to: Deliver outcome-driven engagement throughout the customer's journey using Zendesk solutions – from onboarding, to success planning, through product adoption and value realization Remove obstacles to product adoption and raise the bar for the overall Zendesk More ❯

Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who are we? Ometria is a Customer Data and Experience … Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience … Summit Action, Sonae IM and many others. The role You'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C-Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of More ❯

1st Line IT Support Engineer An excellent opportunity for a proactive and customer-focused 1st Line IT Support Engineer to join a dynamic technology team supporting clients across cloud, network, and desktop environments. If you’ve also worked in the following roles, we’d also like to hear from you: IT Technician, Service Desk Analyst, Technical Support Engineer … to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for a 1st Line IT Support Engineer to provide first-class technical support and customer service within a fast-paced managed services environment. As a 1st Line IT Support Engineer you will troubleshoot a variety of hardware and software issues, ensuring client satisfaction … configure, and maintain hardware and software to keep business operations running smoothly Maintain clear, up-to-date documentation and contribute to knowledge management for faster future resolutions Deliver excellent customer service through professional communication, timely updates, and useful guidance to end users Identify recurring issues and actively contribute to service improvements and process optimisation initiatives Engage in More ❯

and self-motivated and experienced 3rd line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point of technical escalation as … as providing ad-hoc coaching and assistance for the first and second-line support. Key Responsibilities include: Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions. Help with the support/… particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning More ❯

enthusiastic and self-motivated and experienced 3rd line technical support to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point of technical escalation as … well as providing ad-hoc coaching and assistance for the first and second-line support. Responsibilities Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running of the schools function by providing robust technical solutions. Help with the support/mentoring of … particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning More ❯

plan, smart casual dress code, regular incentives and company events Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: The End User Compute (EUC) Service Desk Manager reports into the Head of IT and is responsible for managing and leading the IT Service Desk team to deliver high-quality, customer-focused support … services. The role oversees day-to-day Service Desk operations, Service Improvement, Identity & Access Management (IAM), Software Provisioning, and hardware provisioning/procurement for laptops, mobile devices and other such devices. This position ensures end users receive timely, effective, and secure IT support that aligns with business needs and industry best practices. You will be responsible for: Lead … and manage the IT Service Desk team to deliver high-quality end user support, ensuring incidents and requests are resolved within agreed SLAs. Oversee Identity & Access Management (IAM), including user lifecycle processes, access controls, and compliance with security standards. Manage the end-to-end hardware provisioning process for laptops and mobile devices, including procurement, deployment, lifecycle management, and asset More ❯

Customer Support Agent Customer Service/Technical Support Full-time, Permanent | Monday to Friday £25,260 | Hybrid (3 days in office) About the Role Our well-established client is seeking a Customer Support Agent to join their growing team. You will be the first point of contact for their customers, providing excellent service and technical … support while ensuring queries are resolved efficiently. Key Responsibilities Handling customer queries via phone, email, and live chat Processing customer orders Monitoring and maintaining relevant internal systems Supporting colleagues across sales and consultancy teams Recommending suitable products and services to customers Working with internal experts to resolve complex enquiries in a timely manner Skills & Experience Strong written and … verbal communication skills Excellent customer service and problem-solving ability High attention to detail and accuracy Experience in 1st Line Support is beneficial however not essential as full training is provided Benefits Salary of £25,260 per annum Hybrid working: 3 days in the office each week A supportive and collaborative team environment Opportunities for learning and career More ❯

Job Description Customer Support - Deadline 14th November £30,000 £/Year Salary £30,000 Hybrid working (3 days per week in the office) Permanent ASAP start Near Epsom, Surrey (due to location own transport is beneficial) Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, discounted onsite gym membership, subsidised Café and … role will be employed by TLP (secondment to Toyota (GB) PLC) Our client, a global automotive company, has an exciting opportunity for someone who is passionate about delivering brilliant customer service, and who would like to work somewhere that offers genuine career progression and advancement opportunities, where people are acknowledged and rewarded for their achievements and hard work. … your sense of fun and enjoy contributing within a team. Key responsibilities: While there are many facets to this highly rewarding role, the fundamental responsibilities focus on delivering effective customer communications, information supply and resolving problems. Respond to customer enquiries through multiple channels - these include inbound/outbound telephone communication, email, social media and web chat services. Use More ❯

Customer Support Specialist - Moodle & Totara Expert About the Role: We're looking for an experienced Customer Support Specialist to join our team and become the vital link between our customers and technical teams. In this role, you'll resolve customer queries, troubleshoot technical issues, and deliver outstanding service that keeps our clients delighted.You'll work closely … remote - work from anywhere in the UK or Ireland Flexibility: Enjoy the freedom of remote working while being part of a collaborative team What You'll Be Doing Resolving customer queries efficiently and professionally Troubleshooting technical issues across Moodle LMS, Moodle Workplace, and Totara platforms Collaborating with our Consultancy and System Circles to resolve complex cases Delivering exceptional customer service that exceeds expectations Managing technical support cases from initial contact through to resolution Essential Requirements To be successful in this role, you'll need: 2+ years of hands-on experience with Moodle LMS, Moodle Workplace, and Totara Proven track record in a customer support role, specifically handling complex technical cases Right to work in the UK More ❯

Customer Support Coordinator £25,500 | Maidstone, Hybrid | Permanent Join a leading national organisation that provides innovative data and technology-driven services to a wide range of clients across the UK. Known for their friendly and inclusive culture, this company prides itself on delivering exceptional customer experiences and continuous improvement across all areas of service.You’ll be responsible for … delivering outstanding service, managing non-automated property portfolio orders, and providing quotations for specialised work. It’s a fantastic opportunity for someone with customer service experience who enjoys working in a fast-paced, team-oriented environment. Key Responsibilities Act as the first point of contact for customers, delivering excellent service and resolving queries efficiently. Handle and … products, services, and promotions. Prioritise and manage multiple tasks effectively to meet deadlines. Contribute to a positive and collaborative team culture. Identify opportunities to improve processes and enhance the customer journey. About You Previous experience in customer service, administration, or a client-facing role. Strong communication skills and a confident, professional manner. Excellent problem-solving ability and More ❯

of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Role Purpose To provide essential customer support for one of our longstanding automotive partners a leading global vehicle manufacturer. Working with the dealer network to review multiple customer warranty claims and record findings in … a bespoke tracking tool. Role Scope Accept and attempt to resolve enquiries from Customer Dealers (and Customer personnel) Record data as required into a bespoke computer application. Liaise with Customer Engineers/Staff on all issues associated directly with Prior Approval Helpdesk, obtaining clarification from the Team Leader/Project Management if required Write and circulate data … to other Helpdesk Engineers/Field Engineers/Project Management/Customer Dealer Staff Liaise with Team Leader/Project Management on Vehicle Case Histories, trends, and analysis. Liaise with Dealership personnel at all levels. Participate in training/product information exchange with appropriate data sources. Experience Previous customer service experience Experience in Aftersales (desirable) Knowledge An More ❯

IT Support Engineer Location – Chandlers Ford Established and trusted IT Managed Services company have an urgent requirement for a number of customer focused IT Support Engineers to join their team based at their beautifully refurbished offices located perfectly in Chandlers Ford. My client is an ISO accredited growing managed IT support company based in Chandlers Ford, Eastleigh, Hampshire providing … with regular communication on the progress of investigations and planned solutions by phone. Providing First – Third Line support (depending on experience and knowledge) responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (as documented in … Experience My clients IT support engineers need a strong blend of technical expertise (hard skills) and interpersonal abilities (soft skills) to diagnose and resolve issues efficiently while providing excellent customer service. The technical skills required often depend on the specific systems an organization uses, but core areas include (exposure to as many as possible). Operating Systems (OS) : Proficiency More ❯

IT Service Engineer Location: Surrey/London - Home-Based with Travel to Customer Sites Salary: £27 - £29,000 per annum (depending on experience) Employment Type: Full-Time Join our client as an IT Service Engineer - Home Based Opportunity with Great Benefits! Are you passionate about technology and delivering outstanding customer service As an IT Service … Role: Work from Home: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You’ll also have the opportunity to visit customer sites, adding variety to your routine. Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exams incentive scheme, so you’ll be continually … well-being. Annual Leave: You’ll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday! After completing one year of service, you’ll accrue an additional day of annual leave for each year! Tech Perks: You’ll be provided with all the necessary IT equipment and a company mobile phone More ❯

part of Commercial Services Group (CSG the UK's largest local authority trading company, we operate with a strong public sector ethos while driving innovation and growth across our service lines. Why this role matters As part of Cantium's Transition team, you'll ensure new services are robust, reliable and meet agreed business requirements before they go live. … Your work will directly contribute to maintaining the high standards Cantium is known for in delivering quality, customer-led IT solutions. What you'll be doing Develop and execute structured test plans, scripts and scenarios for service components. Validate and verify that new services meet defined acceptance and performance criteria. Identify and report risks, issues or defects throughout … the Service Transition process. Ensure all testing is completed according to established processes and timeframes. Collaborate with technical teams and stakeholders to resolve testing-related issues. Provide quality assurance for service releases and components. Excellent attention to detail and ability to maintain quality standards under pressure. Confident communicator with good written and verbal skills. Knowledge of risk management More ❯

Senior 3rd Line Service Desk Engineer - Reigate Location: Reigate (Hybrid - 3 days on-site per week) Salary: Up to £40,000 per annum Type: Full-time, Permanent About the Role We are looking for a skilled and customer-focused Senior Service Desk Engineer to join our growing Managed Service Provider team based in the Reigate area. … This is a hybrid role, with three days per week required on-site, supporting a diverse range of clients and helping to drive high-quality service delivery across the business. You'll act as an escalation point for the 1st/2nd line teams, resolve complex technical issues, and contribute to continuous service improvement. This position is ideal … working with a wide range of technologies. Key Responsibilities Provide high-level technical support across Windows, Microsoft 365, networking, and cloud environments Act as an escalation point for junior service desk engineers Manage and resolve complex incidents and service requests within agreed SLAs Support client onboarding, migrations, and project delivery tasks Monitor, maintain, and troubleshoot client infrastructure (remote More ❯

all, and we look after more than 20 million of the world's travellers every year, making sure we are there every step of their journey. Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more … than 2900 employees with teams in North America, Europe, Latin America and Asia Pacific. Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and … and recommend Salesforce best practices. You'llprovide ongoing support, troubleshoot issues, and ensure follow-through until resolution. You'llproactively recommend new features, improvements, and upgrades tooptimizeour implementation. You'lluse customer insights to guide business initiatives. You'llensure best practice customer initiatives are adopted and effectively applied. You'lldeliver exceptional customer service to internal and external stakeholders More ❯

a leadership capacity - able to motivate and inspire team members and manage their development and progression. Experienced people manager with a proven track record of leading and developing teams. Customer service orientation: experience in a customer service environment, with a strong appreciation for delivering excellent customer service. Technology proficiency with software applications, including MS Word More ❯

their expanding team. This is a fantastic opportunity to work in a collaborative environment where your technical skills will be valued and developed. You'll be reporting to the Service Delivery Manager and working closely with the technical team to deliver excellent IT support and consultancy services. The role involves a mix of remote and onsite support, project work … RDS Troubleshoot Windows desktop issues and Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice) Support and configure Hyper-V and virtualised environments Perform hardware diagnostics, repairs, and installations Use service desk tools (ConnectWise Manage ideal) to manage tickets and SLAs Monitor and maintain client systems and networks Assist with workstation setups and fault diagnosis (hardware/software) Deliver excellent … customer service via phone, email, and in person Ideal Experience With: ConnectWise Manage, NinjaOne RMM, Datto Backup, Cove Backup Exclaimer, CloudAlly, Heimdal Security, Keeper, Password Boss, Augmentt What You'll Need: Strong communication and customer service skills Confidence on the phone and in client-facing situations Ability to manage time, multitask, and work to SLAs A More ❯

on experience) + 5% performance bonus Type: Full-time, Permanent About Us We’re Cloud2Me – a growing Managed Cloud Services provider that’s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple – deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving … the direct customer, MSP channel and SaaS vendors. We’ve grown 40% year-on-year over the last two years, and we’re looking for another talented, personable, and ambitious 1st Line Support Technician to join our friendly team in Redhill. The Role As a 1st Line Support Technician, you’ll be the first point of contact for our … and monitor alerts for uptime and performance. Manage user accounts, permissions, and other admin tasks. Assist with installations, updates, and configuration work. Develop knowledge base articles and contribute to service improvement projects. Keep clients updated and deliver excellent customer service at every step. What You’ll Bring: At least 1 years’ experience in a 1st Line IT More ❯

on experience) + 5% performance bonus Type: Full-time, Permanent About Us We re Cloud2Me a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving … the direct customer, MSP channel and SaaS vendors. We ve grown 40% year-on-year over the last two years, and we re looking for another talented, personable, and ambitious 1st Line Support Technician to join our friendly team in Redhill. The Role As a 1st Line Support Technician, you ll be the first point of contact for our … and monitor alerts for uptime and performance. Manage user accounts, permissions, and other admin tasks. Assist with installations, updates, and configuration work. Develop knowledge base articles and contribute to service improvement projects. Keep clients updated and deliver excellent customer service at every step. What You ll Bring: At least 1 years experience in a 1st Line IT More ❯