Platform Support Analyst
- Hiring Organisation
- Pearson Whiffin IT & Digital
- Location
- Maidstone, Kent, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £50,000
support experience. We need someone with a strong background in application support, an understanding of cloud-based software solutions and an interest in using data to drive insights and improvements. Exposure to Power BI, reporting or data analysis would be a distinct advantage. Key Responsibilities Provide … incidents and service requests, ensuring timely resolution in line with agreed SLAs. Monitor platform performance, identify recurring issues and proactively recommend improvements. Assist with data analysis, reporting and dashboard creation, ideally using Power BI. Maintain clear technical documentation, knowledge articles and support processes. Support testing, system enhancements ...