Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Claremont Consulting
My client is looking to recruit a helpdesksupport person The role centres around supporting a state of the SAAS based system and the level of training on offer is very, very high To be considered for this role candidates simply need to have - a more »
HelpdeskSupportAnalyst needed for this Brentwood based FinTech. This role is ideal for someone who thrives in a supportive and fast-paced environment and is committed to providing exceptional customer service. Key Responsibilities: Provide first-level contact and problem resolution for all users with software … application problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. Escalate unresolved calls to appropriate support team member. Document incident resolutions and maintain logs of the issues handled or escalated. Work … support contacts to resolve technical issues within the desktop environment. Recommend procedures and standards to improve the efficiency and effectiveness of the help desk. The right person will have a good mix of: A minimum of 2 years' experience in a helpdesk or technical supportmore »