26 to 50 of 128 ITIL Jobs in the South East

following infrastructure services (Networking, Cloud, Mail, Remote access, SAN) Assist with system architecture design Assist with securing IT environments Provide in-depth experience in ITIL methodologies (Availability, Capacity, Resilience, Supportability Management) Support the resolution of escalated of IT tickets and problems. Supporting infrastructure services through design and project briefs Implementing more »

deploying Virtual Desktop Infrastructure solutions to provide secure and efficient remote access to work environments. An entry-level industry-standard qualification (e.g., CompTIA, Microsoft, ITIL). Familiarity with MacOS and the ability to troubleshoot and support MacOS-based systems effectively Soft Skills: Strong problem-solving abilities with a focus on more »

autonomy and in an environment with constant interruptions, with guidance in only the most complex situations. Experience of supporting IT services in line with ITIL frameworks and toolsets Able to identify, prioritise, and solve complex infrastructure and application issues with strong analytical and problem-solving skills Solid experience in application more »

Location: Southampton, 5 days in office Hours: Full-time, 37.5 hours per week (Mon-Fri) About the Role · Supply service desk support facilities using ITIL foundations. · Ensure calls are closed within the agreed SLAs. · Ensure sufficient information is recorded against a call closure to assist with similar calls int he more »

Technologies Conduct Service Reviews with partners and Internal teams. Monitor service desk performance metrics and KPIs, identify trends, and implement corrective actions as needed. ITIL Process adoption (Incident, Problem, Request, Change Management & Event Management) What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all more »

Experience Substantial experience working within a multi-national organization with relevant leadership experience in infrastructure & operations management of internal resources and outsourced service providers. ITIL (minimum Foundation). Prince 2 or equivalent. Managing a multi-million pound Budget (OPEX/CAPEX). Analytical thinking skills. To have a thorough understanding more »

IT Knowledge Management, including driving effective knowledge consumption in Service Desk and Incident Management. Strong expertise in Service Management processes and best practices, ideally ITIL Foundation certified. Proven experience in supplier management, particularly in outsource or SIAM partnerships. Exceptional stakeholder and supplier management skills to ensure effective service management. Proficiency more »

status, software versioning Defining, establishing and maintaining Environment Strategies, auditable policies, processes, and IT Controls for Environment Management in line with industry best practice (ITIL) Managing application environments allocation, multiple bookings, or shared usage and maintaining the schedule of environment usage Working with Solution Architects to ensure environment design and more »

processes. Document network problems and resolutions for future reference. Keep up-to-date with new networking and IT support methodologies. Follow company procedures and ITIL best practices for Change, Incident, Capacity, and Problem management. Qualifications: Proven experience as a Network Engineer or in a similar role. Minimum of 4 years more »

industry standard toolsets, you will monitor calls, emails and automated alerts, bringing them to an appropriate resolution or escalating where necessary, all under an ITIL aligned framework. You will work on a pattern of 4 days Work followed by 4 days Rest. Each Work period is comprised 12hour shifts covering more »

Strong interpersonal, influencing and stakeholder relationship skills - with the ability to translate complex IT issues into business related vocabulary. Experience of working within an ITIL (ideally Certification at Foundation Level) disciplined environment If this is you apply today, I look forward to sharing more information about this great new role. more »

least 3 years of senior-level customer service experience. Strong interpersonal, leadership, and stakeholder relationship skills. Excellent communication, translating IT issues into business terms. ITIL Foundation Level certification preferred. Strategic thinking with actionable delivery. Ability to travel to main office locations as needed. Behaviors: Strategic, detail-oriented, and customer-focused. more »

without a negative impact on quality. Experience of working effectively both individually and as part of highly productive teams in an Infrastructure/Application ITIL based support environment. Appreciation of business-critical real-time systems. Strong verbal and written skills. Ability to pass company’s background vetting process. Ability to more »

and security audit practices Experience with using common information security management frameworks, such as NIST, PCI, GDPR, ISO Series, OWASPp the IT Infrastructure Library (ITIL), the ISF Standards of Good Practice (SoGP) and ISACA’s Control Objectives for Information and related Technology (COBIT) frameworks. Proven expertise and experience in one more »

detail with right first-time attitude. •A motivated self-starter with a focus on processes. •Experience working in a customer facing environment. •Understanding of ITIL processes would be beneficial. •Basic networking knowledge *** You will be required to go through a national security clearance process for this role before you can more »

with external partners, including resolving conflicts arising from changing priorities. · Familiarity with common information security management frameworks like NIST, PCI, GDPR, ISO Series, OWASP, ITIL, ISF Standards of Good Practice (SoGP), and ISACA’s Control Objectives for Information and related Technology (COBIT) frameworks. Areti Group – Carbon positive tech recruitment | 🌳🌳🌳 | We more »

security, Network security, Application security, Identity and access management, Vulnerability Management. Familiarity with common information security management frameworks (NIST, PCI, GDPR, ISO Series, OWASP, ITIL, ISF SoGP, COBIT). more »

or skill-based routing, manage technician queues, and ensure adherence to service level agreements (SLAs). Develop and implement efficient workflows that align with ITIL best practices, including incident escalation procedures, change management processes, and knowledge base maintenance. Assist technicians in tackling complex customer issues by leveraging your own technical … Proven leadership and team management skills with a focus on IT service delivery. Strong understanding of IT service desk best practices, ITSM methodologies (e.g., ITIL v4), and incident management frameworks. In-depth knowledge of ticketing systems and performance management tools. Experience working in a fast-paced, customer-centric environment. Excellent more »

don’t want to just be another cog in the machine. You will also likely be able to demonstrate: Incident Management experience adhering to ITIL/ITSM standards and at least two years of team leader responsibilities Broad knowledge of basic IT technologies (i.e. operating systems, network devices, software development … and non-technical information to audiences of various levels in the organisation (e.g., executive, management, end users) Ability to influence senior customers and stakeholders ITIL v3 Foundation certificate or ITIL 4 Foundation certificate ITIL v3 Intermediate Service Operation or Operational Support and Analysis or any ITIL 4 Specialist certificate What more »

AD, Citrix, MS Office, Connectivity, iPhones, Printers and peripherals is sought (Citrix can be taught) Experience with SCCM or other remote deployment software ITIL-certified or experienced in ITIL-based environments First-class customer service and team working skills & happy to assist as required more »

IT Support, IT Technician, ITIL, 1st Line Support/Helpdesk, Office365, Azure, LAN/WAN Networking, Windows/Microsoft proficiency, drives and owns a vehicle ****Hybrid role 2-3 days a week remote and the rest in the office**** An award winning building company are looking for a First Line … support ticketing system to log the issue, escalate to the most suitable resource, and assist and resolve the issues. Skills & experience for the role: • ITIL exposure/knowledge • Azure Virtual Machines • Office 365 administration • Windows PC administration - Intune • LAN and WAN networking • Backup Software • General network security and Traffic management … VoIP telephony and video conferencing • SharePoint document management • Antimalware • email traffic filtering. It would be an advantage if I have these qualifications • CompTIA A+ • ITIL practitioner • MCSA on Windows 10 IT Support, IT Technician, ITIL, 1st Line Support/Helpdesk, Office365, Azure, LAN/WAN Networking, Windows/Microsoft proficiency more »

release management toolset in accordance with organisation policies. Leverage your knowledge on server hardening, CIS policies and vulnerability fix is mandatory. Be aware of ITIL processes to follow guidelines in day-to-day activity. Provide technical assistance, training and mentoring of other aspiring technical resources. Manage internal and external stakeholders … Working knowledge of DNS, DHCP & WINS. Experience of working effectively both individually and as part of highly productive teams in an Infrastructure/Application ITIL based support environment. Appreciation of business-critical real-time systems. Strong verbal and written skills. Able to pass background vetting process. Excellent stakeholder management at more »

include: API’s, SSO, SAML, SSL, Web services, LDAP, JDBC, REST, SCP and FTPS is desirable Experience of IT methodologies and processes such as ITIL, agile, scrum, DevOps, change/release management is desirable Extensive implementation of core processes, Incident, Problem, Change, Service Catalogue, Request & CMDB is desirable Service Now … System Admin Certification is desirable Service Now Implementation Certification is desirable ITIL V3 or V4 Foundation is desirable more »

added value to our customers and establish long-term partnerships Develop and implement service delivery strategies and standards that align with industry best practices (ITIL, ISO etc.) Integrating delivery teams & capabilities into a single common operating model driving consistency, quality and efficiency in all delivery operations Managing delivery capabilities in … considering risks, dependencies, and compliance requirements. Proven track record of success in a Managed Services environment with both onshore & offshore delivery Strong understanding of ITIL and other relevant service delivery methodologies Strong interpersonal and communication skills with the ability to engage and influence diverse stakeholders, build consensus, and manage expectations. more »

of the NEC Entitlements Team, resolving application issues raised on the application solutions and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner. To provide a good level of service to our customers and ensure that complex or … skills of additional resources, or past experience, as required · Experience of working for/with the Public Sector · Good customer relationship skills DESIREABLE SKILLS: · ITIL v3 Foundation certificate · Understand principles of software development within an ISO 9001 accredited environment · SQL Knowledge Additional Information Employees of NEC Software Solutions are entitled more »