Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sopra Steria Limited
It would be great if you had: Awareness of ITIL servicemanagement processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment Type: Permanent Location: Farnborough, with some remote working Security Clearance Level: SC Cleared, Must be eligible more »
Reading (Hybrid), United Kingdom Hybrid / WFH Options
NHS South Central and West Commissioning Support Unit
systems and Office Applications, Patient Administration system, Email, Web Browser applications, Service Desk systems, Microsoft Windows client OS, Basic Network troubleshooting, IT Security basics, ITSM tools, e.g. TOPdesk. Desirable Microsoft Desktop Support Technician Certificate (MCDST) (Windows 7/10) or equivalent Knowledge of Primary Care and Clinical Commissioning environment Skills more »
london, south east england, United Kingdom Hybrid / WFH Options
Kaspersky
general technical support. What You Will Be Doing: Hardware - and Software – maintenance onsite and remotely Answering helpdesk phone calls, creation/resolution ticket in ITSM tool Provide first line support on Sys Admin Tasks (MS Active Directory administration, including user creation, passwords) Set up, configure and install new PCs and more »
london, south east england, United Kingdom Hybrid / WFH Options
Primis
such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL servicemanagement processes Experience using an ITSM ticket management system Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at more »
banbury, south east england, United Kingdom Hybrid / WFH Options
Propel
employees Responsibilities: · Handle inbound calls, emails, self-service and in person visits to the Service Desk. · Log all incidents & service requests in the ITSM tool. · Diagnose, categorise and prioritize all incidents, service requests and ticket escalations, perform first line resolution where possible. · Escalate unresolved tickets and follow up to ensure more »
london, south east england, United Kingdom Hybrid / WFH Options
TRIA
as required. Work with the IT Leaders and supporting teams to ensure that the relationships between assets and Services are recorded accurately within the ITSM CMDB. Provide and maintain training and documentation relating to policies, processes and procedures which are readily available to the relevant audience. To be responsible for more »
Saffron Walden, Essex, South East, United Kingdom Hybrid / WFH Options
EMBL-EBI
with agile management practices (e.g. Kanban, Scrum) and their role in managing a team and projects You might also have Qualification or experience with ITSM (we use ServiceNow) Experience working in a diverse and multinational environment Experience of leading a team in developing or operating IT services at scale (PBs more »
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
a solution, and validating the proposed solutions against standards. Good working knowledge of ITIL Principles - Formal ITIL qualification at Foundation level Understanding of ITservicemanagement tools such as Service Desk tools, Contact Centre technologies, BMC Remedy, ServiceNow, and others Understanding of integration systems Understanding of IT Infrastructure including connectivity more »
Eastleigh, Hampshire, South East, United Kingdom Hybrid / WFH Options
Hays
with internal stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement ITServiceManagement tools. Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance more »
Hampshire, Andover, United Kingdom Hybrid / WFH Options
Mackenzie Jones IT
Controls, Audit Results, Risk Register & IT Security Packs. GRC - Risk Management - Security, Audits & Controls-based Risk Management. GRC - IT Risk Management - SAP GRC, IRM & ITSM toolset experience. Risk Management Platforms - such as IRM i.e., Diligent. NIST Framework - have an understanding. ISO 27001, GDPR - have knowledge, or experience. SAP Access & Role more »
Employment Type: Permanent
Salary: £50000 - £55000/annum £5.6k Car Allowance + 5% Bonus + Ben
epsom, south east england, United Kingdom Hybrid / WFH Options
Piccadilly One
3rd Line when needed and communicate effectively with all stakeholders. Ensure customer interactions are managed efficiently and effectively, logging all interactions thoroughly on the ITSM tool. Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement. Maintain a more »
london, south east england, United Kingdom Hybrid / WFH Options
Xpertise Recruitment
and compliance with service transition quality plans and processes Line management responsibilities and the opportunity to grow out the team Experience needed: Strong ITServiceManagement background, with relevant experience in SD&T Experience in leading and driving an SD&T function forward Manager IT Services, using recognised frameworks, methods more »
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
document system design requirements and specifications in a clear, unambiguous manner Extensive Experience in working with Integrations between SAP and other applications such as ITSM and ServiceNow Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Equal opportunities At Computacenter, we strive to create more »
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
document system design requirements and specifications in a clear, unambiguous manner. Extensive Experience in working with Integrations between SAP and other applications such as ITSM and ServiceNow. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Equal opportunities At Computacenter, we strive to create more »
Guildford, Surrey, South East, United Kingdom Hybrid / WFH Options
Allianz Insurance Plc
for the provision of all Allianz Technology (AzT) audit evidence - working closely with AzT colleagues across the delivery organisation Manage risks associated with ITServiceManagement and Delivery Manage and track committed Internal Audit Finding target dates, reporting any that are under threat of delivery to the Head of IT … discipline is desirable ITIL ServiceManagement or equivalent qualifications are desirable BCS or CII qualifications are desirable Experience Experience of: Operating in the ITServiceManagement arena within a regulated industry Working with a range of stakeholders across a large multi-national commercial organisation Providing SME level expertise in Service … with IT vendors of differing sizes is beneficial Collaborating with third parties service provision - especially offshore, internal business stakeholders and parallel work streams ITServiceManagement expertise within a multi-stakeholder environment with a demonstrable ability to negotiate compromise and gain stakeholder buy in Working with ITservice introduction methods more »
Abingdon, Oxfordshire, South East, United Kingdom Hybrid / WFH Options
UK Atomic Energy Authority
and service requests to completion within a team environment. The role requires supporting or adhering to ITIL best practice or effective ITservicemanagement (ITSM), which helps maintain high standards of service delivery with an emphasis on timely and efficient management of incidents and service requests. Additional Responsibilities: - In person … support for predominantly Microsoft Windows, but also some MacOS and Linux. - Manage tasks and activities using a range of tools and processes, including ITServicemanagement software. - Assist with the development of processes and procedures to assist the support team tasks and activities. - Produce knowledge articles for inclusion into the … ITSM tool to aid and promote user self-service. Qualifications Essential Requirements: - A-level or equivalent (e.g., Apprenticeship, BTEC, HNC) in an IT or science related subject. - Good knowledge of Microsoft Windows operating systems Windows 10,11. - Good knowledge and experience of office-based software systems MS Teams, Outlook, Word more »
Queens Road, Teddington, Middlesex, England Hybrid / WFH Options
LGC LIMITED
leading, core BI platforms. Supporting Group BID&A team in delivering high-quality data solutions to business problems and supporting the queries coming through ITSM platform. Research into new ideas and methodologies for preparing and delivering data and analytics solutions. Bringing new ideas in terms of process automation and documentation. more »
Woking, Surrey, South East, United Kingdom Hybrid / WFH Options
Deerfoot I.T. Resources Limited
you can expect to work in these areas: Level 3 Network support Network incident diagnostics/resolution Network change implementation via requests made via ITSM Troubleshooting and fault-finding complex routing issues (BGP, OSPF and EIGRP). To apply for this Connectivity & Network Engineer role, your soft skills, expertise and more »
london, south east england, United Kingdom Hybrid / WFH Options
NTT DATA Business Solutions
Configuration Manager you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other ITServiceManagement practices such as Incident, Problem, Change and Release Management. You would be required to run workshops, engage with stakeholders, and manage day to day … activities. You preferably hold ServiceNow, ITIL and/or ITSM certifications. This is an excellent opportunity to join an innovative, fast-growing company and be involved in what may be the most interesting, challenging and complex ServiceNow implementations to take place in the UK. Duties/Responsibilities: Managing the day … to detail Strong analytical ability, and capable of investigating and troubleshooting issues independently Experience: 5+ years experience as a Configuration Manager within the ITServiceManagement space, with strong knowledge of the ServiceNow platform. ITIL certified, or equivalent experience. Experience and strong knowledge of ITServiceManagement practices including Configuration more »
london, south east england, United Kingdom Hybrid / WFH Options
Robert Half
umbrella Contract Duration: Initial 3-6 months, with potential for renewal due to the greenfield nature of the project Key Responsibilities & Experience Needed: ITServiceManagement: Define and implement ITServiceManagement processes with a strong ITIL focus, utilising technology effectively. ServiceNow Expertise: Lead the architectural design and implementation of … opportunity to work on a significant project within a renowned consulting firm, offering the chance to shape and influence the implementation of critical ITservicemanagement solutions. If you have the required experience and are ready to take on this exciting challenge, we encourage you to apply promptly. more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Polar Recruitment Services
Cleared) Polar Recruitment are currently recruiting on behalf of one of the worlds' leading IT Services providers for a ServiceNow Specialist to implement ServiceNow ITSM at a prestigious customer site. ServiceNow Specialist responsibilities As part of the implementation project team, build and deliver solutions Completion of enhancement/new functionality … skills & experience Essential; Active Security Clearance at SC/DV level, and able to attain DV level clearance. Experience of maintaining and developing ServiceNow ITSM ServiceNow development experience (Business Rules/Client Scripts/Workflows/Form Design/UI Actions/Service Portal etc.) Scripting experience Strong knowledge of more »
Employment Type: Permanent
Salary: £50000 - £57000/annum + Health, Life, Pension, 23 Days Hol
london, south east england, United Kingdom Hybrid / WFH Options
NTT DATA Business Solutions
About NTT DATA Business Solutions: About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We more »