1 to 25 of 38 Remote/Hybrid ITSM Jobs in the South East

Business ITSM Sales Executive/ITSM Solutions Sales IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission OTE £120,000 - £150,000 About the Role Were seeking an experienced New Business Solutions Sales Executive with a proven … track record in ITSM solutions sales , software integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT ...

working directly with client users, understanding requirements, and helping turn business requirements into functional requirements and build solutions Understanding of ITIL principlesand experience using ITSM toolssuch asJira Full UK driving licence Experience and Skills: Good working knowledge of IT technologies, including MS office suite Collaborating and Remote Working using ...

knowledge of hardware and software systems. Desirable Skills & Experience ITIL Foundation certification or strong working knowledge of ITIL. Experience with Assyst or similar IT Service Management tools. Google Workspace/Gmail support experience. Avaya telephony experience. Microsoft SCCM. SAP support experience. ...

IT technologies, architectures, and infrastructure (Cloud, DevOps, API, IAM). Strong understanding of business processes, vendor management, and IT strategy development. Experience in IT Service Management and leading complex change projects. Proficiency in Agile methodologies (Scrum, Kanban) and DevOps practices. Excellent leadership, communication, and negotiation skills. Key Skills: Strategic thinking ...

platforms like VMware or Hyper-V. Server Infrastructure: Advanced troubleshooting of Windows Server, Active Directory, Group Policy, DNS, and DHCP. MSP Tooling: Familiarity with ITSM and monitoring tools such as Halo PSA, ConnectWise, NinjaOne, or SolarWinds. Microsoft Exchange On Prem and Online configuration and support experience Router configuration and support ...

Strong knowledge of Windows OS, Microsoft 365, and Active Directory. Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP). Familiarity with ITSM tools (ServiceNow, Freshservice, etc.). Excellent troubleshooting and problem-solving skills. Customer-focused with strong communication skills. This is a fantastic opportunity to join ...

contract management experience. Experience within a regulated or complex industry (utility sector preferred). ITIL Foundation (v3 or v4). Experience working with ServiceNow ITSM/CSM. Desirable ITIL Foundation v5. Further qualifications such as SIAM, Lean, Agile, or similar frameworks. Understanding of regulatory frameworks relevant to water utilities (resilience ...

service-quality initiatives, enhancing operational efficiency, and maintaining awareness of evolving technologies and best practice. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven leadership experience, a strong track record managing incidents, problems, and major incidents, and consistently meeting SLAs/KPIs. Solid ...

analysis, automation and troubleshooting), Python, and VBS. Infrastructure Knowledge: Possess an understanding of data centres, virtualized environments, and their administration, particularly through VMWare. IT Service Management: Incident, problem and change management experience within an ITIL environment. Networking Skills: Fundamental understanding of networking concepts (TCP/IP, DNS, Firewalls) to address ...

improvement across testing processes What We’re Looking For Proven experience in a QA/Software Testing role Hands-on experience testing ServiceNow , particularly: ITSM CSM Strong understanding of the ITIL framework Experience creating and executing test cases, managing defects, and performing regression testing within ServiceNow Experience with manual ...

support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration ...

Secure by Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice. Demonstrate in-depth understanding of service design principles, IT service management frameworks (eg ITIL), and end-to-end service life cycle management. Understand enterprise and technical architecture concepts, ensuring service designs align with strategic ...

managing Operational Acceptance Testing (OAT) or service readiness within infrastructure programmes Strong understanding of infrastructure environments (on-premises, cloud, or hybrid) Knowledge of IT service management frameworks such as ITIL Experience supporting infrastructure migrations, technology refreshes, or major platform upgrades Strong stakeholder engagement and communication skills If you are interested ...

pharma or life sciences manufacturing Exposure to SAP, Historian, LIMS, and automation systems Experience supporting PAS-X packaging and process lines Experience with ITSM tools such as ServiceNow or Jira ...

have excellent customer service skills, able to adapt your communication when dealing with technical and non-technical users. This organisation uses Zendesk as their ITSM tool. What you'll get in return Salary up to £32,000 basic salary plus £3,000 car allowance, hybrid working (3 days in office ...

government security frameworks (Secure by Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice. • Knowledge of service design principles, IT service management frameworks (ITIL), and end-to-end service lifecycle management. • Knowledge of enterprise and technical architecture concepts, ensuring service designs align with strategic and operational ...

Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice. Can demonstrate in-depth understanding of service design principles, IT service management frameworks (e.g. ITIL), and end-to-end service lifecycle management. Understand enterprise and technical architecture concepts, ensuring service designs align with strategic and operational objectives. ...

Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice. Can demonstrate in-depth understanding of service design principles, IT service management frameworks (e.g. ITIL), and end-to-end service lifecycle management. Understand enterprise and technical architecture concepts, ensuring service designs align with strategic and operational objectives. ...

ensure knowledge is shared with IT colleagues employ a strict testing regime adhere to change management processes log and update tickets in the ITSM system What Were Looking For Must have experience in: Providing Application Support services Configuration of the QL housing management system (in-depth knowledge) and its related ...

Experience Proven experience developing on the ServiceNow platform . Hands-on experience with HR Service Delivery (HRSD) . Experience with additional modules such as ITSM, CSM, or ITOM. Strong scripting capability (JavaScript, Glide API, Flow Designer). Experience with integrations using REST/SOAP APIs. Understanding of ServiceNow data model ...

Advanced Microsoft Defender analysis & optimisation Write, tune, and troubleshoot KQL queries Investigate alerts and support incident response workflows Liaise with SOC & technical teams Analyse ITSM backlog/ticket trends Recommend improvements to Conditional Access & ASR policies Required Experience Strong Microsoft Defender expertise Advanced KQL capability (hands-on) SOC/incident ...

systems, displays, and control systems. Collaborating across teams to ensure successful design, delivery, and operation of endpoint solutions. Experience of working within an IT Service Management framework such as ITIL. WHAT WILL I GAIN? For people to reach their full potential, they need the right environment. As a member ...

IT Service Manager - ITIL/ITSM - hybrid - £80K Hybrid - 2 days a week in office - Kings Cross Are you a proactive IT Service Manager who wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management … Engineering, and Compliance to support audit readiness (ISO 27001/SOC 2). What you'll need: 5+ years' experience in IT service management, ITSM, ITIL, including awareness of Devops/Strong understanding of ITIL practices and service governance. Hands-on experience with cyber security and risk management. Familiarity with ...

testing, and new features. Providing expert guidance and coaching on system capabilities, limitations, and system best practices. Skills and Experience: Strong working knowledge of ITSM/PSA platforms (Halo would be an advantage). Experience configuring workflows, automations, forms, dashboards, and service catalogue structures. Strong analytical thinking, problem solving skills ...

feedback. Essential Skills & Experience Proven experience delivering end-to-end service design within complex IT environments. Strong understanding of IT service lifecycle management and ITSM frameworks, such as ITIL Certification. Experience producing Service Design Packages (SDPs) and operational service documentation. Ability to translate business, technical, and operational requirements into practical ...