1 to 25 of 38 Remote Incident Management Jobs in the South East

Incident Management Lead - Reading, Berkshire, RG1 8DB Contract: PermanentSalary: Competitive salary up to £63,000 depending on experience. As an Incident Management Lead , you will be responsible for ensuring the effective delivery and continual improvement of the Incident Management process across a 24/7 operational environment. You will play a pivotal role in … managing the end-to-end lifecycle of incidents, minimising business impact, and ensuring service continuity across all Thames Water business areas. This role requires excellent service management expertise, strong communication and stakeholder management skills, and the ability to operate effectively within a multi-vendor, offshore-supported environment. What you’ll be doing as an Incident Management … the central point of contact for all major and business-critical incidents (P1 & P2), ensuring rapid response, clear communications, and timely resolution. Support the delivery and governance of the Incident Management process, priority matrix, policies, procedures, and associated guidance. Work on a 24/7 rota to manage major incidents and escalations, including out-of-hours incident More ❯

for all businesses helping them to store, process and manage content at scale with integrated online media solutions. base' s one provider model offers affordable cloud storage, media asset management, and media workflow integrations. Each solution includes tailored support strengthened with ISO27001-certified security practices at every layer. We enable our customers to centralize, secure and efficiently index media … contact for technical support requests, ensuring the smooth operation of services built on platforms like AWS, IBM Cloud, and Google Cloud Platform and playing a key role in our Incident Management process. This position emphasises learning and development, including active participation in documentation upkeep and planned maintenance, offering a clear pathway for career progression towards a Media Cloud … ticketing system and email addressing issues related to cloud media services. · Monitor cloud infrastructure health, performance dashboards, and alerting systems to proactively identify potential issues. · Actively participate in the Incident Management process by accurately logging, categorizing, prioritizing, and managing support incidents and service requests according to defined procedures and Service Level Agreements (SLAs). · Troubleshoot basic technical issues More ❯

Primary Details Time Type: Full time Worker Type: Employee Major Incident Manager - ITSM Practitioner London Permanent (Hybrid) The Opportunity QBE Europe is currently recruiting a Major Incident Manager – ITSM Practitioner to join our service management team in our London office. The role of Major Incident Manager will provide quality major incident support, managing and controlling … basis covering 07:00hrs to 18:00hrs GMT Monday to Friday with each MIM required to be “On-Call” 1 in 4 weekends. Your new role Run appropriate ‘Major Incident’ groups (‘war rooms’) to address major incidents at pace, including the engagement and co-ordination of multiple support teams and suppliers. Ensuring all Major Incidents are managed effectively and … efficiently. Responsible for contributing to, and creating, clear, timely and accurate communications throughout each Major Incident being managed, as defined by the process. Responsible for conducting Post Incident Reviews - to ensure continuous improvement and shared learning. Ensure effective handover between Major Incident and Problem Management to drive root cause investigations, identify lessons learnt and drive improvements. More ❯

You will be responsible for planning and implementing appropriate security controls to ensure that the information within is kept secure. Key functions/outputs: Vulnerability Scanning & Reporting Endpoint Security Incident Management & Tickets System Hardening Change Work Participation in Regular Meetings Documentation Vulnerability Scanning & Reporting Code Scans: perform regular code scans to audit code quality metrics, potential bugs, and … security vulnerabilities. Vulnerability Management Tooling: perform regular Vulnerability Management Scans and ensure that the warehouse and plugins are kept up to date to capture new vulnerabilities. Reporting: assist the Vulnerability and Patch Manager with generating regular vulnerability management reports, which are to be provided to the cyber security and IA lead. Endpoint Security: Endpoint Protection: perform regular … access and threats are being blocked. Access Control: ensuring that access controls have been implemented correctly to only allow authorised users to gain access to certain data and systems. Incident Management & Tickets: Incident Identification: help to recognise and confirm potential incidents through alerts, logs and user reports. This includes distinguishing between true threats and false positives. Incident More ❯

both technologists and engineers about the wide range of assets and risks our business has. Key Responsibilities Develop and implement a global OT cybersecurity strategy, aligned with enterprise risk management and business objectives. Lead design, deployment, operation and continuous improvement of security controls for OT environments, including ICS, SCADA, and IIoT systems. Partner with engineering, operations, and Technology teams … compliance programs (NIST, IEC 62443, ISO 27001, etc.) for OT cybersecurity. Lead a high-performing OT cybersecurity team, developing our people as well as technology. Oversee OT-focused vulnerability management, solutions development, conformance support, and incident response. Engage with regulators, customers, and industry partners to maintain bps position as a leader in OT security. Advise senior leadership and … should be expected with this role Relocation Assistance: Relocation may be negotiable for this role Remote Type: This position is a hybrid of office/remote working Skills: Consulting, incident investigation and response, Incident Management, Information Assurance, Information Security, Information security behaviour change, Risk Management, Stakeholder Management, Supplier Relationship Management, Supplier security management More ❯

Azure and Databricks. Support data foundation initiatives and ensure effective rollout across business units. Act as a bridge between technical and non-technical stakeholders, presenting insights clearly. Oversee change management, incident management, and data quality improvement. Contribute to best practice sharing and community-building initiatives within the data engineering space. Required Skills & Experience Cloud Platforms: Strong expertise More ❯

hardware and software issues on desktops, laptops, printers, and other peripherals. Assist with setup, configuration, and maintenance of IT equipment and systems specific to legal practice, such as case management software and document management systems Bachelor’s degree in Computer Science, Information Technology, or related field preferred. Relevant certifications such as Microsoft Certified Professional (MCP), or similar are … advantageous. Experience with a range of operating systems including Windows and macOS Familiarity with ITIL or similar incident management frameworks. Experience with remote desktop applications and help desk software. Knowledge of legal-specific software and systems such as case management, document management, and time recording software. Understanding of data protection regulations and confidentiality in a legal More ❯

manage automated security tooling that prevents security issues before they occur Perform security-focused code reviews and support threat modelling exercises Champion cloud security principles across product engineering teams Incident Management & Monitoring: Lead incident response for security risks and issues raised by SOC teams Manage implementation of logging and SIEM integration for comprehensive monitoring Prioritise and oversee … Azure Policies Up-to-date knowledge of common security weaknesses and cloud security mitigations Ability to pragmatically introduce security controls without hindering development velocity Excellent communication skills and stakeholder management capabilities Strong autonomy and initiative in problem-solving Highly Desirable Certifications: Azure Security Engineer Associate (AZ-500) Cybersecurity Architect Expert (SC-100) Security Operations Analyst Associate (SC-200) Microsoft More ❯

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities & Accountabilities: Customer Relationship & Stakeholder Management Act as the primary point of contact between the customer and the managed service team. Quickly establish close relationships with key customer stakeholders, understanding their current service requirements and … business needs into actionable enhancements, business critical updates and new Anaplan models . Manage escalations , ensuring critical issues are addressed promptly and keeping the customer informed of resolutions. Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change More ❯

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities & Accountabilities: Customer Relationship & Stakeholder Management Act as the primary point of contact between the customer and the managed service team. Quickly establish close relationships with key customer stakeholders, understanding their current service requirements and … business needs into actionable enhancements, business critical updates and new Anaplan models . Manage escalations , ensuring critical issues are addressed promptly and keeping the customer informed of resolutions. Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change More ❯

basis you will perform daily system monitoring and health checks to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and work with Lead Consultants to learn, share knowledge and assure continuous improvement. A little further in to the future, a fast track to a … . Strong mental agility, problem-solving skills, and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management skills, enabling you to excel in a customer facing environment. Desirable An appreciation for both no code/low code, and wider software development UNIX/Linux/Shell More ❯

basis you will perform daily system monitoring and health checks to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and work with Lead Consultants to learn, share knowledge and assure continuous improvement. A little further in to the future, a fast track to a … . Strong mental agility, problem-solving skills, and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management skills, enabling you to excel in a customer facing environment. Desirable An appreciation for both no code/low code, and wider software development UNIX/Linux/Shell More ❯

basis you will perform daily system monitoring and health checks to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and work with Lead Consultants to learn, share knowledge and assure continuous improvement. A little further in to the future, a fast track to a … . Strong mental agility, problem-solving skills, and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management skills, enabling you to excel in a customer facing environment. Desirable An appreciation for both no code/low code, and wider software development UNIX/Linux/Shell More ❯

basis you will perform daily system monitoring and health checks to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and work with Lead Consultants to learn, share knowledge and assure continuous improvement. A little further in to the future, a fast track to a … . Strong mental agility, problem-solving skills, and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management skills, enabling you to excel in a customer facing environment. Desirable An appreciation for both no code/low code, and wider software development UNIX/Linux/Shell More ❯

availability using DataDog. Troubleshoot application, API, and infrastructure issues across multiple environments (mainly on Azure). Collaborate with development, DevOps, and product teams to resolve complex technical issues. Manage incident response and provide root cause analysis (RCA) for platform outages. Automate repetitive support tasks using scripting (Python, Bash, PowerShell). Maintain documentation of processes, troubleshooting steps, and known issues. … enabling effective communication across international teams. Excellent problem-solving, analytical, and communication skills. Ability to work in a fast-paced, collaborative environment. Preferred Skills (Good to Have) ITIL or incident management framework knowledge. Experience with API troubleshooting and integrations. Exposure to databases (SQL/NoSQL). Security awareness (authentication, encryption, access control). Familiarity with Infrastructure as Code More ❯

availability using DataDog. Troubleshoot application, API, and infrastructure issues across multiple environments (mainly on Azure). Collaborate with development, DevOps, and product teams to resolve complex technical issues. Manage incident response and provide root cause analysis (RCA) for platform outages. Automate repetitive support tasks using scripting (Python, Bash, PowerShell). Maintain documentation of processes, troubleshooting steps, and known issues. … enabling effective communication across international teams. Excellent problem-solving, analytical, and communication skills. Ability to work in a fast-paced, collaborative environment. Preferred Skills (Good to Have) ITIL or incident management framework knowledge. Experience with API troubleshooting and integrations. Exposure to databases (SQL/NoSQL). Security awareness (authentication, encryption, access control). Familiarity with Infrastructure as Code More ❯

Win | Diversity Improves Results | Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you Your opportunity Policy Development And Management Develop and maintain comprehensive cybersecurity policies and procedures. Ensure these policies align with industry standards and regulatory requirements. Assist in the integration of security practices and control across various … technical and non-technical departments, enhancing workflow and operational processes. Risk Management Conduct regular risk assessments to help identify vulnerabilities and threats. Collaborate and oversee the implementation of risk mitigation strategies. Monitor emerging threats and evolving technologies to continuously refine risk assessment protocols. Ability to design and evaluate control metrics for assessing the effectiveness of cybersecurity measures. Collaborate with … Enterprise risk management to embed cyber risk into broader risk registers and board-level reporting. Compliance Management Monitor and ensure compliance with internal policies, industry standards, and regulatory requirement. Engage with required stakeholders in Technology, Legal, Compliance and Internal Audit as required Compile and deliver detailed compliance reports to senior management Monitor upcoming regulations and prepare compliance More ❯

basis you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration … or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. As an individual you will be a self-starter with strong organisation skills and experienced at delivering to deadlines. You More ❯

Directorates to maximise business performance. The aim of the expanding Cyber Security team within BS&I is to manage the cyber risk that could affect the Procurement & Supply Chain Management activities to ensure the availability and confidentiality of the products and services supplied. Reporting to the Procurement and Supply Chain Cyber Security Manager, you will be responsible for maintaining … chain teams and functions and carrying out Cyber risk assessments of companies external to MBDA. What we're looking for from you: Good understanding of best practice Good project management, planning and organising skills An understanding of procurement and supply chain tools and methodologies Strong commercial and financial understanding Excellent communication skills Excellent negotiation and influencing skills High level … of computer literacy and proficient in the use of Microsoft office tools for analysing and communicating purposes. Track record of success in project management Experience of working in a complex international matrix environment. Awareness of incident management practices is desirable. Whilst not essential, one of the following qualifications is highly desirable: CISMP - Certificate In Information Security Management More ❯

within the Service Operations Framework Collaborate with development, operations, and SRE teams to embed observability into the full delivery lifecycle Skills & Experience: Strong background in observability, monitoring, and event management Hands-on experience with platforms such as Dynatrace, Datadog, AppDynamics, Splunk, Prometheus, Grafana, New Relic, or Elastic Experience building integrations and automation using APIs, Python, Node.js, Go, or scripting … Familiarity with AIOps platforms (BigPanda, Moogsoft, etc.) Knowledge of ITSM/incident management processes and tools (Halo ITSM, ServiceNow, Jira Service Management) Cloud experience ( AWS, Azure, GCP ) and deploying observability tools in cloud-native environments Understanding of OpenTelemetry and modern observability standards Strong problem-solving skills and ability to work in a fast-paced start-up or More ❯

automate operational tasks and streamline reporting workflows. Collaborate with SREs and infrastructure teams to identify reliability gaps and design automation solutions. Enhance Excel-based dashboards for performance, availability, and incident metrics. Integrate VBA tools with external data sources, such as APIs and databases, for real-time monitoring. Participate in incident reviews, contributing automation solutions to prevent future occurrences. … and Desktop Operating Systems. Proficient in VBA development within Excel and Access environments. Familiarity with Cloud/SaaS technologies, specifically Microsoft Azure. Understanding of IT operations, infrastructure monitoring, and incident management workflows. Experience integrating VBA with external systems such as REST APIs and SQL databases. Strong problem-solving skills and attention to detail. Knowledge of scripting languages for More ❯

is a second level application support position, however there may also be expectation to answer the phones and complete first level activities, the focus is on case and issue management, user instruction, investigating problems and resolving issues. All the way from logging the initial call from the customer into our call logging system, right through to resolution. We strive … Coordination and direct involvement in operational problem resolution for customers across the globe Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures Participate in both functional and technical training and knowledge transfer for PDI POS Solutions software Support and lead certain elements of transition activities for new customers More ❯

appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective More ❯

Setting up and configuring new laptops and desktops Installing authorised software to laptops and desktops Troubleshooting desktop and system problems, diagnosing and solving hardware/software incidents/problems Incident management Provide exceptional service support to the business Work to SLA thresholds for incidents, requests and problems Desirable skills: Excellent communication skills and a strong communicator at all More ❯

to customers Acting as an escalation point to resolve and troubleshoot complex issues Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Participate in both functional and technical training Documenting all aspects of the work using the internal system Collaborate with 3rd party supplier To participate with client More ❯