1 to 25 of 34 Remote Incident Management Jobs in the South East

implementation of strategies set by the leadership team. Implement and Manage an effective Staff Training and Awareness program to promote best practices. Adopt a continuous improvement approach to the management of Information Technology, Information Security and Privacy. Ensure that main stakeholders are informed and consulted via an effective Management Review process. Risk Identify information security threats and manage … an effective Vulnerability Management Process. Maintain an effective, proactive Risk Management Framework. Manage and maintain the Satalia Risk Register. Ensure an effective Incident Management procedure and Business Continuity Plan are maintained. Compliance Manage an effective Audit Programme to check compliance against key control requirements. Ensure an appropriate level of support for annual external audits required to … Cyber Essentials Plus requirements. Work in partnership with development staff to embed best practices in the development processes throughout the software development lifecycle. Devise and embed an effective Vendor Management programme to ensure the service provided by critical suppliers meet organisational requirements. Operational Oversee all technology operations and evaluate them according to established goals. Oversee the management and More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

internal platform support services, ensuring reliable, scalable, and secure 24 7 support across the organisation. The ideal candidate will bring a deep understanding of IT operations, internal systems, service management, and stakeholder engagement, particularly within a high-growth, technology-driven environment such as electric mobility or energy tech. Develop a strategic alignment in line with the CTO to ensure … Establish and enforce IT policies, standards, and procedures to ensure high availability, performance, and security. Lead a 24 7 support model for internal platforms and services, including service desk, incident management, access control, and remote support. Ensure high-quality internal service delivery through ITIL-aligned practices, KPIs, and SLAs. Drive automation and self-service capabilities for common support … and business operations. Deliver demonstrable progress in the company's use of AI technologies. Build and lead a high-performing IT operations and support team, including recruiting, coaching, performance management, and professional development. Manage relationships with external vendors, MSPs, and technology partners to ensure cost-effective and reliable service delivery. Collaborate with InfoSec and Legal teams to ensure compliance More ❯

Infrastructure Manager/London (Office Based 5 Days Per Week)/Immediate Start/Competitive Pay This role will provide on premise physical and logical Infrastructure Management to all areas of the firm including Operations and Support and will require hardware, software, and network activities to keep PCs, Servers, and Networks running smoothly. This role will also require understanding … things that are not part of the formal job description. The position will also implement and manage information security for use of cloud services as well as security configuration management which pertains to infrastructure activities. This individual will set direction for Infrastructure ensuring members of the team are all cross trained, making sure staff have clear areas of responsibility … manage this team by holding regular 121s, setting annual objectives, encouraging collaboration, and supporting individuals to achieve their full potential. This position requires you to get hands-on, providing incident management, change management and/or problem solving to support the team. The ideal candidate for this position must possess certification in CISCO networks or equivalent, including More ❯

Level 3 support for enterprise systems, including Active Directory, SCCM, SolarWinds, and VDI environments. * Troubleshoot and resolve platform-related issues, escalating to engineering teams when necessary. * Assist in patch management, system updates, and maintenance to ensure compliance and security. * Develop and update support documentation, including troubleshooting guides, FAQs, and knowledge base articles. * Collaborate with engineering teams to support unified … access devices (UADs), endpoint management, and virtualized environments. * Provide hands-on support for automation scripts, workflows, and infrastructure monitoring tools. * Contribute to root cause analysis efforts for recurring platform incidents. * Support capacity planning and performance optimization by analysing system usage and trends. * Offer feedback on tools and processes, identifying improvements to enhance operational efficiency. * Participate in on-call rotations … of networking concepts (e.g., DNS, DHCP, VLANs, and firewalls) and storage systems. * Familiarity with virtualization platforms such as VMware, Citrix, or Hyper-V. * Experience with IT monitoring tools and incident management processes. * Exposure to cloud-based platforms (AWS, Azure, or GCP) is a plus. * Certifications like MCSE, ITIL, or similar are highly desirable. Key Attributes: * Strong problem-solving More ❯

million customers. In this role, you will be responsible for maintaining SecOps solutions, controls, and processes across the organisation, while mentoring and leading the SOC team to ensure effective management of OT alerts and incidents. This position requires a deep understanding of SecOps concepts, technologies, and best practices, specifically across IT and OT environments. You will be tasked with … ensuring robust incident management, proactive threat detection, and continuous improvement of our security posture. Strong communication and collaboration skills are essential as you will work closely with cross-functional teams to mitigate risks and protect Thames Water's essential services. What you'll do as an OT Senior Cyber Security Analyst Contextualise OT Specific Threats: • Understand the Operational … and proportionate controls. • Perform proactive activities such as threat hunting to uncover vulnerabilities and ensure continuous risk reduction. • Provide tangible metrics to demonstrate risk reduction and reduced technical debt. Incident Readiness & Response: • Lead the incident triage and response process, ensuring effective management and remediation of cyber security incidents. • Improve incident management by reducing business impacts More ❯

and task prioritisation Take ownership of your code from inception to deployment into Production, following a continuous delivery model Get involved in live incidents as required, following the internal incident management process Support, coach, and mentor other team members, setting high standards, and continually improving processes Provide technical support to internal teams and actively share knowledge through documentation More ❯

local government. To read more about our business area, please visit Corporate Services and Transformation Key Responsibilities: Lead and develop an active Security Operations team focused on threat detection, incident management, and prevention of data breaches or service disruptions. Build and mature the Security Operations Centre (SOC) with a focus on cyber risks, threat intelligence and proactive incident … and advising on appropriate mitigation strategies. Oversee the planning and execution of cyber audits and present findings to senior leadership. Provide expert guidance on malware analysis, secure access, identity management, and digital estate safeguarding. Build strong partnerships across Essex and beyond, working closely with peers, vendors, and regional bodies to stay ahead of emerging threats. Experience Needed: A proven … cyber security trends, threats, tools, and protocols -demonstratable vendor agnostic technical appreciation of both defensive and offensive Cyber Security with focus on Microsoft security competencies. Strong experience in leading incident response, technical investigations, and high-pressure decision-making. Excellent communication skills with the ability to influence and collaborate at all organisational levels. Strategic thinking with a focus on continuous More ❯

strategic prioritization. Operational Excellence Own key engineering KPIs including system uptime, velocity, tech debt reduction, and deployment frequency. Drive cloud infrastructure cost-efficiency, system observability, and DevSecOps maturity. Lead incident management and escalation processes with customer sensitivity and transparency. Qualifications: 10+ years in software engineering, including 5+ years in engineering leadership roles. Proven experience building and scaling B2B … privacy policy can be found here https://www.morae.com/privacy-policy Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Product Management Industries Legal Services Referrals increase your chances of interviewing at Morae by 2x Sign in to set job alerts for “Director of Product Engineering” roles. Director of Technology & Engineering … England, United Kingdom 1 week ago London, England, United Kingdom 1 day ago London, England, United Kingdom 4 days ago London, England, United Kingdom 1 day ago Director, Product Management (AI Search) London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 day ago London, England, United Kingdom 4 days ago Director of Product - Partnerships & Channel Growth More ❯

rewarded. OVERVIEW OF THE DEPARTMENT/SECTION IT Risk, Security & Control department covers cyber security strategy maintenance and tactical planning and operations to provide IT Security protection, governance, risk management and reporting. This includes promoting the global Information Security Standards and Procedures (ISSP) requirements and local security requirements. The department deploys, supports and monitors security solutions such as virus … protection, vulnerability management, compliance monitoring and threat/incident management activities to reduce risk. NUMBER OF DIRECT REPORTS 1-2 MAIN PURPOSE OF THE ROLE To manage the technical delivery of various cybersecurity projects and contribute to the overall success of the Cybersecurity programme function by: Ensuring that projects are delivered according to scope, on time and … etc. Demonstrable proficiency in a wide range of information IT security technologies and embedded security; at the minimum knowledge must cover key cybersecurity domains such as Identity and Access Management, Threat Intelligence, Risk Evaluation, Security Assessment/Testing, Incidence Management and Vendor/Cloud products assessment. Possessing high level of analytical ability where problems are typically unusual and More ❯

and making a meaningful impact is rewarded. IT Risk, Security & Control department covers cyber security strategy maintenance and tactical planning and operations to provide IT Security protection, governance, risk management and reporting. This includes promoting the global Information Security Standards and Procedures (ISSP) requirements and local security requirements. The department deploys, supports and monitors security solutions such as virus … protection, vulnerability management, compliance monitoring and threat/incident management activities to reduce risk. NUMBER OF DIRECT REPORTS 1-2 MAIN PURPOSE OF THE ROLE To manage the technical delivery of various cybersecurity projects and contribute to the overall success of the Cybersecurity programme function by: Ensuring that projects are delivered according to scope, on time and … etc. Demonstrable proficiency in a wide range of information IT security technologies and embedded security; at the minimum knowledge must cover key cybersecurity domains such as Identity and Access Management, Threat Intelligence, Risk Evaluation, Security Assessment/Testing, Incidence Management and Vendor/Cloud products assessment Possessing high level of analytical ability where problems are typically unusual and More ❯

The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the … At least years of proven experience as a Service Desk Manager within the IT healthcare industry, specializing in the Microsoft 365 tech stack, is a must-have. Excellent client management and communication skills, with a track record of building and maintaining successful relationships, are a must-have. Strong understanding of IT service delivery processes, incident management, problem … resolution, and change management is a must-have. Excellent client management and communication skills, with a track record of building and maintaining successful relationships At least years of proven experience as a Service Desk Manager within the IT industry, specializing in the Microsoft tech stack Strong understanding of IT service delivery processes, incident management, problem resolution More ❯

The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the … At least years of proven experience as a Service Desk Manager within the IT healthcare industry, specializing in the Microsoft 365 tech stack, is a must-have. Excellent client management and communication skills, with a track record of building and maintaining successful relationships, are a must-have. Strong understanding of IT service delivery processes, incident management, problem … resolution, and change management is a must-have. Excellent client management and communication skills, with a track record of building and maintaining successful relationships At least years of proven experience as a Service Desk Manager within the IT industry, specializing in the Microsoft tech stack Strong understanding of IT service delivery processes, incident management, problem resolution More ❯

Systems and Theory of Constraints Experience leading and caching teams with varying levels of experience In depth experience in Release Planning and Support, In depth experience in Complex Change Management Processes Complex Financial Services experience Release Responsibilities: Release planning- on a minimum of a weekly basis Supporting to remove impediments and blockers that arise with work/progress towards … a release, keeping deliverables on track Setting up of appropriate change requests Ensuring we meet our release audit/management responsibilities, following the correct release steps and document trails such as TSR's etc. Liaising with change management and ensuring appropriate approvals in place for releases, including attending CAB if needed. Resourcing both release support and warranty support … platform and MR when defects or environment challenges arise Increasing release fluidity in the squad, driving forward value add activity and progressive release processes/speed/frequency improvements Incident Responsibilities: Liaising and engaging major incident management when incidents occur Supporting bridge calls during incidents and engaging the right support Helping trace back incident root causes More ❯

enhancements, troubleshooting, and roadmapping . Ensure application health and capacity through monitoring, planning, and coordination with other IT teams. Maintain accurate architecture and support documentation . Participate in Change Management, SDLC, and incident management processes. Support creation of training and QA materials; collaborate with QA on testing and issue remediation. Provide mentoring and coordination across on-site More ❯

an experienced IT Risk Analyst to support QBE’s Risk Culture program and BAU Risk activities. In this role you will support stakeholders through risk and control assessments, issue management, and risk reporting across the division. The IT Risk Analyst will also work to improve risk practices, coordinate policy reviews, and enhance reporting through better data visualisation and automation. … Your New Role: Guide IT stakeholders to ensure consistent adherence to the Issue and Incident Management process. Support IT stakeholders in conducting IT Risk and Control Assessments, offering practical advice and oversight. Assist IT Risk Manager in embedding sound IT risk practices across the divisions. Prepare, validate, and analyse IT risk and control indicators to support accurate and … reduce manual effort and improve consistency. About you: Significant prior experience in Technology Risk, Technology Audit, Compliance, or related field Recent experience in a similar role of IT risk management and/or information systems auditing Experience of providing assurance on risk and controls across multiple technology and cyber operational area Excellent written and oral communication skills and ability More ❯

other Core Platforms. You will work closely with senior business and technology stakeholders to shape the future of Production Engineering, while remaining deeply engaged in the technical architecture, stability, incident response, and automation efforts that underpin our trading platforms. What We’ll Offer You A healthy, engaged and well-supported workforce are better equipped to do their best work … into a proactive, data-driven engineering discipline focused on automation, observability, and continuous improvement Stay close to the technology—reviewing architecture, contributing to tooling, and leading by example in incident response and root cause analysis Act as a trusted advisor to senior trading, risk, and technology leaders, ensuring transparency, alignment, and shared accountability for platform health Develop and mentor … trade lifecycle, market data, and fixed income products, FX or algorithmic trading experience is a plus Familiarity with hybrid cloud environments, Kubernetes, Docker, and modern deployment practices Expertise in incident management, post-mortem culture, change governance, and risk frameworks in regulated environments How We’ll Support You Training and development to help you excel in your career Flexible More ❯

in new and exciting ways. Responsibilities About the Role: This for a Client Services Project Manager is assigned to a specific campus and are responsible for the control and management of all client requirements within their Area of Responsibility (AOR). This role will be direct client facing and work in support of client requirements. Predominantly based between Corsham … Update Client Fit Out Schedule. Update Risks and Issues Log as required. Update Supplier Portals if applicable. Resolve any incidents and confirm to Head of Client Services when complete. Incident Management and Resolution. Project Closure On completion inspect installation with supplier. Create Snag List and confirm Timescales for resolution. Issue Practical Completion certificate (PCC) and arrange handover with … Skills & Experience Required: Strong technical knowledge of both: Data Centre Infrastructure (power, cooling, cabling, fitouts) Physical Security Systems (access control, CCTV, intrusion detection) Extensive experience in project or operations management within data centres, critical infrastructure, or physical security environments. Demonstrated success in building and leading high-performing teams. Experience with P&L ownership, budgeting, and financial reporting. Strong client More ❯

Bókun is a business management software created specifically for suppliers of tours, attractions, and experiences around the world. Its vision is to power the travel experience industry, driving more bookings for operators, connecting new channels alongside enabling 3rd parties to build and connect to our platform while optimizing supplier operations with new tools and services to support business growth. … Bókun acts as a booking engine, an inventory channel manager, a price management tool, and more. Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies. About Tripadvisor Tripadvisor, the world's largest travel site , is on a mission to enable travelers to unleash the full potential of every trip. With over … tickets. Ensure excellent troubleshooting documentation. Act as an internal escalation route for all Tier 1 support issues. Collaborating with technical teams to help with support escalations. Follow best practice incident management processes to meet your monthly goals (Response time, Quality scores, Customer Satisfaction metrics). The ideal person for this role will be: 1-3 years of proven More ❯

other Core Platforms. You will work closely with senior business and technology stakeholders to shape the future of Production Engineering, while remaining deeply engaged in the technical architecture, stability, incident response, and automation efforts that underpin our trading platforms. What we'll offer you A healthy, engaged and well-supported workforce are better equipped to do their best work … into a proactive, data-driven engineering discipline focused on automation, observability, and continuous improvement Stay close to the technology-reviewing architecture, contributing to tooling, and leading by example in incident response and root cause analysis Act as a trusted advisor to senior trading, risk, and technology leaders, ensuring transparency, alignment, and shared accountability for platform health Develop and mentor … trade lifecycle, market data, and fixed income products, FX or algorithmic trading experience is a plus Familiarity with hybrid cloud environments, Kubernetes, Docker, and modern deployment practices Expertise in incident management, post-mortem culture, change governance, and risk frameworks in regulated environments How we'll support you Training and development to help you excel in your career Flexible More ❯

to customers Acting as an escalation point to resolve and troubleshoot complex issues Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Participate in both functional and technical training Documenting all aspects of the work using the internal system Collaborate with 3rd party supplier To participate with client More ❯

to customers Acting as an escalation point to resolve and troubleshoot complex issues Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Participate in both functional and technical training Documenting all aspects of the work using the internal system Collaborate with 3rd party supplier To participate with client More ❯

to customers Acting as an escalation point to resolve and troubleshoot complex issues Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Participate in both functional and technical training Documenting all aspects of the work using the internal system Collaborate with 3rd party supplier To participate with client More ❯

and task prioritisation Take ownership of your code from inception to deployment into Production, following a continuous delivery model. Get involved in live incidents as required, following the internal incident management process Support, coach, and mentor other team members, setting high standards and continually improving processes Provide technical support to internal teams and actively share knowledge through documentation More ❯

TDD, CI/CD and pairing using tools like Git and GitHub. Experience of operationally managing software components once live, including; observability, logging, metrics, error reporting, debugging and live incident management. Experience of working with sensitive personal data. Competitive salary starting from £85,000 Generous Pension Scheme – We invest in your future with employer contributions of up to More ❯