19 of 19 Remote/Hybrid Incident Management Jobs in the South East

Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base. This role is focused on service assurance, fault coordination, incident management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents are managed effectively … progressed, and resolved within agreed service levels Provide clear and timely updates to internal stakeholders and customer-facing teams on service status, risks, and incident progress Support major incident management and help coordinate communications during service outages or high-priority events Investigate root causes of repeat issues ...

risk assessments, control reviews, audit readiness support, policy and process development, remediation planning and certification support. In addition, the role holder will support the management and continual improvement of norms internal ISMS and help ensure the business retains its information security and quality certifications. Theidealcandidate willhavethefollowingqualificationsand/orexperience; Essential … least threeyearsexperienceinaninformationsecurity,GRC, ITrisk,audit,complianceor cyber security role. Strong workingknowledgeofISO/IEC27001,informationsecuritygovernance, risk management and controlassurance. Experience supporting or delivering ISO/IEC27001 gap analyses, internal audits, readiness reviews, implementation support or certification support. Provenabilitytoidentify,assessandcommunicateinformationsecurityrisks,controlweaknesses and practical remediation actions. Excellentwrittenandverbalcommunicationskills,includingtheabilitytoproduceclearconsultancy reports,risksummariesandmanagementrecommendations. Strong stakeholdermanagementskillswiththeabilitytoengageappropriatelyatoperationaland ...

prem infrastructure estate spanning multiple interconnected sites, taking responsibility for everything from BGP operations, peering, RIPE resources, routing policy, and network resilience through to incident management, governance, documentation standards, and team development . Rather than stepping into a purely managerial position, this role offers the chance to remain … leadership role Strong background in carrier-grade or ISP-level networking environments Advanced hands-on experience with BGP operations, traffic engineering, redundancy, and live incident recovery Strong knowledge of MikroTik RouterOS and Juniper Junos Experience managing RIPE resources, IP allocations, and routing policies Proven line management experience, including ...

experience About the role: The Service Desk Manager is responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effective queue and performance management, and resilient first line I.T support for over 4000 internal and external users. The role … call’ rota. Manage the day-to-day operation of the Service Desk, ensuring effective handling of incidents, service requests, queries and escalations Oversee queue management, ticket progression, aged ticket follow-up, workload distribution and service continuity Ensure tickets are logged, categorised, prioritised, updated, escalated and resolved in line with ...

resource estimates Maintain high standards of application and operational support Skills and Experience Experience supporting telemetry, SCADA, OT or control systems Application support, incident management and problem resolution experience Database configuration, database administration or SQL knowledge Knowledge of IT networks, telecommunications or hardware support Understanding of IT Service … Management, configuration management and knowledge management Strong communication, prioritisation and stakeholder management skills ITIL Foundation v4 or above is highly desirable. Programming, hardware installation, telecommunications and networking experience are also advantageous. Apply now if you have hands-on telemetry, SCADA, OT or industrial systems support experience ...

Months (Initially) Ir35 - Inside (Must use an umbrella company) What will you do: Provide triage, analysis, and resolution of network incidents End-to-end incident management, bringing in additional skilled resources as required Engage or defer to other technical teams as required in resolution of incidents … major incident manager (MIM) when incident impact warrants it Provide timely updates to stakeholders or incident manager during incidents Hands on troubleshooting and configuration of networking equipment including Cisco, Meraki, and others as required Participate in global on-call rotation, including some weekend requirements Leverage network management ...

complex multi-site network environment, supporting core infrastructure that underpins real-world production services. From routing, switching, peering, and BGP through to resilience planning, incident response, and infrastructure improvement projects, youll be heavily involved in both the day-to-day operation and long-term development of the network estate. … Juniper Junos Experience supporting complex network infrastructure across multi-site environments Strong understanding of switching, firewalls, WAN connectivity, IP networking, and routing policy management Experience with incident management, root cause analysis, and troubleshooting live production outages Strong documentation skills across network diagrams, SOPs, technical processes, and infrastructure ...

operations, improve cyber resilience and influence security awareness across a large and complex organisation. If you enjoy combining technical security expertise with threat intelligence, incident response and user engagement, this contract offers the opportunity to make a visible impact from day one. What's on Offer? £413.40 … Opportunity to work alongside experienced cyber security professionals within a mature security function. Broad, varied role covering Security Operations, Threat Intelligence, Security Awareness and Incident Response. A high-profile enterprise environment that will strengthen your CV. Immediate start with the potential for contract extension. The Role Working closely with ...

workloads including model hosting, vector databases and API gateway services. Implement and operate LLMOps tooling, including model registries, evaluation frameworks, monitoring pipelines and prompt management solutions. Configure and secure API gateways for internally developed AI services and third-party integrations, including Model Context Protocol (MCP) connectors. Provision and maintain … rapid AI development and experimentation. Work closely with Information Security and Compliance teams to ensure environments meet regulatory, governance and data residency requirements. Support incident management activities and maintain service levels across the AI platform. Own cloud cost governance, including budgets, quota management, spend monitoring and optimisation ...

Single Point of Contact (SPOC) for electronic security service issues Log, categorise, and prioritise Incidents, Service Requests, and Events Provide first-line Incident diagnosis and resolution Escalate unresolved Incidents in line with Service Desk escalation procedures Support CCTV, access control, intruder alarm, and intercom systems Ensure SLA compliance … accurate ticket updates Adhere to security, compliance, and confidentiality requirements Provide remote support for on site engineers Contribute to Knowledge Management and Continual Service Improvement Participate in team meetings and actively contribute towards the business’ activities Strive to maximize personal development and performance and take active part in performance ...

where they're and where they are going. Effective in deploying resources * Demonstrated ability to lead and manage a team * In-depth knowledge of incident management processes * Proven experience delivering an effective security monitoring capability * Proven experience delivering threat intelligence and assessment * Proven experience operating cyber security solutions … providers (MSSPs), and technology partners Desirable: * CISSP, CISM or equivalent professional cybersecurity certification * Experience with Cloud Security (AWS, Azure) * ITIL Foundation (or equivalent) service management qualification If you are interested in the above, hit the Apply now button! SOC Manager, SOC Lead, SOC Manager, SOC Specialist, SOC Manager, Security ...

technologies. You will support in the technical delivery of complex projects and collaborate with stakeholders across the business, while also ensuring operational excellence through incident management, preventative maintenance, and ongoing service improvement. Skills and Experience Essential: Extensive experience in the design, deployment, and ongoing support of Microsoft server … Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams ...

leading service operations! JOB DETAILS////At Apogee, we help organisations transform the way they work through innovative digital workflows, document management solutions and workplace technology. We are looking for a Workflow & Development Technician to join our Professional Services team and play a key role … attention to detail and ability to manage multiple priorities Passion for technology and a willingness to learn new systems Desirable Exposure to workflow, document management or automation solutions Knowledge of HTML, CSS, JavaScript, SQL or Python Experience with ticketing systems such as Freshdesk Understanding of OCR, document capture ...

environment by ensuring system availability and maintaining a comprehensive perspective on overall health. You'll develop tools and software to support and streamline the management of platform infrastructure and key applications. A major focus will be enhancing the dependability, performance, and delivery speed of our software products. … Mimir, and Tempo Background in administering or developing with popular monitoring and automation tools such as Splunk, Datadog, PagerDuty, or Rundeck Experience using configuration management platforms like Ansible, Puppet, or Chef Professional certifications in cloud DevOps, such as AWS Certified DevOps Engineer or Google Cloud Professional DevOps Engineer ...

monitoring, alerting and observability across cloud environments Working alongside Software, Platform, Cloud and Security Engineers to improve reliability and operational excellence Contributing to post-incident reviews and driving continuous service improvements Supporting containerised workloads using Kubernetes and Docker What we're looking for You'll ideally have experience … Production Engineering, Cloud Operations or NOC environment with exposure to: Linux systems administration AWS cloud infrastructure Kubernetes and Docker Production support and incident management Python, Bash or Go scripting Monitoring and observability platforms such as Grafana, Prometheus, Datadog, Splunk or CloudWatch Networking fundamentals including DNS, TCP/ ...

monitoring, alerting and observability across cloud environments Working alongside Software, Platform, Cloud and Security Engineers to improve reliability and operational excellence Contributing to post-incident reviews and driving continuous service improvements Supporting containerised workloads using Kubernetes and Docker What we're looking for You'll ideally have experience … Production Engineering, Cloud Operations or NOC environment with exposure to: Linux systems administration AWS cloud infrastructure Kubernetes and Docker Production support and incident management Python, Bash or Go scripting Monitoring and observability platforms such as Grafana, Prometheus, Datadog, Splunk or CloudWatch Networking fundamentals including DNS, TCP/ ...

monitoring, alerting and observability across cloud environments Working alongside Software, Platform, Cloud and Security Engineers to improve reliability and operational excellence Contributing to post-incident reviews and driving continuous service improvements Supporting containerised workloads using Kubernetes and Docker What we're looking for You'll ideally have experience … Reliability Engineering, Production Engineering, Cloud Operations or NOC environment with exposure to: Linux systems administration AWS cloud infrastructure Kubernetes and Docker Production support and incident management Python, Bash or Go scripting Monitoring and observability platforms such as Grafana, Prometheus, Datadog, Splunk or CloudWatch Networking fundamentals including ...

Resilience covers Operational Resilience, Business Continuity and Crisis Management. Key criteria: Proven experience in one or more resilience disciplines, including Business Continuity, Disaster Recovery, Incident Management or Emergency Planning. Demonstrable experience of IT Continuity and Disaster Recovery planning, testing and exercising. Knowledge of technologies and tools used … resilience standards, legislation and best practice. Membership of a relevant professional body (eg AMBCI). ISO 22301 Lead Auditor qualification. Excellent communication, stakeholder management and influencing skills. Ability to prioritise competing demands and deliver in a fast-paced, safety-critical, technology-driven environment. We will also add your details ...

company’s market‐leading products. You will have worked on large‐scale and globally deployed SaaS applications that have a mature stack management capability. A sound technical background is essential to be successful in this role with experience in delivering large‐scale Cloud services. The Role Provide technical input … guidance and leadership to the team (including code quality, best practices, processes, some aspects of release management, etc.). Assist in the design and documenting of solutions meeting functional and non‐functional requirements. Lead by example getting directly involved in the day‐to‐day delivery of work with hands ...