21 of 21 Remote Journey Map Jobs in the South East

navigate complexity with confidence and clarity. What You’ll Be Doing: Lead user-centred design across Discovery, Alpha, Beta, and Live phases Plan and conduct research, usability testing, journey mapping, and service blueprinting Create wireframes, interaction flows, and high-fidelity prototypes Align UX with service goals through close collaboration with service designers, business analysts, and technical leads Facilitate More ❯

navigate complexity with confidence and clarity. What You’ll Be Doing: Lead user-centred design across Discovery, Alpha, Beta, and Live phases Plan and conduct research, usability testing, journey mapping, and service blueprinting Create wireframes, interaction flows, and high-fidelity prototypes Align UX with service goals through close collaboration with service designers, business analysts, and technical leads Facilitate More ❯

navigate complexity with confidence and clarity. What You’ll Be Doing: Lead user-centred design across Discovery, Alpha, Beta, and Live phases Plan and conduct research, usability testing, journey mapping, and service blueprinting Create wireframes, interaction flows, and high-fidelity prototypes Align UX with service goals through close collaboration with service designers, business analysts, and technical leads Facilitate More ❯

through discovery, alpha, beta, and live phases Apply accessibility and inclusive design principles across public-facing services Collaborate with service designers, developers, policy and content teams Produce wireframes, journey maps, blueprints, and interactive prototypes Conduct user research, usability testing, workshops, and design playback sessions Define UX strategy, influence design systems, and ensure alignment through delivery Support GDS assessments More ❯

are not limited to, business outcome statements, strategy on a page, scenario plans, business capability models, value-streams maps, business process models, ecosystems models, customer and user profiles, journey maps, human-centric design and investment roadmaps. You'll help business stakeholders build effective communication and targeted messaging to support transformation objectives . Builds out the story building blocks More ❯

research across Discovery, Alpha, Beta, and Live phases Applying a wide range of qualitative and quantitative methods to uncover deep user insights Turning research into actionable outputs - personas, journey maps, pain points, and more Collaborating with designers, developers, BAs, and product managers to ensure evidence-based decisions Championing inclusive research practices aligned with GDS and WCAG standards Facilitating More ❯

disciplinary teams to ensure services are user-centred and accessible Apply a range of qualitative and quantitative research techniques to uncover deep insights Produce robust artefacts including personas, journey maps, and research reports Champion inclusive design and advocate for user needs at every stage Support and coach junior researchers within the team Operate within agile delivery teams, ensuring More ❯

across business, IT, and supplier landscapes. Excellent understanding of Agile delivery practices, including design sprints, iterative delivery, backlog grooming and user stories. Skilled in producing design artefacts (e.g., journey maps, process flows, user stories, wireframes) and using tools like Lucidchart, Miro, or equivalent. Design Lead- - Salesforce Education Cloud- Student Systems Implementation Desirable Experience Knowledge of Higher Education regulatory More ❯

a full-time role. Accountabilities: Work across all stages of the design process—from discovery, research, and user testing to direct customer interactions—translating insights into user flows, journey maps, concepts, and prototypes. Collaborate closely with product managers, engineers, designers, and other stakeholders to align on goals and deliverables. Present design concepts to internal stakeholders, customers, and partners More ❯

a full-time role. Accountabilities: Work across all stages of the design process—from discovery, research, and user testing to direct customer interactions—translating insights into user flows, journey maps, concepts, and prototypes. Collaborate closely with product managers, engineers, designers, and other stakeholders to align on goals and deliverables. Present design concepts to internal stakeholders, customers, and partners More ❯

a full-time role. Accountabilities: Work across all stages of the design process—from discovery, research, and user testing to direct customer interactions—translating insights into user flows, journey maps, concepts, and prototypes. Collaborate closely with product managers, engineers, designers, and other stakeholders to align on goals and deliverables. Present design concepts to internal stakeholders, customers, and partners More ❯

Senior Service Designer, you will: Lead service design efforts across discovery, alpha, beta, and live phases Plan and conduct research, co-creation, and design activities with users and stakeholders Map end-to-end services and ecosystems to uncover gaps, opportunities, and user pain points Develop service blueprints, journey maps, personas, and other artefacts to guide delivery Prototype … delivery A degree in a relevant discipline (e.g. UX, HCI, Service Design) or equivalent experience You'll Bring Advanced skills in user research planning and synthesis Expertise in journey mapping, blueprinting, and value proposition design A working knowledge of behavioural design and inclusive service practices Ability to lead workshops and collaborative design sessions with stakeholders Practical experience with More ❯

experiences and services that work seamlessly across teams, systems, and channels-ensuring we design with both customers and colleagues in mind. You'll apply user-centred design approaches to map journeys, identify pain points, and develop service concepts that integrate people, processes, and technology. Working cross-functionally with a wide range of departments and stakeholders, you'll champion collaboration … environments, preferably with a background in UX Design or UX Research. Proficient in user/customer research (qualitative and quantitative) and Service Design methods. Experience in creating customer journey maps, service blueprints, process maps, personas, service concepts and service prototypes Strong stakeholder management, facilitation and communication skills Able to balance customer, colleague, business and technical delivery needs when More ❯

design process, from discovery to delivery and iteration Understand and solve customer pain points through data, feedback, and user research Test designs with real users throughout the product journey to ensure quality and relevance Build user personas to create tailored, effective solutions for different needs Advocate for customers and users with empathy, curiosity, and strong communication Make research … and efficiency CANDIDATE REQUIREMENTS Proven product design experience, ideally in SaaS, B2B, B2C, or platform-based businesses, designing for web and mobile apps Strong UX skills user research, journey mapping, interaction design, accessibility and inclusivity Strong UI skills visual design, design systems, responsive design, and user-centred principles Proficiency with design tools such as Figma and Adobe, including More ❯

improvements to products, services, and digital experiences. Provide expert CX/UX insights and change recommendations, identifying trends, opportunities, and areas for improvement. Lead and support user research, journey mapping, and persona creation to inform design and improvement initiatives. Collaborate with stakeholders and SMEs to prioritise initiatives, clarify requirements, and test user-centred solutions. Facilitate workshops, visualise change … standards. Key skills/requirements: Certified and experienced in CX/UX, Interaction Design, and Business Analysis. Skilled in customer and user experience design, including UI, interaction, and journey design. Proficient in business process analysis, journey mapping, and persona development. Experienced in user research, usability testing, and applying CX/UX measurement techniques. Strong stakeholder management More ❯

Permanent Working Hours: 40 Hours Per Week, Monday to Friday Application Deadline: 29th August 2025 About Us: The Retail Performance Company is the consulting firm for the entire journey towards a customer-oriented transformation: from customer-centric strategy, through customer experience design, data analytics, to people empowerment and performance management. We have made it our mission to support … performance. Drive and implement on-site campaign activity and promotional changeovers, considering key commercial opportunities, wider campaign focus and customer & market demand. Drive initiatives to enhance the customer journey, from discovery to post-purchase with data at the heart of all decisions Project Management of actionable recommendations, implementation plans, ecommerce roll-out projects, and change management activities Project … Requirements: 3+ years of experience in consulting, ecommerce, project management or relevant corporate and digital roles Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles Ability to analyse complex data sets to identify trends, address challenges, and continuously offer new solutions Strong analytical and problem-solving skills Excellent communication and More ❯

and customise ERP solutions that meet functional and non-functional requirements Analysing and assessing any Change Requests against documented business benefits throughout the life cycle of the project Journey Mapping: Develop customer and user journey maps to understand interactions and experiences. Identify pain points and opportunities for process improvements. Turn individual metrics, into KPIs, to be … accounts payable, accounts receivable, general ledger, inventory management) Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions. Process redesign experience Able to map business processes into process flow diagrams Able to manipulate data in Excel, using intermediate formulae skills Practical experience of PowerBI, SQL query building At least 3 years of experience More ❯

and customise ERP solutions that meet functional and non-functional requirements Analysing and assessing any Change Requests against documented business benefits throughout the life cycle of the project Journey Mapping: Develop customer and user journey maps to understand interactions and experiences. Identify pain points and opportunities for process improvements. Turn individual metrics, into KPIs, to be … accounts payable, accounts receivable, general ledger, inventory management) Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions. Process redesign experience Able to map business processes into process flow diagrams Able to manipulate data in Excel, using intermediate formulae skills Practical experience of PowerBI, SQL query building At least 3 years of experience More ❯

and customise ERP solutions that meet functional and non-functional requirements Analysing and assessing any Change Requests against documented business benefits throughout the life cycle of the project Journey Mapping: Develop customer and user journey maps to understand interactions and experiences. Identify pain points and opportunities for process improvements. Turn individual metrics, into KPIs, to be … accounts payable, accounts receivable, general ledger, inventory management) Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions. Process redesign experience Able to map business processes into process flow diagrams Able to manipulate data in Excel, using intermediate formulae skills Practical experience of PowerBI, SQL query building At least 3 years of experience More ❯

efforts under RevOps best practices Configure and manage SFMC journeys, automation, segmentation, and personalisation strategies Design and implement lead scoring models , segmentation logic, and persona-based targeting Conduct journey mapping and lead lifecycle analysis to improve conversion rates Develop and maintain dashboards and reporting for stakeholders and leadership Guide Agile ceremonies and facilitate stakeholder workshops to gather requirements … experience (3–5 years) as a Technical Product Owner or similar Salesforce Marketing Cloud Consultant and/or Administrator Certification 2+ years hands-on SFMC experience: automation, configuration, journey building, segmentation Experience working with large datasets , CDPs , and complex segmentation strategies Demonstrated ability to align Sales & Marketing to drive pipeline velocity and revenue Understanding of RevOps frameworks , lead More ❯

efforts under RevOps best practices Configure and manage SFMC journeys, automation, segmentation, and personalisation strategies Design and implement lead scoring models , segmentation logic, and persona-based targeting Conduct journey mapping and lead lifecycle analysis to improve conversion rates Develop and maintain dashboards and reporting for stakeholders and leadership Guide Agile ceremonies and facilitate stakeholder workshops to gather requirements … experience (3–5 years) as a Technical Product Owner or similar Salesforce Marketing Cloud Consultant and/or Administrator Certification 2+ years hands-on SFMC experience: automation, configuration, journey building, segmentation Experience working with large datasets , CDPs , and complex segmentation strategies Demonstrated ability to align Sales & Marketing to drive pipeline velocity and revenue Understanding of RevOps frameworks , lead More ❯