4 of 4 Remote/Hybrid Journey Map Jobs in the South East

Awin journeys (e.g. onboarding, activation, support), connecting product experiences with operational processes and customer interactions Leading discovery and service design activities, using research, journey maps, blueprints, and workshops to uncover pain points, align teams, and identify opportunities, that create clarity and drive action Working closely with Product, Design … adopt service design thinking and improve how they work A working knowledge of accessible design and comfort using tools (e.g. Figma, FigJam, Miro) to map services, collaborate, and communicate ideas Our Offer Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week ...

span digital and physical channels. Key Responsibilities Lead service design workstreams across discovery, definition, and delivery — ensuring rigour, clarity, and impact at every stage Map and analyse service ecosystems, identifying how users, processes, technology, and organisational structures interact to deliver (or hinder) value Translate research insights and identified opportunities … experience in service design, ideally within a consultancy, agency, or complex product environment Strong expertise in core service design methods — including service blueprinting, journey mapping, ecosystem mapping, and stakeholder mapping Proven ability to synthesise research and complex information into clear, actionable insights and service concepts Experience designing across ...

inform improvements. You will also use your knowledge of Design Thinking methods and techniques and work with customer data, SMEs and Stakeholders to map out and refine our key Customer and User Engagement, Lead Journeys and Value Streams – helping APM better understand the needs of our memberships and prospective … members (both Individual and Corporate). APM are on a multi-year journey to embed CX|UX ways of working into our organisation, and this role will give you an opportunity to share the value and opportunities around customer centred design methods with the APM team. Qualifications GCSE ...

Join Our Team as a Customer Journey Manager (BA) - Trade Surveillance Remediation! Location - London (hybrid with 2 days onsite per week) Contract - 6 months with potential to extend About the Role: As a Customer Journey Manager, you will play a crucial role in supporting the delivery … enhance the end-to-end surveillance journeys, translating regulatory, risk, and delivery outcomes into prioritised, actionable work. Key Responsibilities: Own the Trade Surveillance Journey: - Maintain the entire Trade Surveillance journey, encompassing trading activities, data quality, alert generation, and investigation outcomes. - Craft and maintain journey ...