12 of 12 Remote Knowledge Management Jobs in the South East

IT Service Management Analyst Law Firm – London Hybrid working – 2 days office/3 days working from home per week In this exciting newly created role at a leading global law firm in the city, you will be driving service improvements within the firm. If you’re passionate about continuous improvement and want to drive meaningful change, this could … be the perfect next step in your career. Your focus will be across core ITIL processes - Incident, Change, Service Request and Problem Management - with opportunities to expand into other areas as the function evolves. What’s in It for You? Join a firm with a growing presence – this is a newly created role to work alongside the experienced IT … Service Manager Take ownership of process maturity across ITIL practices Contribute to a culture of continuous improvement within a professional, inclusive team Gain exposure to major incident management and governance Work for a stable, respected firm in the legal sector Core Responsibilities Problem Management Service Transition/Service Introduction Change Management Incident Management Knowledge Management More ❯

and seamless transition into live operations. You will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving technology environment. You will create … Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met. Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood. Requirements Management: Define and manage service requirements with the SMO, integrating them into solution designs and ITIL Process Alignment: Ensure all service designs and transitions align with ITIL framework best practices … including: Incident, Problem, and Change Management Service Level Management Knowledge Management Continual Service Improvement Governance & Assurance: Provide service input into design authorities, governance forums, and acceptance boards. Service Impact Assessment: Review proposed solutions to assess and influence impacts to live service and support structures. KEY SKILLS AND EXPERIENCE You will have experience in designing full end More ❯

complex problems and challenge the thinking of more senior colleagues and clients Construct detailed financial/business models performing complex scenario and sensitivity analysis Ensure the firm's risk management frameworks are adhered to Be a strong and effective team player Provide timely feedback and coaching to other team members Contribute to thought leadership and knowledge management … drivers within Media businesses Experience of leading project workstreams and taking responsibility for small teams Prior involvement in business development activity and ability to contribute to thought leadership and knowledge management initiatives Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders Skills we’d love to see/Amazing Extras: Strong academic More ❯

complex problems and challenge the thinking of more senior colleagues and clients Construct detailed financial/business models performing complex scenario and sensitivity analysis Ensure the firm's risk management frameworks are adhered to Be a strong and effective team player Provide timely feedback and coaching to other team members Contribute to thought leadership and knowledge management … drivers within Media businesses Experience of leading project workstreams and taking responsibility for small teams Prior involvement in business development activity and ability to contribute to thought leadership and knowledge management initiatives Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders Skills we’d love to see/Amazing Extras: Strong academic More ❯

complex problems and challenge the thinking of more senior colleagues and clients Construct detailed financial/business models performing complex scenario and sensitivity analysis Ensure the firm's risk management frameworks are adhered to Be a strong and effective team player Provide timely feedback and coaching to other team members Contribute to thought leadership and knowledge management … drivers within Media businesses Experience of leading project workstreams and taking responsibility for small teams Prior involvement in business development activity and ability to contribute to thought leadership and knowledge management initiatives Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders Skills we’d love to see/Amazing Extras: Strong academic More ❯

Support, first line (some 2nd line) Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool Keep detailed, accurate and consistent records for the teams' calls to ensure they are updated regularly, and that the customer is kept informed. Work with third parties and … colleagues to investigate, accurately diagnose, analyse & resolve issues and service interruptions Customer Care/Collaboration/Communication Knowledge Management/Asset Management/Reporting & Regulatory Create and maintain all documentation (Customer facing and internal technical documentation) ensuring it is completed to a professional quality, checked for accuracy of grammar and spelling and reviewed prior to distribution. Ensure … that all IT equipment the Service Desk manage is asset tagged and maintained accurately and consistently. Vulnerability Management Complete daily reports (when assigned) to ensure all active attacks and vulnerabilities are resolved and removed from the vulnerability report. Liaise with 3rd level teams where appropriate. This applies to client and mobile devices. Microsoft Power Apps: Work with other areas More ❯

Compliance – narrowly focussed specific functions or areas, providing deep subject matter expertise, framework design and execution support and standardisation across the group in the areas of Regulatory Compliance, Risk Management and Strategy, Testing and Assurance, Regulatory Engagement and Reporting, and Privacy and Consumer Protection. The Compliance Manager – Training, Policy and Governance is a global specialist role, operating and coordinating … role that supports the effectiveness and maturity of EML’s compliance programmes globally. You will help build and maintain core elements of our global compliance operating model, including policy management, governance routines, reporting standards, and training frameworks that ensure regulatory requirements and company values are embedded across all regions and functions. What You’ll Do Policy and Framework Development … Maintain a centralised library of global compliance policies, standards, and procedures. • Lead policy lifecycle management, including drafting, consultation, approval, publishing, and periodic review. • Coordinate alignment between global and local policies to ensure regulatory obligations and business needs are addressed; drive policy harmonisation across regions while respecting local regulatory requirements and cultural differences. • Develop guidance materials, templates, and toolkits to More ❯

Compliance – narrowly focussed specific functions or areas, providing deep subject matter expertise, framework design and execution support and standardisation across the group in the areas of Regulatory Compliance, Risk Management and Strategy, Testing and Assurance, Regulatory Engagement and Reporting, and Privacy and Consumer Protection. The Compliance Manager – Training, Policy and Governance is a global specialist role, operating and coordinating … role that supports the effectiveness and maturity of EML’s compliance programmes globally. You will help build and maintain core elements of our global compliance operating model, including policy management, governance routines, reporting standards, and training frameworks that ensure regulatory requirements and company values are embedded across all regions and functions. What You’ll Do Policy and Framework Development … Maintain a centralised library of global compliance policies, standards, and procedures. • Lead policy lifecycle management, including drafting, consultation, approval, publishing, and periodic review. • Coordinate alignment between global and local policies to ensure regulatory obligations and business needs are addressed; drive policy harmonisation across regions while respecting local regulatory requirements and cultural differences. • Develop guidance materials, templates, and toolkits to More ❯

Compliance – narrowly focussed specific functions or areas, providing deep subject matter expertise, framework design and execution support and standardisation across the group in the areas of Regulatory Compliance, Risk Management and Strategy, Testing and Assurance, Regulatory Engagement and Reporting, and Privacy and Consumer Protection. The Compliance Manager – Training, Policy and Governance is a global specialist role, operating and coordinating … role that supports the effectiveness and maturity of EML’s compliance programmes globally. You will help build and maintain core elements of our global compliance operating model, including policy management, governance routines, reporting standards, and training frameworks that ensure regulatory requirements and company values are embedded across all regions and functions. What You’ll Do Policy and Framework Development … Maintain a centralised library of global compliance policies, standards, and procedures. • Lead policy lifecycle management, including drafting, consultation, approval, publishing, and periodic review. • Coordinate alignment between global and local policies to ensure regulatory obligations and business needs are addressed; drive policy harmonisation across regions while respecting local regulatory requirements and cultural differences. • Develop guidance materials, templates, and toolkits to More ❯

ensuring that they learn on the job and progress in their careers Provide timely feedback and coaching to other team members Take pro-active role in thought leadership and knowledge management activities Support the practice by proactively getting involved in internal practice matters and business development initiatives, and taking responsibilities for these moving forward Be aware of and … take suitable level of responsibility that the firm's risk management frameworks are adhered to What will you need to do it? Proven experience working in a leading strategy consulting business, Big 4 firm or strategy/corporate development team in industry Strong foundational understanding of the value drivers across the Media sector Experience of leading workstreams and/… effectively and collaboratively with team members and broader stakeholders Track record of building relationships with team members, wider colleagues and clients Examples of internal responsibilities on topics like team management, technical tool insight, liaison with service suppliers etc Skills we’d love to see/Amazing Extras: Strong academic track record Evidence of strong problem-solving & analytical capabilities Structured More ❯

ensuring that they learn on the job and progress in their careers Provide timely feedback and coaching to other team members Take pro-active role in thought leadership and knowledge management activities Support the practice by proactively getting involved in internal practice matters and business development initiatives, and taking responsibilities for these moving forward Be aware of and … take suitable level of responsibility that the firm's risk management frameworks are adhered to What will you need to do it? Proven experience working in a leading strategy consulting business, Big 4 firm or strategy/corporate development team in industry Strong foundational understanding of the value drivers across the Media sector Experience of leading workstreams and/… effectively and collaboratively with team members and broader stakeholders Track record of building relationships with team members, wider colleagues and clients Examples of internal responsibilities on topics like team management, technical tool insight, liaison with service suppliers etc Skills we’d love to see/Amazing Extras: Strong academic track record Evidence of strong problem-solving & analytical capabilities Structured More ❯

ensuring that they learn on the job and progress in their careers Provide timely feedback and coaching to other team members Take pro-active role in thought leadership and knowledge management activities Support the practice by proactively getting involved in internal practice matters and business development initiatives, and taking responsibilities for these moving forward Be aware of and … take suitable level of responsibility that the firm's risk management frameworks are adhered to What will you need to do it? Proven experience working in a leading strategy consulting business, Big 4 firm or strategy/corporate development team in industry Strong foundational understanding of the value drivers across the Media sector Experience of leading workstreams and/… effectively and collaboratively with team members and broader stakeholders Track record of building relationships with team members, wider colleagues and clients Examples of internal responsibilities on topics like team management, technical tool insight, liaison with service suppliers etc Skills we’d love to see/Amazing Extras: Strong academic track record Evidence of strong problem-solving & analytical capabilities Structured More ❯