16 of 16 Remote/Hybrid Performance Metrics Jobs in the South East

across Level 1, Level 2, and Level 3 support teams. The role is accountable for driving service excellence, enhancing the customer experience, managing operational performance, and ensuring effective incident and service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders, the Service Desk Manager will … support teams. Ensure the delivery of high-quality, customer-focused IT support services in line with agreed service levels. Manage service performance, monitoring key performance indicators (KPIs) and implementing improvements where required. Oversee workforce planning, resource allocation, shift rotas, and team capacity to ensure effective service coverage. Lead ...

strong stakeholder relationships to drive sustainable growth, protect value and ensure outstanding execution across the customer lifecycle. In this role, you will: Deliver performance across a defined portfolio of UK MNC & MNC Desk accounts, supporting acquisition, retention and in-life value growth targets. Translate commercial priorities into clear execution … strategic objectives. Coordinate and support the delivery of trading plans, proposition launches and commercial initiatives. Manage new business, renewals, retention activity and customer lifecycle performance to achieve commercial and financial objectives. Monitor channel performance, identify emerging risks and opportunities, and take proactive action to improve outcomes. Support revenue ...

Internet of Things (IoT). What you'll do As Channel Manager - Acquisition (Private Sector), you'll take ownership of the performance of a defined acquisition portfolio, helping to grow new business while maximising value across existing customers. You'll combine commercial awareness, analytical thinking, and strong stakeholder collaboration … ensure opportunities are translated into measurable results. Working in a highly performance-focused environment, you'll identify risks, unlock growth opportunities, and help deliver strategic priorities through disciplined execution. You will: Drive acquisition and in-life performance across your channel portfolio, delivering against commercial, financial, and customer value ...

product strategy, customer needs and commercial objectives. Own the digital capex across digital products, ensuring clear forecasting and accurate business cases. Digital Product Performance & Optimisation Own performance of the digital product against focus KPI's (e.g. adoption, engagement, digital containment). Identify and lead opportunities to improve … into clear digital product capabilities and priorities, and prioritising across multiple initiatives to maximise overall business value, with a demonstrated use of data and performance metrics (e.g. adoption, engagement, conversion, digital containment) to drive product decisions and optimisation. Proven ability to challenge, influence and align senior stakeholders ...

Test Manager, support the Software and Data Science teams by designing, developing and executing independent Test Plans and Test Procedures, covering functional, regression, performance and security testing to validate software quality. Act as an independent witness in formal test events. Review and approve technical and quality documentation in line … regulatory expectations. Collaborate with internal and external stakeholders to understand product and testing requirements. Promote a culture of quality and continuous improvement. Monitor quality performance metrics and provide insights and recommendations to drive improvements. Ensure compliance with applicable standards, procedures, and customer requirements throughout all project phases. ...

environments. Conduct and coordinate assessments of service delivery, operational processes, systems, asset management and incident management to identify improvement opportunities. Analyse operational data, service performance, incidents, trends and stakeholder feedback to identify opportunities to improve reliability, efficiency and customer outcomes. Develop structured improvement roadmaps aligned with contractual objectives, service … realised benefits against agreed objectives and implement corrective actions where required. Lead post-implementation reviews and produce reports, dashboards and executive summaries covering improvement performance and realised benefits. Identify opportunities to introduce automation, digital transformation and innovative technologies across service and operational environments. Promote a culture of continual improvement ...

will set up services for new customers and investigate alerts from the monitoring platform to inform clients of security threats. You will provide insightful performance summaries, recommend service improvements, and develop relationships with customers to deliver exceptional service. Responsibilities include: Onboarding: manage new customer onboarding to new security services … Resolution: act as point of contact for service‐related issues and resolve them with internal teams Communication: provide regular updates, address inquiries, manage expectations Performance Monitoring: track service performance metrics to identify trends and areas for improvement Process Improvement: identify opportunities to enhance delivery processes and implement ...

strategy in alignment with business, technology and value stream objectives Manage the end-to-end IT supplier lifecycle, including evaluation, selection, tendering, contract negotiation, performance management and offboarding Establish and operate a robust IT supplier governance framework, including service level agreements and performance metrics … liaison between Digital Information teams, business stakeholders, procurement, finance and external suppliers Lead supplier review meetings to monitor customer satisfaction, service quality and SLA performance Identify and resolve supplier service gaps, risks, compliance issues and performance concerns Support budget management, cost-saving initiatives and continuous improvement across ...

with users and stakeholders Gathering feedback and translating requirements into product improvements Managing platform configuration, workflows and user enhancements Driving adoption, usage and platform performance metrics Working closely with finance, HR, BI and technology teams Communicating product roadmaps, updates and priorities to senior stakeholders Helping shape the long ...

marketing team, creating an environment where people can thrive and perform at their best. Use insight, analytics and commercial thinking to optimise campaigns, improve performance and maximise return on investment. Champion innovation through AI, automation and emerging technologies to enhance marketing effectiveness and operational efficiency. Drive continuous improvement across … develop high-performing teams. Extensive experience translating business strategy into commercially successful marketing programmes. Strong commercial acumen with experience using data, insights and performance metrics to inform decisions. Experience influencing senior stakeholders and building trusted partnerships across multiple business functions. Confidence operating in fast-moving, matrix organisations where ...

platform. Evaluate and onboard potential blockchain and payments partners. Translate technical and regulatory constraints into clear business decisions and product requirements. Track key performance metrics (adoption, transaction volume, settlement time, cost reduction). Communicate progress and insights to internal stakeholders and leadership. What We’re Looking For Essential ...

business units worldwide, leading category strategy deployment, global supplier negotiations, stakeholder alignment, and executive-level reporting. The role is accountable for delivering key performance metrics, including Cost Out, DPO, Working Capital, Supplier Diversity Spend, Quality, On-Time Delivery, Supply Resiliency, VAVE, and Supplier Innovation, while advancing Eatons … working model. Key Responsibilities: Lead global category and sourcing strategies to drive Cost Out, DPO, Supplier Diversity Spend, Working Capital, Quality, Delivery, and Service performance while achieving business profit plan objectives. Develop and execute enterprise-wide sourcing initiatives that increase leverage, optimize the supply base, and deliver sustainable cost ...

designs and helps users complete online transactions. Collaborate with User Researchers to test content and assess user understanding. Use research findings, user feedback and performance metrics to refine and improve content. Select appropriate formats and presentation methods to meet different user needs. Build effective working relationships with multidisciplinary … writing skills, producing clear, accessible and usable content. Experience applying user-centred design principles to content development. Experience using user research, feedback and metrics to evaluate and improve content. Ability to simplify complex information for a broad audience, including users with lower levels of digital confidence. Experience collaborating with ...

customers, suppliers and strategic partners. Champion effective CRM usage, pipeline management and sales forecasting. Promote new business development and design-win activity. Implement performance metrics and reporting processes to support informed decision-making. Identify and capitalise on market opportunities and emerging technologies. Ensure customer requirements are translated into … strategic accounts. Strong forecasting, planning and CRM management capabilities. Full UK driving licence. What's On Offer Basic salary of £90,000 - £100,000 Performance-related bonus Car allowance Private healthcare Pension scheme Life assurance Income protection Career progression opportunities within a growing international organisation Apply Today This ...

quality IT support and driving incident management. The role requires strong ITIL knowledge, leadership of customer-facing teams, and the ability to drive improvements, performance metrics, and knowledge management. #J-18808-Ljbffr ...

Opportunity As IT Supplier Manager, you will support the end-to-end IT supplier lifecycle , from supplier identification and evaluation through procurement, contract negotiation, performance management and eventual offboarding. The successful candidate will bring strong commercial acumen, supplier management expertise and process/governance experience , ideally gained within … strategy , ensuring alignment with wider Digital Information and technology strategies. Manage and support the end-to-end IT supplier lifecycle , including evaluation, procurement, contracting, performance management and offboarding. Develop and maintain effective supplier governance frameworks , processes, SLAs and performance metrics. Act as a key interface between Digital Information ...