8 of 8 Remote/Hybrid Problem Management Jobs in the South East

role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse … met. Required Skills & Qualifications: Minimum of four years in technical support and three years in a leadership role. Strong background in incident and problem management, service delivery, and performance metrics such as SLAs and KPIs. Experience managing hybrid support teams and familiarity with IT service management frameworks ...

Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our business as usual support services. This includes allocating tasks, maintaining contractual KPI commitments, producing … serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team ...

logged, acknowledged, and resolved in an efficient manner by taking ownership and ensuring resolution within set measures/KPI`s. Provide incident and problem management using service management tools and keeping our customers up to date with all their requests and incidents. Ensure daily/weekly checklists … within the business and within the technology department to ensure colleagues are supported throughout the lifecycle of Incidents/requests and changes. Provide stakeholder management to support the Service Desk for projects/escalations. The Person In your dream role, you`ll also receive: Bonus: Our discretionary annual bonus ...

enterprise infrastructure across hardware, applications, and networks Work closely with customers and technical specialists to resolve incidents within SLA Provide clear incident/problem updates and customer communications Support continuous improvement by documenting solutions and updating knowledge bases Maintain accurate configuration and asset management records Champion a 'security … hardware, including hardware/software RAID Experience contributing to technical projects Knowledge of data centre operations, processes, and controls Working experience in Incident and Problem Management Excellent troubleshooting skills Soft Skills A problem solving mindset and analytical thinking Strong communicator and collaborative team player Passion for cybersecurity ...

within a Global Legal organization. The role will work closely with Infrastructure Team Leaders and wider IT teams, assisting with day-to-day service management activities and ticket co-ordination. This is an operational, support-focused role, ideal for someone early in their ITSM career looking to gain hands … tools such as ServiceNow, JIRA, Agile and Scrum Daily ticket queue checks, including triage, and updates. Experience in coordination across Incident, Change, and Problem Management processes CAB experience/Change Advisory Board – Taking Minutes, Sending invitations Work alongside Infrastructure, Compute and Network teams, monitoring tickets and ensuring ...

prioritise, and resolve technical issues and requests Deliver excellent customer service across multiple channels Escalate and manage major incidents appropriately Support change and problem management processes Assist with projects and improve internal tools like Power Apps Maintain accurate documentation and asset records Participate in shift patterns, including some … fast-paced environment ITIL knowledge and experience working to SLAs Nice to Have: Experience in the financial services sector Familiarity with vulnerability management tools (e.g., Qualys) Knowledge of remote support tools and collaboration platforms Experience with Power Apps and automating service processes Refer a friend and earn a retail ...

collaborative culture, excellent customer service, and strong technical delivery. You'll step into a key leadership role where your experience in service management, people development, and operational excellence will directly shape the continued growth and maturity of the support function. This position is hybrid working, office-based 3 days … continuous service improvement . Manage resource planning including holiday scheduling and ensuring adequate cover. Conduct and communicate Post-Incident Reviews (PIRs) and support proactive problem management efforts. Collaborate with internal teams and account managers to support client roadmaps and service quality. Support recruitment, onboarding, and training ...

ensure its efficiency. Key Responsibilities: Strategic Partnership: Collaborate with business and operational teams to elicit requirements and ensure alignment with organizational goals. Daily Operations Management: Oversee BPSS support services, striving to meet internal Service Level Agreements (SLAs) daily. Issue Resolution: Facilitate effective communication to resolve issues escalated from vendors … partners, and customers. Problem Management: Analyse and address pervasive system issues to maintain seamless operations. Development Oversight: Coordinate enhancements and project deliveries with Project Managers, ensuring no operational disruptions. Vendor Governance: Manage vendor relationships, ensuring compliance with contracts and performance standards. Team Leadership: Motivate and develop your team ...