16 of 16 Remote Problem Management Jobs in the South East

Problem Manager who thrives on bringing order to complexity and improving the stability of IT services? If you enjoy shaping processes, driving service reliability, and leading teams through structured improvement, this London City-based role could be ideal. This organisation is hiring an IT Problem Manager to join … Technology and IT Service Management function. You will play a critical part in preventing future incidents, improving operational resilience, and embedding best practice across the business. This permanent role pays around £75,000 with three days a week in the London City office. What ...

Incident & Problem Manager** Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking an experienced and governance-focused Incident and Problem Manager to oversee … effective management of IT incidents and problems across the organisation's technology landscape. In this critical role, you will ensure that incidents, including major incidents, are resolved promptly to minimise business disruption and that underlying problems are identified, analysed, and addressed to prevent recurrence. You will provide strategic ...

Incident & Problem Analyst** Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking a highly organised and analytical Incident and Problem Analyst to support … effective management of IT incidents and problems across the organisation's technology landscape. You will also play a key role in continuous improvement initiatives, helping to strengthen operational resilience and safeguard critical business services by applying best practices and supporting governance activities across the technology estate. Key Responsibilities: Monitor ...

Network Infrastructure. - Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. - Support Telent’s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. - Take technical ownership of all Telent incidents to ensure … customer satisfaction, including case management and data collection. - Notify customers and third parties of technical issues, outages, and remediation statuses. - Develop trend analysis and root cause analysis to support Incident and Problem Management processes. - Review performance reports to identify trends and assist the Problem Management ...

analysis of Network Infrastructure. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telents change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents … ensure customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support Incident and Problem Management processes. Review performance reports to identify trends and assist the Problem Management ...

Network Infrastructure. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telent's change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to ensure … customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support Incident and Problem Management processes. Review performance reports to identify trends and assist the Problem Management ...

role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse … met. Required Skills & Qualifications: Minimum of four years in technical support and three years in a leadership role. Strong background in incident and problem management, service delivery, and performance metrics such as SLAs and KPIs. Experience managing hybrid support teams and familiarity with IT service management frameworks ...

analysis of Network Infrastructure. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telents change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents … ensure customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support Incident and Problem Management processes. Review performance reports to identify trends and assist the Problem Management ...

analysis of Network Infrastructure. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telents change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents … ensure customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support Incident and Problem Management processes. Review performance reports to identify trends and assist the Problem Management ...

analysis of Network Infrastructure. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telents change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents … ensure customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support Incident and Problem Management processes. Review performance reports to identify trends and assist the Problem Management ...

recently acquired Crestbridge to expand operations in the UK and Europe. With offices in the US and Europe, we’re looking for do-ers, problem-solvers, and entrepreneurs like you who want to make an impact in our industry, grow with us, and create a community where everyone thrives. … also include auditing and reporting of systems and applications. What you’ll be doing Actively monitor and support internal and external infrastructure systems (Incident & Problem Management), liaising with colleagues as needed Manage SIEM solution, creation of dashboards and alerts. Review security events and escalate to ISO and Infrastructure ...

ROLESANDRESPONSIBILITIES Business as usual oMonitoring of Alerts, replication and review of IS issues. o2ndand 3rdline incident and Service request management. oRoot cause analysis and problem management. oActive directory, DNS, DHCP, File and print services administration and management. oSupported OpCos IT service administration and management. o2nd& 3rdline support … Wintel, AD, DNS, DHCP, RSA, Certificate Authority, RDWEB, Trillex EPO, Encryption and all services etc. oAzure AD Connect and ADFS administration and management oPerimeter Services & WAN/LAN implementation and support oForti manager and Analyzer administration and management. oVoice (Mitel cloud PBX) administration. oProcess and technical Documentation. oCloud Services ...

brilliant at ensuring quality customer outcomes and solutions are delivered. You'll support internal and external customers by providing a superior experience in problem management/resolution and complaints management, ensuring that, in these key moments of truth, they are handled in line with our vision, values … tangible ways which genuinely prevent recurrence for individual and/or multiple customers. Working with a range of internal stakeholders and business areas for problem resolution initiatives you are owning to drive through resolutions to issues impacting our customers. Providing end-to-end ownership and support in the resolution ...

enhance SOC efficiency. Track and coordinate upgrades and lifecycle refreshes of SOC tools in line with end-of-support timelines. Collaborate with Information Management (IM) teams to recover from service disruptions and enhance tool performance. Provide expert input at incident and problem management meetings, supporting remediation ...

Operational Resilience, Business Continuity (Disaster Recovery specialist). The successful candidate will be responsible for developing and executing an IT disaster recovery (including risk management strategy) for enterprise infrastructure. You will also plan for ongoing maintenance. You will also ensure our clients IT infrastructure and services remain resilient … recoverable in the event of disruption. In depth expertise in ITIL frameworks is essential. Previous experience in disaster recovery planning and risk management is also essential. The ability to work closely with business, technical and vendor stakeholders. Engagement via Umbrella Company Only; all taxes & NI deducted at source. General ...

days per week on site. Please note, engagement via Umbrella Company Only; all taxes & NI deducted at source. General responsibilities: - Supporting IT Services (Incident Management/Request Fulfilment) Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised and diagnosed. Work with third parties … colleagues to investigate, accurately diagnose, analyse & resolve IT issues. Knowledge of and experience working within depts. utilising Change Management and Problem Management. Customer Care including providing a welcoming, friendly, customer focussed and professional attitude to all users. Maintain good working relationships with end users and departments within ...