1 to 11 of 11 Remote Monitoring and Management Jobs in the South East

passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU support calls. The ideal candidate will already … have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service. Responsibilities: Deliver an exceptional standard of customer service Provide 1st Line Support via remote tools … and telephone to customers Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed Liaise with 3rd party vendors Prioritising workloads and complete service desk tickets in line with SLAs Ensuring documentation is accurate Required Skills: Exceptional verbal and written communication skills Exceptional customer service skills Can do more »

seeking a Helpdesk Engineer to join our busy team in Rochester, Kent, providing 1st/2nd line support to over 2000 users across Kent and the Southeast. The role is office based with occasional visits to client premises to provide on-site support as and when required. We believe in … a healthy work/life balance, and whilst this is an office-based role (as this encourages camaraderie, communication, and teamwork), we have recently implemented “work from home Fridays”. We understand that career progression is important to you, so we actively support our engineers in completing professional training and … . In addition to helpdesk progression, there is the potential to gain exposure to more advanced areas of IT by working alongside the Projects and Cyber teams. Responsibilities Technical Support: Provide support for hardware and software issues across over 2000+ endpoints. Manage and resolve technical incidents and service requests efficiently. more »

a Senior Helpdesk Engineer to join our busy team in Rochester, Kent, providing 2nd/3rd line support to over 2000 users across Kent and the Southeast. The role is office based with occasional visits to client premises to provide on-site support as and when required. We believe in … a healthy work/life balance, and whilst this is an office-based role (as this encourages camaraderie, communication, and teamwork), we have recently implemented “work from home Fridays”. We understand that career progression is important to you, so we actively support our engineers in completing professional training and … . In addition to helpdesk progression, there is the potential to gain exposure to more advanced areas of IT by working alongside the Projects and Cyber teams. Responsibilities Technical Support: Provide 2nd/3rd line support for hardware and software issues across multiple endpoints. Diagnose and resolve technical issues escalated more »

Office 365, Azure) Storage Solutions (NAS, SharePoint) Virtualisation Technologies (VMWare, Hyper-V) network technologies (Firewall, Switches, Routers, Wi-Fi) We are seeking an experienced and enthusiastic individual to join our expanding service desk team in Hove. The successful candidate will become a crucial member of our service desk, with opportunities … for career advancement. About Us: Viper IT, an established IT provider since 2001, serves a diverse range of local and international clients in a dynamic, ever-evolving environment. We are looking for an experienced and enthusiastic individual to join our expanding service desk team in Hove. The successful candidate will … play a crucial role on our service desk and will have opportunities for career advancement. The Role: So, what will you be doing as a 2nd Line IT Support Technician ? Manage and oversee multiple tickets and projects. Provide technical support within the team and handle 2nd line tickets and projects. more »

has arisen for large MSP based in Kent for a Senior Helpdesk Engineer (L2/L3). You will be responsible for providing 2nd and 3rd Line Support to over 2000 users across Kent and the Southeast. The role is office based with occasional visits to client premises to provide … on-site support as and when required. As a business, they understand that career progression is important, so they actively support their engineers in completing professional training and certification (particularly for Microsoft 365 & Azure). In addition to helpdesk progression, there is the potential to gain exposure to more advanced … areas of IT by working alongside the Projects and Cyber teams. Role & Responsibilities: Technical Support: Provide 2nd/3rd line support for hardware and software issues across multiple endpoints. Diagnose and resolve technical issues escalated from 1st line support. Manage and resolve complex technical incidents and service requests efficiently. Ensure more »

they are now looking to recruit a Helpdesk Engineer to join our team. The engineer will primarily be responsible for 2nd line technical support and will be required to visit client premises to provide on-site support when required. Essential: Detailed knowledge of Microsoft Windows Desktop and Server Experience of … supporting Microsoft 365 Networking knowledge and experience Full clean UK driving licence (for manual vehicle) Candidate must pass DBS check Nice to have: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell … and Automate RMM tool Management of hosted services for Web, Email and SQL databases Personal Attributes: Good team player Passionate about IT Positive and enthusiastic Willingness to continuously learn and progress Can communicate confidently Professional and dependable Able to work well under pressure and multi-task Benefits Fun working environment more »

they are now looking to recruit a Helpdesk Engineer to join our team. The engineer will primarily be responsible for 2nd line technical support and will be required to visit client premises to provide on-site support when required. Essential: Detailed knowledge of Microsoft Windows Desktop and Server Experience of … supporting Microsoft 365 Networking knowledge and experience Full clean UK driving licence (for manual vehicle) Candidate must pass DBS check Nice to have: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell … and Automate RMM tool Management of hosted services for Web, Email and SQL databases Personal Attributes: Good team player Passionate about IT Positive and enthusiastic Willingness to continuously learn and progress Can communicate confidently Professional and dependable Able to work well under pressure and multi-task Benefits Fun working environment more »

they are now looking to recruit a Helpdesk Engineer to join our team. The engineer will primarily be responsible for 2nd line technical support and will be required to visit client premises to provide on-site support when required. Essential: Detailed knowledge of Microsoft Windows Desktop and Server Experience of … supporting Microsoft 365 Networking knowledge and experience Full clean UK driving licence (for manual vehicle) Candidate must pass DBS check Nice to have: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell … and Automate RMM tool Management of hosted services for Web, Email and SQL databases Personal Attributes: Good team player Passionate about IT Positive and enthusiastic Willingness to continuously learn and progress Can communicate confidently Professional and dependable Able to work well under pressure and multi-task Benefits Fun working environment more »

they are now looking to recruit a Helpdesk Engineer to join our team. The engineer will primarily be responsible for 2nd line technical support and will be required to visit client premises to provide on-site support when required. Essential: Detailed knowledge of Microsoft Windows Desktop and Server Experience of … supporting Microsoft 365 Networking knowledge and experience Full clean UK driving licence (for manual vehicle) Candidate must pass DBS check Nice to have: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell … and Automate RMM tool Management of hosted services for Web, Email and SQL databases Personal Attributes: Good team player Passionate about IT Positive and enthusiastic Willingness to continuously learn and progress Can communicate confidently Professional and dependable Able to work well under pressure and multi-task Benefits Fun working environment more »

Managed Service Provider in Kent for a Level 1/2 Support Engineer. You will be responsible for 1st/2nd line technical support and will be required to visit client premises to provide on-site support when required. Role & Responsibilities: Provide desk-side and remote based end-user support … to troubleshoot issues and problems with equipment and/or systems. Setting up accounts for new users. Repairing and replacing equipment as necessary. Administering Microsoft 365. Undertaking ad-hoc projects as instructed by the IT Manager and Management Team. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. … Maintaining and updating technical documentation regularly Essential Skills & Experience: Detailed knowledge of Microsoft Windows Desktop and Server Experience of supporting Microsoft 365 Networking knowledge and experience Full clean UK driving licence (for manual vehicle) Candidate must pass DBS check Desirable: Microsoft Professional Certification Experience of deploying and managing Azure solutions more »

RIGHT TO WORK THIS IS A FULLY ON SITE BASED ROLE About Us: As we continue to grow, we are seeking a collaborative, experienced, and motivated Office 365 Technical Consultant to join our team. This role is integral to delivering high-quality solutions to our clients. Role Overview: In this … position, you will be responsible for designing, implementing, and supporting Office 365 solutions tailored to meet our client's business needs. You will provide technical guidance and best practices to ensure optimal performance and security of Office 365 services. Key Responsibilities: Analyse client's current IT environments and business processes … to recommend Office 365 solutions. Migrate data and applications from on-premises or other cloud platforms to Office 365. Perform regular monitoring and maintenance of customer systems. Ensure appropriate escalation actions are taken for tickets. Manage client relationships professionally, responding to inquiries and developing existing business. Document and update technical more »