26 to 50 of 69 SLA Jobs in the South East

freight security, and paperwork. Support ISO procedures and company values. THE IDEAL CANDIDATE… Proven experience in meeting operational targets as well as working to SLA's and KPI's Experience in adhering to budgetary restrictions and controlling expenditure Knowledge of Quality systems Health and Safety trained DG Awareness trained Fork more »

detailed incident history records, especially when handling 1st Line Support responsibilities. Escalation: Know when to escalate unresolved incidents to 2nd or 3rd Line Support. SLA Adherence: Ensure that tickets meet or exceed service level agreements. User Satisfaction: Verify ticket resolution with users, focusing on efficient and effective problem resolution. Desirable more »

efficiency and common ways in which processes are optimised, spotting or identifying obvious deficiencies. Resolve user requests to a minimum of the agreed service level agreement, empathising with the end user. Own an issue until a new owner has been found or the problem has been mitigated or resolved. Produce more »

management Ensuring engineering resources working on Technical Support are working at optimum levels of performance with sufficient skilled resource available to adhere to contract SLA Quality checking technical support queues/calls Maintaining a deep understanding of our IT solutions and e nsure the team stays current with the latest … on site visits Adhering to ITIL best practice where possible Working closely with the Head of Technical Services and provide Bi-Monthly reporting on SLA and team performance Salary £45-£50k DOE 25 Days Holiday + 8 Bank Holidays Optional Hybrid working (3 days in Reigate) Other organisations may call more »

functions, and ensure the stability and availability these provide to the business. Ensure requests are dealt with in a timely manner in accordance with SLA's You will possess good interpersonal skills, with a pragmatic approach to the customer, be flexible, and willing to work outside normal office hours, where more »

follow-ups, customer meetings to adjust payments and also make sure projected monthly revenue is achieved. Provide internal analysis and reporting on service performance, SLA, and KPI performance. Take up assigned service projects for entire region as required including Machine update program, Cybersecurity etc. Provide regular customer facing performance and more »

Schedule and monitor program activities to ensure timely completion, including follow-ups with external suppliers. Ensure services meet quality and profitability standards as per SLA agreements. Follow specified systems, processes, and methodologies for effective service delivery monitoring, control, and support. Assist in providing business reports as necessary. Attend Client Service more »

and successful service delivery, participating in project and implementation activities to support service readiness before go-live. Adhere to agreements in the eXperience & Service Level Agreement (XLA/SLA). Participate in the standby schedule for out-of-hours incident resolution and act as a liaison between the client and more »

offices is highly desirable Experience of working with network technologies (Firewalls, Switches and Routers, WiFi) Experience in Cloud Solutions Comfortable and experienced working with SLA’s – clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies more »

who has an understanding of the change and release management process. You’ll be responsible for live issues being fixed in line with the SLA & bringing together the right people and resources. Process-oriented the successful Service Delivery Manager will be professional and diplomatic and have a client awareness. The more »

SCW.) The successful applicant will be providing 2nd line support to users of the NHS SCW's IT systems within the Service Level Agreement (SLA) timescales and requirements. They will also be configuring, installing and maintaining a wide-range of IT equipment including desktop hardware, software, peripherals, printers, network switches more »

You will be supporting and assisting all service desk enquiries as they are called in with aim of resolving them first time within tight SLA’s. Ket skills: Answering first line support calls and logging into ticketing system. Responding to support calls to ensure customer satisfaction. Troubleshooting issues in the more »

Engineering teams to define new data sources and integrate them into the CRM systems Provide regular CRM and ROI reporting Set out measurable lead SLA metrics for commercial teams and provide detailed monthly reporting Candidate Requirements 5 years’ experience working in a similar role for a company that has a more »

technical consultant, you will be working as part of a dedicated team to deliver reactive support to ensure compliance with a strict SLA (Service Level Agreement) associated with the contract. The tasks will include (but not limited to): The primary role is to carry out the troubleshooting of hardware and more »

for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1s, identifying training needs, and performance improvements and ensuring all more »

Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices Hardware and software support for laptops and desktops, including onsite laptop repairs Provide remote support on Printer, Wi more »

for a wide variety of current and new technologies for a range of SMB and Enterprise clients. Provide technical guidance and resolve issues within SLA guidelines. Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified. Assist with more »

conducting proactive and reactive maintenance, diagnosing faults, and carrying out remedial works to rectify issues on building control systems in accordance with the service level agreement, this includes carrying out small repairs & remedial works. You will be part of the team that responds to customer service calls in the event more »

IT Support Apprentice - Level 3 A dynamic role, where you will learn and develop various skills and knowledge required for a successful career in IT and customer service. Dealing with colleagues and customers both in the UK and around the more »

RG1 £35,000 - £45,000 plus benefits Keywords: AV, Audio Visual, Project Manager, PM, Technical Project Management, Avixa, Specifications, Budget, Project Plan, RAID log, SLA’s, UC, installations, digital signage, projection. My client is a market leader within the audio-visual space; extremely well-established with a loyal client base … protection of margins. My client has around 30 projects per month with several of these being large - 100k plus. Ensure service contract standards and SLA are adhered to and the service manager is covering all logs. Manage all Engineers in house and external and the appropriate insurances, vehicles and PPE more »

One of Adecco Public Sector's key clients is looking for an IT Network Infrastructure Engineer to join their team for an initial 3 month contract with likely extensions. The role of IT Network Engineer is to support and maintain more »

parties and the relevant line managers Provide support to employees accessing training through online mediums Record, monitor and report on OD completions within agreed SLA's and generate training data as required Raise/record Purchase Orders and organise external course bookings Contribute to the identification and implementation of process more »

incidents clearly and concisely Assisting clients via remote login Progressing and resolving clients' problems confidently and effectively Coping under pressure when busy and meeting SLA's Being proactive, friendly, energetic and well organised If you apply your CV will be read by a real human being and if you have more »

set out by customer service level agreements (SLAs), these may vary by customer and will require the formulation and adjustment of plans to meet SLA requirements. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job description and person more »

provide support to the Service desk and Field Teams, where the additional following responsibilities would be expected: Manage and work to internal and customer SLA’s, escalating any concerns. End to end ownership of problem resolution. The Candidate : The ideal candidate will have 2 Commercial years of experience as a … a dynamic and forward-thinking team. Experience of managing or supporting projects. Experience of working in a customer facing role Familiar with working to SLA’s to meet both customer and contract requirements Working as part of a wider service delivery function. Supporting multi-site clients. You will have solid more »