Service Desk Manager
- Hiring Organisation
- IMT Resourcing Solutions
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £70,000 - £80,000 per annum
Role: Service Desk Manager Location: London | Hybrid working Salary: £ + bonus + benefits Benefits: Private healthcare, share plan, enhanced annual leave, pension, life assurance, income protection Our client, a leading technology and connectivity organisation, is hiring a Service Desk Manager to lead the delivery … shape operational excellence, improve customer experience, and lead a high-performing support function within a fast-growing environment. What you’ll do Lead the Service Desk operation across IT and network service portfolios Drive operational KPIs including SLA performance, customer satisfaction, ticket quality, and escalation management Oversee ...