Senior Service Desk Analyst
- Location
- Dartford, England, United Kingdom
knowledge base articles. Act as an escalation point for the wider Service Desk team. Support continuous improvement initiatives across the Service Desk. ESSENTIAL SKILLS & EXPERIENCE Must have a valid UK driver’s licence and vehicle. Minimum 3 years’ experience in an IT Support, Service Desk or MSP environment. Strong … administration. Active Directory and Group Policy. Networking fundamentals (DNS, DHCP, TCP/IP, VPNs, Firewalls and Switching). Excellent troubleshooting and diagnostic skills. Strong communication and customer service skills. Ability to prioritise workloads and manage multiple tasks effectively. DESIRABLE SKILLS Experience working within a Managed Service Provider (MSP). ...