First Line Support Manager - Canary Care
- Hiring Organisation
- Canary Care
- Location
- SO23 7RX, Kings Worthy, Hampshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £33000/annum
responses Maintain and improve service levels, ensuring customers feel supported and informed Act as the central coordination point for escalations, incidents, and cross-team communication Work closely with engineering and product teams to ensure customer feedback drives continuous improvement Provide clarity on ticket priorities and what's "live" across … within a customer support, service desk, or technical support environment, with a strong understanding of ticketing systems, workflows, and service level management. Your excellent communication skills will allow you to translate technical issues into clear language, and bring a calm, structured approach to incident coordination and escalation handling. ...