a company that values teamwork 👥, communication 🗣️, and customer satisfaction? Look no further than this IT and Communications company! 🤝 Currently seeking an enthusiastic 1st Line Support Technician to join a growing team. This role requires a self-motivated engineer with excellent communication skills and strong technical troubleshooting ability. You … Microsoft Office, and PC building within a corporate environment. 💻 As a member of the team, you'll be responsible for: Providing onsite 1st line support 🏢 Working at customer sites as required 🚚 Proactive desktop monitoring 🖥️ Daily checks 📋 Hardware installation and maintenance 💾 Providing out-of-hours support where required 🕰️ At more »
your IT career with a leading provider of high-performance network storage solutions? You’ll play a key role in delivering enterprise-level technical support to a range of industry customers. What you’ll be doing: 1st-2nd line technical support to customers in line with SLAs and … KPIs. Monitor ticket queues and escalate issues to senior members of the team as necessary. Perform BAU troubleshooting support and maintenance remotely and guide customers through steps to resolve issues via phone and email. Take ownership and prioritise workloads to ensure customers are kept up to date with the … status of their cases. What you’ll bring to the role: 2+ years in IT – with experience in customer-facing technical support roles. Strong ability to empathise and build relationships with customers. Good knowledge in IT with exposure to Networking, Storage solutions (NAS), Client Desktops and Linux Server. Excellent more »
london, south east england, United Kingdom Hybrid / WFH Options
Hunter Bond
An elite technology-driven hedge fund is now seeking a Trading application and production engineer to join it's growing dynamic team in London, with an excellent work environment and culture. Our client is a global firm with a reputation for utilising technology engineering to help shape it's … financial strategy, putting a huge emphasis on investing in it's technical people. They seek an engineer with 2-3 years minimum experience in trade floor environment technology to help with production support, and project work. Any further experience in full lifecycle software engineering is of interest, from …/QA, project management and application support. Key skills needed, ideally: Linux scripting SQL Python FIX 2-3 years minimum experience in trading application support Full production lifecycle - development, test/QA using Jira/Gitlab, project work and support Apply now for more details. Top end salary more »
fields, in an environment where entrepreneurial and solution-oriented thinking is the norm. While this position will see you covering all levels of reactive support over the helpdesk, a forward-thinking approach to proactive implementations, upgrades and automation is encouraged to improve the user experience. You will be working more »
days in the Battersea office with flexible days on Monday/Friday. For this contractor position, you will: Triage, troubleshoot & resolve front-line production support alerts and tickets. Monitor high-traffic systems responsible for operations, including applications, containers, middleware, physical hardware & databases. Have a systematic, test and measure approach … interacting with many of our partners to resolve platform issues. Be a confident communicator, leading telephone or video calls with internal teams & external partners. Support new projects when launched. Have previous production or application support experience, preferably with large-scale distributed systems. The ideal candidate will have the … following: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a fast-paced environment. Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.) Familiarity with configuration and deployment more »
london, south east england, United Kingdom Hybrid / WFH Options
STRONG Group
and reliable products and services through a wide range of affordable, simple, and effective technological solutions. Position Summary: As the Home Networking Product Test Engineer, you will be responsible for ensuring the quality and performance of our networking products through comprehensive testing and analysis. You will play a critical … of various devices, including 4G and 5G mobile routers, WiFi mesh systems, powerline adapters, WiFi repeaters, and routers. Additionally, this position will entail handling support emails from end-users, providing timely and effective responses to address their inquiries and technical issues.The ideal candidate will possess a deep understanding of … scenarios to identify and troubleshoot issues related to connectivity, performance, and compatibility. Configure and maintain test environments, including network infrastructure, equipment, and software, to support ongoing testing activities. Utilize network testing tools and equipment to analyze network traffic and measure performance metrics. Develop and maintain automated test scripts and more »
industry to get their teeth stuck into new projects & technologies. Salary up to 45k 3 days in office - Hybrid (South Darenth) Key Responsibilities: Project Support: Participate in project meetings and new product introduction processes. Supplier Collaboration: Work with suppliers to optimize product utilization and customer satisfaction. Innovation: Stay updated … on trends and technologies to drive innovation and improvement. Key Tasks: Provide technical support for sales, marketing, customers, and internal stakeholders. Ensure department continuity during team absences. Develop solutions that meet service requirements and customer needs. Person Specification: Education/Experience: IT-related degree or 3+ years’ industry experience more »
private equity and infrastructure investments. Be part of a dynamic team driving growth and maximizing value in the alternative asset management industry. Key Responsibilities: Support the Data Team Lead in system updates. Develop, modify, and maintain software components. Resolve data/software issues and suggest technical solutions. Collaborate with more »
entertainment experiences for people around the globe. We offer a range of services such as cloud computing, advertising, FinTech, and other enterprise services to support our clients' digital transformation and business growth. Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. … and local operations teams abroad to deliver optimal IT and cloud infrastructure solutions for Tencent's Europe Gaming business. Offer professional technical advisory and support to our Europe business, encompassing solution preparation and evaluation, Proof of Concept (POC), demonstration, and professional service delivery. Drive the adoption of existing IT more »
IT SupportEngineer – 6 Month Contract Role – Inside IR35 Our client, based in the Gatwick area have an exciting opportunity for an IT SupportEngineer with 1st/2nd line experience to join their team on a 6 Month contract basis. The role will require excellent … communication skills, supporting the user base over the phone, on email and face to face. IT SupportEngineer – Key Skills: Job Requirements - Proven experience as a support desk technician or other customer support role - Tech savvy with working knowledge of office automation products, service desk and … diagnose and resolve basic technical issues with a first contact expected fix rate of 60% - Excellent communication skills - Customer-orientated and cool-tempered IT SupportEngineer – 6 Month Contract Role – Inside IR35 Due to the volume of applications received for positions, it will not be possible to respond more »
2nd Line SupportEngineer - Milton Keynes 5 Days per week onsite - £35,000 2nd Line SupportEngineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line SupportEngineer to come on board to provide support … managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills, * Strong 2nd Line support experience * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance for smartphones (Android & iOS), tablets (Android more »
Newport, Isle of Wight, United Kingdom Hybrid / WFH Options
VIQU Ltd
Network SupportEngineer - £28,000 - £30,000 Hybrid/Newport VIQU are partnered with a multi-award-winning Welsh health-care organization that is hiring a Network SupportEngineer to join their Networks team. The Network SupportEngineer will be supporting over … to expand substantially over the following 5 years. The position is available due to an internal promotion to a subject specialist role. The Network SupportEngineer will have the flexibility to work from home and over tasks are to ensure the services, SLAs and terms and conditions are … fulfilled between the ICT Services and its customers. Key attributes of the Network SupportEngineer are: - 1+ years' experience in network support capacity. - Candidate's knowledge of network and security are supported by theoretical understanding and acquired training. - Qualified in at least one of the below: CCNA more »
Dartford, Kent, United Kingdom Hybrid / WFH Options
ALLEGIANCE TECHNOLOGY LTD
1st Line SupportEngineer My client, a large MSP based in Kent, are looking for a 1st Line SupportEngineer to join their ever-growing team. You will play a critical role in providing technical support and assistance to end-users within the organisation. You … ensuring a smooth and efficient IT environment. Salary: £25,000-£30,000 Location: Kent Role & Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and … computer systems and networks. Assist with user account management and password resets Repairing and replacing equipment as necessary. Escalate complex issues to second-line support when necessary. Administering Microsoft 365. Undertaking ad-hoc projects as instructed by the IT Manager and Management Team. Maintaining and updating technical documentation regularly more »
Havant, Hampshire, South East, United Kingdom Hybrid / WFH Options
Mexa Solutions
Not just another 2ndline support role. But when where youre seen as one of the most experienced in the team. The go-to person for helping with any issues/technical advice. Youll be the person that people look up to. But is that enough? Well why not get … involved in ad hoc projects and site visits for support & deployment? All whilst working with the latest & greatest technologies. For a growing IT Service Provider who have acquired 6 new clients in 2024 and are happy to offer 40% remote working. Growth of their staff is important to them … too theyll support & encourage your training, pay for your certifications and encourage you to grow your careers with opportunities in the 3rdline support & project delivery teams available. 2ndLine SupportEngineer Based near Havant, Hampshire Start ASAP Working with a growing Managed Service Provider more »
A 1st/2nd Line SupportEngineer/Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA’s Providing incident management & stakeholder … facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA’s Qualifications/Skills required You do not need to … have all the following but should have experience in some of:- Experience of technical support and of computing technologies. Good understanding of networking, TCP/IP and internet technologies. Knowledge of Microsoft O/S, with Linux an advantage. Passionate about IT with a constant desire to learn and more »
Basingstoke, Wooton Saint Lawrence, Hampshire, United Kingdom Hybrid / WFH Options
Elysian IT
Technical SupportEngineer | Work from home with occasional travel to our Basingstoke office | Full Time | £33,000 per annum Are you a self-motivated, enthusiastic individual with a keen desire to develop your IT knowledge and skills? Our client, a distinguished Microsoft Solutions Partner, has an exciting opportunity … for you to join their small, but growing, Managed Service team as a Technical Support Engineer. Our client specialises in providing transformative services focused on Microsoft Cloud solutions, including Office 365, Business Apps, Mobile Device Management, Operations Management, and Azure. They are dedicated to enacting change, achieving outcomes, and … of Microsoft Cloud Technologies, M365, Azure and Windows operating system. Qualifications in these technologies would be desirable, but not required, although experience in IT Support for at least 4 years is a key requirement. You will be a highly motivated, well organised with a ‘can do’ attitude, have a more »
SupportEngineer (2nd line Windows O365 Azure VMWare) Epsom to £45k Do you have experience of supporting users within a Microsoft Windows/Azure environment? You could be joining an independent Building Society that specialise in savings and mortgages, in a friendly and supportive environment. As a SupportEngineer you will provide 2nd line support to internal users via telephone, email and ticketing system, providing timely and effective resolution to user issues within the agreed SLA. You'll prioritise effectively and escalate problems where necessary to the 3rd line team. Some of your other key … flexibility around start and finish times). Requirements: You have experience working in a help desk/service desk environment in a 2nd line support function You have a strong knowledge of Windows, O365, Azure, Active Directory, Group Policy and Microsoft Exchange/Exchange Online You have experience with more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Job Title: SC/DV cleared ON-PREM AD/Azure support specialist Location: Aldermaston, Reading. Potential hybrid agreements Rate: £600-610 per day Working hours: standard office hours Inside IR35 - Umbrella contractors only *This role is not suitable for consultants or architects* Holding SC or DV clearance We … within a complex locked down System structure. You should possess good written and verbal communication skills, be willing to collaborate with the wider IT support teams and help us develop a strong partnership with our customers IT Leadership. The successful candidate will be responsible in supporting a strategic change … with the Operations Manager and Account Project Lead to define and implement a more agile and collaborative structure which is capable of blending BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement more »
Aldermaston, Berkshire, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Job Title: SC/DV cleared ON-PREM AD/Azure support specialist Location: Aldermaston, Reading. Potential hybrid agreements Rate: £600-610 per day Working hours: standard office hours Inside IR35 - Umbrella contractors only .This role is not suitable for consultants or architects* Holding SC or DV clearance We … within a complex locked down System structure. You should possess good written and verbal communication skills, be willing to collaborate with the wider IT support teams and help us develop a strong partnership with our customers' IT Leadership. The successful candidate will be responsible in supporting a strategic change … with the Operations Manager and Account Project Lead to define and implement a more agile and collaborative structure which is capable of blending BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement more »
JOB TITLE: SC cleared Solution SupportEngineer LOCATION: Aldermaston, SALARY: £56,525 WORKING HOURS: Standard office hours 9 day working fortnight, every other Friday off Holding SC or DV clearance is a MUST. Due to the clearance required we can only progress with British nationals Purpose of the … a very good understanding of software application packaging, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on … issues end users might be facing and drive improvement and simplifications to help end user process Maintain good working relationship with key stakeholders and support teams Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills more »
Our client, a specialist consultancy supporting the UK Defence sector, is seeking a Graduate Systems SupportEngineer to join their team. This is a permanent position offering excellent opportunities for career development and growth. As a recent graduate, you will have the chance to learn and contribute to … the design and delivery of support services for IT systems. Your role will involve working closely with Project Leads, gaining knowledge and experience in Systems Engineering and Service Support principles. There will be ample opportunities to use your creativity and problem-solving skills while contributing to shared goals. … IT Service Management and Defence technology sectors Engaging with clients and developing consulting skills Gaining hands-on experience in the design and delivery of support services Contributing to problem-solving initiatives and achieving shared goals Shaping your future career through a variety of experiences Job Requirements: Enthusiasm and motivation more »
Location: Oxfordshire (office based) My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT SupportEngineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service … clients, working on BAU support calls. The ideal candidate will already have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service. Responsibilities: Deliver an … exceptional standard of customer service Provide 1st Line Support via remote tools and telephone to customers Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed Liaise with 3rd party vendors Prioritising workloads and complete service desk tickets in line with SLAs Ensuring documentation is accurate more »
Technical SupportEngineer in the HVAC sector required to provide application and pre-sales project technical support for the sales team and customers EG for AHU and Heat Pumps selection and quotation… So, Do you have applied knowledge in AHUs (Air Handling units), Heat Pumps, and or … going benefit of training at your fingertips through remote sessions available daily or in person sessions multiple times a week!! In this HVAC Technical Support role you will: Provide application and pre-sales project technical support for the HVAC sales team and large commercial and residential customers Provide … customer support on AHU, AC, Chillers, and Heat Pumps product selection and quotations Liaise with the factories, technical, contracts and pre-sales teams when required Provide ongoing customer support throughout the ordering and delivery procedures Issuing of order acknowledgments Sizing of residential heat pumps whether whole house or more »
Are you an IT Support professional looking for your next career opportunity? Are you keen to work for a Microsoft Gold partner, providing first class IT services to the education industry? You will work on site within schools, ensuring that IT systems and services are always available. You will … be providing 2nd Line IT Support as well as manging key accounts, being the bridge between the schools and the business. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. You would need to use … your own vehicle for travel and will be reimbursed for mileage. Role: Senior ICT Technician aka Senior IT Support Technician, Desktop SupportEngineer, Field IT SUpport Location: Surrey, some Berkshire you will travel around Schools in the Surrey/Berkshire. Usually you would cover more »
Berkshire - Surrey, Guildford, Surrey, United Kingdom
hireful
Are you an IT Support professional looking for your next career opportunity? Are you keen to work for a Microsoft Gold partner, providing first class IT services to the education industry? You will work on site within schools, ensuring that IT systems and services are always available. You will … be providing 2nd Line IT Support as well as manging key accounts, being the bridge between the schools and the business. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. You would need to use … your own vehicle for travel and will be reimbursed for mileage. Role: Senior ICT Technician aka Senior IT Support Technician, Desktop SupportEngineer, Field IT SUpport Location: Surrey, some Berkshire you will travel around Schools in the Surrey/Berkshire. Usually you would cover more »