2 of 2 Remote/Hybrid Text Analytics Jobs in the South East

reserve the right to close the advert earlier If we receive a high volume of applications. We're looking for a Speech Analytics Manager to lead and evolve our Genesys speech analytics capability, transforming customer interaction data into meaningful insight that improves customer outcomes, strengthens Consumer Duty oversight … drive operational efficiencies across Customer Operations, Fleet Operations and the Virtual Dealer Team. What you’ll be doing: Lead the use of speech and text analytics to identify customer trends, risks, demand drivers and opportunities to improve efficiency and customer outcomes. Turn customer interaction data into actionable insights ...

requirements, partnering with Technology, Data and Change teams to improve assurance coverage, efficiency, targeting and adoption of future‐state QA capabilities. Champion AI & Advanced Analytics Opportunities – identify, shape and govern AI, speech and text analytics use cases, ensuring outputs are explainable, appropriately controlled and used effectively … Head of Customer Assurance and the evolution of a modern, customer outcome‐focused QA function. Key Qualifications Significant experience leading the application of analytics, insight, automation or assurance capabilities within Insurance, Financial Services or another regulated environment. Proven experience developing risk‐based insight, governance reporting, business requirements and reporting ...