4 of 4 Remote Customer Experience Jobs in South London

make a positive impact continues to gain momentum. Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up and … beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & Continuous Improvement Develop scripts … Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer-facing status page to improve More ❯

retail consumer facing mobile application proposition for Foresters. It involves defining the apps vision, developing its core features, and managing its end-to-end delivery to ensure a compelling, customer-centric digital experience. The position requires close collaboration with internal teams and third-party partners, translating customer needs and business objectives into functional requirements and engaging user journeys. … You must have strong experience in mobile product development, particularly within financial services, and a solid understanding of regulatory frameworks such as the FCA Consumer Duty. Your day to day will include: Gathering and understanding customer needs, competitive landscape, and market trends to inform the applications development New product/proposition development including initial life cycle management Identifying … priority problems to solve and customer needs to meet, ensuring propositions are commercially viable, technically feasible and usable for customers Discover and prioritise optimisation opportunities that allow for continuous improvement of product outcomes and experience for customer Collaboration with 3rd parties, technical product managers, designers, developers, and marketing teams. Ensuring adherence to contractual agreements and best practices More ❯

Programme Manager – Temenos Implementation (Lending, Integration & Data Migration) Role type: Contract Location: Remote or Hybrid in the UK Rate: Negotiable A leading Digital Transformation that revolutionise customer experience are looking for an experienced Programme Manager to lead a comprehensive implementation of the Temenos Core Banking System. This role places particular focus on residential and commercial lending, system integration … strategies, including UAT, SIT, and regression testing for lending workflows, data migration, and integrations. Support change management, user training, and operational readiness activities across impacted departments. Required Skills and Experience Extensive experience delivering Temenos implementation programmes, with particular focus on Temenos Lending (TLC/LC) or tailored lending solutions. Strong expertise in both residential and commercial lending operations … regulatory compliance (e.g., PRA, FCA, Basel). Exceptional stakeholder engagement and leadership across cross-functional teams. Proficiency in recognised programme and project management methodologies (Agile, Waterfall, PRINCE2, MSP). Experience in managing third-party vendors and globally distributed delivery teams. Preferred Qualifications Recognised certifications in project/programme management (e.g., PMP, PRINCE2, MSP). Experience with Temenos-certified More ❯

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key … delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer experience. Essential Requirements: Qualifications: Proven skills in Customer Service, Customer Support, and ensuring More ❯