Merton, London, United Kingdom Hybrid / WFH Options
N Consulting Limited
Role: IT Service Delivery Manager Location: Wimbledon Work Mode: Hybrid Domain Experience: Insurance Job Description: Experience: 20+ years in IT service delivery, 5+ years in insurance domain. Should have managed multiple large projects/programs. Education: Bachelor's degree; PMP, ITIL, Agile certifications preferred. Domain Knowledge: Expertise in insurance processes and regulations. Technical Skills: Familiarity with ITMore ❯
I'm currently partnering with a rapidly growing, forward-thinking organisation that's investing heavily in digital transformation - and they're on the lookout for an experienced Helpdesk Manager to lead their internal IT support function. This isn't just a "keep the lights on" kind of role. You'll be front and centre in driving operational efficiency … supporting end-users, managing change requests, and helping shape an IT environment built for scale. This company is renowned for its positive culture, growth mindset, and commitment to innovation - including AI integration and cutting-edge Microsoft technologies. Day-to-Day Leading and managing the day-to-day operations of the IT Helpdesk Ensuring timely resolution of support tickets … and change requests Acting as the go-to escalation point for complex technical issues Collaborating with Business Improvement and IT teams on wider projects Supporting staff with hardware/software setups, onboarding/offboarding, and events Maintaining internal documentation and knowledge bases Analysing trends in support tickets to drive continuous improvement Managing external vendor relationships when needed Key Performance More ❯
I'm currently partnering with a rapidly growing, forward-thinking organisation that's investing heavily in digital transformation - and they're on the lookout for an experienced Helpdesk Manager to lead their internal IT support function. This isn't just a "keep the lights on" kind of role. You'll be front and centre in driving operational efficiency … supporting end-users, managing change requests, and helping shape an IT environment built for scale. This company is renowned for its positive culture, growth mindset, and commitment to innovation - including AI integration and cutting-edge Microsoft technologies. Day-to-Day Leading and managing the day-to-day operations of the IT Helpdesk Ensuring timely resolution of support tickets … and change requests Acting as the go-to escalation point for complex technical issues Collaborating with Business Improvement and IT teams on wider projects Supporting staff with hardware/software setups, onboarding/offboarding, and events Maintaining internal documentation and knowledge bases Analysing trends in support tickets to drive continuous improvement Managing external vendor relationships when needed Key Performance More ❯
