Help Desk Manager SaaS App Suppt Specialist, 50k
- Hiring Organisation
- Langley James Limited
- Location
- Kingston Upon Thames, Surrey, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £50,000
Responsibilities: Application Mastery: Learn and support a bespoke SaaS application, becoming the internal subject matter expert and primary escalation point for complex queries. Team Management: Line-manage, mentor, and direct the daily workload of two support analysts. Service Delivery: Manage incoming incidents and service requests using Freshdesk ...