2 of 2 Remote SLA Jobs in South London

to laptops and desktops Troubleshooting desktop and system problems, diagnosing and solving hardware/software incidents/problems Incident management Provide exceptional service support to the business Work to SLA thresholds for incidents, requests and problems Desirable skills: Excellent communication skills and a strong communicator at all levels including at senior business level Has excellent attention to detail Remains calm More ❯

Liaise with Abacus, DSB, Darwin, OAK and Esco to resolve and query set up and delivery issues Relationship management (all third parties and key stakeholders): Initiate and action quarterly SLA catch up meetings to chase up on any contractual obligations Maintain and develop relationship with Subscription bureaus: Abacus, DSB, Darwin, OAK and Esco Maintain and develop relationship with Heads of More ❯