2 of 2 Remote Windows 10 Jobs in South London

Responsible for providing technical support (remote and desk side), fielding questions from internal end users in an office setting, and troubleshooting technical issues (Tier 1 & 2) related to Windows desktop OS, proprietary software, virtual desktop, mobile OS, printers, and other related IT systems or hardware. Providing technical support, isolating, and resolving hardware and software problems involving applications, operating … support requests to higher-level IT support specialists and experts. Skills and experience: Experience working in a customer service-based environment. Entry-level certifications (O365/Azure/Windows). Background within an ITIL environment (ITIL v4). Great customer service skills. Strong verbal and written communication skills. In-depth knowledge and experience working with Microsoft products including … Windows 10, 11/Office 365, Azure, Active Directory. Excellent troubleshooting skills, with the ability to solve complex incidents and provide effective solutions for our end users. Laptop setup knowledge (hardware provisioning). Passion for IT, with an enthusiastic and open-minded approach. If you are selected for interview, and need any reasonable adjustments made for More ❯

on-site staff with exceptional customer service and technical expertise. What You'll Do: Provide outstanding customer service via phone and in person. Troubleshoot and resolve issues across Windows 10/11, Office 365, AOVPN, Autopilot, and Azure environments. Support users working remotely and on-site through VPN and remote support tools. Manage Active Directory, including … asset tracking. Follow IT best practices, including ITIL principles. Experience Needed: At least 3 years' experience in IT support roles, ideally 1st/2nd line. Strong knowledge of Windows 10/11, Office 365, and cloud services like Azure. Hands-on experience with AOVPN and related remote access tools. Excellent troubleshooting skills, with a proactive and More ❯