11 of 11 Remote/Hybrid Customer Experience Jobs in South Wales

Opportunity Do you have extensive experience scoping, architecting, and delivering Business Applications on the Microsoft Power Platform? Are you a consultant at heart,someone who thrives on solving real business problems, shaping digital roadmaps, and guiding customers through change? Do you enjoy owning the end to end customer … within the highly successful iCoTech Consulting Team. This is a pivotal role within the practice. As a Power Platform Functional Consultant, you will lead customer engagements, own the technical and functional direction of solutions, and act as a trusted advisor to senior stakeholders across our client base. You will ...

Developers, MarComms Managers, and Marketing Effectiveness to remove delivery obstacles ensuring campaigns are delivered on time and meet our ambition to be true visible customer champions. As we move towards a more effective always on strategy, this role will be accountable for campaign execution but also leading on continuous … using Unica Deliver ensuring campaigns are executed flawlessly, on time, and in line with agreed plans. Our aim is to deliver seamless, high-quality customer communications at scale. Take full ownership of campaign execution, including creative asset updates, HTML build, QA, and deployment, applying expert judgement to maintain consistently ...

product ownership role for the technology underpinning CRM across the business. About the role The organisation runs HubSpot as the operational backbone of customer service, sales and its contact centre, with a bespoke front end built for customer service teams and dedicated tooling for sales. HubSpot … deliver value. The role also has visibility into lead management for some of the organisation's higher-value product lines, and involvement in customer-facing presentations relating to CRM and digital capability. Responsibilities Developing and maintaining the CRM strategy in conjunction with key business stakeholders Acting as CRM business ...

part of a fast-moving environment building defensible capabilities to keep Monzo and our customers safe. Our work has a direct impact on customer experience and the company’s bottom line by reducing fraud and scams in financial transactions. Our ML scientists work on problems spanning fraud detection … prevention, transaction monitoring for suspicious activity, customer risk assessment and operational tooling. What you’ll be working on A Lead Machine Learning Scientist is a technical individual contributor (IC) leadership role. You will be expected to leverage deep experience in developing and deploying advanced ML models ...

Managed Service Provider supporting a major public sector customer. This is an excellent opportunity for an experienced Service Delivery Manager who enjoys building strong customer relationships, driving continual service improvement and ensuring high levels of service delivery within a fast-paced managed services environment. This is a predominantly remote … required on-site in Swansea. The Role As the Service Delivery Manager, you will act as the primary point of contact for your assigned customer, ensuring contractual obligations are met while delivering an exceptional customer experience. You will work closely with internal technical teams and customer stakeholders ...

Newport/Telford office once each week but only if this is manageable. My client is looking for an enthusiastic and relationship-focused Veterinary Customer Success Manager to join a growing team, working for a company who is rapidly expanding they're going to be doubling in size this … resolving more complex queries and identifying ways to help practices work more efficiently. If you enjoy building strong relationships, are passionate about delivering exceptional customer experiences and like the idea of being on the road meeting customers across the UK then we'd love to hear from you. About ...

Newport/Telford office once each week but only if this is manageable. My client is looking for an enthusiastic and relationship-focused Veterinary Customer Success Manager to join a growing team, working for a company who is rapidly expanding; they're going to be doubling in size this … resolving more complex queries and identifying ways to help practices work more efficiently. If you enjoy building strong relationships, are passionate about delivering exceptional customer experiences and like the idea of being on the road meeting customers across the UK then we'd love to hear from you. About ...

partner with senior leaders to shape strategy, set direction, and drive execution while growing a high-performing design team. You’ll influence product and customer experience, and raise the design quality across the organisation. You’ll set priorities, shape roadmaps, and turn strategy into impactful execution, building ...

seeking a Machine Learning Scientist to join a multidisciplinary squad. You will develop and deploy advanced ML models to detect fraudulent activity while balancing customer experience and cost. The role emphasizes production readiness, experimentation, and business impact. The ideal candidate will own end-to-end ML solutions, collaborate ...

Connect API. You will own the roadmap to develop our APIs and will need to make important prioritization decisions to meet current and future customer needs (including fit-for-use for LLMs). Key to the role will be working with the API Architect and development team to ensure … engineering, product, marketing, sales and support teams and customers across the globe to ensure smooth product development, go-to-market and day-to-day customer experience. KEY DUTIES AND RESPONSIBILITIES Champion the customer perspective, gathering feedback to inform API product decisions. Own and prioritize the product roadmap ...

suite. Understanding clients' strategic objectives and technology challenges to identify opportunities for additional services and projects. Creating strategic account plans that maximise customer value and drive long-term growth. Producing accurate sales forecasts, pipeline reports and account plans for senior leadership. Working closely with delivery and operations teams … ensure an excellent customer experience. Leading regular account reviews and positioning the business as a trusted strategic partner. Maintaining accurate CRM records, contact mapping and opportunity tracking. Representing the business at industry events and networking opportunities. Sharing customer feedback and market insights to support future service development ...