1 to 25 of 26 Remote Customer Service Jobs in South Wales

Customer Service Team Lead Cardiff - Hybrid, 3 days in office £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy … for the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned … with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front. The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical More ❯

delivery and day to day management of highly complex programmes of technical and cultural change, using recognised methodologies such as PRINCE, AGILE and Management of Risk. Programmes may include service upgrades, adoption of common operating models across multiple organisations at pace and new service developments. Champion innovation and emerging technologies, keeping key stakeholders informed of all related system … both within the NHS and outside, to ensure the NHS in Wales is at the leading edge with FMS solutions, as far as practicable. Examples include Software as a Service, Robotic Process Automation, business intelligence tools including generative and predictive AI. Foster a close working relationship with the NHS Wales finance community as well as with Directors of Digital … organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find out more about More ❯

Job Role: Customer Service Representative Location: Remote Role Summary: One of our clients is hiring experienced Customer Service Representatives for a research initiative with a top global AI company. This opportunity allows you to apply your real-world expertise to help improve AI systems that understand customer support interactions and problem resolution. Key Responsibilities: Use … your customer service experience to design and evaluate realistic support scenarios. Provide insights that enhance the accuracy and empathy of AI-driven communication models. Review materials for quality, clarity, and alignment with real-world service standards. Work independently on flexible, asynchronous tasks. Working Conditions: Fully remote, with flexible scheduling around your availability. Minimum 15 hours per week … duration approximately 3–4 weeks). Requires a desktop or laptop computer (Chromebooks not supported). Ideal Qualifications: Based in the US, UK, or Canada. Proven expertise in handling customer interactions across phone, email, or chat. Strong communication and analytical skills with attention to detail. Apply Now More ❯

Job Role: Customer Service Representative Location: Remote Role Summary: One of our clients is hiring experienced Customer Service Representatives for a research initiative with a top global AI company. This opportunity allows you to apply your real-world expertise to help improve AI systems that understand customer support interactions and problem resolution. Key Responsibilities: Use … your customer service experience to design and evaluate realistic support scenarios. Provide insights that enhance the accuracy and empathy of AI-driven communication models. Review materials for quality, clarity, and alignment with real-world service standards. Work independently on flexible, asynchronous tasks. Working Conditions: Fully remote, with flexible scheduling around your availability. Minimum 15 hours per week … duration approximately 3–4 weeks). Requires a desktop or laptop computer (Chromebooks not supported). Ideal Qualifications: Based in the US, UK, or Canada. Proven expertise in handling customer interactions across phone, email, or chat. Strong communication and analytical skills with attention to detail. Apply Now More ❯

Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing … include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new More ❯

Cardiff Position Overview As the Service Desk Lead, you will be responsible for delivering high-quality and efficient customer service to our clients through the daily management of a team. This includes hiring, motivating, rewarding, coaching, training, and problem-solving to ensure optimal performance. You will also develop processes and procedures in alignment with ITIL best practices … any questions after applying, please reach out to our recruitment team. Duties And Responsibilities Successfully support channel partners and direct customers. Manage the porting and provisioning function within the service desk team. Provide internal ICT support, including billing audits and other requests. Create post-incident reports (PIRs) and participate in PIR meetings. Attend and chair INFO-X meetings in … our governance model. Foster continuous improvement within your team, including arranging training sessions to enhance skills. Offer effective coaching and mentoring to team members. Promote a culture of continuous service improvement. Maintain excellent attendance and punctuality. Conduct monthly one-on-one meetings with team members. Serve as Major Incident Manager during Advania UC Major Incidents, ensuring compliance with the More ❯

Customer Success Executive Location: Cardiff/Hybrid working Salary: £24,000 Are you a talented individual that understands what excellent Customer Service looks like? Would you like to work for a company that values their employees, provides personal development and significant career progression? Our client has recently won a number of prestigious accounts and are now looking … to recruit a Customer Success Executive to join their highly successful team. This is an award-winning company that offers excellent training and flexible working. You will be reporting to the Customer Success Manager, the Customer Success Executive primary role is to provide world-class service to their customers by supporting them to achieve maximum results … licence and own car Responsibilities Committed to achieving the right outcomes for your customers, ensuring all key performance targets are met and working with Business Managers to achieve the customer’s commercial targets Understand customer’s requirements in depth and share this knowledge with the supply chain, to ensure the right quality of candidate is put forward Ensure More ❯

Customer Experience Executive Location: Cardiff/Hybrid - 3 days office based and 2 days home based weekly. Looking for a role where your technical problem-solving skills meet exceptional customer care? This is an exciting full time permanent opportunity to join a growing service team delivering top-tier support and account management to key clients. As a … Customer Experience Executive , you'll be at the heart of ensuring first-class service delivery, coordinating technical support, and building strong relationships with clients who rely on outstanding service standards every day. What You'll Be Doing Manage and develop long-term relationships with a portfolio of major and specialist accounts. Act as the main point of … contact for all client service and technical needs. Coordinate and schedule field engineers to meet service level agreements. Apply your technical insight to match the right resources to each task. Maintain detailed records, reports, and service documentation. Provide proactive updates to clients, resolving issues efficiently and professionally. Assess service costs and make recommendations to improve value More ❯

/or vendors to resolve reported issues, escalating technical issues to the vendor for resolution as necessary. Maintain and enhance relationships with system vendors. Uphold a high standard of customer service to all as a representative of the Digital team. Ensure compliance with relevant standards, regulations and PLOS's internal policies. Manage data in accordance with our Information … of business systems Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously Results-driven, capable of balancing multiple high priorities and quickly determining priority Customer-oriented, with the ability to develop and maintain excellent relationships externally and internally Excellent troubleshooting, problem-solving, and analytical skills Adept at queries, report writing and presenting findings Knowledge … organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy Strong understanding of typical operational workflows spanning multiple business functions and systems (e.g. Sales, Marketing, Customer Service, Finance, etc.) Excellent communication skills, both verbal and written. Must be able to clearly articulate and present findings and recommendations to both technical and non-technical team More ❯

Developer – Dynamics CE A leading Housing Association client are looking for a talented software developer to join their Microsoft Dynamics 365 Customer Engagement (CE) software engineering team. This is an exciting opportunity to contribute to the design, development, and maintenance of Customer Engagement solutions, such as Customer Service, Field Service, Talent, and Sales modules, in … the way we live. That's why we are building a modern, efficient, and scalable platform to enable our colleagues and customers to thrive. We believe it is our customer's basic right to have a home that is safe, secure, and warm. We won't compromise on ensuring our homes are all of this and more. We want … proud to live in, that work for them and their families, and are the springboard they need to achieve their aspirations – not a barrier. We utilise Microsoft Dynamics 365 (Customer Engagement and Finance & Operations), Power Platform, Azure, and other cutting-edge tools to build an ecosystem that supports everything from repairs and maintenance to customer engagement, finance, and More ❯

Developer – Dynamics CE A leading Housing Association client are looking for a talented software developer to join their Microsoft Dynamics 365 Customer Engagement (CE) software engineering team. This is an exciting opportunity to contribute to the design, development, and maintenance of Customer Engagement solutions, such as Customer Service, Field Service, Talent, and Sales modules, in … the way we live. That's why we are building a modern, efficient, and scalable platform to enable our colleagues and customers to thrive. We believe it is our customer's basic right to have a home that is safe, secure, and warm. We won't compromise on ensuring our homes are all of this and more. We want … proud to live in, that work for them and their families, and are the springboard they need to achieve their aspirations – not a barrier. We utilise Microsoft Dynamics 365 (Customer Engagement and Finance & Operations), Power Platform, Azure, and other cutting-edge tools to build an ecosystem that supports everything from repairs and maintenance to customer engagement, finance, and More ❯

applications perform to the requirements of its users and clinicians. All support work is undertaken in accordance with National policies, processes and procedures described by the Welsh Health IT Service Management Boards as part of its adoption of ITIL best practice. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally … Applications to which they are assigned and the business and clinical processes that support them. To resolve problems/faults and user support issues to the satisfaction of the customer, and NWIS management. About us At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating. Our … organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offeringa comprehensive benefits package, there is something for everyone. To find out more about working More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll be … the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer HQs in London (roughly twice per month). What you'll be doing: Main … championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll be … the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer HQs in London (roughly twice per month). What you'll be doing: Main … championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support More ❯

delivering market-changing online services, contributing your technical expertise and strong work ethic. Working Environment Operate within an Agile/Scrum framework to meet the needs of a dynamic customer service and operations environment Be a hands-on technologist, driving best practices and helping shape the strategic direction of the IT function Lead a small, distributed team of … engineers across the US, UK, and India, ensuring alignment with business goals and service delivery expectations Manage cloud-based platforms, leveraging tools like auto-scaling, Infrastructure as Code, and continuous delivery methodologies to optimize performance and accelerate delivery Key Responsibilities: Machine Learning Solution Development: Design, develop and deploy ML models, algorithms and agentic AI systems to address complex business More ❯

delegated tasks and projects. Create, update, and maintain clear documentation, policies, and procedures (including ISO 27001 requirements). The Candidate: Strong background as an IT Infrastructure Engineer with solid customer service and communication skills. Expertise in Windows Server/Windows OS, VMware vSphere, Microsoft Exchange, SQL Server, Active Directory, and Microsoft 365. Skilled in network configuration and troubleshooting More ❯

Job Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/NAV ERP systems - involved in day to day 1st line support, troubleshooting system issues and ensuring successful … delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. The role offers flexibility home working and occasional on-site travel requirement. Role & Responsibilities Supporting 1st line help desk support tickets surrounding … D365 BC/Dynamics NAV Troubleshooting system performance issues/minor bug fixing Project based support analysis for new implementation projects Working closely with customers to provide top tier customer service and support Skills & Qualifications Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV Ability to support system issues at 1st line level Strong analytical skills, with More ❯

calls to build pipelines Ability to build trust with a client and work as an advisor Capable of forecasting sales to achieve targets on a monthly basis Experience with customer relationship management (CRM) tools Strong customer service skills Experience in the HR industry a plus It's not required to have experience working remotely, but considered a More ❯

Ultimate or similar applications Demonstrated project management experience Functional experience in one or more of the following areas: Payroll, Absence and/or Time Tracking Passion for providing exceptional customer service Ability to effectively manage against timelines and goals Excellent verbal and written communication skills Business analysis and requirements gathering abilities Ability to learn technology quickly through instruction More ❯

Ultimate or similar applications Demonstrated project management experience Functional experience in one or more of the following areas: Payroll, Absence and/or Time Tracking Passion for providing exceptional customer service Ability to effectively manage against timelines and goals Excellent verbal and written communication skills Business analysis and requirements gathering abilities Ability to learn technology quickly through instruction More ❯

sources to create data models. Microsoft/Office 365 with a particular specialism with Excel to an advanced level. RDBMS systems, such as Oracle or SQL Server SQL Scripting Customer facing skills, able to engage to stakeholders autonomously to collaborate. Nice to Have/Not Essential Wider appreciation of Microsoft BI tools, such as SSRS, SSIS, and/or … SSAS Data Warehouses Web analysis tools such as Google Analytics and web tracking tools. Power Apps Any relevant certification As an individual you will be customer focused, change driven and a keen learner. You will be an excellent communicator, detail orientated, analytical and adept at problem solving and presenting to others. You will understand the positive impact on a … business that an excellent digital service delivery provision will bring, and will display excellent relationship building, interpersonal, and negotiating skills. The role is hybrid working, some office presence required in the and around Caerphilly, otherwise you will be predominantly home based. On offer is a competitive salary, ongoing training & development, the chance to be part of and influence a More ❯

sources to create data models. Microsoft/Office 365 with a particular specialism with Excel to an advanced level. RDBMS systems, such as Oracle or SQL Server SQL Scripting Customer facing skills, able to engage to stakeholders autonomously to collaborate. Nice to Have/Not Essential Wider appreciation of Microsoft BI tools, such as SSRS, SSIS, and/or … SSAS Data Warehouses Web analysis tools such as Google Analytics and web tracking tools. Power Apps Any relevant certification As an individual you will be customer focused, change driven and a keen learner. You will be an excellent communicator, detail orientated, analytical and adept at problem solving and presenting to others. You will understand the positive impact on a … business that an excellent digital service delivery provision will bring, and will display excellent relationship building, interpersonal, and negotiating skills. The role is hybrid working, some office presence required in the and around Caerphilly, otherwise you will be predominantly home based. On offer is a competitive salary, ongoing training & development, the chance to be part of and influence a More ❯

a team environment, possessing excellent communication and organisation skills. Experience in the delivery of digital technologies is desirable but not essential. Due to the geography and spread of our service portfolio, you will be required to be flexible and be able to travel to various sites across Wales at least 3 times per week; this may on occasion, require … a broad range of Primary Care Stakeholders Coach and mentor Primary Care Stakeholders in adopting new digital technologies Build relationships with Primary Care Stakeholders to effectively manage their digital service needs Monitor service requests and act as an escalation point for Primary Care Stakeholder issues, liaising with DHCW, Health Boards and Suppliers, as necessary. Establish and maintain effective … available to them maintaining effective two way written and verbal communication the implementation of national or local initiatives. providing feedback on new processes and procedures to support changes to service implementation, ensuring continuous service improvements to Primary Care Stakeholders. the preparation and drafting of routine and ad-hoc reports maximising the use of technology to improve performance and More ❯

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're in search of a successful Enterprise Account Executive … penetrate top tier accounts. Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability. Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships. Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention … tactics to increase our market share in the Enterprise sector. Demonstrate a strong understanding of Zendesk products and align them with clients' business objectives to secure product expansion and customer satisfaction. Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue. Consistently develop a robust pipeline of qualified More ❯

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're in search of a successful Enterprise Account Executive … penetrate top tier accounts. Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability. Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships. Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention … tactics to increase our market share in the Enterprise sector. Demonstrate a strong understanding of Zendesk products and align them with clients' business objectives to secure product expansion and customer satisfaction. Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue. Consistently develop a robust pipeline of qualified More ❯