1 to 14 of 14 ITIL Jobs in South Wales

communication and customer service skills. Must demonstrate excellent problem-solving skills and a willingness to learn. Familiarity with help desk software and ticketing systems. ITIL certification is a plus. Where you'll fit in: The ICT Service Desk Agent sits within the Service Delivery section of the ICT department and more »

for allocated contracts Management of Incident/Problem/Change Management Processes Skillset & Experience Essential Skills Experienced Service Delivery Manager with a knowledge of ITIL Bachelors degree or equivalent experience Relationship management and interpersonal skills Communication, influencing and negotiating skills Experience of Managed Support Services Presentation and report writing skills more »

a Service Desk environment leading a service desk team at least 1st line level and able to deliver to best practice frameworks (such as ITIL, Service Desk Institute (SDI)) for the delivery of IT services. Ability to remain calm under pressure, a methodical approach with good attention to detail and more »

project Desirable IOSH or NEBOSH qualified or suitable experience Possession of a formal qualification in or a least a good working knowledge of current ITIL processes. Must be computer literate and proficient in Microsoft applications. Experience of managing a major project. Experience in managing project staff and profiling financial budgets. more »

team environment and speaking to customers on a daily basis, your communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the … and remote). Work closely with other Global Support teams to resolve issues, manage IT Requests and provide assistance on 2nd line capacity. Following ITIL methodology, prioritise, log and track multiple issues through to resolution, within agreed time limits Efficiently utilize ServiceNow, Manage Engine and other available tools to log … global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical and problem-solving skills with an emphasis on global root cause analysis. ITIL (Information Technology Infrastructure Library) or relevant certifications Proven work experience as a Support Engineer or similar role Ability to diagnose and troubleshoot basic technical issues Familiarity with more »

Vendor and customer management skills. Degree level education. Prince 2 Practitioner or equivalent Project management qualification. Managing Successful Programmes (MSP) or equivalent is preferable. ITIL experience/qualification is helpful for interaction with IT Operations and Acceptance into Service. Benefits: Up to £65,000 (DOE) 33 days holiday (inc BH more »

for allocated contracts * Management of Incident/Problem/Change Management Processes Skillset & Experience Essential Skills * Experienced Service Delivery Manager with a knowledge of ITIL * Bachelor's degree or equivalent experience * Relationship management and interpersonal skills * Communication, influencing and negotiating skills * Experience of Managed Support Services * Presentation and report writing more »

Service Delivery Manager Certain Advantage is hiring for a Service Delivery Manager based in Newport. This role is on a contract basis and is office-based. The Company We're working with a Manufacturing business that operates in the Aerospace more »

Job summary To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management processes and progressing … a sufficient level of knowledge of the nominated systems in order to respond to user queries by shadowing appropriate team members. Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand … Trac Person Specification Qualifications and/or Knowledge Essential Educated to A-level, diploma or equivalent experience Commitment to continuing professional development for self ITIL Foundation Certificate or demonstrable equivalent experience Good understanding of IT infrastructure at a technical level Knowledge and understanding of NHS working environment Desirable Knowledge of more »

Zscaler, Cisco DNA, and Azure Networking. As part of this role, you'll collaborate with IT Framework Partners, providing guidance and governance within the ITIL process for the systems you'll support. What you'll need to succeed You will need to have experience with the following: Zscaler or an more »

Service Desk, Help Desk, AD, Itil, 1st Line Service Desk Analyst required for a leading and large corporate organisation based in Bridgend. Engagement via umbrella only. Engagement required 4 days per week on site. The successful candidate will have exceptional customer service skills with the ability to maintain composure under … of all tickets in the ServiceNow system. Skills and responsibilities: Respond to end-user inquiries via self-service and phone calls. 1st line support ITIL Participate in exciting IT projects, implement new software, hardware etc. Experience with video conferencing equipment and software e.g. MS Teams. Ability to prioritise and manage more »

you will carry a range of technical and customer-focussed responsibilities, including: 2nd/3rd line support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request Troubleshoot and resolve hardware and software issues Forming part of the support delivery team, reacting to customer more »

an excellent fit! What you'll need to succeed Experience of working in 1st/2nd line Service Desk support role. Experience in an ITIL aligned enterprise environment. Microsoft Active Directory & Microsoft EntraID (Azure), managing computer and user accounts, groups and containers. End user hardware setup, configuration, troubleshooting and diagnostics. more »

Service Desk Analyst, you will be responsible for providing 1st and 2nd line support including application support to circa 1200 staff nationally in an ITIL based environment. You are expected to manage a high volume of approximately 35-40 tickets per day. Duties: Perform hardware setup, installation, troubleshooting, and diagnostic … on supporting Skype for Business. Requirements: Previous experience working in a similar role. Possess 1st & 2nd line Service Desk experience. Experience working in an ITIL aligned enterprise environment. Familiarity with IT Service Management tools i.e. ticket logging software, Microsoft System Centre. Skilled in Windows Active Directory, Microsoft EntraID (Azure), Microsoft … an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3/v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN more »