Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
BUUK Infrastructure No 2 Limited
lives. As the Service Desk Analyst your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and technical services. more »
by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front of house position offering in person customer and technical services. Logging, investigating … supporting Microsoft operating systems, Active Directory and Exchange. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages Knowledge of smartphone & mobile device support. Due to the volume of applications received for positions, it will not be possible to respond to all more »
Newport, Monmouthshire, United Kingdom Hybrid / WFH Options
Confidential
working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary ITServiceManagement (ITSM) solution to efficiently manage incidents, service requests, and other IT-related tasks. You will have the technical ability to support Win10 and 11, Mac OS … and enterprise maintenance and support contracts. Work under limited supervision, both independently and within a team environment. Proficient in incident management tools and ITservicemanagement platforms with a focus on global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical and problem-solving skills with an emphasis on global more »
users and business teams receive exceptional support. Your responsibilities include managing Quality and Reporting processes, implementing support for new projects/services within the ITSM Toolset, and collaborating with relevant resolver groups a... more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Hays Technology
hardware/firmware. Microsoft Windows 10 & Windows 11 installation, configuration and troubleshooting. Microsoft Office 2016 and O365 installation, configuration, and troubleshooting. Experience with ITServiceManagement tools i.e. ticket logging software, Microsoft System Centre. Ability to effectively prioritise and execute your own and team tasks in a busy environment. What more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Additional Resources
experience working in a similar role. Possess 1st & 2nd line Service Desk experience. Experience working in an ITIL aligned enterprise environment. Familiarity with ITServiceManagement tools i.e. ticket logging software, Microsoft System Centre. Skilled in Windows Active Directory, Microsoft EntraID (Azure), Microsoft Windows 10/11 & MS Office. Capable more »