5 of 5 Remote Problem Management Jobs in South Wales

Incident and Problem Manager ?? Newport (Hybrid Working) ?? £62,256 per annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while … tangible improvements in IT service stability, shaping strategies alongside internal and external stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity … with service management tools such as ServiceNow Proven experience working with external partners or vendors in a high-pressure environment Excellent communication skills, with the ability to translate technical concepts for diverse audiences A naturally analytical approach, able to lead investigations and deliver preventative solutions Strong leadership and mentoring capabilities, with a proactive attitude to continuous improvement Benefits More ❯

lead on representing IT at governance boards, driving service improvements, and ensuring operational resilience across both business and CNI platforms. You'll be responsible for overseeing change, incident, and problem management activities, coordinating supplier delivery, and supporting secure, compliant solutions that align with business needs. What You'll Bring: Strong experience in a technical service delivery or IT … operations role, ideally within an ITIL framework Proven understanding of incident, problem, change, and capacity management processes Good working knowledge of infrastructure and platforms including Windows, Linux/Unix, VMware, and Azure Ability to manage technical discussions and represent operations in formal forums Familiarity with LeanIX or similar documentation tools for maintaining infrastructure records A proactive, self-starting More ❯

rollouts, such as device replacement programmes, and contribute to testing and quality assurance of new hardware. This is a highly collaborative role that requires excellent customer service skills, a problem-solving mindset, and the ability to build strong working relationships with users, the ICT Service Desk, and other IT colleagues. As an organisation we support flexible working. You will … running smoothly, enabling collaboration, and responding quickly when things go wrong. What you will do Take responsibility for incidents and requests within the team's scope, using experience and problem-solving skills to investigate and resolve in a timely and efficient manner. Engage in clear communications with staff to arrange face to face meetings or remote sessions to investigate … and/or application issues. Maintain a strong relationship with the ICT Service Desk to share 2nd line expertise, and peers in other operational teams to develop a robust problem management team, working closely to investigate ongoing issues. Act as point of escalation for Desk Side Support issues from Service Desk. Use a range of research and communication More ❯

status of escalated issues and seeking status updates where necessary Keeping the incident creator informed of progress or possible reasons for delay while escalating known or reoccurring issues to management Recommending workarounds or additional training to users to support efficiency Contributing content to the knowledge base to assist with problem management of incidents Developing applications and reports More ❯

platform and reliability engineering approaches (SRE), including observability, performance optimisation, capturing analytics and security best practices Experience implementing Service Level Objectives and using them to drive error budgets, risk management and alerting Knowledge and experience with operating containers at scale within the Kubernetes ecosystem Experience in building robust, fault tolerant systems and identifying areas for improvement all in the … support of maintaining reliability standards Knowledge of incident and problem management practices Proficiency in the software development lifecycle, including testing, version control, branching strategies and deployments approaches using modern software technologies Ability to debug Production code to identify root causes of failure that lead to improvement Experience building and designing APIs or CLIs that solve internal problems or More ❯