1 to 2 of 2 SLA Jobs in South Wales with Remote Work Options

Ensures the team create and leverage knowledge and collaboration to derive increased efficiency and effectiveness. Responsible for ensuring Incidents and Requests are handled within SLA, and any escalations are handled and assigned to the appropriate team. Responsible for ensuring that Interactions are handled and updated with clear details. Responsible for more »

support of a large and varied user base in IT systems Experience of an ITIL service environment Experience of working to Service Level Agreement (SLA) targets and co-ordinating workload to meet them Understanding and experience of providing an effective customer service Desirable Experience of working in a NHS/ more »