1 of 1 Remote Senior Product Manager Jobs in South Wales

The Customer Operations team provides tech led and human led support experiences for our customers. We don't just solve customer problems - we aim to improve customer satisfaction and product engagement by providing effortless, fast, and empathetic support. Our Operations tech team has three focus areas: Creating in app experiences that enable customers to solve their own problems. This … in chat, chat summarisation, and complaints investigation notes. What you'll be working on: Identify the biggest problems to solve that deliver customer and business value. Develop an actionable product vision and strategy that ladders up to the 3 year Operations strategy, informed by user insights and business goals. Get support for your strategy by sharing the right context … sharing your knowledge and experience. You're excited by what we're doing at Monzo and the problems inherent to Customer Operations. The interview process: Initial Call with Hiring Manager Final Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership. A final stage with a Director or VP within the Product team More ❯