1 to 17 of 17 Service Delivery Jobs in South Wales

Clearance *UK Eyes only (No overseas cards or Dual Nationality due to nature of the work) The Role: Provide a technical role in resolving service incidents, applying diagnosis, maintenance, change and configuration control attributes to bring about a resolution or pass to L3 engineers to resolve once all avenues … governance to inbound deliveries from the project design phase to ensure they accurately reflect the live environment, & are appropriately structured to enable successful technical service delivery. Consistently perform and deliver outputs within the service contract time constraints (KPI's & SLA's). Drive efficiency into technical delivery as a key influence and author of departmental and inter departmental process. Provide concise documentation to support the delivery of services. Skills: Strong Technical competence in Networking, with a strong understanding of other technologies, such as Windows, SAN, Security, Virtualisation. Strong skills in interpreting and producing, and tracking more »

Job Title: ICT Service Delivery Analyst Location: South Wales Police Headquarters, Bridgend, Wales Salary: £33,915.00 - £39,036.00 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 15:00 Are you looking for your next career step? Do you want to be a part … of significant growth and technological change, there has never been a better time to join! The Role: We are seeking a skilled and motivated Service Delivery Analyst to join our dynamic ICT Customer Services Team. You will supervise a team of service desk agents, providing direction, support … and guidance to ensure the effective delivery of ICT services. You will be passionate about Customer Services and play an integral role in the delivery of technical solutions to our user base. Responsibilities: Oversee the timely resolution of ICT incidents and service requests, ensuring that they are more »

are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Senior Service Delivery Analyst, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our … Manager and is responsible for areas of Business Management including procurement, contract management, and supplier relations. The role's purpose is to ensure the delivery of IT Commercial Services to support business and project delivery, internal customers, external agencies/partners, and suppliers, to pursue efficient and effective … solutions in line with contracted service levels. Responsibilities: Ensure the delivery of high-quality IT Commercial and Procurement services to internal customers Manage and coordinate Procurement, Contract and Supplier management processes Monitor and report on Contact delivery performance against SLAs and KPIs and take appropriate action to more »

Service Delivery Manager Neath £40K Are you an experienced project manager looking for a new position within a fast-moving and developing industry? Due to continued growth, we are now hiring for a Service Delivery Manager to join our operations team! The Service Delivery Manager will manage and take ownership of the company's relationships with our existing clients which includes, overseeing the day-to-day delivery of our contractual obligations for those clients, from inception; delivery; service and renewal; operational control, client communication, and financial management. What you will … largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. New starters will be subject to clearance through the more »

Job Title: ICT Service Desk Agent Location: South Wales Police Headquarters, Bridgend, Wales Salary: £24,921 - £29,874 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 15:00 Are you looking for your next career step? Do you want to be a part of … there has never been a better time to join! The Role: We are seeking a problem solver with excellent communication skills to join our Service Desk. As a Service Desk Agent you will be responsible for providing first line technical support to the 5000+ Officers and Staff across … at least GCSE A-C Level, including Maths and English, or be able to demonstrate equivalent skills and abilities. Proven experience as an ICT Service Desk Agent or in a similar role. Must be proficient in Microsoft Office applications and demonstrate an understanding of their use within an organisational more »

accessibility for users. Work closely with our application development teams to ensure good database design with performance and efficiency in mind. Work closely with service delivery teams, application development teams and users to provide service and issue resolution. Design, install, monitor, maintain, upgrade, test, and tune our … Middleware Administration. Building, installing, upgrading, migrating, configuring, and supporting Oracle databases and Fusion Middleware Application Server upon a Windows Server environment. Working with a service desk ticketing system to resolve service request and incidents. Good knowledge or SQL and PL/SQL. Ability to develop and maintain Windows … administration. Batch scripting. SQL/PL/SQL. Excellent verbal and written communication skills. Excellent ability to deliver to expectation on time. Strong customer service orientation. Strong technical documentation skills. Due to the volume of applications received for positions, it will not be possible to respond to all applications more »

Total Contracted Hours: 40 Collection and Delivery Manager All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. … a loved one. We have a team of over 3,000 hard-working and enthusiastic people who think we are more than just a delivery company. We know each consignment tells a story and we know that for someone somewhere, it'll make their day when we deliver exactly … work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: The role of the Collection and Delivery Manager is to lead and manage the collections and deliveries in an efficient manner that ensures we deliver Great service to our Customers more »

take place throughout the year and that the public realm is kept clean as far as is reasonably practicable. Purpose of the role: Manage service specific digital systems in the Parks & Cleansing service areas, supervising their data and providing technical advice to management and users on correct usage … limited to Customer Relationship Manager (CRM), Parks Maintenance System (PMS), Tree Management software, Asset Management Applications, SharePoint, and any other systems used to support service delivery. To lead onboarding and implementation/rollout of service specific IT hardware and software solutions and undertake ongoing IT development work within … service areas to develop solutions ensuring a proactive approach is taken to meet changing customer needs/service provision. To assist in specification and procurement of IT hardware and software solutions. A few crucial candidate requirements: A relevant degree or part qualified professional, Systems Administrator Professional Certification e.g. more »

Overview of the role The role of Service Delivery Manager (SDM) will encompass a wide range of tasks including but not limited to, providing a high level of service that meets all customer requirements and individual contractual obligations within budget constraints. The SDM will be responsible for … leading a new client relationship while also building and maintaining internal stakeholder relationships. Responsibilities The Service Delivery Manager role would suit an individual who is able to adapt to a fast-paced environment while maintaining high standards to support our customers. The successful candidate will need to demonstrate … Act as a primary customer contact and point of escalation * Produce monthly, quarterly and annual reports for internal and external use * Oversee and manage Service Levels (SLAs & KPIs) * Work across multiple projects with changing priorities * Undertake financial responsibility for allocated contracts * Management of Incident/Problem/Change Management more »

Job Title: ICT Senior Service Delivery Analyst Location: South Wales Police Headquarters, Bridgend, Wales Salary: £38,007.00 - £43,098.00 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 13:00 Are you looking for your next career step? Do you want to be a … are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Senior Service Delivery Analyst, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our … period of significant growth and technological change, there has never been a better time to join! The Role: We are seeking an experienced Senior Service Delivery Analyst to join our ICT Department at South Wales Police working within a Problem Co-Ordination role within the ICT Service more »

meetings on site as and when required SC Clearance required to start due to restrictions, British Nationals only Our Client is looking for a Service Delivery Manager to join their team on an initial 6 or 12 month contract basis. The role of Service Delivery Manager … SDM) will encompass a wide range of tasks including but not limited to, providing a high level of service that meets all customer requirements and individual contractual obligations within budget constraints.The SDM will be responsible for leading a new client relationship while also building and maintaining internal stakeholder relationships. … Responsibilities: The Service Delivery Manager role would suit an individual who is able to adapt to a fast-paced environment while maintaining high standards to support our customers.The successful candidate will need to demonstrate good interpersonal and communication skills as they will have to work with a range more »

be applied to healthcare information. This post will also support the direction of the infrastructure required in designing, developing and implementing a Digital Services Delivery Solution. The post holder will help to provide users with seamless access to information that will support service improvement and management, as well … oIT and analytical skills with a good knowledge of IT tools/systems such as SQL along with Business Intelligence technologies. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission … for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other more »

Engineer - Contract - 12 Months - Shift Patterns - Existing DV Clearance - £50 per hour - Inside IR35 Overview of the role: The 2nd Line NOC team provides service, support, and management capabilities to the Defence Information Infrastructure within Integrated Space Solutions (ISS), from delivery into live service, providing all aspects … of continued management of the live infrastructure though to close down Responsibilities: The responsibility of the NOC L2 Service Engineer includes utilising people, process and tools from across the technical service disciplines and the service delivery area to support live service and the implementation of … design change. The role holder is required to implement technical service solutions as a response to design changes, raised incidents and problems. This will include analysis and planning but will require a strong focus on organising, delivering, monitoring and controlling elements within the reporting path and driving continuous development more »

2nd Line NOC Service Engineer (DV Cleared) Certain Advantage are recruiting on behalf of a well established business for a 2nd Line NOC Engineer. This is a permanent role that requires working on a shift rota including days and nights in Newport because it's supporting a critical … this role requires DV clearance to be in place before starting. You'll join the 2nd Line Network Operations Centre (NOC) team that provides service, support, and management capabilities to a major UK Defence customer , from delivery into live service, providing all aspects of continued management of … NOC liaison with other technical groups, from Architects through to 1st line support on 3rd party applications. Responsibilities: The responsibility of the NOC L2 Service Engineer includes utilising people, process and tools from across the technical service disciplines and the service delivery area to support live more »

Service Delivery Manager Certain Advantage is hiring for a Service Delivery Manager based in Newport. This role is on a contract basis and is office-based. The Company We're working with a Manufacturing business that operates in the Aerospace sector. They design, manufacture and deliver … to be responsible for leading a new client relationship while also building and maintaining internal stakeholder relationships? The Role: This role is for a Service Delivery Manager -someone ambitious and ready to make an impact. You'll be results-orientated and driven to succeed. You'll be working … in a small, experienced, and collaborative team, and be responsible for: Act as a primary point of contact Monthly, quarterly and annual reporting Manage Service Levels (SLAs & KPIs) Management of Incident/Problem/Change Management Processes The Individual We're looking for people who can show: Education (or more »

On behalf of our client, we are seeking to recruit a NOC L2 Service Engineer on an initial 12-month contract. As the NOC L2 Service Engineer you will be required to implement technical service solutions as a response to design changes, raised incidents and problems. This … will require a strong focus on organising, delivering, monitoring and controlling elements within the reporting path and driving continuous development of people and continuous service improvements. Role: NOC L2 Service Engineer Pay: £50 per hour Via Umbrella Location: Newport Contract : 24/7 shift rotation, nights and days … hours per week, 12 months IR35 Status: Inside Security Clearance : Current DV Clerance, UK eyes only due to project Responsibilities Operating within the service desk escalation path the role is responsible for the delivery of multiple service elements and as such, it is critical that communication is more »

Service Delivery Manager Neath £40K Are you an experienced project manager looking for a new position within a fast-moving and developing industry? Due to continued growth, we are now hiring for a Service Delivery Manager to join our operations team! The Service Delivery more »