IT Service Improvement Manager
- Hiring Organisation
- Hays Specialist Recruitment
- Location
- Swansea, West Glamorgan, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 50,000 Annual
Hays are supporting a national organisation in Swansea to recruit a new IT service management role. This is a permanent position paying up to £50,000pa and hybrid working typically 3 days per week in Swansea. In the role, you will own and drive end-to-end problem … management and service stability by identifying trends, leading root cause analysis, and implementing permanent fixes with internal teams and suppliers. You will ensure effective post-incident reviews, maintain a knowledge base, and manage the full IT asset life cycle with a focus on optimisation, cost control, and compliance. ...