Support Technician
- Hiring Organisation
- Akixi
- Location
- Bournemouth, Dorset, UK
- Employment Type
- Full-time
customer service skills. Document issues, solutions, and technical knowledge in knowledge bases and internal systems. Assist in testing, deployment, and maintenance of new software releases and upgrades. Proactively identify potential issues before they impact customers. Maintain compliance with internal processes, security policies, and industry standards (e.g., ISO 27001, HIPAA … from senior team members. Strong communicator, able to explain technical issues clearly to both technical and non-technical audiences. Collaborative team player comfortable in agile environments (Scrum/Kanban). Highly organised, able to prioritise effectively in a fast-paced support environment. Positive, customer-first attitude with resilience under ...