17 of 17 Remote/Hybrid Customer Experience Jobs in the South West

Senior Customer Success Manager Salary: £70,000 - £80,000 per annum, plus circa 10%-15% bonus Location: Remote (Bristol HQ) My client is a rapidly growing technology/SaaS organisation offering a unique portfolio of services to the construction sector across the UK and internationally. There is a clear … would lead to a doubling their size over the next 2-3 years as the products and services are commercialised at pace. The Senior Customer Success Manager, a crucial appointment, will ensure customers achieve their desired outcomes while using a product or service, thereby driving customer retention ...

hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving … Responsibilities Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, ecommerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/ ...

hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving … Responsibilities Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, ecommerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/ ...

Data & Insights Analyst to join a growing organisation in a fully remote role, helping turn complex operational data into clear insights that improve performance, customer experience and business decision making. This is a varied position suited to someone who enjoys getting into the detail of data … with large datasets from multiple sources, identifying trends, developing dashboards and reporting, supporting forecasting and helping the business understand where changes can improve efficiency, customer experience and commercial performance. What you will be doing Analyse large and complex datasets to identify trends, patterns and opportunities for improvement ...

Customer Service Advisor Stratford-upon-Avon | Hybrid Working | Excellent Salary & Benefits Are you ready to take your customer service career to the next level? Do you enjoy building relationships with customers and solving problems We’re working with a growing and forward-thinking business in Stratford-upon-Avon … that is looking for experienced Customer Service Advisors to join their expanding team. This is far more than a traditional customer service role. You’ll be working closely with some of the world’s best-known blue-chip organisations, building strong professional relationships and becoming a trusted point ...

Pattern: Hybrid (office and home working) Salary: 30,000 per annum About Message Direct Message Direct is an award-winning UK contact centre and customer communications provider, delivering exceptional customer service solutions to organisations across a wide range of sectors. We support our clients through inbound customer … services, helping them deliver outstanding experiences to their customers every day. As our business continues to grow, we're looking for a proactive and customer-focused Key Account Coordinator to join our Sales Team. This is an excellent opportunity for someone looking to develop their career within account management ...

time, on budget, and to the highest quality standards. This role is primarily based in the Clevedon office and involves close collaboration with development, customer experience, and client teams. Domestic and international travel may be required. Responsibilities will include Carry out the build of projects on the digital … platform users to encourage engagement. Communicate with the Development team to stay up to date with new features and recommend improvements. Liaise with the Customer Experience team to ensure they are familiar with each project and can deliver networking services effectively. Exceed expectations in terms of product quality. ...

must have: Admin skills in excel and spreadsheets People person who can work with people withing various departments Sales order and customer experience The role involves communicating with the Buyers and end customer so must be customer focused Must be able to manage data accurately Main … activities in achieving project deliverables. Communicating with stakeholders on the progress of the project and capturing stakeholder requirements and needs. Creating, monitoring and managing Customer demands in an ERP system to meet the contractual delivery KPI targets. Responsible for the management of Post Design Services requested by the Customer ...

work, it's who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them. We're looking for a Senior Manager, Data, AI & Performance Analytics to join us on that journey. This role … next move, you'll find opportunities to learn, grow, and be part of something bigger. What you'll be doing Define and deliver the Customer & Digital Data, AI and Analytics strategy, building a high-performing capability to drive eCommerce growth and commercial performance. Act as a senior leader across ...

developing and winning new business opportunities while managing and expanding relationships within an existing portfolio of strategic customers. Working consultatively, you will uncover customer challenges, position innovative solutions, and drive meaningful commercial outcomes through Apogees extensive services portfolio. Key responsibilities include: Driving new business acquisition across strategic accounts … sales cycles from prospecting through to close Building trusted relationships with decision-makers and senior stakeholders Identifying opportunities to cross-sell and expand existing customer partnerships Delivering compelling proposals, presentations, and commercial solutions Maintaining accurate forecasting, pipeline management, and reporting Staying informed on market trends, competitor activity, and customer ...

performing team, and work closely with Engineering, Product, Security, Systems, and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience, customer experience, and regulatory compliance. A key focus of the role is modernising change governance by embedding risk, quality, and assurance directly into … Lead recruitment, succession planning, and capability uplift for the function. Champion continuous improvement, learning, and modern change practices. What were looking for Essential Proven experience leading a Change, Release, or Implementation function in a technology, fintech, payments, or regulated environment. Strong people leadership experience with a track record ...

experienced account management or commercial professional who enjoys building relationships, solving problems and finding opportunities to grow existing partnerships. Ideally, you'll bring: Proven experience in account management, business development or partner success , ideally within financial services, payments, POS or SaaS. A strong understanding of retail operations and payment … negotiation skills, with the ability to engage effectively with stakeholders at all levels. A genuine interest in technology and how it can improve efficiency, customer experience and business performance . The ability to understand technical concepts and translate them into clear, practical benefits for customers. A collaborative approach ...

solutions for the hospitality industry. This is an exciting opportunity to lead a high-performing field sales team, helping restaurants streamline their operations, enhance customer experiences and drive business growth through innovative technology. As a Field Sales Manager, you'll play a key role in developing, coaching and inspiring … team of Field Account Executives, supporting them to deliver exceptional customer experiences while achieving ambitious sales targets. Working closely with cross-functional teams, you'll help drive business growth, expand market presence and contribute to the continued success of a rapidly growing organisation. Key Responsibilities as a Field Sales ...

Service Desk Analyst The Opportunity We're looking for a customer-focused Service Desk Analyst to join a busy and collaborative IT team, providing high-quality technical support across a diverse technology environment. This is an excellent opportunity for someone who enjoys solving technical issues, delivering exceptional customer … other UK sites may also be required. Key Responsibilities Act as the first point of contact for IT support requests, providing a professional and customer-focused service. Log, prioritise, investigate and resolve incidents and service requests in line with agreed SLAs. Manage support tickets through to resolution, ensuring customers ...

work, it’s who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them. We’re looking for a Ecommerce Content & Optimisation Executive to join us on that journey. This role is about more … something bigger. What you’ll be doing Build and publish engaging onsite content across homepages, landing pages, navigation and campaign pages using Adobe Experience Manager (AEM). Support the planning and delivery of seasonal campaigns, promotions and key trading events. Help create personalised customer experiences by delivering targeted ...

work, it's who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them. We're looking for a Creative Designer to join us on that journey. This role is about more than just … your next move, you'll find opportunities to learn, grow, and be part of something bigger. What you'll be doing Designing engaging customer experiences across digital channels and in-store environments. Supporting the Senior Creative in delivering impactful marketing campaigns and creative projects. Creating high-quality design assets ...

telephone, email, LinkedIn, and face-to-face meetings. Build and develop strong relationships with prospective clients. Deliver engaging software product demonstrations tailored to customer requirements. Manage and develop a healthy sales pipeline using HubSpot CRM. Follow up leads and sales opportunities to maximise conversions. Negotiate commercial terms and successfully … opportunities. Achieve and exceed individual sales and revenue targets. Collaborate with marketing and technical teams to support the sales process and deliver the best customer experience. Develop expert product knowledge to confidently demonstrate software solutions across multiple industries. Requirements Minimum of two years' experience in software sales, SaaS ...