18 of 18 Remote/Hybrid Customer Experience Jobs in the South West

Role Working as part of the Service Desk team, the apprentice will play a key role in troubleshooting, maintaining, and improving the digital workplace experience for our clients’ employees. This entry-level position is designed for someone eager to learn and develop core IT support skills in a fast … paced, customer-focused environment. Role Mission: Claranet’s mission is to deliver exceptional workplace technology experiences for our customers. As a Service Desk Apprentice you will ensure Claranet’s customers receive the highest levels of service from first contact to the request’s completion. Objectives & Key Results: Ensure that ...

lifestyle, the outdoors, or thrill-seeking – or if you're simply looking for a company that values you– apply today. SUMMARY As the Technical CX Support Specialist for Gozney, you will report to our Senior Technical Customer Experience Manager and be the crucial bridge between our customers … Contribute to the ongoing improvement of processes and efficiencies, actively collecting customer feedback. Report emerging consumer trends and demand to the Director of CX and Senior Technical Support Manager. Undertake any other ad hoc duties as required by the business. WHAT WE ARE LOOKING FOR Proven experience ...

patients access treatment online. With a strong digital acquisition engine and a subscription led model, the business is investing heavily in optimising its customer journeys to drive sustainable growth while maintaining the highest standards of clinical governance and compliance. This is not a role focused purely on feature delivery. … translating behavioural data into meaningful product improvements. The Role This is a hands on product ownership role focused on the end to end D2C customer experience. You will own the front end journey across landing pages, consultation flows, checkout, subscription management and ongoing patient engagement. Working closely with Marketing ...

Customer Support Specialist Location: Bournemouth Hybrid Salary: £26,500 per annum + 10% bonus Hours: Monday to Friday, 08:30am - 17:30pm We are looking for a proactive and customer-focused Customer Support Specialist to join a dynamic support team. This is a fantastic opportunity for someone … enjoys delivering excellent customer service while working closely with both sales and technical teams to ensure a seamless customer experience. The Role As a Customer Support Specialist, you will be the first point of contact for customers, providing both technical and non-technical support across a range ...

Group, we put our customers at the heart of everything we do, and every colleague has an important part to play. We're the Customer Experience & Analytics Lab, an integral part of the amazing Analytics & AI Platform. As a member of the Conversational Experience & Analytics … Enterprise Architecture and Business Design strategy* **Thought Leadership:** A trusted advisor to a network of colleagues and professionals within and outside the Organisation. Uses experience to provide valuable insights, strategic thoughts and encourage problem-solving.* **Manage a complex set of constraints and opportunities:** Creating and maintaining a blueprint ...

journeys for this financial services giant. Youll join an existing team who are growing, handling the technical build and execution of new customer journeys and CRM workflows being built in Salesforce Marketing Cloud. With this role, you'll be leaning into the technical side, handling the build and creation … journeys, with a decent emphasis on implementing dynamic content within complex customer communications across both promotional and operational comms. Because this sits within financial services, theres naturally a heavy emphasis on regulations within the dynamic content being served. Think things like policy pricing, exclusions, underwriting terms which need ...

journeys for this financial services giant. Youll join an existing team who are growing, handling the technical build and execution of new customer journeys and CRM workflows being built in Salesforce Marketing Cloud. With this role, you'll be leaning into the technical side, handling the build and creation … journeys, with a decent emphasis on implementing dynamic content within complex customer communications across both promotional and operational comms. Because this sits within financial services, theres naturally a heavy emphasis on regulations within the dynamic content being served. Think things like policy pricing, exclusions, underwriting terms which need ...

available for suitable candidates Role Profile We are seeking a talented UX Designer to be part of our dynamic team dedicated to reimagining customer onboarding experiences and enhancing in-app banking functionalities. If you have a passion for user-centered design and a knack for creating seamless digital experiences … encompassing research, interaction design, and some UI work. Collaborate with cross-functional teams to ensure cohesive design delivery across web and mobile platforms. Drive customer experience improvement initiatives, focusing on reducing drop-out rates and boosting conversion through innovative AI solutions. Help shape the design processes, stakeholder engagement ...

insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. Stakeholder Leadership … models, or outreach activities). Provide options and recommendations while enabling the business to understand and own its risk decisions. What skills, knowledge and experience will you need? Experience providing analysis, risk assessment, or decision support within complex, multi-team environments ideally in large organisations with distributed accountabilities ...

Contract: Permanent Role Overview – E-Commerce Account Manager Are you an e-commerce-driven sales professional who thrives in a fast-paced, customer-focused environment? Our client, a respected engineering organisation in Cirencester, is seeking an E-Commerce Account Manager to take ownership of their digital sales channels, marketplace … accounts, and customer portal. This is an exciting opportunity for someone who enjoys blending operational e-commerce management with commercial strategy—driving online revenue, enhancing customer experience, and supporting the wider sales and marketing function. Key Responsibilities – E-Commerce Account Manager Manage and optimise all e-commerce ...

responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement. Key Responsibilities Commercial & Sales Develop and maintain a compelling outsourced services proposition (including SLAs, pricing and benefits … Support bid activity and identify opportunities for growth and cross-sell Oversee billing, invoicing and commercial performance, ensuring profitability Maintain accurate customer records to support renewals and service reviews Implementation & Service Delivery Engage with clients during onboarding to ensure a smooth implementation Work closely with internal teams to deliver ...

responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement. Key Responsibilities Commercial & Sales Develop and maintain a compelling outsourced services proposition (including SLAs, pricing and benefits … Support bid activity and identify opportunities for growth and cross-sell Oversee billing, invoicing and commercial performance, ensuring profitability Maintain accurate customer records to support renewals and service reviews Implementation & Service Delivery Engage with clients during onboarding to ensure a smooth implementation Work closely with internal teams to deliver ...

marina management software platform used by marinas, harbours, and waterfront organisations across the UK and internationally. Our technology helps marine businesses run smarter, improve customer experience, and drive commercial performance. Were looking for a commercially minded Business Development Manager with marine industry knowledge to help grow our customer … Deliver engaging product demos (online and in person) Manage and forecast your pipeline using CRM tools Use your understanding of marine operations (berthing, boatyards, customer services, billing) to sell consultatively Prepare proposals and lead commercial negotiations Represent Harbour Assist at industry events and customer visits What Were Looking ...

Salary £50k to £80k DPE Must live within 30 miles of Bristol City Centre We’re Mezze, the market-leading SaaS B2B ordering and customer experience platform for the food manufacturing industry trusted by national brands. We’re looking for an enthusiastic, team-player to join the development … where necessary Working with designers on UI/UX Testing and deploying releases Developing your own skills and knowledge to meet project needs Useful experience Node.js React/React Native MySQL/PostgreSQL Typescript Serverless/Lambda Version control - Git AWS cloud/CDK Jest HTML/CSS/ ...

global insurers. This is a high profile, disruptive technology within a massive, fast growing industry. Our technology stack is the following (similar languages/experience will also be considered): .Net Core/.Net Framework C# & VB JavaScript/jQuery MySQL AWS (EC2, RDS, S3, VPC etc.) Azure DevOps (knowledge … beneficial) In addition, we are an SME with development culture to reflect this, we're interested in the soft skills to compliment your development experience: Object Oriented Programming, SOLID, REST API Source Control Debugging Clean code Problem solving Communication Qualifications Proficiency in Full-Stack Development, with a focus ...

Change practices, ensuring quality, governance, and service stability. Operational Governance & Continuous Improvement Identifies service trends and implements improvement actions that enhance reliability, performance, and customer experience. Tooling, Automation & Workflow Management Optimises JIRA workflows and Confluence knowledge spaces while supporting automation to streamline operational efficiency. AWS Platform Support Supports monitoring … troubleshooting, and operational activities across AWS services to maintain platform health and resilience. Stakeholder & Customer Engagement Delivers clear, professional communication and provides senior guidance to stakeholders and junior team members. Main Duties and Responsibilities: Provide high-quality first line and advanced technical support in response to incidents and service ...

variety of very large and regulated companies, some of which will be familiar to you. Our technology stack is the following (similar languages/experience will also be considered): .Net Core/.Net Framework C# & VB JavaScript/jQuery MySQL AWS (EC2, RDS, S3, VPC etc.) Azure DevOps (knowledge … beneficial) In addition, we are an SME with development culture to reflect this, we're interested in the soft skills to compliment your development experience: Object Oriented Programming, SOLID, REST API Source Control Debugging Clean code Problem solving Communication Qualifications Proficiency in Full-Stack Development, with a focus ...

Application Services team. This role will play a pivotal part in introducing, configuring, and implementing innovative systems that support internal teams and enhance overall customer experience. Key Responsibilities Collaborate with stakeholders to gather and analyse business requirements Design and model processes and system solutions aligned to business objectives Implement … business functions to ensure successful delivery Continuously review and improve systems to meet evolving business needs The Candidate The successful candidate will demonstrate: Proven experience in IT application systems implementation and delivery Strong knowledge of business analysis techniques, including requirements gathering Experience managing and maintaining SQL databases, including ...