1 to 25 of 26 Remote Customer Experience Jobs in the South West

Are you passionate about delivering excellent service and ready to join a growing, ambitious full-fibre broadband company? We’re looking for an enthusiastic, proactive, and detail-focused Customer Care Representative to join our team in the heart of Bath. Customer Care RepresentativeBath, BA2 – Hybrid working Full time, permanent (40 hours per week) £25,000 - £28,000 per … about providing a service that transforms how people work, live, and connect – putting our customers at the heart of everything we do. With strong values of trust, collaboration, and customer focus, Truespeed is committed to creating positive experiences while supporting local communities and driving digital growth in the region. The Role We’re looking for a Customer Care … Representative to join our dedicated team in Bath. This is a fantastic opportunity for someone with a passion for delivering excellent customer service and a drive to go the extra mile. You’ll be the first point of contact for our customers, handling queries, resolving complaints, and ensuring each interaction is a positive one. Key Responsibilities: Handle customer More ❯

Are you passionate about delivering excellent service and ready to join a growing, ambitious full-fibre broadband company? We're looking for an enthusiastic, proactive, and detail-focused Customer Care Representative to join our team in the heart of Bath. Customer Care Representative Bath, BA2 – Hybrid working Full time, permanent (40 hours per week … about providing a service that transforms how people work, live, and connect – putting our customers at the heart of everything we do. With strong values of trust, collaboration, and customer focus, Truespeed is committed to creating positive experiences while supporting local communities and driving digital growth in the region. The Role We're looking for a Customer Care … Representative to join our dedicated team in Bath. This is a fantastic opportunity for someone with a passion for delivering excellent customer service and a drive to go the extra mile. You'll be the first point of contact for our customers, handling queries, resolving complaints, and ensuring each interaction is a positive one. Key Responsibilities: Handle customer More ❯

Description Motability Operations are currently recruiting for Application Experience Advisors' to join our brand-new Application Experience Team in Bristol on a full-time, permanent basis. Forming part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships and Motability Scheme customers across phone, email and live chat. … two role play exercises over the telephone and a face to face interview with one of the Managers. Qualifications To be successful in the role, you should possess a customer-focused attitude where you naturally put the customer experience at the centre of your thought processes. You look to meet their needs and solve their problems. Be … a natural listener and good communicator, the kind of person who can empathise with a customer, understand what they want and work out what to do next whilst always looking to improve the customers experience. As you will be communicating with a range of customers, dealers and internal stakeholders, it is important that you have strong communication skills both More ❯

project estimates, platform selection and technical designs. You will ensure compliance with all architecture directions and frameworks including technical, security, and regulatory standards and take a prominent role in customer and stakeholder meetings, and technical discussions. You will have a leading role in developing a solution for a project, through initial high-level technical design, into the detailed design … phase, through the development lifecycle and into sustainment of the solution. What does Leidos need from me? Previous experience as a Solution Architect on large customer projects, government customer experience preferred. Experience architecting Inventory Management, and complex multi-stakeholder logistics/supply chain management solutions using modern commercial solutionsi.e. Manufacturing Building IT solutions in Manufacturing … Repairs systems/domain, WMS Warehouse Management System, TMS Transport Management System, IBM Sterling OMS Order Management System, ERP, ESB, Procurement, Business Intelligence, Data Warehouse, etc.), within a government customer environment Experience managing Application Architecture and/or Integration architectural development at an enterprise level including knowledge of application integration concepts and technologies e.g. SOA, ESBs, EAI, XML More ❯

per annum + £4,000 shift rotation allowance Total Potential Salary: £37,000 £40,000 per annum Start Date: ASAP About the Role We are hiring a proactive and customer-focused Support Analyst to join our client's Customer Operations team. Reporting directly to the Head of Customer Operations, this home-based role offers an excellent opportunity … to support customers across UK and US time zones as part of a well-established SaaS business. You ll play a key part in ensuring exceptional customer service by providing technical support and troubleshooting assistance, with a focus on delivering a high-quality support experience to users of the platform. Working Hours This role follows a rotating shift … business hours: Shift 1: 08 30 GMT/BST Shift 2: 14 00 GMT/BST The shift alternates weekly between two Support Analysts (including this role), ensuring seamless customer support across both regions. Shift adjustments may be required to cover colleague annual leave and public holidays (UK Bank Holidays and US Federal Holidays are shared between the team More ❯

per annum + £4,000 shift rotation allowance Total Potential Salary: £37,000 – £40,000 per annum Start Date: ASAP About the Role We are hiring a proactive and customer-focused Support Analyst to join our client's Customer Operations team. Reporting directly to the Head of Customer Operations, this home-based role offers an excellent opportunity … to support customers across UK and US time zones as part of a well-established SaaS business. You’ll play a key part in ensuring exceptional customer service by providing technical support and troubleshooting assistance, with a focus on delivering a high-quality support experience to users of the platform. Working Hours This role follows a rotating shift … GMT/BST Shift 2: 14:00 – 22:00 GMT/BST The shift alternates weekly between two Support Analysts (including this role), ensuring seamless customer support across both regions. Shift adjustments may be required to cover colleague annual leave and public holidays (UK Bank Holidays and US Federal Holidays are shared between the team). Note: Support is More ❯

Product Manager - Digital Customer Journeys £55-60k + Bonus + Private Medical + Great Benefits (Hybrid - offices in Bournemouth or London Are you a product manager with expertise in digital e-commerce and customer experience design? Can you work at a senior level to shape and deliver impactful digital journeys? Working for an ever-growing global … where you can develop, progress, be mentored and mentor others. You will be joining a cross-functional team who lead the way in creating a best-in-class digital customer experience. You will be part of a friendly, professional and successful team. Want to progress to a leadership position? This company are set up to help you grow and … a great benefits package on offer and the opportunity to continue and grow your career further. Ultimately, you will lead the way in improving a key part of the customer journey, used by thousands of people, shaping and delivering features that release real business and customer value. You will manage the roadmap and backlog, facilitate design and ideation More ❯

seeking an experienced Product Owner to become an integral part of our app development team. In this role, you'll lead the evolution and implementation of our mobile app experience, ensuring the delivery of high quality, accessible, and customer centric solutions that delight users and deliver measurable value. You'll work cross-functionally with design, engineering, marketing, and … operations teams to shape our app that empowers users, simplifies journeys, and supports our strategic priorities. Acting as the voice of the customer, you'll translate strategic goals and user needs into a clear, prioritised backlog. You'll ensure the team is focused on delivering solutions that improve customer experience, drive adoption, and support the wider Motability … over the Backlog: Oversee and manage the product backlog using prioritization frameworks such as MoSCoW, RICE, Value/Effort, Weighted Shortest Job First (WSJF) etc. Ensure the backlog reflects customer needs, business value, and strategic goals. Continuously groom the backlog & refine backlog items to adapt to evolving requirements. Manage your product team's Run and Evolve mix and make More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

Customer Service Advisor – Join a Growing Fintech Team! Location: Home-based (UK) Salary: £24,000 - £26,000 dependent on experience Benefits – 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company Our Client Our client own and run two leading fintech platforms, widely recognised as best-in … of the UK’s top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!). The role Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team … building relationships, and making sure everything runs smoothly behind the scenes. This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem-solving, and wants to grow within an ambitious fintech company. What you’ll do Be the first point of contact for partners and customers via email More ❯

Customer Service Advisor - Join a Growing Fintech Team! Location: Home-based (UK) Salary: £24,000 - £26,000 dependent on experience Benefits - 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company Our Client Our client own and run two leading fintech platforms, widely recognised as best-in … of the UK's top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!). The role Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team … building relationships, and making sure everything runs smoothly behind the scenes. This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem-solving, and wants to grow within an ambitious fintech company. What you'll do Be the first point of contact for partners and customers via email More ❯

to fixed term contract from day one. The role is hybrid - 2 days in the office and 3 days from home. The role: To provide administrative support to CRM (Customer Relationship Management) Team. Core Accountabilities: Provide administrative support to the CRM Team, including mailbox management, data processing and organising training events and meetings as required. Contribute to maintaining and … Accountabilities: Actively maintain and monitor the support mailbox and ensure timely response to queries, including referring enquiries as appropriate. Implement best practices to streamline email management and improve overall customer experience. Organise and support meetings and training events with colleagues and teams; and, where appropriate, external meetings and events. Support the team to maintain and improve CRM data quality. … control on new projects and continuous improvements made to CRM systems. Undertake any other reasonable duties as may be required commensurate with the level of the post. Knowledge and Experience Experience in Microsoft Dynamics 365 or any other similar CRM systems. Proficiency in MS Excel, Power Query, or other similar software package to manipulate and standardise data. Experience More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

evaluate, and book their mountain holidays. You'll own the experimentation programme end-to-end - identifying opportunities, prioritising ideas, running tests, and ensuring learnings translate into real commercial and customer impact. That means not just looking at data, but also understanding our customers deeply: how they shop, what frustrates them, what delights them, and how we compare to competitors. … in online travel. What you'll be doing Lead experimentation: Own and deliver a CRO roadmap that steadily improves our booking funnel through regular, well-structured tests. Understand the customer: Talk to customers, observe sessions, and gather insights from sales and support teams to understand pain points and motivations. Research competitors & trends: Stay close to how customers shop with … and Supply to move tests from idea to release quickly, and keep everyone aligned on goals and results. Communicate clearly: Share results and learnings in a way that connects customer experience with commercial outcomes, helping everyone make better decisions. Champion pragmatism: Stay focused on what drives outcomes, making smart trade-offs, while being comfortable working hands-on with More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS The role of account manager is to grow and develop the existing client base around … and prospective client base and will undertake regular coaching sessions to maximise your potential. You will complete regular training and development sessions to ensure that you are meeting both customer and company expectations. The successful candidate will have a strong and coherent plan for finding and winning new business in the marketplace and will be able to demonstrate a … track record of doing so. SKILLS AND EXPERIENCE REQUIRED Ideally you will come from a managed print background,IT or Telecoms and be familiar with contract based selling. The role requires someone who is highly active in the field, client orientated, excellent communicator, experienced negotiator and someone who excels at putting the client first. You will be strong on More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS The role of account manager is to grow and develop the existing client base around … and prospective client base and will undertake regular coaching sessions to maximise your potential. You will complete regular training and development sessions to ensure that you are meeting both customer and company expectations. The successful candidate will have a strong and coherent plan for finding and winning new business in the marketplace and will be able to demonstrate a … track record of doing so. SKILLS AND EXPERIENCE REQUIRED Ideally you will come from a managed print background,IT or Telecoms and be familiar with contract based selling. The role requires someone who is highly active in the field, client orientated, excellent communicator, experienced negotiator and someone who excels at putting the client first. You will be strong on More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS The role of account manager is to grow and develop the existing client base around … and prospective client base and will undertake regular coaching sessions to maximise your potential. You will complete regular training and development sessions to ensure that you are meeting both customer and company expectations. The successful candidate will have a strong and coherent plan for finding and winning new business in the marketplace and will be able to demonstrate a … track record of doing so. SKILLS AND EXPERIENCE REQUIRED Ideally you will come from a managed print background,IT or Telecoms and be familiar with contract based selling. The role requires someone who is highly active in the field, client orientated, excellent communicator, experienced negotiator and someone who excels at putting the client first. You will be strong on More ❯

new business activity and new logo prospecting. You will drive sales for the Experian Identity and Fraud product suite including data services, analytical capabilities and software solutions throughout the customer lifecycle, to help our client's combat financial crime, improve customer experience and meet compliance and regulatory requirements. Responsibilities: Ensure sales objectives are translated into specific plans … and targets. Ensure clients have a smooth and harmonious experience of the sales process. Within your accounts, you will develop long-term (1-3 year) and tactical, short-term sales initiatives and programmes to achieve overall strategic plans. Participate in the development of the overall strategic account plan(s). Provide accurate forecasts built from granular data and insight … providing current and future market trends and competitive activity. Qualifications Business development experience gained within the identity, verification, fraud or fincrime market. Experience building and maintaining client relationships to increase satisfaction and loyalty. Proficiency in identifying opportunities for upselling and cross-selling software and platform solutions. Engage and share information to support high-level stakeholder engagement and negotiation. More ❯

the outdoors isnt just where we work, its who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them. Were looking for a Digital Optimisation Manager to join us on that journey. This role is about more than just day-to-day responsibilities, its … CRO) vision and roadmap, driving experiments that unlock growth and create meaningful impact Owning the CRO programme,from spotting opportunities to designing, running, and scaling tests that elevate the customer experience Harnessing data to uncover friction in the customer journey and transforming insights into seamless, adventure-inspiring experiences Delivering clear, compelling reporting and recommendations that guide business … wide decisions Partnering with eCommerce, Product, User Experience, and IT teams to bring innovative CRO experiments to life Championing a culture of optimisation, inspiring colleagues to test, learn, and grow Were looking for someone who Has strong knowledge of digital analytics and experimentation tools (e.g., Adobe Analytics, Contentsquare, Optimizely) Can turn data into insights and create seamless, conversion-boosting More ❯

the outdoors isnt just where we work, its who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them. Were looking for a Digital Optimisation Manager to join us on that journey. This role is about more than just day-to-day responsibilities, its … CRO) vision and roadmap, driving experiments that unlock growth and create meaningful impact Owning the CRO programme,from spotting opportunities to designing, running, and scaling tests that elevate the customer experience Harnessing data to uncover friction in the customer journey and transforming insights into seamless, adventure-inspiring experiences Delivering clear, compelling reporting and recommendations that guide business … wide decisions Partnering with eCommerce, Product, User Experience, and IT teams to bring innovative CRO experiments to life Championing a culture of optimisation, inspiring colleagues to test, learn, and grow Were looking for someone who Has strong knowledge of digital analytics and experimentation tools (e.g., Adobe Analytics, Contentsquare, Optimizely) Can turn data into insights and create seamless, conversion-boosting More ❯

s Shopify store, create engaging content, and use data insights to deliver results. Working with both internal teams and external agencies, you ll ensure the website provides a seamless customer experience while maximising sales. Key Responsibilities Manage and optimise the company s Shopify platform Write persuasive and engaging copy for products, campaigns, and content Oversee agency relationships across … marketing, design, and development Analyse online performance data to improve sales and customer journey Deliver creative online campaigns in collaboration with the wider team Ensure the website is user-friendly, SEO-optimised, and technically sound S kills & Experience Required Proven e-commerce management experience (ideally in manufacturing or product-based business) Strong knowledge of Shopify Excellent copywriting … skills and eye for detail Experience in agency management A creative approach to campaigns and digital projects Good technical skills (Google Analytics, SEO, and basic HTML/CSS desirable) Benefits Competitive salary £45,000 DOE Hybrid working (office-based in Cullompton with home flexibility) Supportive and forward-thinking company culture Opportunity to shape and grow the e-commerce function More ❯

s Shopify store, create engaging content, and use data insights to deliver results. Working with both internal teams and external agencies, you’ll ensure the website provides a seamless customer experience while maximising sales. Key Responsibilities Manage and optimise the company’s Shopify platform Write persuasive and engaging copy for products, campaigns, and content Oversee agency relationships across … marketing, design, and development Analyse online performance data to improve sales and customer journey Deliver creative online campaigns in collaboration with the wider team Ensure the website is user-friendly, SEO-optimised, and technically sound S kills & Experience Required Proven e-commerce management experience (ideally in manufacturing or product-based business) Strong knowledge of Shopify Excellent copywriting … skills and eye for detail Experience in agency management A creative approach to campaigns and digital projects Good technical skills (Google Analytics, SEO, and basic HTML/CSS desirable) Benefits Competitive salary £45,000 DOE Hybrid working (office-based in Cullompton with home flexibility) Supportive and forward-thinking company culture Opportunity to shape and grow the e-commerce function More ❯

and depth of suppliers available to customers, ensuring competitive pricing and great choice. Manage supply data: Ensure accurate, consistent, and maintainable supply data that reduces errors and enhances the customer experience. Drive technical excellence: Help shape and improve the holiday packaging engine, optimising areas like data model, supply availability, and search speed. Monitor performance: Track key metrics such as … efficiency. Look ahead: As Heidi scales, take responsibility for the underlying data model and technical systems that power supply and packaging. What we're looking for from you Integration experience: You've managed integrations end-to-end, including timelines, stakeholders, and complex technical processes. Customer and commercial mindset: You understand how supply and pricing impact both customer experience and business performance. Problem-solving skills: You're resourceful in tackling third-party challenges and finding pragmatic solutions. Collaboration: You're able to communicate effectively with both technical and commercial colleagues, and keep everyone aligned. Technical proficiency: You're confident working with data models, APIs, and system architecture, and can get hands-on when needed. Analytical approach More ❯

play a key role in providing technical consultancy, managing client relationships, and driving sales growth. You'll be central to building long-term client relationships, delivering a market-leading customer experience, and contributing to our continued success. Duties Manage, maintain, and grow strong client relationships. Generate new sales opportunities with existing accounts via phone, email, social media, and … events to network, promote solutions, and uncover opportunities. Keep our CRM and PSA systems up to date and provide accurate monthly forecasts. Act as a point of escalation for customer queries, ensuring service excellence. Regularly engage to build your profile and help grow our brand presence. Monitor market and competitor activity to stay ahead of the curve. Requirements Minimum … years experience in IT solutions sales. Strong commercial awareness and ability to structure and articulate complex opportunities. Excellent communication skills written, verbal, and over the phone. Highly organised with the ability to manage multiple priorities. A proven track record of generating, managing, and closing opportunities. Full UK driving licence, access to a vehicle, and willingness to travel (occasional overnight More ❯

play a key role in providing technical consultancy, managing client relationships, and driving sales growth. You'll be central to building long-term client relationships, delivering a market-leading customer experience, and contributing to our continued success. Duties Manage, maintain, and grow strong client relationships. Generate new sales opportunities with existing accounts via phone, email, social media, and … events to network, promote solutions, and uncover opportunities. Keep our CRM and PSA systems up to date and provide accurate monthly forecasts. Act as a point of escalation for customer queries, ensuring service excellence. Regularly engage to build your profile and help grow our brand presence. Monitor market and competitor activity to stay ahead of the curve. Requirements Minimum … years experience in IT solutions sales. Strong commercial awareness and ability to structure and articulate complex opportunities. Excellent communication skills written, verbal, and over the phone. Highly organised with the ability to manage multiple priorities. A proven track record of generating, managing, and closing opportunities. Full UK driving licence, access to a vehicle, and willingness to travel (occasional overnight More ❯