1 to 25 of 53 Remote/Hybrid Customer Experience Jobs in the South West

services evolve, customers experience them as joined-up, coherent and confidence-building end-to-end journeys, regardless of channel or partner involvement. The CX Designer will design and shape end-to-end services (front-stage and back-stage) across complex customer journeys, working closely with multidisciplinary teams … direction for CX across multiple journeys, programmes or domains, ensuring alignment to a coherent enterprise-wide experience vision. Build and evolve strategic, evidence-led service visions aligned to Motability Operations' purpose and CX principles Identify and resolve service-level pain points, gaps and inconsistencies across channels, teams and partners ...

Claranet Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business … provision of in-life change to customers across the breadth of Claranet’s portfolio. This includes the management of technical configuration across customer solutions, as well as the development and implementation of change and governance processes relevant to Claranet customers. In particular, the Technical Solutions Change Team Leader will ...

ground up? We’re launching CoreIQ, a brand-new proposition within our growing Retail Media team, giving our vendor partners access to the rich customer, market and ecommerce data behind Screwfix. And we’re looking for a Client Insights Manager to help make it a success. This is more … than a traditional client or customer success role. You’ll be joining at the start of CoreIQ’s journey, helping shape how we onboard clients, drive adoption and make sure our vendor partners are getting genuine, measurable value from the platform. You’ll be vendor-facing alongside our Sales ...

Solution Architect, you’ll work as part of a multi-disciplinary architecture team, supporting Customer Servicing CIO strategic programmes and value stream initiatives to shape and assure the technical direction for Nationwide’s Customer Servicing systems. We’re looking for someone with an established track record of architecting … solutions, practical delivery experience, sound judgement and applied knowledge of the Customer Servicing domain, especially in Customer Data & Resolutions. At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing ...

. This is a high-impact role within the RAN Systematic Optimisation Team , responsible for ensuring exceptional 4G/5G performance, service reliability and customer experience across one of the UK's most critical communications networks. Working alongside industry-leading experts, you will play a key role … frameworks, SLA achievement, and future 5G+ capability development. Key Responsibilities Lead 4G/5G ESN performance management activities to exceed service SLAs and customer experience expectations. Design, define and evolve performance KPIs aligned to real user experience. Conduct root cause analysis of network performance issues across ...

Website & Digital Manager is responsible for leading the strategy, performance, and continuous optimisation of the organisation's global web presence to drive lead generation, customer engagement, and business growth. This role owns the end-to-end management of the company’s website, including website performance, design, user experience (UX), user interface (UI), content discoverability, conversion rate optimisation (CRO), and digital customer journeys. The role ensures the website delivers an exceptional user experience while maximising its effectiveness as a lead generation and revenue-driving channel. The role is also responsible for developing and executing global ...

Field Services Engineer Location: Home Based/Field Based, travel to customer sites around Swindon Hours: 37.5 hours per week, typically 7.5 hours per day Equipment Provided: Company vehicle, laptop and mobile phone & fuel card Security Clearance: Required - or we can put you through this if successful … looking for an experienced Field Services Engineer to join a growing IT services team, providing on-site technical support across a range of customer environments. This is a home-based position , however you will be allocated to different customer sites by a central PMO team depending on business ...

leader will be responsible for driving direct and indirect sales with a primary focus on market share growth across the product portfolio within our customer base and will lead a team of account and sales managers dedicated to growing the business and delivering an extraordinary customer experience. … leader must possess a keen understanding of the Aerospace & Defense industry, the customer base, electronic distribution and the competitive landscape. Responsibilities: Development and lead the Europe Go-To-Market sales strategy. Lead sales team to meet or exceed commitments (revenue growth, market share growth, account profitability, and customer ...

Website & Digital Manager is responsible for leading the strategy, performance, and continuous optimisation of the organisation's global web presence to drive lead generation, customer engagement, and business growth. This role owns the end-to-end management of the company’s website, including website performance, design, user experience (UX), user interface (UI), content discoverability, conversion rate optimisation (CRO), and digital customer journeys. The role ensures the website delivers an exceptional user experience while maximising its effectiveness as a lead generation and revenue-driving channel. The role is also responsible for developing and executing global ...

delivering measurable revenue improvements across all online sales channels. Alongside marketplace growth, you will support the ongoing optimisation of our Shopify Plus platform, leveraging customer insights, digital marketing best practice and performance data to drive conversion, retention and customer experience improvements. We are looking for an action … operational performance. Utilise repricing tools and commercial pricing strategies to maximise competitiveness and profitability. Manage and optimise each D2C platform to enhance user experience, conversion rates, traffic growth and customer retention. Conduct regular analysis of sales data, user traffic and customer behaviour to identify opportunities across marketplaces ...

activity and enhance creativity. From helping teams create on-brand content more effectively to exploring new ways to maintain consistency of tone, messaging and customer experience, you'll use modern tools and approaches to help our brand work smarter while staying true to who we are. Ultimately, this … impact, both inside and outside the business. What you will do Contribute to our evolving global brand strategy, ensuring a consistent and compelling brand experience across all channels Act as the guardian of the brand, providing guidance and approvals to make sure brand standards are maintained Manage and evolve ...

About the role The Customer Technical Support Associate (SIRs) takes day to day responsibility for supporting a portfolio of fleet accounts across the UK and our growing customer base in Europe. (SIRs is an abbreviation for Service Calls, Installs and Removals.) The role supports … customer journey, including service calls, installations and removals, fleet and portal administration, customer self serve and reactive issue resolution. As routine activity moves to digital self serve, the role focuses on case ownership, exception handling, customer guidance and timely resolution. Hours: 37.5 hours per week, Monday ...

performing team, and work closely with Engineering, Product, Security, Systems, and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience, customer experience, and regulatory compliance. A key focus of the role is modernising change governance by embedding risk, quality, and assurance directly into … recruitment, succession planning, and capability uplift for the function. Champion continuous improvement, learning, and modern change practices. What we’re looking for Essential Proven experience leading a Change, Release, or Implementation function in a technology, fintech, payments, or regulated environment. Strong people leadership experience with a track record ...

time, on budget, and to the highest quality standards. This role is primarily based in the Clevedon office and involves close collaboration with development, customer experience, and client teams. Domestic and international travel may be required. Responsibilities will include Carry out the build of projects on the digital … platform users to encourage engagement. Communicate with the Development team to stay up to date with new features and recommend improvements. Liaise with the Customer Experience team to ensure they are familiar with each project and can deliver networking services effectively. Exceed expectations in terms of product quality. ...

passionate about delivering outstanding customer experiences, driving change, and making a real impact? At Thames Water, we’re looking for a Delivery & Governance Lead to champion improvements across people, processes, and technology within our Complaints function, ensuring every initiative enhances the way we serve our customers. What … ensuring they deliver measurable value. You’ll work closely with agile product teams to design and implement solutions that meet business needs, while safeguarding customer experience and business performance. Your responsibilities will include Leading end-to-end delivery of assigned initiatives with a structured, customer-centred approach. ...

Customer Servicing Solution Architect, you’ll work as part of a multi-disciplinary architecture team, supporting Customer Servicing strategic programmes and value stream initiatives to shape and assure the technical direction for Nationwide’s Customer Servicing systems. We’re looking for someone with an established track record … architecting solutions, practical delivery experience, sound judgement and applied knowledge of the Customer Servicing domain, especially in Colleague servicing. This role sits within the Customer Servicing Architecture team in Customer Technology Delivery. The team is responsible for defining the Customer Servicing technical roadmap based ...

like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager This role is officially known within the organisation as a Delivery & Performance Lead Successful candidates can expect a strong benefits package, including … excellent opportunity for an Operations Manager/Service Delivery Manager to lead operational teams through significant transformation and service improvement. Responsible for customer outcomes, service standards and business performance, the Operations Manager/Service Delivery Manager will use data and insight to set priorities, allocate resources and strengthen delivery. ...

like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager This role is officially known within the organisation as a Delivery & Performance Lead Successful candidates can expect a strong benefits package, including … excellent opportunity for an Operations Manager/Service Delivery Manager to lead operational teams through significant transformation and service improvement. Responsible for customer outcomes, service standards and business performance, the Operations Manager/Service Delivery Manager will use data and insight to set priorities, allocate resources and strengthen delivery. ...

Account Manager to join a growing international technology business based in Bournemouth. This is a fantastic opportunity for a proven B2B salesperson with SaaS experience to work on an exciting AI-powered Microsoft Teams solution, managing warm inbound opportunities and developing existing enterprise accounts. There is no cold calling … opportunities from initial conversation through to close. The Role Qualifying inbound B2B leads and converting trials into paid subscriptions Managing and growing existing UK customer accounts Conducting product demonstrations and presentations Identifying upsell and account growth opportunities Managing your sales pipeline and keeping opportunities moving forward Building strong relationships ...

work, it's who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them. We're looking for an Ecommerce Merchandiser to join us on that journey. This role is about more than just … find opportunities to learn, grow, and be part of something bigger. What you'll be doing You'll use data, trading insight and customer behaviour trends to optimise product visibility and enhance the online customer journey across our websites. Working closely with Ecommerce, Buying, Merchandising and Marketing teams ...

work, it's who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them. We're looking for a Senior Manager, Data, AI & Performance Analytics to join us on that journey. This role … next move, you'll find opportunities to learn, grow, and be part of something bigger. What you'll be doing Define and deliver the Customer & Digital Data, AI and Analytics strategy, building a high-performing capability to drive eCommerce growth and commercial performance. Act as a senior leader across ...

date and translate this into detailed tickets and requirements for development. The immediate priority is supporting the transition from the existing website search experience towards a new, more natural-language-driven approach using Elasticsearch and vector-based search. You will work closely with digital, UX, content, analytics and engineering … working confidently with designs and interactions within Figma. Interrogate proposed use cases to ensure features solve genuine user problems and deliver value. Balance user experience requirements against technical constraints and make pragmatic product decisions. Prioritise immediate deliverables while contributing to the wider Search & Discovery roadmap. Help shape the evolution ...

date and translate this into detailed tickets and requirements for development. The immediate priority is supporting the transition from the existing website search experience towards a new, more natural-language-driven approach using Elasticsearch and vector-based search. You will work closely with digital, UX, content, analytics and engineering … working confidently with designs and interactions within Figma. Interrogate proposed use cases to ensure features solve genuine user problems and deliver value. Balance user experience requirements against technical constraints and make pragmatic product decisions. Prioritise immediate deliverables while contributing to the wider Search & Discovery roadmap. Help shape the evolution ...

This includes on-site and remote work. The role also entails contributing to the efficient operation of the Service Assurance Team while maintaining exceptional customer service when dealing with customer challenges on the SAT desk or on site/remotely. All while delivering exceptional customer service … Attend project meetings and ensure all stakeholders are updated with progress throughout the project delivery Build the solution, where possible, ahead of visiting the customer site and act as the key escalation point for team members to assist with technical issues. Ensure regular communication with clients while exceeding their ...

This includes on-site and remote work. The role also entails contributing to the efficient operation of the Service Assurance Team while maintaining exceptional customer service when dealing with customer challenges on the SAT desk or on site/remotely. All while delivering exceptional customer service … Attend project meetings and ensure all stakeholders are updated with progress throughout the project delivery Build the solution, where possible, ahead of visiting the customer site and act as the key escalation point for team members to assist with technical issues. Ensure regular communication with clients while exceeding their ...