1 to 25 of 58 Remote Customer Experience Jobs in the South West

want to pass that growth onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this exciting role, you'll lead the analysis of customer behaviour and … high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than just a numbers role, it's an opportunity to impact the future of one of the UK's fastest-growing retailers. You'll work … impact for our planet and future generations. Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future. Responsibilities - Conduct analysis into customer behaviour, purchasing patterns, and sales data to identify trends, opportunities and actionable insights to inform decision making to enhance commercial decision making and drive business performance. - Translate complex data More ❯

time left to apply End Date: July 30, 2025 (30+ days left to apply) job requisition id R Harris Health Alliance, a Harris Computer company, are recruiting for a Customer Support Manager on a permanent, remote-working basis. We're seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to our users. … You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do In performing this … your core duties will include (but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction More ❯

to application teams towards migrating workloads, remediating platform service issues, and providing relevant guidance. Drive continuous service improvements including automation of operational processes and remediations; especially focusing on enhancing customer experience, reducing inefficiency and duplication, and accelerating speed to delivery. Directly support and if appropriate run project deliveries that impact C&DC security posture. Ensure ITIL procedures are … incidents, problems and change requests for C&DC. Provide guidance and support for team members to foster growth. Your profile 7 years technical IT and/or Cloud Security experience with a focus on MS Azure. Extensive experience understanding, impact assessing and implementing Azure IAM roles, policies, security groups, NACLs, encryption etc. Extensive experience using data-in … transit/certificate management, data-at-rest and key management Experienced in use of Azure PaaS. Excellent experience using Azure logging. Experience of data centres and remote site security. Excellent experience working with third party providers and managed service providers. Excellent diagnostic and problem-solving capabilities. Strong communication and networking skills. Experience governing externals or managed More ❯

wherever. Why this job matters Reporting to the Service Excellence Programme Manager, this critical role drives continuous improvement and optimisation of global HR Services, supporting key pillars within the CX and D strategy. You'll play a key role in enhancing HR process efficiency, compliance, and performance. As a Process Design & Improvement Lead, you'll be responsible for analysing, designing … processes. You'll own initiatives that address organisational boundaries and enhance existing workflows. We're looking for a strategic process design and improvement specialist with practical Lean Six Sigma experience or similar methodologies. A strong background in HR, process design, and control implementation is essential, along with a passion for driving organisational excellence. You'll identify areas for improvement … establishing a centre of excellence for continuous improvement. The skills you'll need to succeed •Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience). •Extensive experience in HR process design, controls, and continuous improvement, with hands-on application of Lean Six Sigma or similar methodologies. •In-depth knowledge of HR regulations More ❯

Salary: Up to £110,000 + 33% annual bonus + PMI + benefits package Newly created role reporting to the Head of Customer Service Strategy & Change Lead strategic change and process excellence to empower our people, delight customers, and stay ahead in a digital environment. Hybrid role: 60% homeworking, 40% in Stratford-upon-Avon About the role This is … a new opportunity during a major transformation. Our Customer Services division, with around 1,900 staff across claims, underwriting, pricing, and operations, is undergoing a digital and omni-channel transformation to enhance efficiency and customer experience. As the change delivery and process management lead, you will drive the change agenda, oversee the change portfolio, and ensure successful delivery … aligned with strategic goals and regulations. You will collaborate with senior stakeholders to develop a change roadmap, ensuring initiatives are within budget, achievable, and improve operational and customer outcomes. You will also align divisional goals with broader transformation programs, ensuring smooth integration and adoption. Your role includes embedding best practice change disciplines, fostering a culture of continuous improvement, and More ❯

operations through cutting-edge technologies and service models. By overseeing end-to-end delivery of these high-profile programmes, you will not only protect and grow BT's existing customer relationships but also play a pivotal role in winning new business through excellence in execution. In a rapidly evolving digital landscape, where customer experience defines competitive advantage … CC Engineers, etc. Accountable for achieving and exceeding T&T CC Key Performance Indicators (KPI's), i.e. of Right First Time (RFT) Milestones, Revenue Realisation, Cost to Serve and Customer Net Promoter Score (NPS) Manage the successful delivery of T&T CC programs to contracted service levels and within defined financial targets and improving customer satisfaction Oversee change … governance, management of third-party suppliers through T&T CC program delivery (e.g. Cisco, Avaya, Verint, etc.) Delivery customer satisfaction and building long-term relationships with our customers based on development by being an effective influential, senior leader with strong relationships strategic partners and suppliers. Strong leadership skills and experience of managing large teams, setting clear direction and More ❯

our technology solutions. By collaborating within an Agile team, you'll drive continuous improvement in development practices, influence the product roadmap, and deliver impactful features that enhance both user experience and business value. Your technical expertise in .NET, combined with your ability to communicate complex ideas to non-technical stakeholders, will contribute to the development of cutting-edge products … and the ability to build strong relationships and manage stakeholder expectations, both internally and externally. Proven ability to influence, manage, and develop client and staff relationships, while focusing on customer experience, identifying opportunities for growth, and ensuring continuous improvement through self-evaluation. Highly organised, self-motivated, and able to prioritise tasks effectively under pressure, meeting deadlines and delivering More ❯

to become an integral part of our Agile development team. In this role, you'll play a key part in driving the implementation and evolution of CRM capabilities and customer communication strategies. You will work cross-functionally to enable smarter, more personalised customer interactions through CRM systems, push notifications, in-app messaging, and other communication tools. Acting as … a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. Qualifications You have a strong background in product ownership or management within an Agile environment. You have proven experience delivering CRM implementation projects (e.g., Salesforce, HubSpot, Braze, Iterable, Dynamics … etc.). Hands-on experience in managing or integrating communication channels such as push notifications, email, in-app messaging, and SMS. Familiarity with customer engagement analytics and performance metrics. You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven More ❯

Senior Analyst (Customer Data) Location: Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT Salary: Competitive Employment Type: Permanent Full Time (37.5 hours) It's a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we're proud to be one of the fastest-growing retailers in the UK. And … want to pass that growth onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this role, you'll lead the analysis of customer behaviour and commercial … high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than just a numbers role; it's an opportunity to impact the future of one of the UK's fastest-growing retailers. You'll work More ❯

of outpacing market growth. This leader will be responsible for driving direct and indirect sales with a primary focus on market share growth across the product portfolio within our customer base and will lead a team of account and sales managers dedicated to growing the business and delivering an extraordinary customer experience. The leader must possess a keen … understanding of the Aerospace & Defense industry, the customer base, electronic distribution and the competitive landscape. Responsibilities: Development and lead the Europe Go-To-Market sales strategy. Lead sales team to meet or exceed commitments (revenue growth, market share growth, account profitability, and customer experience). Ensure sales coverage aligns and is established to execute on strategy, and … effectively manage resource utilization to help maximize revenue. Build and develop the capabilities of customer service, account managers, field application engineers, sales managers & key account managers to execute on the go-to-market strategy. Develop initiatives and localized teams to target improved customer service levers to meet required customer scorecard performance & customer satisfaction. Build strategic, executive More ❯

an alert: Data Scientist 122417 Data Scientist Working hours: This role is available on a part-time, job-share or full-time basis. Salary: Circa £50,000 depending on experience plus an excellent benefits package Location: London, Fareham, or Swindon (Hybrid working) The opportunity: Data is central to our work at Zurich, and we seek a talented individual to … systems and data requirements, bringing efficiency and supporting HR teams in using data confidently. Our goal is to shift HR from task-led to data-led, enhancing efficiency and customer experience. We seek someone passionate about data and advanced analytics, willing to challenge the status quo, and proficient in AI/ML in a commercial setting. The ideal candidate … well as collaborating with Group HR Analytics to share knowledge and enhance the data analytics capabilities for our collective HR community. What are we looking for? Your skills and experience will ideally include: Strong analytical, structured, and interdisciplinary way of thinking and working, including the ability to think creatively with data and being comfortable with complex and ambiguous problem More ❯

people, premises and processes, we deliver outstanding care in around 2,500 locations globally. As Head of Insights & Analytics you will create and maintain a culture that puts the customer at the heart of our strategy and data at the heart of our decisions. Our team aims to sustainably and efficiently drive commercial growth through new customer acquisition … and driving existing customer engagement across a variety of markets and you will support them by fostering a test & learn culture, visualising data and providing insights. What you'll do Build and shape the Group Marketing Insight and Analytics function from the ground up, including working with the current architecture and introducing new tools where required to centralise all … marketing & customer data Lead and manage the I&A team, managing the relationships with external research and customer data analytics partners. Developing and coaching the analysts to build a team of SMEs who are seen as the analytics centre of excellence for IVCE Refine the overarching marketing customer data, insights and analytics strategy, with a focus on More ❯

Customer Success Executive - TOP SaaS Company! Passionate about customer service? Want to work for a leading global company in a fast-paced, tech-driven environment? This is an exciting opportunity to join a well-established, innovative company specializing in patent information solutions . As a Customer Success Executive , you'll be at the heart of ensuring outstanding … customer experiences, driving satisfaction, and building lasting client relationships. The ideal candidate must be fluent in English And ONLY ONE of the following languages: -French -German -Spanish -Portuguese What's in it for you? Engage with Global Clients - Support a diverse customer base, ensuring they get the most from our products. Hybrid Role - A mix of customer support, account management, and product expertise. Career Growth - Work with cutting-edge SaaS solutions and enhance your skills in customer success and sales. Great Benefits - Competitive salary, pension, private medical, dental & travel insurance, life insurance , and more! What You'll Be Doing: Provide exceptional customer support , troubleshooting issues and offering solutions. Build relationships with smaller accounts to More ❯

Job Title: Customer Support Team Manager Reporting to: Head of Customer Success Location: Bristol/UK (Remote-first with occasional travel) Job Purpose: Lead, manage and evolve the Customer Support function within the wider Customer Success team. About Us We're a leading SaaS provider in the Learning & Development (L&D) industry, supporting organisations worldwide in … learning experiences. With multiple products in our portfolio, we empower teams through technology that drives growth, engagement, and performance. As we grow, we're looking for a forward-thinking Customer Support Team Manager to lead our global support team of 10+ across the UK and North America. This is a unique opportunity to shape the future of our support … operations and ensure we continue to deliver outstanding experiences to our customers. The Role As Customer Support Team Manager , you'll be responsible for managing and evolving a multi-tiered, customer-centric support function across two time zones. You'll be a hands-on leader who thrives on empowering people, driving innovation, and using data to continuously improve More ❯

Hams/Hybrid Salary: £30k DOE About the Company Our client is a growing and ambitious retail brand based in the Southwest, with a strong focus on e-commerce, customer experience, and innovation. They pride themselves on fostering a collaborative, commercially driven culture with a commitment to quality, creativity, and growth. With an exciting roadmap ahead, they are … digital performance. The Role As E-commerce Specialist, you’ll be instrumental in driving the performance of the company’s online store, ensuring a seamless, engaging and commercially effective customer journey. You’ll sit at the heart of the business’s digital strategy - collaborating with marketing, creative, merchandising and fulfilment teams to optimise product visibility, site functionality, conversion rates … CRM, SEO, affiliate, and paid marketing campaigns Ensure the website reflects brand values and delivers consistent, high-quality messaging Use analytics tools to report on site performance, ROI, and customer behaviour Stay up to date with e-commerce trends and recommend new tools or strategies for growth What We’re Looking For You’re a commercially minded digital professional More ❯

Service Delivery Manager will be recognised for their individual ability, and the ability to collaborate and lead a team of professionals, to optimise processes, to enhance internal and external customer experience, service and quality. They will be highly competent at managing both Operational change and a complex portfolio of projects and tracking these through to successful conclusion. The … sets, coaching team members, business process leaders and senior stakeholders. They will ensure organisations processes are understood and simplified, standardised and optimised delivering stable, efficient, cost-effective results, with customer focus. The IT Service Delivery Manager has a duty to build and maintain effective stakeholder relationships in a positive way at every level. What will you be doing? ITIL … and processes Technology risk assessment and management Technology Service Integration - both internally within Velonetic and with our delivery partners High Priority Incident Management & Leadership Ensures the 'Voice of the Customer' is heard and understood, helping to drive the required changes Project Governance input and oversight Operational Readiness Review and sign off External Stakeholder management Fostering a positive working environment More ❯

Hybrid - Walnut Court - SN2 8BN Contract type Fixed term/Secondment Full/Part-time Full-time Salary Offering between £70,960 to £106,440 per annum dependent on experience, plus car allowance, bonus, healthcare and other benefits Job grade C Closing date 24/06/2025 Are you ready to lead the charge in transforming customer … Head of Portfolio - Revenue and Debt, you will be responsible for designing and delivering the strategic framework that ensures both effective debt recovery and proactive risk management across our customer base. Equally important, you'll lead our forecasting and tariff-setting processes , ensuring accurate and insight-driven contributions to our overall financial planning and budgeting. Your work will directly … drive improvements in collections performance, enhance credit strategies, and optimise revenue delivery. This role is pivotal to helping Thames Water achieve and maintain top-quartile debt performance , while keeping customer outcomes at the heart of everything we do. We are keen to start the recruitment process as soon as possible to allow for a 30-day handover with the More ❯

we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world's leading IT solutions enterprises, helping us deliver services and solutions in both challenging and … exciting situations. We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such … our platinum accounts has an opening for a hybrid working Cloud Architect . The successful candidate will be a highly motivated self-starter who will have proven hands-on experience in an engineering background specialising in AWS. The candidate should also be passionate about conceptualising, designing, and resolving architectural problems and be able to switch between system design/ More ❯

and logistical friction. You think in terms of systems, scale, and trust - and you’re motivated to build something transformative and lasting that customers genuinely love. The skills and experience you will need Founder or operator-executive experience in a B2B SaaS, fintech, or wealthtech business. Deep sales acumen, with a proven track record of leading GTM from … systems fast, understand pain points deeply, and know how to position for traction. Disruptive mindset – You have a passion for delivering more value at lower cost for the end customer and want to deliver a step change in customer experience Demonstrated VC literacy – you understand fundraising dynamics, investor expectations, and board management. Entrepreneurial pragmatism: you know when … to run lean, when to build, and when to pivot. Nice to have: Experience with regulated markets such as financial advice, insurance, or legal tech. Key Responsibilities Lead the company’s strategic vision, execution, and commercial delivery. Lead the transition of Inheritly from being ARK led, to an independent venture with a distinct culture Own the MVP launch roadmap More ❯

and logistical friction. You think in terms of systems, scale, and trust - and you’re motivated to build something transformative and lasting that customers genuinely love. The skills and experience you will need Founder or operator-executive experience in a B2B SaaS, fintech, or wealthtech business. Deep sales acumen, with a proven track record of leading GTM from … systems fast, understand pain points deeply, and know how to position for traction. Disruptive mindset – You have a passion for delivering more value at lower cost for the end customer and want to deliver a step change in customer experience Demonstrated VC literacy – you understand fundraising dynamics, investor expectations, and board management. Entrepreneurial pragmatism: you know when … to run lean, when to build, and when to pivot. Nice to have: Experience with regulated markets such as financial advice, insurance, or legal tech. Key Responsibilities Lead the company’s strategic vision, execution, and commercial delivery. Lead the transition of Inheritly from being ARK led, to an independent venture with a distinct culture Own the MVP launch roadmap More ❯

and logistical friction. You think in terms of systems, scale, and trust - and you’re motivated to build something transformative and lasting that customers genuinely love. The skills and experience you will need Founder or operator-executive experience in a B2B SaaS, fintech, or wealthtech business. Deep sales acumen, with a proven track record of leading GTM from … systems fast, understand pain points deeply, and know how to position for traction. Disruptive mindset – You have a passion for delivering more value at lower cost for the end customer and want to deliver a step change in customer experience Demonstrated VC literacy – you understand fundraising dynamics, investor expectations, and board management. Entrepreneurial pragmatism: you know when … to run lean, when to build, and when to pivot. Nice to have: Experience with regulated markets such as financial advice, insurance, or legal tech. Key Responsibilities Lead the company’s strategic vision, execution, and commercial delivery. Lead the transition of Inheritly from being ARK led, to an independent venture with a distinct culture Own the MVP launch roadmap More ❯

and logistical friction. You think in terms of systems, scale, and trust - and you’re motivated to build something transformative and lasting that customers genuinely love. The skills and experience you will need Founder or operator-executive experience in a B2B SaaS, fintech, or wealthtech business. Deep sales acumen, with a proven track record of leading GTM from … systems fast, understand pain points deeply, and know how to position for traction. Disruptive mindset – You have a passion for delivering more value at lower cost for the end customer and want to deliver a step change in customer experience Demonstrated VC literacy – you understand fundraising dynamics, investor expectations, and board management. Entrepreneurial pragmatism: you know when … to run lean, when to build, and when to pivot. Nice to have: Experience with regulated markets such as financial advice, insurance, or legal tech. Key Responsibilities Lead the company’s strategic vision, execution, and commercial delivery. Lead the transition of Inheritly from being ARK led, to an independent venture with a distinct culture Own the MVP launch roadmap More ❯

and logistical friction. You think in terms of systems, scale, and trust - and you’re motivated to build something transformative and lasting that customers genuinely love. The skills and experience you will need Founder or operator-executive experience in a B2B SaaS, fintech, or wealthtech business. Deep sales acumen, with a proven track record of leading GTM from … systems fast, understand pain points deeply, and know how to position for traction. Disruptive mindset – You have a passion for delivering more value at lower cost for the end customer and want to deliver a step change in customer experience Demonstrated VC literacy – you understand fundraising dynamics, investor expectations, and board management. Entrepreneurial pragmatism: you know when … to run lean, when to build, and when to pivot. Nice to have: Experience with regulated markets such as financial advice, insurance, or legal tech. Key Responsibilities Lead the company’s strategic vision, execution, and commercial delivery. Lead the transition of Inheritly from being ARK led, to an independent venture with a distinct culture Own the MVP launch roadmap More ❯

and logistical friction. You think in terms of systems, scale, and trust - and you’re motivated to build something transformative and lasting that customers genuinely love. The skills and experience you will need Founder or operator-executive experience in a B2B SaaS, fintech, or wealthtech business. Deep sales acumen, with a proven track record of leading GTM from … systems fast, understand pain points deeply, and know how to position for traction. Disruptive mindset – You have a passion for delivering more value at lower cost for the end customer and want to deliver a step change in customer experience Demonstrated VC literacy – you understand fundraising dynamics, investor expectations, and board management. Entrepreneurial pragmatism: you know when … to run lean, when to build, and when to pivot. Nice to have: Experience with regulated markets such as financial advice, insurance, or legal tech. Key Responsibilities Lead the company’s strategic vision, execution, and commercial delivery. Lead the transition of Inheritly from being ARK led, to an independent venture with a distinct culture Own the MVP launch roadmap More ❯

and logistical friction. You think in terms of systems, scale, and trust - and you’re motivated to build something transformative and lasting that customers genuinely love. The skills and experience you will need Founder or operator-executive experience in a B2B SaaS, fintech, or wealthtech business. Deep sales acumen, with a proven track record of leading GTM from … systems fast, understand pain points deeply, and know how to position for traction. Disruptive mindset – You have a passion for delivering more value at lower cost for the end customer and want to deliver a step change in customer experience Demonstrated VC literacy – you understand fundraising dynamics, investor expectations, and board management. Entrepreneurial pragmatism: you know when … to run lean, when to build, and when to pivot. Nice to have: Experience with regulated markets such as financial advice, insurance, or legal tech. Key Responsibilities Lead the company’s strategic vision, execution, and commercial delivery. Lead the transition of Inheritly from being ARK led, to an independent venture with a distinct culture Own the MVP launch roadmap More ❯