1 to 25 of 40 Remote Customer Service Jobs in the South West

Customer Service Advisor – Join a Growing Fintech Team! Location: Home-based (UK) Salary: £24,000 - £26,000 dependent on experience Benefits – 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company Our Client Our client own and run two leading fintech platforms, widely recognised as best-in … of the UK’s top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!). The role Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team … and play a vital role in delivering exceptional service to their partners and customers. You’ll be the first point of contact, resolving queries, building relationships, and making sure everything runs smoothly behind the scenes. This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem More ❯

Customer Service Advisor - Join a Growing Fintech Team! Location: Home-based (UK) Salary: £24,000 - £26,000 dependent on experience Benefits - 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company Our Client Our client own and run two leading fintech platforms, widely recognised as best-in … of the UK's top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!). The role Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team … and play a vital role in delivering exceptional service to their partners and customers. You'll be the first point of contact, resolving queries, building relationships, and making sure everything runs smoothly behind the scenes. This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem More ❯

Are you passionate about delivering excellent service and ready to join a growing, ambitious full-fibre broadband company? We're looking for an enthusiastic, proactive, and detail-focused Customer Care Representative to join our team in the heart of Bath. Customer Care Representative Bath, BA2 – Hybrid working Full time, permanent (40 hours per week … in the UK Truespeed is an award-winning broadband provider on a mission to deliver ultrafast, full-fibre connectivity across the South West. We are passionate about providing a service that transforms how people work, live, and connect – putting our customers at the heart of everything we do. With strong values of trust, collaboration, and customer focus, Truespeed … is committed to creating positive experiences while supporting local communities and driving digital growth in the region. The Role We're looking for a Customer Care Representative to join our dedicated team in Bath. This is a fantastic opportunity for someone with a passion for delivering excellent customer service and a drive to go the extra mile. More ❯

Customer Service Specialist | Fast growth tech giant Hyered Bournemouth, England, United Kingdom (Hybrid) Bournemouth based 28 - 33k Hybrid working Are you a customer service superstar looking to take your career to the next level? A fast-growing tech powerhouse is offering an unmissable opportunity to join their dynamic and ambitious team! This is more than just … and make an impact in a company that’s revolutionizing the industry. If you thrive in a fast-paced, high-growth environment and have a passion for delivering exceptional customer experiences, we want to hear from you! Responsibilities: Managing inbound support tickets and maintaining top-tier system records Building and maintaining strong relationships with clients, keeping them updated every … resolve system queries Identifying and championing software improvements Creating and updating helpful documentation to empower end users Supporting and collaborating with your teammates to drive success The successful candidate: Customer service experience in a support environment Background in accounting or finance? That’s a plus! A proactive problem-solver who thrives under pressure Excellent verbal and written communication More ❯

Motability Operations are currently recruiting for Application Experience Advisors' to join our brand-new Application Experience Team in Bristol on a full-time, permanent basis. Forming part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships and Motability Scheme customers across phone, email and live chat. Ultimately, you will … ensure where possible that you deliver an excellent end to end service to your customers; the Motability Scheme users. This is a varied role where you will have the chance to work together with other areas of your team and also the wider business. This is a Full-Time position covering 38 hours a week with brilliant starting salary … two role play exercises over the telephone and a face to face interview with one of the Managers. Qualifications To be successful in the role, you should possess a customer-focused attitude where you naturally put the customer experience at the centre of your thought processes. You look to meet their needs and solve their problems. Be a More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning More ❯

Customer Support Specialist Do you like the idea of working from home one week and enjoying a fun, friendly office the next? If you've worked in hospitality or retail and love helping people, this could be the perfect next step in your career! Location: Gloucester and Home Based Shift Pattern: Rotating shifts between … Office BasedWeek 4 - 12:00- 20:00 Home based + Sun 9-5 from home (day off in the week) Purpose of the Role Deliver exceptional customer service helping my client achieve its mission to earn customer loyalty and drive business growth. Key Responsibilities Respond to customer queries via phone, email, chat, and letters. Update CRM … with account changes and notes. Triage faults and schedule engineer visits. Assist with billing, payments, and account queries. Promote products and packages. Meet SLAs and KPIs to ensure high customer satisfaction. Collaborate with colleagues and contribute to team morale. Suggest relevant up-sell/cross-sell opportunities. Skills & Experience Essential: Strong communication and interpersonal skills. Confident IT skills. Ability More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯

Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone … portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. *This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French* Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards More ❯

The Job: Were delighted to be assisting our client with their need for a 2 nd Line Support Engineer to join their growing IT team. Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team deliver excellent … customer service to their customers.You will be able to continuously grow and develop your skills and certifications working alongside their clients and as their business grows. Responsibilities will include: Provide one touch close troubleshooting on initial ticket logging Call handling and troubleshooting via telephone and remote support software Logging of changes and troubleshooting steps taken using CRM system … Accurate time logging and updating tickets Adhering to standard operating processes Updating documentation in line with best practice and SOPs Providing a high level of customer service to all clients Liaising with 3rd party software vendors Determine root causes and implement short/long term fixes where appropriate Work toward achieving team and company KPIs The Person: For More ❯

owning them to resolution. Answering and logging all incidents/requests whether received via phone, email or face to face. Resolving 95% of incidents/requests coming into the Service Desk owning from inception to completion. Create and administer user and email accounts for the companies Active Directory and Office365 systems. Installation, configuration and support of Microsoft Operating systems … best practice - Antivirus, Backup/Restore Hardware build and repair including peripherals Maintain and administer mobile phones and their operating systems Support of video conferencing equipment Develop and expand Service Desk knowledge base Provide holiday cover for other members of staff including some in other parts of the UK - staying away will be necessary Project a positive image of … IT and maintain/develop good working relationships with both internal and external customers to improve service delivery. PERSON PROFILE: QUALIFICATIONS, SKILLS AND EXPERIENCE An aptitude for learning and a passion for technology Hardware repair skills preferable Knowledge of mobile phones and their operating systems specifically iOS and Android Exceptional customer service skills Excellent written as well More ❯

the first point of contact for IT issues, logging and managing tickets through the ITSM system. Providing first-line technical support to users via phone, email, chat, and self-service portals. Troubleshooting and resolving hardware, software, and network issues within your skill level, escalating where necessary. Supporting users with Microsoft Office applications, Windows operating systems, and mobile devices (iOS … Android). Assisting with Active Directory tasks such as password resets and account management. Maintaining high-quality customer service in line with SLAs and company standards. Collaborating with second-line and resolver teams to escalate complex issues. Updating documentation of known fixes and contributing to IT knowledge bases. Ensuring clear communication with users by providing updates and guidance … in non-technical terms. Youll be supported by an experienced Service Desk team and receive structured training through Baltic Apprenticeships . Desired Skills, Qualities, and Knowledge: A self-starter with a proactive attitude and a willingness to learn. Strong communication skills confident speaking with users and explaining technical issues in plain language. Respectful, professional, and aligned with Codestones values More ❯

technical roadmaps and provide senior engineering cover when required. What We’re Looking For We are looking for a proactive and confident engineer with excellent technical knowledge and strong customer service skills. Essential skills and experience: Strong 2nd/3rd line support experience across networks, servers, and firewalls. Advanced networking knowledge (DNS, DHCP, IP Subnetting, Routing). Hands … on experience administering Fortinet Firewalls. Strong working knowledge of Microsoft 365, Intune, and Entra ID. Familiarity with web filtering and email protection technologies. Excellent communication, documentation, and customer service skills. Full UK driving licence and flexibility to travel. Desirable: Experience supporting IT within schools or educational organisations. Familiarity with Fortinet Fabric Suite, Barracuda, Veeam/Acronis, Hyper-V More ❯

Vision Co-develop the home charging strategy and delivery roadmap in collaboration with senior leaders Define near-term and long-term objectives that align with MO's energy and customer transition goals Translate strategy into tangible features, tools and journeys for diverse customer groups (e.g. tenants, those without driveways, etc.) Backlog Ownership & Delivery Own and manage the product … backlog using appropriate prioritisation frameworks (e.g. MoSCoW, RICE, WSJF) Ensure backlog reflects strategic goals, customer needs, and technical feasibility Write user stories with clear, testable acceptance criteria, aligned to desired outcomes Balance tactical delivery (e.g. cable mat journeys, install funding tools) with strategic enablers (e.g. local authority integration, payment model pilots) Customer & Stakeholder Engagement Act as the voice … of the customer in all squad activity; ensure accessibility and inclusion are embedded from day one Lead on customer research touchpoints with Innovation and Insights to validate direction Collaborate with stakeholders across procurement, legal, energy, policy and marketing to align plans and manage interdependencies Agile Team Leadership Work closely with the squad Scrum Master and delivery team to More ❯

Vision Co-develop the home charging strategy and delivery roadmap in collaboration with senior leaders Define near-term and long-term objectives that align with MO's energy and customer transition goals Translate strategy into tangible features, tools and journeys for diverse customer groups (e.g. tenants, those without driveways, etc.) Backlog Ownership & Delivery Own and manage the product … backlog using appropriate prioritisation frameworks (e.g. MoSCoW, RICE, WSJF) Ensure backlog reflects strategic goals, customer needs, and technical feasibility Write user stories with clear, testable acceptance criteria, aligned to desired outcomes Balance tactical delivery (e.g. cable mat journeys, install funding tools) with strategic enablers (e.g. local authority integration, payment model pilots) Customer & Stakeholder Engagement Act as the voice … of the customer in all squad activity; ensure accessibility and inclusion are embedded from day one Lead on customer research touchpoints with Innovation and Insights to validate direction Collaborate with stakeholders across procurement, legal, energy, policy and marketing to align plans and manage interdependencies Agile Team Leadership Work closely with the squad Scrum Master and delivery team to More ❯

Description At Motability Operations, we put our customers and users at the heart of everything we do - and it shows. With an exceptional 96% customer satisfaction score, our UX team plays a critical role in shaping intuitive, inclusive, and impactful digital experiences that genuinely make a difference in people's lives. Joining our UX team means stepping into a … collaborative and cross-functional environment where your voice matters. You'll work as part of Product squads co-creating solutions grounded in real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead … and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service metrics inform decisions at roadmap and portfolio level. Build trusted relationships with senior stakeholders, influencing direction through clear narratives, artefacts and measurable goals. Promote accessibility and inclusion, with strong practical knowledge of WCAG 2.2 and how to apply it More ❯

enables on-the-go EV charging that genuinely works for our community - not just technically, but physically, financially, and experientially. You will drive strategic partnerships, accessibility data integration, and customer-facing feature development within a multi-disciplinary squad. This is a key role in making sure that the transition to electric is possible for all, regardless of where or … how a customer needs to charge. Key Responsibilities Strategic Roadmap & Vision Define and evolve the roadmap for public charging that reflects the physical accessibility, roaming availability, and pricing needs of our customers Lead the product thinking behind how we surface accessibility data, coordinate with charging networks, and shape the Go App experience Translate the strategy into deliverable features, partnerships … criteria that reflect the lived experience of disabled EV users Guide delivery on initiatives such as CPO data integrations, site accessibility reviews, and app enhancements in collaboration with Electroverse Customer & Stakeholder Engagement Collaborate with CPOs (Charge Point Operators) to develop scalable and reliable data-sharing models Partner with advocacy groups (e.g. Disabled Motoring UK) and research teams to co More ❯

responsible for the long-term strategic direction of Motability Operations sourcing and distribution approach, including OEM commercial management, network development, performance, and future modelling of industry approach. Importantly, the customer needs to remain front and centre and you'll need to work closely with our Customer Services team to balance commercial vehicle acquisition with the primary requirement to … understand and meet customer needs. To be successful in this role you will need to develop a close working relationship with OEM's and dealership groups at UK board level. Be able to influence key stakeholders internally and externally and deliver a compelling vision of how Motability Operations can lead in an increasingly complex automotive landscape. Principal Accountabilities: Strategic … to drive performance and manage delivery to completion Commercial Acumen - Focus on long term commercial improvement in relationships with key stakeholders. Demonstrate innovative commercial thinking focused on delivering great customer outcomes whilst maintaining robust long-term partner engagement. Operational Management - Actively utilise kpi reporting to support OEM and dealer operations, be prepared to shape the operational requirements and develop More ❯

37.5 per week, two shifts: 08:30-17:00/10:00-18:30 Overview: Our client is seeking a Tier 1 Technical Support Analyst to join their busy service desk team. This role involves providing first-line IT support across multiple sites, resolving tickets efficiently, and maintaining excellent customer service. The successful candidate will also assist with … knowledge base documentation and process improvements. Undertake training to build technical skills and certifications. What they're looking for: GCSEs (including Maths and English) or equivalent. Previous experience in customer service or a technical support environment. Knowledge of IT systems, ticketing tools, and service desk operations. Strong communication skills and a collaborative, team-focused approach. Desirable: A … levels, BTEC, or IT-related qualifications. Microsoft 365 administration knowledge. Experience within a managed service provider (MSP). More ❯

MSP that supports a wide range of SME clients across the South West. Due to continued growth and an increase in client demand, they are looking to strengthen their service desk with an experienced 2nd Line Support Engineer. This is an excellent opportunity for a technically skilled support professional who enjoys variety, problem-solving and providing first-class service … accurate documentation and asset records Providing occasional onsite support in the local area Mentoring junior team members and contributing to knowledge sharing About You We’re looking for a customer-focused support engineer with strong troubleshooting skills and a proactive attitude. Essential skills & experience: 2+ years’ experience in a 2nd Line or similar technical support role Good knowledge of … administration (Exchange, Teams, SharePoint, Intune) Solid understanding of networking (TCP/IP, routing, VPN, firewalls) Strong diagnostic skills and ability to resolve complex issues Confident communicator with excellent customer service skills Full UK driving licence and willingness to travel locally when required Desirable skills: Experience with Hyper-V or VMware Exposure to VoIP/hosted telephony solutions Knowledge More ❯

with business needs. Develop & Maintain Services: Create new applications and ensure existing services meet evolving needs. Leverage New Technologies: Integrate new digital tools to improve data analysis and security. Customer Service: Provide proactive support to enhance service delivery. Leadership & Supervision: Lead Team: Set targets, monitor performance, and support team development. Manage Resources: Deploy staff and resources efficiently … innovation and supporting strategic decision-making. Join a forward-thinking team committed to continuous growth and development. Developer Analyst Lead - Benefits: Competitive salary 30 days annual leave for Professional Service Staff plus bank holidays and additional closure days over the Christmas period Automatic enrolment into the Local Government Pension Scheme Access to our Employee Assistance Programme (EAP) Discounts with More ❯

whilst providing critical support, advice and guidance to new and existing customers. We require a driven and motivated Marketplace operations specialist to provide and maintain a high standard of service to our customers across multiple Software solutions and platforms. Essential Responsibilities: As a Marketplace Operations Specialist, you'll be responsible for: Day-to-day management of the Microsoft licencing … orders and invoicing. Monitor and support all incoming communication from customers around Marketplace support and licence/product queries Manage the onboarding process for Marketplace until such time as customer engagements pass to the Customer Success Manager Proactively manage and secure Marketplace renewals working to a T-60-day renewal plan, working to attain 100% retention rate, working … first point of contact for any Marketplace updates and responsible for hosting calls for the stakeholders around licensing and commitment requirements Managing Microsoft GDAP (Delegated Admin Permissions) commitments for customer Support with presenting Microsoft and Adobe net-new and renewal proposals • Supporting with streamlining our marketplace offers (to include wider portfolio – AWS, Google and more) Deliver customer marketplace More ❯

and training sector, renowned for delivering forward-thinking solutions that enhance both aviation safety and efficiency. Headquartered in the Dorset area their commitment to innovation, advanced technology, and exceptional customer service drives to constantly push the limits of aviation training and simulation. The company are looking for a seasoned Technical Business Analyst to join the team, reporting to … the Head of Quality Assurance and Systems. This vital role involves providing requirements analysis and systems engineering support across various functions, including product development, sales and marketing, and customer support. The ideal candidate will possess the ability to juggle diverse tasks, adapt to rapidly shifting priorities, and serve as a key point of contact for customers. Key Responsibilities Gather … and analyse customer requirements for system architecture, feature development, and third-party system integrations. Represent the company in customer-facing engagements, including requirements gathering, critical design reviews, and integration efforts. Convert customer needs into clear, comprehensive software requirements that align with both system architecture and operational objectives. Evaluate proposed solutions to ensure they meet customer and More ❯

plus Bank Holidays, bonus schemes, employee discount platform, pension, etc.) Skills and Experience: Minimum of 12 months experience in a similar IT role logging and resolving tickets on a Service Desk Act as first point of contact via phone, email or chat function Provide support across Microsoft 365, workstations, servers, printers, networks and vendor applications Carry out daily system … to knowledge base documentation and process improvements Undertake training to build technical skills and certification GCSEs (including Maths and English) or equivalent Knowledge of IT systems, ticketing tools and service desk operations A-levels, BTEC or IT-related qualifications are desirable Microsoft 365 administration knowledge Experience within a managed service provider highly desirable NB: A valid UK Driving … Licence is essential for this role. The Opportunity: My client who are a managed service provider in Somerset and they are currently looking for a 1st Line Support Engineer (Cloud) on a permanent basis to join their busy service desk team that is on a successful growth path. This role involves providing first-line IT support across multiple More ❯

Chippenham, North Wiltshire (Hybrid - office, home and client site travel) £30,000 - £36,000 + Benefits Excellent opportunity for an experienced IT Support Engineer to join a dynamic Managed Service Provider, supporting a diverse client base across Wiltshire. This is a varied and hands-on role where no two days are the same, offering progression and exposure to complex … autonomy to develop their careers in a supportive and fast-paced environment. In this role, you'll provide 2nd line IT support across multiple clients, handling escalations from the service desk and working closely with infrastructure specialists on live projects. The position is hybrid, requiring travel to client sites, including Cirencester (around twice per week) and Salisbury (around three … with Windows Server, Active Directory, Office 365, networking protocols, and troubleshooting complex technical issues is essential. Just as important are strong communication skills and the ability to deliver excellent service in a client-facing role. This is a fantastic opportunity to join a growing MSP that offers variety, responsibility, and plenty of progression opportunities. You'll be trusted to More ❯