1 to 25 of 27 Remote/Hybrid Customer Service Jobs in the South West

Service Desk Analyst - Up to £36K PA - Poole - Hybrid (4 DPW On-Site) Location: Poole - Hybrid (4DPW On-Site) Salary: £30-36K Per Annum Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events The Client: We are partnering with a growing technology … business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst. This is an opportunity ...

Service Desk Analyst Programme Name: LCST Primary location: On-site at Emersons Green, Bristol, with occasional remote working opportunities. Working hours: Monday to Friday, between 08:00 17:00, based on scheduled shifts. Are you ready for your next career challenge?.. Role Overview: The Service Desk Analyst … Line Support) is responsible for delivering high-quality technical support as the first point of contact for IT-related incidents and service requests. The role requires strong customer service focus, effective troubleshooting capability, and adherence to service management processes to ensure timely resolution or escalation ...

Line Service Desk Technician £30,000 – £35,000 | Swindon | Hybrid Working You know the feeling when you've finally cracked an issue that's been baffling everyone else? That's the sort of work you'll enjoy here. This is a true 2nd Line role where troubleshooting, investigation … sure they're resolved properly. One day you could be troubleshooting Microsoft 365. The next, investigating server issues, resolving networking problems, or helping a customer get back online after an unexpected outage. No two days are quite the same. What you'll be doing Providing 2nd line technical support ...

Customer Base Manager Location: Bath, BA2 Salary: £50,000 Hours: Full Time, Permanent Help us grow and retain a truly better broadband experience. At Truespeed, we're building the future of broadband across the South West with our rapidly growing full-fibre network. We're already connecting over … homes, and we're continuing to expand bringing faster, more reliable broadband to communities across the region. We're proud of the customer experience we deliver, but as competition increases, our focus is on keeping customers engaged, loyal and maximising the value they get from their Truespeed experience. ...

resolve helpdesk tickets within agreed SLAs Troubleshoot Microsoft 365, Windows and software-related issues Escalate more complex technical issues where required Deliver exceptional customer service to users across the business Support the day-to-day operation of the IT Helpdesk About You We're looking for someone … passionate about IT and enjoys solving problems. You'll ideally have: Previous IT Helpdesk, Service Desk or IT Support experience (or a relevant IT qualification with strong customer service experience) Good working knowledge of Microsoft 365 (Outlook, Teams, Word and Excel) Excellent communication and interpersonal skills ...

software and hardware issues Support the day-to-day operation of the Global IT Helpdesk Escalate issues where appropriate while maintaining ownership Deliver excellent customer service and communicate effectively with users Contribute to continuous improvements within the IT Support function What we're looking for? We're keen … speak with candidates who have: Previous IT Helpdesk, Service Desk or 1st Line Support experience (or relevant IT qualifications) Knowledge of Microsoft 365, including Outlook, Teams, Word and Excel An understanding of Windows environments and software troubleshooting Strong communication and customer service skills A proactive attitude ...

Location: Cheltenham (Hybrid Working) Salary: £32,000 - £35,000 Job Type: Permanent, Full-Time About the Role: Our client, an established and growing Managed Service Provider, is looking for a 2nd Line IT Support Engineer to join their expanding team in Cheltenham. This is an excellent opportunity to work … upgrades, cloud migrations and IT projects Support backup solutions and business continuity systems Maintain accurate documentation and manage tickets within agreed SLAs Deliver outstanding customer service to a diverse client base What We're Looking For: Previous experience in a 2nd Line IT Support role MSP experience ...

alongside experienced engineers and consultants to provide technical support to our customers. You will gain exposure to a wide range of technologies, develop valuable customer service skills and build practical experience across helpdesk support, Microsoft cloud technologies, networking and IT infrastructure. Whilst the role is primarily remote-based … will occasionally be required to visit customer sites across the East of England and surrounding areas to assist with installations, support visits and project work. Your responsibilities will include: Helpdesk & Customer Support: Providing first-line technical support via telephone, email and remote support tools Logging, updating and managing ...

working with clients. What you'll be doing Providing technical support for software applications via phone, email and Microsoft Teams Managing incidents and service requests through a ticketing system, ensuring SLA targets are achieved Troubleshooting application issues and resolving problems where possible Escalating more complex issues to internal technical … Support. Strong pensioner payroll experience, either as your main role or as a significant part of a pensions administration, payroll, benefits or client service position. Understanding of the end-to-end pensioner payroll lifecycle. Experience working with ticketing systems and managing incidents. Strong troubleshooting and problem-solving skills. Excellent ...

communications and alerts. Experience using Task Manager and CRM functions. The ability to investigate and resolve application issues. Experience supporting system changes, upgrades and service improvements. Good stakeholder and supplier management skills. SQL knowledge, ideally with experience writing or amending queries. The role: We are looking for an experienced … Lead and supervise a team of up to 10 Application Support Officers. Manage the day-to-day delivery of application support services. Oversee incidents, service requests and problem resolution. Coordinate system upgrades, maintenance and application releases. Configure and support NEC Housing applications. Drive service improvements and implement best ...

involve multilevel support for a wide range of business customers to a very high level as well as infrastructure improvements & commissioning of equipment. High customer service levels are key to their business which also requires the ability to communicate well. Required Experience PC Desktop & Workstation, Windows OS Windows … recruitment keywords: sidmouth devon IT support first line second line third line 1st line 2nd line 3rd line admin administrator tech technical helpdesk service desk ...

involve multilevel support for a wide range of business customers to a very high level as well as infrastructure improvements & commissioning of equipment. High customer service levels are key to their business which also requires the ability to communicate well. Required Experience PC Desktop & Workstation, Windows OS Windows … sidmouth devon IT support first line second line third line 1 st line 2 nd line 3 rd line admin administrator tech technical helpdesk service desk ...

loans. Having built a market-leading, profitable business in the UK, Lendable launched US Personal Loans in 2022. Four years of building credit models, customer journeys, operational infrastructure and nearly 500m in originations - and the foundation is set. What comes next is the exciting part: aggressive growth into … make our operations team dramatically more efficient Using data to ideate the most valuable initiatives that could improve credit quality, reduce losses, help the customer, or grow volume Figuring out how best to use LLMs to intelligently aid with customer service, servicing, collections A/B testing ...

collateral Supporting process improvements across the Sales Operations function The Person The successful candidate will have: Previous experience within sales support, sales administration or customer service Experience working in CCaaS/Contact Centre/SaaS environments is highly desirable Exposure to Sales Operations or Revenue operations would ...

delivering forward-thinking solutions that enhance both aviation safety and efficiency. Headquartered in the Dorset area their commitment to innovation, advanced technology, and exceptional customer service drives to constantly push the limits of aviation training and simulation. Systems Engineer This vital role involves providing requirements analysis and systems … engineering support across various functions, including product development, sales and marketing, and customer support. The ideal candidate will possess the ability to juggle diverse tasks, adapt to rapidly shifting priorities, and serve as a key point of contact for customers. Key Responsibilities Gather and analyse customer requirements ...

range of sectors, helping customers design, implement and support scalable, secure and future-ready technology environments. Their consultative approach combines technical excellence with exceptional customer service to deliver long-term business value. If you are in the following roles please apply : Solutions Architect | IT Solutions Architect | Technical Solutions … with customers to understand their business and technical requirements before designing innovative, commercially viable IT solutions. You'll act as the technical lead for customer solutions, ensuring designs are robust, scalable and supportable, while providing a seamless handover into delivery teams for successful implementation. Key Responsibilities Design high-level ...

product information within internal business systems Support the implementation of pricing updates and amendments Maintain data across CRM and product information management platforms Process customer term changes and promotional requests Generate reports and data extracts to support business analysis Create and update order forms and supporting documentation Update product … documentation Process order and pricing amendments accurately and efficiently Respond to internal support requests through ticketing systems Collaborate closely with colleagues across sales, finance, customer service and operational teams WHAT WE'D LOVE TO SEE Experience using SAP or a similar ERP system Previous experience within a data ...

career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Skills: Communication, Critical Thinking, Customer Service, Financial Systems, Intentional collaboration, Managing performance, Process Improvements, Project Management, Risk Management, Software Development, Software Development Life Cycle (SDLC) Methodologies, Software Engineering, Stakeholder Management ...

desktop and mobile imaging, inventory management, hardware and software rollout, and security updates. You'll need experience in a similar role and need excellent customer service/stakeholder skills. Technical Requirements: Proficient in Microsoft Office Working knowledge of standard office procedures Experience with Service Desk tools (incident ...

training Flexible benefits allowance Private healthcare options Gym membership contribution Birthday off 28 days annual leave plus bank holidays Additional holiday with length of service Weekly fitness sessions Mental health and wellbeing support Monthly lunch clubs Quarterly social events Two international incentive trips every year Early finish every Friday … with professionals Strong work ethic Positive attitude Competitive mindset Resilience Desire to build a long-term career Previous experience in sales, hospitality, retail or customer service is beneficial but not essential. Apply Today Our client is interviewing immediately for their July 2026 Graduate Intake. If you're looking ...

thousands of connected partners in countries across the globe. Our mission? To empower every food moment around the world, whether it s through customer service, coding or couriers. About this role As the Senior Team Lead for Data Science - Logistics Estimations, you will be the strategic leader responsible … team's direction and impact to senior stakeholders. Drive Business Impact: Take ownership of key logistics KPIs, particularly overall ETA accuracy across the customer journey. Guide the team's focus on the highest-value initiatives and ensure data science moves in a data-driven direction. The DSTL partners closely ...

Support, Incident management, problem resolution, triage, team management, team leading, Agile, JIRA, Customer support, SaaS, Best Practice This is a new permanent role. UK home-based but with regular trips to the South Coast (Devon/Dorset, Hants) for management meetings. This is a team lead/management role … recently. Although the current team is only 3-4 staff, you will work across IT (QA, Product, Software Development) to ensure delivery of great customer service and problem resolution to technical issues around a SaaS software platform. Technically, an understanding of SQL, C#, JIRA, and Agile is useful ...

delivering forward-thinking solutions that enhance both aviation safety and efficiency. Headquartered in the Dorset area their commitment to innovation, advanced technology, and exceptional customer service drives to constantly push the limits of aviation training click apply for full job details ...

years of delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services, they have built a strong reputation for technical excellence and customer service. Supporting a broad range of businesses across the UK, this is an opportunity to work with a highly experienced team and gain exposure … maximise the value of their IT infrastructure and cloud platforms. What you'll be doing: Providing 2nd and 3rd Line support across a varied customer base Troubleshooting complex infrastructure, networking and Microsoft 365 issues Supporting cloud environments and migrations Managing and resolving escalated service desk tickets Supporting cybersecurity ...

environment for everyone The role: As a ServiceNow Senior Technical Consultant you will be part of an innovative team, working to develop world class customer solutions using the ServiceNow platform. Provide technical consulting services to clients; contribute to the design and delivery of technical solutions including customizing package-based … development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications and integrations ...