1 to 25 of 58 Remote Customer Service Jobs in the South West

Head of Customer Experience required on a hybrid basis in central Bristol (a day a week in London needed) Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take our service to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic … improvements in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership & Function Build-Out: Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience teams: the Knowledge Team More ❯

1st line Support Engineer/Customer Support Location: Poole or Buckinghamshire Super Hybrid ( 1 day a week in the office) Salary is 25k - 28k Skills: 1st line support, Troubleshooting, Networking, Telephony, Windows Server, Diagnostics, Scripting, Monitoring, Configuration, Communication, Customer Service, Composure, Teamwork Were Hiring: Customer Support Engineer (1st line support) Hybrid (1 Day/Week in … person with a tech-savvy edge? Do you thrive in fast-paced environments and know how to keep your cool when things get busy? If you have a strong customer service mindset, a friendly, positive personality, and a solid grasp of Windows Server and networking basicswe want to hear from you! The Role: Were looking for a Customer Support Engineer/1st line support Engineer to join a high-performing Customer Service team and be the first line of contact for customers. Youll triage and resolve incidents, problems, and service requests across a suite of Customer Engagement solutionsmaking a real difference every day. This is a hybrid role with an expectation of More ❯

German speaking Customer Service Specialist - maternity cover contract to start as soon as possible until December 2026 Our client is a leading and well established global tech brand who are looking for a German speaker to support customers with calls, emails and live chat for the EMEA territory. LOCATION Hybrid role. Working in the office Tuesdays, Wednesdays and … speaking business customers with calls, emails, social media and live chat queries and also coordinate product returns from the EMEA territory and will include the following responsibilities: Manage the Customer Service and Email databases ensuring that a 24-hour response is achieved Communicate with German speaking customers via e-mail and phone and deal with complaints where necessary … end users from the EMEA region Deal with special product requests from Technical Support Attend product training CANDIDATE EXPERIENCE/SKILLS Fluency in German is essential Previous experience in customer service or administration is a preference Good skills and understanding of social media platforms is preferred Excellent communication skills Ability to co-ordinate and resolve a variety of More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning More ❯

single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners. The Service Desk Engineer will work as part of the Service Desk providing a first point of contact to all IVC IT users. Our Service Desk Engineers provide a … high standard of customer service and communication for our head office support team and practices in UK and Ireland. The IT Service Desk supports over 12000 colleagues across 1200 practices and over 400 support staff working in our Support Operations Centre located in Keynsham or working from home. Support is provided from 8.00am to 6:30pm Monday … to Friday with limited out of hours support when required. The Service Desk Engineer will be required to accurately record a detailed description of all tickets taken capturing key information to assist our customers. The aim of the Service Desk is to resolve as many of these tickets as possible and to monitor, track, own and communicate the More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯

Project Manager £292.54 - £400 per day Morson are currently recruiting for a Service Delivery Manager to support one of our clients providing sonar services to international navies. The support services provides both a UK and in country support infrastructure built around project leadership, technical services, obsolescence management and technical services. We are looking for either a service delivery … can offer the role at a rate of £292.94 per day PAYE or £400 per day Umbrella. Key Responsibilities Responsible for delivering on time, cost and quality Achieve successful service delivery - SLA achievement and high levels of customer satisfaction Define the Service or Support solution in accordance with customer requirements. Prepare price and proposal documentation and … is to be completed in accordance with the Thales Integrated Business Planning process Have a good understanding of the Integrated Logistic Support function in order to ensure that all customer feedback is used to optimise all product articles and services Monitor overall performance of services, identifying areas for service expansion or product enhancement Ensure operations teams are aware More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and … DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator More ❯

Head of Service Desk Microsoft Partner (Up to £70K DOE) My client is a fast-growing, Microsoft services partner delivering outstanding cloud, infrastructure, and managed services across enterprise and SMB markets. They are committed to operational excellence and delivering world-class customer experiences. Role Overview As Head of Service Desk, you will lead the entire support function … ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Youll provide strategic leadership, shape customer service standards, and act as the senior escalation point for complex issues. Key Responsibilities Oversee day-to-day operations of the Service Desk, ensuring consistent SLA adherence and outstanding customer experience Design and implement ITIL-aligned processes, policies … and workflows to support scalable service delivery Act as the primary 3rd-line escalation point, particularly for complex or technical incidents Mentor and develop your team, fostering a culture of collaboration and continuous improvement Work with Infrastructure, Security, and Project teams to streamline coordination and issue resolution Own reporting dashboards and KPIs, driving service performance and highlighting areas More ❯

Service Delivery Manager MSET page is loaded Service Delivery Manager MSET Apply remote type Hybrid locations Templecombe time type Full time posted on Posted Yesterday time left to apply End Date: August 14, 2025 (12 days left to apply) job requisition id R Location: Templecombe, United KingdomThales people provide armed forces customers with operational advantage at every decisive … home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Service Delivery Manager MSET Location: Templecombe, hybrid working with 3 days in the office Looking to be part of a dynamic team impacting millions daily for a safer, better world … Sonar systems and maximising our customers days at sea Manage multiple contracts and working together with various internal functions (such as Commercial and Finance) to not only delight the customer but also achieve the aims of the organisation Work with a team where your career development and progression will be supported Our Opportunity Many roles at Thales are subject More ❯

will involve supporting the team in a range of administrative skills, being the first line of communication and coordinating key events and programmes while delivering a high level of customer service to our partners and participants. Apply By: 17 August 2025 Location: Birmingham, Blackburn Salary: £27,711 per annum, plus benefits. ( pending a pay award of at least … role in supporting the team in a range of administrative skills, being the first line of communication and coordinating key events and programmes while delivering a high level of customer service to our partners and participants. The successful candidate will be a great communicator and problem-solver who enjoys the regular contact and dialogue with our participants and … working times. Flexible working opportunities, including significant scope for hybrid working. At least 27 days' holiday a year (plus 8 bank holidays) rising to 33 days after five years' service (with an annual discretionary office shutdown between Christmas and New Year). Entry to the highly valued Local Government Pension Scheme Excellent opportunities to develop your skills and experience More ❯

to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers and … helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. Building dashboards … that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions and methodology More ❯

PCS is looking for an experienced and motivational people manager to lead our Member Response Team in maintaining high standards of service to our members. With experience of managing CRM systems in a service-focused environment, the Member Response Team Manager will value effective processes and clear communication, supporting operational managers in understanding and delivering new and ongoing … manage projects with successful time and budget management The main duties of the Member Response Team Manager role include: Managing a team across three hybrid sites, to deliver excellent service to our members Managing the administration of the democratic processes Developing and delivering an agile, project-based approach to implement digital technologies and systems that enhance member service Preparing reports and analysis on service quality metrics An ability to lead on the continued use of digital tools to support team collaboration and improve administrative processes, including telephony, omni-channel systems, case management, and knowledge platforms is an essential requirement for a successful Member Response Team Manager. The role of Member Response Team Manager offers hybrid working More ❯

Devon and Somerset Fire and Rescue Service are looking for an experienced, enthusiastic Information Governance Officerto join our Information and Data Governance Team, working within our Digital, Data and Technology (DDaT) department. You will join us on a f ull time, permanent basis working 37 hours per week. In return, you will receive a competitive salary of … Grade 6).This role is based at our Service Headquarters in Exeter, but there is also the possibility for some home working/the possibility to work from another Service location with agreement from the hiring manager. As well as this we will offer you additional benefits, and a great place to work. Devon and Somerset Fire and … Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection, and response services across the counties of Devon and Somerset. Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do More ❯

Description We are looking for an MI Analyst to join the In Life Customer Services MI Team on a 12-month FTC/Secondment. This role reports into one of the MI Manager within the Customer Services Division and is responsible for delivering management information and insight to support our departmental and company objectives. The successful individual will … example (but not limited to) Power BI, OAS, My SQL, Snowflake etc. Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes. Working within the defined quality process to follow best practice, share knowledge, engage in workshop/peer review type activities and critically reviewing the quality … key business decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets. You will have proven experience in using customer & operational data to drive recommendations that deliver commercial and operational gains, including manipulating large datasets, using different programming tools and analytical software. As an analyst you will be comfortable More ❯

troubleshoot network equipment, servers, and wireless systems, ensuring that customers receive exceptional service. This is a fantastic opportunity to directly support our customers, manage installations, and deliver high-quality service to businesses across a range of sectors. What's in It for You? A dynamic, varied role : No two days will be the same. From troubleshooting complex network issues … to our customers. Your key responsibilities will include: Installation & Configuration : Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd Line … Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects. Documentation & Reporting : Audit and document client infrastructure, providing accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or More ❯

Job summary ESR Self Service Administrator, Band 3 (22.5 hours a week) We have an exciting opportunity to join our People, Planning and Workforce Information team as an ESR Self Service Administrator, providing system support within the Electronic Staff Record (ESR). We are looking for a motivated, organised and enthusiastic individual with previous administrative or IT experience. … expectation of on site working each week. The proposed interview date is 5th September Main duties of the job The successful candidate will report directly to the ESR Self Service Deputy Manager and work alongside colleagues within Training Systems and the Workforce Information and Planning teams, utilising and supporting stakeholders with ESR functions. On a day-to-day basis … the use of ESR. This includes processing email and telephone queries and regularly running reports to monitor usage of ESR functions. In addition, as part of the ESR Self Service team, this post holder will be actively involved in the development and promotion of the services provided by the team. The successful candidate must have excellent communication skills and More ❯

on experience with commission OTE £36k Driving Operational Excellence, Empowering Team Success Overview The MSP Sales Operations Assistant is a vital contributor to the success of our growing Managed Service Provider (MSP) ecosystem. This role is ideal for a detail-oriented, proactive individual who thrives on collaboration and is eager to make a meaningful impact in a dynamic, fast … satisfaction among internal teams and MSP partners. Required Skills Attention to Detail: Ability to handle multiple tasks with precision and ensure the accuracy of data and processes. Focus on customer outcomes: Show the desire to deliver excellent customer service, ensuring our partners have a great experience in their engagement with Climb. Organisation: Strong time management skills to More ❯

/2 nd/3 rd Line Helpdesk Support to support and maintain the existing managed IT support client base, while acting as the technical escalation point for the Service Desk team. This is a varied and hands-on role with responsibility for their service desk, escalations, and involvement in technical leadership across the business. This role will … be office based three days per week , with two days working from home . Key Responsibilities will include: Acting as the technical escalation point for the IT Service Desk Providing support via tickets, email and phone Assisting with pre-sales technical support Leading the response during P1 critical issues Completing BAU tasks including patch management , vulnerability management , and backend … system troubleshooting Onboarding new clients when needed Supporting non-technical colleagues with escalated issues Reporting directly to the Service Desk Manager The Person: For this role, our client is seeking someone with a strong technical background in IT support, particularly within Azure and Microsoft 365 environments. Experience in an MSP environment is highly desirable. Previous experience in a Senior More ❯

seeking: Communication Ability to interact with Business users in a professional manner Ability to communicate directly with peers and customers remotely or face-to-face Excellent presentation skills Highly customer focused with a drive to work collaboratively High Performer Strong analytical and problem solving skills Ability to make recommendations and take decisions Highly organised with effective time management and … Proven Experience of Oracle ODI/OAS Experience in AWS (in particular terraform, lambda, step functions, S3) Understanding of machine learning or data science, including python. Experience working with customer or vehicle data. Who you'll be working with This role would be to join the data portion of the Customer team, where we work across the business … data engineers and analysts working closely alongside members of the business in an agile way to deliver quick, innovative value. This role would be one of five within the Customer area, while the wider D&BI team has around 30, allowing team members significant opportunity for training and movement within the team. Benefits Motability Operations is a unique organisation More ❯

Manager. Purpose of the Role To lead the development and evolution of the Drive Smart telematics product within Motability Operations' Insurance Solutions team. The role focuses on delivering positive customer outcomes while reducing insurance costs through data-driven insights and behavioural change. Key Responsibilities Develop and refine the telematics roadmap post go-live. Use telemetry data and driving behaviour … to reduce claims frequency and severity. Collaborate with cross-functional teams to ensure strategic alignment and effective delivery. Monitor product performance using data and analytics, driving continuous improvement. Balance customer-centricity with commercial and risk considerations. Support the Operations and Proposition Manager in executing the insurance strategy. Champion agile methodologies and foster a culture of collaboration and pragmatism. Qualifications … proficiency in data tools. Effective stakeholder management and communication skills. Experience with technical product delivery, especially involving telematics or insurance technologies. Desirable Familiarity with the Motability Scheme or similar customer-focused organisations. Knowledge of telematics, repair industry, or external stakeholder engagement. Line management experience or potential to develop into a leadership role. Who you'll be working with Reports More ❯

It will focus on expanding the existing mission critical ecosystem of Data and BI systems for analytics and decision making, using Primarily Data Warehouse/Mart, Data Lake, Self Service BI Tools and Data Science/ML platform using Oracle, Snowflake and AWS tech stack. Qualifications We are looking for a skilled Lead Data Engineer who: Personal Attributes: Self … practices and learn quickly Passionate about data and technology and its application to solve business problems Excellent interpersonal skills and the ability to communicate at all levels Be highly customer focused with ability to work collaboratively Strong influencing and negotiating skills in a personable and professional manner Strong analytical skills, both qualitative and quantitative Ability to make recommendations and … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. You will also develop communication and resources content for email campaigns … and learning outcomes. You will collate qualitative and quantitative analytics and feedback to evaluate and measure the impact of communication and training, sharing insights into trends and opportunities with Customer Services teams to support continuous improvements. Qualifications You will have gained the following skills/experience: You're passionate about communication, learning and development and the difference that this … internal customers and internal and external stakeholder relationships enabling you to understand their needs, identify, challenge, and recommend suitable solutions and the benefits, manage expectations, and provide a quality service delivery. Experience of or ability to quickly learn and pick up or new systems, technology, and software to create, manage and deliver digital content such as content management systems More ❯

the Graduate Sales role: Learn, assimilate and keep up to date with industry technology Manage client relationships to grow and cross sell Spitfires products into new customers and existing customer base via telephone and customer facing meetings Have a competitive nature to challenge yourself, meet and exceed set sales targets and sales activities Identify sales opportunities within the … sales growth Understand and keep abreast of competition, their issues, products and pricing Provide support and day-to-day account management to allocated customers Assist other departments in resolving customer issues to help retain clients Prepare written presentations, customer demonstrations, costs saving analyses, and product quotations Record all sales leads and manage these on a day-to-day … CV, from school, A Levels and University - grades attained, dates and places attended. About Spitfire; Established in 1988, Spitfire are a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony and IoT solutions to over More ❯