1 to 25 of 30 Remote ITIL Jobs in the South West

years' experience working in cloud environments, with a particular focus on Microsoft Azure. You should hold a Microsoft Certified: Azure Administrator Associate (AZ-104) qualification, as well as an ITIL v4 Foundation certification. Hands-on experience with a broad range of Azure services is essential. This includes working with Virtual Machines, Azure Storage, Networking, Active Directory, Key Vault, Security Center More ❯

are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Adhere to the Prolinx Security Policies in all practices to ensure our continued compliance with the More ❯

into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL frameworks. The postholder will have excellent stakeholder engagement and communication skills, with the ability to manage complex transition activities across multiple teams and suppliers. You'll be part of a More ❯

calmly and efficiently. Confident communicator with strong customer service skills and the ability to engage professionally with stakeholders at all levels. Desirable: Familiarity with Dynamics and Assyst systems, with ITIL V3/V4 knowledge considered an advantage. If you are interested in the role, please send an application detailing proof of the above or contact Amy Burton in our office. More ❯

in requirements gathering, analysis, and process mapping (e.g. BPMN, Visio, Lucidchart, Miro). Workshop facilitation and problem-solving expertise. Familiarity with IT Service Management or governance frameworks (JSM/ITIL experience desirable). A curious mindset and ability to quickly grasp new technologies - exposure to Identity & Access Management is a plus. Excellent written and verbal communication skills with a structured More ❯

to team to progress processes. Passion for IT Nice to have but not essential Experience of working in an MSP is highly desirable Qualifications ( not essential) Microsoft 365 Fundermentals ITIL knowledge or certification CompTIA IT Fundamentals+ (ITF+) Customer service training Why Join SRD Technology UK? Be part of a friendly, forward-thinking team making a real impact in the IT More ❯

Azure) and advanced troubleshooting. Experience supporting complex environments, handling escalations and mentoring 2nd line colleagues. Ability to diagnose root causes, propose solutions and communicate clearly with stakeholders. Familiarity with ITIL-aligned support processes and ticketing systems. Comfortable working in a hybrid pattern, spending three days per week in the Cheltenham office. The ideal candidate will bring strong technical depth, a More ❯

experience in IT operations, confident in taking ownership and working across complex infrastructure. You'll bring: Knowledge of cloud and virtualisation technologies, particularly Microsoft 365 and Azure. Familiarity with ITIL/IT Service Management practices. Experience with networking (LAN/WAN, VPNs, load balancers, WiFi deployment). Skills in scripting/automation (PowerShell, Terraform). Understanding of security solutions (firewalls More ❯

Desk queue and prioritise tasks effectively. Resolve incidents using problem-solving skills and escalate when needed. Support onboarding of new services in line with the Service Introduction Process. Follow ITIL-aligned incident management processes. Maintain and promote the IT knowledgebase and self-help materials. Ensure compliance with KPIs, SLAs, and security policies. Deliver excellent customer service across all support channels. More ❯

Controls frameworks. Ability to work under pressure, prioritise effectively, and maintain attention to detail. Desirable: Professional certifications such as GSEC, CISSP, OSCP, CISA, CompTIA Sec+, or equivalent. Knowledge of ITIL processes and cyber governance frameworks. Experience with scripting, automation, and digital forensics. Awareness of PCI DSS, SDLC, and network analysis principles. This is a great opportunity to join a leading More ❯

a culture of continuous development. Global experience with strong cultural awareness, thriving in multi-site, multicultural environments. Confidence in managing complexity and navigating ambiguity. Familiarity with Agile methodologies and ITIL lifecycle management is highly desirable Benefits: On offer is a competitive package including bonuses, private medical insurance and pension contribution. Global skills academy provides our people, regardless of their role More ❯

others. Qualifications Microsoft AZ-104 (Administrator) - Required, or equivalent experience. AZ-400 (DevOps Engineer Expert), AZ-305 (Solutions Architect), CKA/CKAD, HashiCorp Terraform Associate - Desired, one or more. ITIL 4 Foundation or SRE Foundation - Desired. Willingness to provide occasional out-of-hours and on call support as required. Desirable Experience building IDP capabilities such as service catalogues (e.g., Backstage More ❯

reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain consistent productivity Requirements: * ITIL Foundation Certification is highly desirable * Some experience in a service desk or IT customer support environment * An understanding of service desk procedures and ticketing systems * Enthusiastic and self-motivated with More ❯

service improvement initiatives. Skills & Experience Required Proven experience in a 24/7 operations, NOC, or incident management role, ideally within fintech, payments, or regulated technology. Strong understanding of ITIL principles and incident management frameworks. Familiarity with service management tools such as ServiceNow, Jira, or equivalent. Excellent communication skills, with the ability to remain calm and decisive under pressure. Experience More ❯

ability to work independently when required Excellent communication and client-focused attitude Willingness to learn and progress into 2nd Line responsibilities Desirable Extras Certifications such as Microsoft, CompTIA, or ITIL Exposure to Active Directory, Windows Server, or networking devices Interest in virtualisation, cloud technologies, or cyber security Whats on Offer Clear career progression into 2nd Line and eventually 3rd Line More ❯

project tools such as Microsoft Project, Azure DevOps, or JIRA Strong communication skills with the ability to engage stakeholders Ability to identify and manage risks and issues Knowledge of ITIL processes (beneficial but not essential) UK residency and ability to obtain basic security clearance Why Join Us: Fully remote work location Exposure to all aspects of project delivery and software More ❯

project tools such as Microsoft Project, Azure DevOps, or JIRA Strong communication skills with the ability to engage stakeholders Ability to identify and manage risks and issues Knowledge of ITIL processes (beneficial but not essential) UK residency and ability to obtain basic security clearance Why Join Us: Fully remote work location Exposure to all aspects of project delivery and software More ❯

work in other technologies. Flexible and adaptable when dealing with changing requirements and priorities. Microsoft or equivalent professional certification would be desirable. Understanding and/or working knowledge of ITIL v4. Experience in Jira and ServiceNow (preferable). Technologies Entra ID Azure AD Connect Enterprise Applications/App Registrations Azure RBAC SSO Integrations Conditional Access Compliance (Purview) AIP DLP E More ❯

for non-IT audiences (S&I) Experience of budget management in excess of £3m (S) High professional credibility and ability to build strong partnerships (S&I) Working knowledge of ITIL and commercial/procurement skills (S&I) Degree qualification or equivalent experience. (S) Benefits We recognise and value our employees as individuals and aim to provide a favourable pay and More ❯

with internal teams to enhance automation and system reliability Essential Skills & Experience Strong knowledge of Linux system administration (RHEL/CentOS 6/7/8) Experience working to ITIL best practices Excellent organisation, time management, and troubleshooting skills A proactive mindset focused on process improvement and root cause analysis Strong communication skills and willingness to share knowledge within a More ❯

active engineering team What we're looking for: ** Essential ** Active SC Clearance - or lapsed within the last 12 months Solid understanding of the full software development lifecycle Familiarity with ITIL IT Service Management processes Strong appreciation for development standards and quality procedures 2+ years' professional experience with some of the following technologies: Technical Skills: .Net MVC ASP.net WebForms Hibernate Entity More ❯

Working towards or achieved BCS Business Analysis certification (or equivalent). Experience leading small projects or initiatives. Technical analysis and experience with Jira or similar tools. Understanding of the ITIL Framework and UX/UI standards. Previous experience in a B2B environment. Behavioural Attributes: Demonstrates ownership and accountability in delivering work to a high standard. Works collaboratively, fostering open communication More ❯

Experience working directly with customers or internal stakeholders in a consultancy-focused capacity. Ability to diagnose and resolve complex issues with a methodical and customer-focused approach. Familiarity with ITIL, ticketing systems and structured support processes. Comfortable working in a hybrid role, spending three days per week in the Cheltenham office. The ideal candidate will bring strong communication skills, technical More ❯

you have: * Good understanding of key SAP P2P processes? * Knowledge of SAP FICO and key finance functions? * Understanding of Fiori UI? * Experience working in a Service Desk environment using ITIL? (Desirable) * Excellent communication skills? If you are interested, please do apply More ❯

a business, technology and data perspective, including 'as is', 'to be' and transitional states.12-month contract, Inside IR35, working both remotely and on-site in Salisbury. Responsibilities & Experiences : TOGAF ITIL Own the enterprise architecture vision, strategy and roadmaps from a business, technology and data perspective, including 'as is', 'to be' and transitional states Understand the organisation's ecosystem and its More ❯