8 of 8 Remote/Hybrid ITSM Jobs in the South West

Proven ability to work within an operational support environment, maintaining professionalism during high-volume or high-impact situations Experience with Atlassian Jira JSM/ITSM tools ITIL Foundation Certification is desirable and beneficial for ongoing development Clearance Requirements: BPSS Pre-screening required to start SC required for the role Must ...

some experience supporting Windows 10, 11, Office and O365, knowledge of the ITIL framework (with a foundation V4 certification being an advantage), experience with ITSM tools (this organisation uses Halo, but that is not essential) and someone proficient in end user device installation, configuration and troubleshooting of Windows, Desktops, laptops ...

proven track record of designing, leading, or modernising Configuration Management and Hardware Asset Management services Target Operating Model (TOM) design and implementation experience ITSM expertise, ideally with strong knowledge of ServiceNow Experience in Financial Services, Insurance, or other regulated industries (highly desirable) Excellent stakeholder engagement, communication, and influencing skills Apply ...

someone who has operated across multiple platforms and can balance operational stability with continuous service improvement. Key areas of focus include: Owning and evolving ITSM strategy and governance (ITIL-aligned) Leading service improvement initiatives across operations and delivery teams Acting as the senior escalation point for stakeholders across the business ...

line. Provide 1st/2nd line support on technologies such as NICE, Zendesk, Gamma and Amazon connect. Create and update support tickets on ITSM system. Investigate, troubleshoot and resolve issues related to voice, chat and other digital contact centre solutions. Fulfil Configuration requests. Working hours. Please note there ...

This role requires strong stakeholder engagement and the ability to operate within complex, secure environments. IT SERVICE MANAGER ESSENTIAL SKILLS: Proven experience in IT Service Management roles Strong understanding of ITIL principles and service lifecycle Ability to manage stakeholders and build trusted relationships Experience working in complex technical environments Strong … process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS IT Service Management, ITIL, Stakeholder Management, Service Delivery, Continuous Improvement, Jira, Confluence ...

Maintain high standards of code quality and testing Implement scalable and maintainable design practices Research & Recommend Stay up to date with Freshworks capabilities and ITSM/CRM trends Recommend improvements and new approaches to enhance solutions Essential Qualifications Proven experience in ITSM/CRM solution development (e.g., Freshservice, Freshdesk ...

Level 1 support and take ownership of more complex incidents and service requests. Follow existing and author new procedures as needed. Use the ITSM tool (ServiceNow) to track and update tickets. Key requirements Hands-on experience as a support analyst, with a focus on ERP applications (e.g., finance, supply chain … organise priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy. Comfortable with Information Technology Service Management (ITSM) systems and processes. Exceptional communication and interpersonal abilities, capable of collaborating effectively with stakeholders/customers. Desirable requirements SQL knowledge. Relevant ERP certifications (vendor or industry ...