14 of 14 Remote/Hybrid Incident Management Jobs in the South West

well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service … governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management ...

effective delivery of life-critical operations. You’ll contribute to the stability, proactive monitoring and continuous improvement of operational communications services, supporting rapid incident response, service resilience and operational readiness. What you will be doing Support the operation of Airwave radio and associated operational communications infrastructure, ensuring services … procedures. Identify, log and categorise operational communications incidents, ensuring accurate information capture and timely escalation to senior engineers, suppliers or on-call support. Support incident management activities for live operational communications issues, including assisting with diagnostics, restoration actions and communication updates. Assist with major incident support, ensuring ...

operate in a build‐and‐run model, with teams responsible for the full software lifecycle, from architecture and delivery through to operational support and incident management. Our core platform is built on AWS serverless technologies including Lambda, SQS, EventBridge, API Gateway, S3, and ECS. We primarily develop in TypeScript … Infrastructure is managed through a combination of Terraform and Serverless Framework. We use GitHub Actions for CI/CD and incident.io to support our incident management processes and operational workflows. We care deeply about engineering quality, pragmatic architecture, and continuous improvement. If you’d like to go deeper ...

defence, government and public sector services. **What you will do as a Senior Application Engineer*** Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows* Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level … objectives.* Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers.* Collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues.* Mentor junior engineers and specialists, supporting their development and promoting best practices.* Participate in continuous improvement initiatives, including automation, documentation ...

Work with AWS serverless technologies , including Lambda, SQS, EventBridge and API Gateway Work with MongoDB and document databases Contribute to CI/CD, observability, incident management and production support Work closely with Product, Engineering and Operations to turn business requirements into scalable solutions Mentor engineers and contribute … standards and best practice Key Skills Strong Node.js & TypeScript Strong system design and architecture AWS & Serverless MongoDB/document databases Distributed systems, observability and incident management CI/CD and production operations Experience working in a regulated environment , ideally FinTech or financial services Comfortable owning services within ...

technical delivery, landscape operations, and SAP HANA administration. In this role, you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. You will work closely with cross-functional technical teams … system refreshes, Kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

including daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

including daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

application lifecycle, including selection, implementation, upgrades, optimisation, and retirement Ensure reliability, availability, and performance of critical systems, driving best‐practice support and incident management Build, lead and develop a high‐performing team of application specialists, fostering innovation and collaboration Partner with business units, IT service lines and external … deliver effective, value‐driven solutions Embed governance, security, and compliance standards across all enterprise applications What you’ll bring Proven experience in senior applications management or IT leadership roles Strong technical knowledge across enterprise ecosystems such as ERP, PLM, BI, SaaS platforms, integration technologies, Atlassian tools, Microsoft 365, SharePoint ...

evaluate performance against these SLOs. You will continuously monitor and analyse these indicators, including network performance metrics to detect deviations early, enabling proactive incident response and targeted improvements.You will oversee system and network capacity and performance, manage resource utilisation efficiently, and conduct thorough cost analytics to identify optimisation opportunities. … Familiarity with PCI DSS and other relevant security frameworks to ensure the infrastructure meets regulatory requirements and best practices.* Strong problem-solving collaboration and incident management capabilities.* Knowledge in network technologies such as TCP/UDP, IPv4/IPv6, Wireless, BGP, VPN, L2 switching, Firewalls, Load Balancers, EVPN ...

reliability, security and FinOps. Set standards for Terraform, OpenTofu and Infrastructure as Code. Own GitHub orchestration, CI/CD and release practices. Improve observability, incident management and operational readiness. Select the right tools and methods for sustainable engineering. Mentor engineers and drive continuous improvement. Partner with engineering, security ...

Senior Platform Engineer to operate, maintain and improve secure cross-domain gateway services across highly controlled environments. You will monitor service health, support incident management and ensure compliance with security policies while delivering continuous service improvements. The role offers a blended hybrid work model at Yeovil with ...

International is seeking a Level 3 Network Engineer (Cisco) to support LAN and WAN across security domains on a live system. The role involves incident management and change implementation for escalated issues, in remote-based environments, with DV clearance required. The ideal candidate will handle network devices, firewalls ...

Network Engineer (CISCO) to provide network engineering support of the LAN and WAN across all security domains. Your role will involve incident management and change implementation on our clients' live system, on incidents that have been escalated from 1/2nd line resources that are often remotely based ...