9 of 9 Remote Incident Management Jobs in the South West

Service Delivery Manager has a duty to build and maintain effective stakeholder relationships in a positive way at every level. What will you be doing? ITIL Service Delivery oversight - Incident, Service Request, Problem, Change, Release Management Service Level Management Escalation Management Drive internal and third-party service review meetings covering performance, service improvements, quality and processes … Technology risk assessment and management Technology Service Integration - both internally within Velonetic and with our delivery partners High Priority Incident Management & Leadership Ensures the 'Voice of the Customer' is heard and understood, helping to drive the required changes Project Governance input and oversight Operational Readiness Review and sign off External Stakeholder management Fostering a positive working … environment Required Skills Significant experience in IT service management, or a similar role with commensurate level of leadership responsibility Able to manage individuals and teams - including delivery, performance and continuous professional development A solid understanding of ITIL best practices and frameworks - including experience in change/incident/problem management processes. A customer-centric mindset, with excellent More ❯

analysts working on your shift, while also delivering advanced security operations services to clients across a range of industries. As a Senior SOC Analyst , you will be central to incident response, threat hunting , and real-time defence management , guiding and mentoring two junior SOC analysts. The SOC team is deeply committed to leveraging the latest in automation and … more effective security outcomes. This role provides a unique opportunity to help shape the future of a next-gen SOC environment. This role combines hands-on technical expertise with management responsibility, offering a unique blend and the chance to contribute meaningfully to both team development and cutting-edge security operations. The shift pattern is four days on, four days … am) shifts. Key Responsibilities Mentorship & Team Leadership: Guide and support two juniors with ticket escalation and investigating incidents, fostering a culture of collaboration and continuous learning. Client Relationship Management: Act as a point of contact, managing ongoing communications and ensuring technical needs are met Threat Detection & Analysis: Triage and analyse alerts across multiple SIEM platforms (e.g., Microsoft Sentinel, custom More ❯

Inside IR35 Active SC Clearance required Lead Oracle Database Administrator Our public sector client is looking for an Lead Oracle DBA to join them to take responsibility of the management and support of the Database environments within the organisation. This includes being responsible for the conception, planning, setup, and technical hands-on support of all Databases. As the Lead … practice programming methods and standards Have excellent experience of providing quality/technical assurance within complex projects Excellent understanding of the principles, methods, techniques and tools for the effective management of the testing process and the execution of tests throughout the lifecycle of development projects, for example: standards for testing, planning & estimating, configuration management, incident management More ❯

We're seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You'll play a key role in a fast-paced, tech-led company that delivers real-time data … customers. In this role, you will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive strategy and … Experience driving observability and monitoring strategies across large-scale services Good working knowledge of cybersecurity practices, frameworks (NIST, ISO 27001, Cyber Essentials), and audit processes Vendor, contract, and license management experience across software and infrastructure suppliers Skilled communicator with experience managing stakeholders across business and technical teams Budget responsibility and comfort presenting performance data and financial plans You'll More ❯

Operations and Incident Manager Swindon Hybrid role (x2 days on site per week/x3 work from home) Shift work (info below) In this fast-paced IT technical environment, no two days are ever the same. In this responsible and demanding role, you’ll manage a team of IT specialists on one of our rotating 24-hour shifts and … within our IT Enterprise Command Centre (ECC), in our Head Office in Swindon As one of the 24x7 shift working Operations Managers you will be responsible for the operational management of technical specialist teams across the IT Enterprise Command Centre (ECC), ensuring IT system failures/outages are identified quickly and managed efficiently in-line with defined response times … volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing Operational performance management of specialist teams delivering IT services on a 24x7 basis Act as deputy to the Senior Operations Manager in the event of a major incident at any time More ❯

love to hear from you! About the role An exciting opportunity has arisen to join HL as a Scenario Testing Analyst. You will support in the day-to-day management of the Scenario Testing Plan, through drawing data sources together to support the design of scenario tests. You will identify trends, produce dashboards and ensure that root cause analysis … meetings and secretary during tests. We have a mixture of permanent and fixed term contract vacancies for this position. What you'll be doing Organisation of scenario testing/incident meetings. Act as secretary throughout tests, ensuring a high quality of minutes, decisions, assumptions and actions are captured and tracked. This includes supporting the Incident Management Lead … as Everbridge during tests and live incidents to communicate with stakeholders. Create horizon scanning dashboards that will inform the scenario testing plan, using data analysis from sources including risk, incident, loss events and control failures. Ensure actions following testing and incidents are logged in the appropriate action management tool, and tracked through to completion. About you Strong analytical More ❯

Service for a Government customer. Working at the customer site with a team of up to 10 engineers, the Service Manager will be responsible for the day-to-day management of the service. The Service Manager will be the primary on-site representative of our client, working with customer teams and other suppliers to oversee the delivery of the … assurance Key Responsibilities of the Service Delivery Manager: Manage a team of up to 10 engineers to support the cross-domain system Ensure timely response to incidents and oversee incident management process Ensure appropriate investigation into ongoing problems and agree suitable mitigation actions Liaise with customer and other supplier stakeholders to manage and resolve issues Contribute to configuration … and asset management processes at the client Ensure continuous delivery of updates into the test, reference, and production systems Share product upgrade information with customer stakeholders to enable them to take advantage of new features and capabilities Providing regular reporting to customers on the provision of the managed service, including providing reports on adherence to, or exceptions to, commercial More ❯

integrating the software that developers produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled in the design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills: Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port of call to diagnose and resolve problems, they need to be able to understand … DevOps engineer they need a high level understanding of application development technology to enable them to build and deploy Databases - Should be able to deploy and maintain different database management systems and understand enough to fault find issues Legacy Infrastructures - Not all projects will use modern technology exclusively, some may deploy to or integrate with legacy infrastructure. DevOps engineers More ❯

the heart of what we do and we'll do our best toagreea working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better … manage and mentor a team of cyber security analysts to ensure the team operate effectively. Develop the team utilising the career framework to identify learning needs and career pathways. Incident Management: Lead incident detection, triage, escalation and resolution processes; assessing impacts and directing appropriate measures to contain and mitigate threats, conduct post incident reviews and drive … incorporating threat intelligence into security practices, cascading to relevant stakeholders. Reporting and Metrics: Define cyber security metrics and targets.Prepare and present regular reports on security incidents, and trends to management, translating technical metrics into business focused risk insights. The Met Office Security Profession has adopted the Government Security Profession as its over-arching professional framework.You will need to evidence More ❯