14 of 14 Remote/Hybrid Incident Management Jobs in the South West

performance through regular one-to-ones, performance reviews, and coaching, creating a positive and collaborative team culture. You will monitor service desk KPIs, oversee incident and request management, and ensure service management processes are followed and continually improved. A key aspect of the role will be analysing … incident trends, identifying root causes, and implementing preventative measures to improve service resilience.You will act as the primary point of contact for escalated issues and major incidents, coordinating resolution activities and delivering clear, professional communication to the wider business. You will also drive continuous improvement initiatives, maintain accurate documentation ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

chat. You will be responsible for diagnosing, triaging, and resolving a wide range of hardware and software issues. This role involves user onboarding, asset management, event and infrastructure support - ensuring our workforce remains productive and connected. Key Responsibilities Technical Support & Incident Management Global Support: Provide front-line … support to global customers via calls and chat, adhering to Service Management principles. Triage & Resolution: Diagnose, assess, and triage incidents. Identify problems in computer systems and provide technical solutions with a goal of 90% First Call Resolution. Troubleshooting: Expertly troubleshoot OS issues (BSOD, App Crashing, Performance tuning), VPN connectivity ...

secure-by-design practices Boosting security awareness and culture Being the go-to security expert within the business You'll work independently, without line management duties, owning day-to-day information security operations. Our IT teams handle the tooling—your mission is governance, risk, compliance, and enabling secure delivery. … What You'll Be Doing Own and manage all information security incidents & organisational risks Maintain and evolve our Information Security Management System (ISMS) Lead policy creation, updates, and compliance tracking Drive continuous improvement of security practices and behaviours Ensure compliance with ISO 27001, Cyber Essentials Plus, UK GDPR ...

produce clear, actionable reports for senior leadership. Lead on preparation for inspections, mock inspections, and service improvement plans. Provide expert guidance on safeguarding, incident management, and risk mitigation. Champion a culture of learning, accountability, and continuous improvement. About You Proven track record in quality assurance within adult social ...

coding, testing and architectural implementation of the squad, ensuring it aligns to our standards Work in partnership with your peers across Product, Project Management, Design and Engineering to ensure your squad's roadmap and direction aligns with the strategic goals of the organisation Support the team to gather … advocate technical product improvements Lead recruitment and onboarding activities Support budgeting, contract and forecasting processes Act as the technical Service Owner for change and incident management, including being the escalation point for on-call, representing the team in incidents wash-ups, and on-call coordination, where relevant What ...

coding, testing and architectural implementation of the squad, ensuring it aligns to our standards Work in partnership with your peers across Product, Project Management, Design and Engineering to ensure your squad's roadmap and direction aligns with the strategic goals of the organisation Support the team to gather … advocate technical product improvements Lead recruitment and onboarding activities Support budgeting, contract and forecasting processes Act as the technical Service Owner for change and incident management, including being the escalation point for on-call, representing the team in incidents wash-ups, and on-call coordination, where relevant What ...

coding, testing and architectural implementation of the squad, ensuring it aligns to our standards Work in partnership with your peers across Product, Project Management, Design and Engineering to ensure your squad's roadmap and direction aligns with the strategic goals of the organisation Support the team to gather … advocate technical product improvements Lead recruitment and onboarding activities Support budgeting, contract and forecasting processes Act as the technical Service Owner for change and incident management, including being the escalation point for on-call, representing the team in incidents wash-ups, and on-call coordination, where relevant What ...

coding, testing and architectural implementation of the squad, ensuring it aligns to our standards Work in partnership with your peers across Product, Project Management, Design and Engineering to ensure your squad's roadmap and direction aligns with the strategic goals of the organisation Support the team to gather … advocate technical product improvements Lead recruitment and onboarding activities Support budgeting, contract and forecasting processes Act as the technical Service Owner for change and incident management, including being the escalation point for on-call, representing the team in incidents wash-ups, and on-call coordination, where relevant What ...

coding, testing and architectural implementation of the squad, ensuring it aligns to our standards Work in partnership with your peers across Product, Project Management, Design and Engineering to ensure your squad's roadmap and direction aligns with the strategic goals of the organisation Support the team to gather … advocate technical product improvements Lead recruitment and onboarding activities Support budgeting, contract and forecasting processes Act as the technical Service Owner for change and incident management, including being the escalation point for on-call, representing the team in incidents wash-ups, and on-call coordination, where relevant What ...

coding, testing and architectural implementation of the squad, ensuring it aligns to our standards Work in partnership with your peers across Product, Project Management, Design and Engineering to ensure your squad's roadmap and direction aligns with the strategic goals of the organisation Support the team to gather … advocate technical product improvements Lead recruitment and onboarding activities Support budgeting, contract and forecasting processes Act as the technical Service Owner for change and incident management, including being the escalation point for on-call, representing the team in incidents wash-ups, and on-call coordination, where relevant What ...

coding, testing and architectural implementation of the squad, ensuring it aligns to our standards Work in partnership with your peers across Product, Project Management, Design and Engineering to ensure your squad's roadmap and direction aligns with the strategic goals of the organisation Support the team to gather … advocate technical product improvements Lead recruitment and onboarding activities Support budgeting, contract and forecasting processes Act as the technical Service Owner for change and incident management, including being the escalation point for on-call, representing the team in incidents wash-ups, and on-call coordination, where relevant What ...

coding, testing and architectural implementation of the squad, ensuring it aligns to our standards Work in partnership with your peers across Product, Project Management, Design and Engineering to ensure your squad's roadmap and direction aligns with the strategic goals of the organisation Support the team to gather … advocate technical product improvements Lead recruitment and onboarding activities Support budgeting, contract and forecasting processes Act as the technical Service Owner for change and incident management, including being the escalation point for on-call, representing the team in incidents wash-ups, and on-call coordination, where relevant What ...