1 to 25 of 33 Incident Management Jobs in the South West

specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Role Title: SIEM/Incident SME(Need Active DV Clearance) Location: Hybrid onsite in one of the following locations 2/3 days per week - Corsham, Portsmouth or Northallerton … including the development and mentoring of junior analysts, monitoring networks to actively remediate unauthorised activities. Your role Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give … visibility of the Enterprise infrastructure. Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. Produce documentation to ensure the repeatability and standardisation of security operating procedures. Develop additional investigative methods using the SOC s software toolsets to enhance more »

value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting more »

/administration Role with some DevOps work Primarily a L2 position (However you should expect a combination of L1, L2, L3, DevOps related work) Incident Management, Event Management, Service Request Management, Change Requests, DevOps etc Previous Azure Administration & support experience (Must have), Monitoring, Pro-active Alert … trend identification, Intune, Usr/Device Management, and DevOps backlog work Tools: ServiceNow, ICM, Planner, Log Analytics, LogicMonitor, Grafana Previous Azure Support & Administration experience and also previous Service Desk related experience (Working on strict SLAs) In this Senior Cloud Engineer role, you will debug and diagnose platform issues for … solution architecture and customer processes, etc. In your first few weeks in this Senior Cloud Engineer role, you can expect to: Demonstrate ownership of incident tracking, triage, mitigation, and resolution Initiate process changes designed to improve efficiency Partner with peers within the organisation to improve tools, processes and customer more »

and or processes that are leading to an increase in incidents and highlighting new and emerging trends to make recommendations that support an efficient Incident Management experience. Benefits include: Competitive salary Additional bonus 25 days holiday (plus option to buy/sell 5 days) Excellent Training Career progression more »

empowerment in our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the incident management process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of the … incident the IP Specialist takes on the role of problem manager and opens a problem for investigation on the root cause or other improvements. The IP specialist is responsible for all communication during the lifecycle of the incident & problem. The IP Specialist is also responsible for detecting trends more »

of potential security threats and develop effective response strategies. Security Audits : Perform regular security audits to identify vulnerabilities and ensure compliance with industry standards. Incident Management : Lead the response to security incidents, coordinating with various teams to mitigate impact and restore services. Policy Development : Develop and implement robust more »

iO are seeking a Senior Service Manager to support MODCloud customers and manage the incident process. This role combines business analysis, customer relationship management, and basic cloud technology understanding, focusing on MODCloud-specific configurations. Start: ASAP Location: Corsham, 3 day a week on-site Rate: Up to … of extension) *Due to the nature of the project, this role requires active SC Clearance* Responsibilities: - Collaborate with Service Analysts to enhance current processes (Incident Management, Request Fulfillment, Change Control). - Align project milestones and objectives with JIRA Service Management. - Develop and improve processes and ITSM tooling with … stakeholders. - Assist in transitioning to improved processes using JIRA Service Management. - Lead the adoption of a Level 1 Incident Service Desk with an outsourced provider. - Implement service reporting systems post-transition using JIRA Service Management. - Lead internal training for the Service Management team and create documentation. Skills & Experience more »

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues more »

Permanent Location: London, UK(Remote) Job details: Purpose of the Job Leading the Response: Acting swiftly and decisively during security incidents to mitigate risks. Incident Lifecycle Management: Overseeing incidents from the moment of detection, through the containment and eradication stages, to the final resolution. Post-Incident Analysis … Conducting detailed investigations post-incident to understand the root cause and to develop strategies to prevent recurrence. Continuous Monitoring: Keeping a vigilant eye on the organization's security systems to detect any suspicious activities early. Threat Analysis: Evaluating potential threats and vulnerabilities to ensure that the organization is prepared … manage security incidents by analyzing alerts from diverse sources and collaborating with external monitors to identify and address potential threats. Serve as a primary incident responder, leading the containment and resolution process in line with established protocols to reduce risks. Enhance security procedures to improve the organization's monitoring more »

with our client, a major investment bank, in Bournemouth on a consultancy basis. The ideal candidate will have a good understanding of Infrastructure technologies, incident management and problem solving and act as a Project Manager. Any experience with authentication technologies would be advantageous. Some flexibility may be given … senior stakeholders. This role will be suitable for someone with strong analytical, problem solving and communication skills who can clearly articulate issues and handle management level conversations. The role also requires broad business process experience, strong team player and client focus as well as strong negotiation skills and ability … to perform under pressure. The individual must have a strong focus towards problem solving, risk management, change controls, strong analytical mind and ability to disseminate technical information. Key Responsibilities Project Manager for a defined and ongoing project supporting regional application authentication modernisation. Work across Business Application Owners and Tech more »

1st/2nd Line IT support role · Active Directory/Accounts Administration/Fault Finding · Supporting IT or Audio-Visual hardware, software or services · Incident Management/Request Fulfilment · Experience of working in a customer focused IT environment · Microsoft Certified qualification/ITIL foundation · Proficient user in a more »

identify and resolve any issues with local infrastructure and remote hardware) Investigating reasons for service problems (e.g. connectivity issues, hardware faults). Service and Incident management activities. Triage support tickets and resolve or escalate where necessary. You will be assisting with user support queries. You will be ensuring … ITIL service management processes are followed for all incident and change related activities. Maintaining anti-malware status is up to date across the estate, and ensuring new updates are delivered in a timely manner. Maintaining infrastructure security through the application of regular system security patching. Managing System Updates … and when necessary) to include testing of hardware, commissioning of hardware at new sites. Review site surveys and establish suitability for deployment. Ensuring asset management systems are kept up to date in line with the above activities. Raising and managing the changes to move implement functionality from Dev to more »

groups where required. Engagement in individual and team KPIs will form an important part of this role. Key Actions To accurately record and manage incident and requests reported to the Service Desk, using the relevant ITSM tools in a timely manner in accordance with agreed SLAs and performance KPIs … meet the requirements of the Service Desk To participate in project based work and other departmental activities including the performance of routine procedures and incident management Essential Skills needed to fulfil this role: Previous call centre or Service desk/IT support experience Experience of using enterprise level more »

protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our world. Join us. You will have management of SEAs Intelligent Transport Systems Support Service Portfolio. This will include the organisation and management of reactive and contractual services. In this role … you will be responsible for the commercial, customer and service management for our ROADflow Support Service leading a service support team which includes a Service Desk and Implementation Engineers. You will coordinate with the wider Development and Delivery Teams, taking responsible for task management within our matrix organisation. … program of excellent, value added service. Responsibility for the Program and Performance of the ITS support service including the service budget, individual service contracts, Incident Management and Continual Improvement. Ensuring our customers receive an excellent service culminating in high availability of assets through both reactive and proactive support more »

hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Excellent verbal communication Proven expertise in Incident Management A great Multitasker What this role is all about: As an IT Incident Manager, you will be dependable for the management … leading investigations to ensure accurate and timely information is disseminated both internally and externally. You will also be collaborating with senior members of the management team during significant customer impacting outages. Key Actions Monitor the progression of incidents, proactively intervening when appropriate to ensure that incidents are progressed through … to resolution/remediation Put customers first through being an advocate of the customer and driving Vitality to the highest levels of quality Perform incident trend analysis to identify potential problems You will work with multiple support teams to ensure SLA compliance for all incidents Perform both reactive and more »

across the Group. Working with the Information Security function to maintain records of all data assets and exports, while supporting with a data security incident management plan ensuring the timely remediation of incidents including impact assessments, security breach response, complaints, claims or notifications, and responding to subject access … worldwide data protection legislation. Good interpersonal skills with the ability to interact with people at all levels within the organisation. Effective change and project management skills, with great time management skills and the ability to handle multiple deadlines prioritising as necessary. Excellent written and presentation skills. Detail orientated more »

produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled in the … design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port … high level understanding of application development technology to enable them to build and deploy Databases - Should be able to deploy and maintain different database management systems and understand enough to fault find issues Legacy Infrastructures - Not all projects will use modern technology exclusively, some may deploy to or integrate more »

with our client, a major investment bank, in Bournemouth on a consultancy basis. The ideal candidate will have a good understanding of Infrastructure technologies, incident management and problem solving and act as a Project Manager. Any experience with authentication technologi... more »

Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to demonstrate excellent troubleshooting skills Ability to demonstrate strong team working and team leadership more »

and knowledge to the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service manager more »

Event Manager Permanent Wiltshire iO Associates are working in partnership with an IT services provider who are involved with the design, development, implementation and management of information and systems across multiple industry sectors. We are currently seeking an IT Infrastructure Alert & Event Manager to join them at their site … permanent basis, where you will be responsible for assisting their customers directly in the support of their operational secure network. The role will involve incident management and resolution on secure customer systems. To be successful in this role, we are looking for candidates with the following experience: Subject more »

their team on a permanent basis. As a 1st Line Support Technician, you will be responsible for providing 1st Line hardware and software support, incident management, call logging, asset management, general IT administrative and other IT facility services as part of a busy Service Desk within the … to a more experienced 1st line support person or the 2nd line support team. Logging calls with 3rd party vendors and liaising with suppliers. Management of own incident call queue (i.e., call routing, call updating, and call resolution) using call manager system, in line with the set SLA more »

SC cleared SAP Payroll support is required for a short term contract to cover sick leave. This role is remote with very occasional on site in Somerset which will be expensed. INSIDE IR35 and will require working via an FCSA more »

require someone with 2 years+ experience providing 1st and 2nd line IT support across applications and infrastructure. Some of the general responsibilities will include: Incident management Request management Asset management Knowledge management Daily system checks The role will require technical knowledge around the following: Active more »