1 to 25 of 29 Incident Management Jobs in the South West

are looking for a senior 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution. The role will primarily involve incident management on our clients' live operational military system, on incidents that have been escalated from 2nd line resources that are often remotely based … later/Linux knowledge (Nice to have) Thin Client Solutions Microsoft HyperV virtualization/VMware Vsphere 6+/Horizon View Active Directory & Group Policy management, design and troubleshooting Knowledge of PKI , Certificates Good understanding of networking technologies that support the infrastructure including Vmware NSX Storage systems technology experience (SAN …/NAS) Strong PowerShell and other scripting experience Microsoft SCCM/MECM management, troubleshooting Documentation creation Knowledge of VEEM & DPM backup solution Knowledge of Office 365 products SQL Mirroring (Skype and SharePoint backends) Windows Failover Clustering Microsoft KMS (Key Management Services) Your benefits: 25 Days annual leave plus more »

managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. General Responsibilities * Incident management * Daily System Checks * Comply with all company policies and procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of … incidents and Fulfilment of requests according to the requirements of the business * Capture and record all information and data as directed by the IT Management System * Carry out qualitative checks on all relevant IT systems * Carry out general administrative tasks * Communication of potential/current issues with all team … members * Management of workload demands within tight deadlines * Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management. * Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the more »

identify and resolve any issues with local infrastructure and remote hardware) Investigating reasons for service problems (e.g. connectivity issues, hardware faults). Service and Incident management activities. Triage support tickets and resolve or escalate where necessary. You will be assisting with user support queries. You will be ensuring … ITIL service management processes are followed for all incident and change related activities. Maintaining anti-malware status is up to date across the estate, and ensuring new updates are delivered in a timely manner. Maintaining infrastructure security through the application of regular system security patching. Managing System Updates … and when necessary) to include testing of hardware, commissioning of hardware at new sites. Review site surveys and establish suitability for deployment. Ensuring asset management systems are kept up to date in line with the above activities. Raising and managing the changes to move implement functionality from Dev to more »

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues more »

are looking for a senior 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution. The role will primarily involve incident management on our clients' live operational military system, on incidents that have been escalated from 2nd line resources that are often remotely based … later/Linux knowledge (Nice to have) Thin Client Solutions Microsoft HyperV virtualization/VMware Vsphere 6+/Horizon View Active Directory & Group Policy management, design and troubleshooting Knowledge of PKI , Certificates Good understanding of networking technologies that support the infrastructure including Vmware NSX Storage systems technology experience (SAN …/NAS) Strong PowerShell and other scripting experience Microsoft SCCM/MECM management, troubleshooting Documentation creation Knowledge of VEEM & DPM backup solution Knowledge of Office 365 products SQL Mirroring (Skype and SharePoint backends) Windows Failover Clustering Microsoft KMS (Key Management Services) Your benefits: 25 Days annual leave plus more »

are looking for a senior 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution. The role will primarily involve incident management on our clients' live operational military system, on incidents that have been escalated from 2nd line resources that are often remotely based … later/Linux knowledge (Nice to have) Thin Client Solutions Microsoft HyperV virtualization/VMware Vsphere 6+/Horizon View Active Directory & Group Policy management, design and troubleshooting Knowledge of PKI , Certificates Good understanding of networking technologies that support the infrastructure including Vmware NSX Storage systems technology experience (SAN …/NAS) Strong PowerShell and other scripting experience Microsoft SCCM/MECM management, troubleshooting Documentation creation Knowledge of VEEM & DPM backup solution Knowledge of Office 365 products SQL Mirroring (Skype and SharePoint backends) Windows Failover Clustering Microsoft KMS (Key Management Services) Your benefits: 25 Days annual leave plus more »

specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Role Title: SIEM/Incident SME(Need Active DV Clearance) Location: Hybrid onsite in one of the following locations 2/3 days per week - Corsham, Portsmouth or Northallerton … including the development and mentoring of junior analysts, monitoring networks to actively remediate unauthorised activities. Your role Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give … visibility of the Enterprise infrastructure. Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. Produce documentation to ensure the repeatability and standardisation of security operating procedures. Develop additional investigative methods using the SOC s software toolsets to enhance more »

value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »

and knowledge to the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service manager more »

and or processes that are leading to an increase in incidents and highlighting new and emerging trends to make recommendations that support an efficient Incident Management experience. Benefits include: Competitive salary Additional bonus 25 days holiday (plus option to buy/sell 5 days) Excellent Training Career progression more »

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting more »

Permanent Location: London, UK(Remote) Job details: Purpose of the Job Leading the Response: Acting swiftly and decisively during security incidents to mitigate risks. Incident Lifecycle Management: Overseeing incidents from the moment of detection, through the containment and eradication stages, to the final resolution. Post-Incident Analysis … Conducting detailed investigations post-incident to understand the root cause and to develop strategies to prevent recurrence. Continuous Monitoring: Keeping a vigilant eye on the organization's security systems to detect any suspicious activities early. Threat Analysis: Evaluating potential threats and vulnerabilities to ensure that the organization is prepared … manage security incidents by analyzing alerts from diverse sources and collaborating with external monitors to identify and address potential threats. Serve as a primary incident responder, leading the containment and resolution process in line with established protocols to reduce risks. Enhance security procedures to improve the organization's monitoring more »

with our client, a major investment bank, in Bournemouth on a consultancy basis. The ideal candidate will have a good understanding of Infrastructure technologies, incident management and problem solving and act as a Project Manager. Any experience with authentication technologies would be advantageous. Some flexibility may be given … senior stakeholders. This role will be suitable for someone with strong analytical, problem solving and communication skills who can clearly articulate issues and handle management level conversations. The role also requires broad business process experience, strong team player and client focus as well as strong negotiation skills and ability … to perform under pressure. The individual must have a strong focus towards problem solving, risk management, change controls, strong analytical mind and ability to disseminate technical information. Key Responsibilities Project Manager for a defined and ongoing project supporting regional application authentication modernisation. Work across Business Application Owners and Tech more »

1st/2nd Line IT support role · Active Directory/Accounts Administration/Fault Finding · Supporting IT or Audio-Visual hardware, software or services · Incident Management/Request Fulfilment · Experience of working in a customer focused IT environment · Microsoft Certified qualification/ITIL foundation · Proficient user in a more »

groups where required. Engagement in individual and team KPIs will form an important part of this role. Key Actions To accurately record and manage incident and requests reported to the Service Desk, using the relevant ITSM tools in a timely manner in accordance with agreed SLAs and performance KPIs … meet the requirements of the Service Desk To participate in project based work and other departmental activities including the performance of routine procedures and incident management Essential Skills needed to fulfil this role: Previous call centre or Service desk/IT support experience Experience of using enterprise level more »

protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our world. Join us. You will have management of SEAs Intelligent Transport Systems Support Service Portfolio. This will include the organisation and management of reactive and contractual services. In this role … you will be responsible for the commercial, customer and service management for our ROADflow Support Service leading a service support team which includes a Service Desk and Implementation Engineers. You will coordinate with the wider Development and Delivery Teams, taking responsible for task management within our matrix organisation. … program of excellent, value added service. Responsibility for the Program and Performance of the ITS support service including the service budget, individual service contracts, Incident Management and Continual Improvement. Ensuring our customers receive an excellent service culminating in high availability of assets through both reactive and proactive support more »

hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Excellent verbal communication Proven expertise in Incident Management A great Multitasker What this role is all about: As an IT Incident Manager, you will be dependable for the management … leading investigations to ensure accurate and timely information is disseminated both internally and externally. You will also be collaborating with senior members of the management team during significant customer impacting outages. Key Actions Monitor the progression of incidents, proactively intervening when appropriate to ensure that incidents are progressed through … to resolution/remediation Put customers first through being an advocate of the customer and driving Vitality to the highest levels of quality Perform incident trend analysis to identify potential problems You will work with multiple support teams to ensure SLA compliance for all incidents Perform both reactive and more »

produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled in the … design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port … high level understanding of application development technology to enable them to build and deploy Databases - Should be able to deploy and maintain different database management systems and understand enough to fault find issues Legacy Infrastructures - Not all projects will use modern technology exclusively, some may deploy to or integrate more »

with our client, a major investment bank, in Bournemouth on a consultancy basis. The ideal candidate will have a good understanding of Infrastructure technologies, incident management and problem solving and act as a Project Manager. Any experience with authentication technologi... more »

their team on a permanent basis. As a 1st Line Support Technician, you will be responsible for providing 1st Line hardware and software support, incident management, call logging, asset management, general IT administrative and other IT facility services as part of a busy Service Desk within the … to a more experienced 1st line support person or the 2nd line support team. Logging calls with 3rd party vendors and liaising with suppliers. Management of own incident call queue (i.e., call routing, call updating, and call resolution) using call manager system, in line with the set SLA more »

require someone with 2 years+ experience providing 1st and 2nd line IT support across applications and infrastructure. Some of the general responsibilities will include: Incident management Request management Asset management Knowledge management Daily system checks The role will require technical knowledge around the following: Active more »

for a L3 Network Engineer to provide network engineering support of the LAN and WAN across all security domains The role will primarily involve incident management on our client's live system, on incidents that have been escalated from 1/2nd line resources that are often remotely more »

w in Office International Banking Group Day Rate Contract We anticipate a requirement for several Regulatory Business Analysts with experience covering ICT-related infrastructure management, disaster recovery, incident reporting, and/or change management, as well as a strong understanding of the DORA regulation, to support our … financial client's compliance uplift programme. Key Responsibilities: Update policies, procedures, and standards for Capacity Management, Event Management, Systems Monitoring, Disaster Recovery, Incident Management, and Secure Coding to align with existing traceability matrices. Collaborate with tooling developers to ensure all ICT resilience requirements are covered. Review … and modify them as necessary. Uplift reporting templates to meet DORA regulatory requirements as prescribed in existing traceability matrices. Establish ICT processes for Capacity Management, Event Management, Systems Monitoring, Disaster Recovery, Incident Management, and Secure Coding, as described in DORA and supporting RTS. Complete impact assessments more »

DORA Technology Resilience Specialists (Disaster Recovery, Incident Reporting, Capacity Management ) London Hybrid: 2 Days p/w in Office International Banking Group Day Rate Contract We anticipate a requirement for subject matter experts to work on several technology operational resilience initiatives related to the DORA regulatory framework. These … contract opportunities would be with a financial client who would be looking for three SMEs with specialist knowledge of ICT Disaster Recovery, Incident Reporting, or Capacity Management. As an SME working on this large-scale programme of work, you can expect to get involved in a mix of the … following; Implement uplifted Disaster Recovery, Incident Reporting and/or Capacity Management policies, procedures, and standards to align with DORA regulations Collaborate with tooling developers to ensure ITDR (Information Technology Disaster Recovery), Incident Management and Capacity Management requirements are covered Review and modify Regulatory Technical more »

valuable skills, knowledge and experience as you complete a IT systems and Networking - Cloud Support Specialist - Level 3 Apprenticeship. Duties will include Carry out incident management processes ensuring requests made to ICT for advice and support are progressed by liaising with ICT Staff and 3rd parties. Role Carry … out incident management processes ensuring requests made to ICT for advice and support are progressed by liaising with ICT Staff and 3rd parties to ensure prompt resolution in line with the service level agreements and operational level agreements whilst providing high levels of customer service. Respond to tickets more »