1 to 2 of 2 Major Incident Management Jobs in the South West

ownership and working toward resolution. Troubleshooting and triaging complex technical issues and service requests, identifying and implementing technical resolutions Categorise and complete work types (incident, service request, minor works, projects), maintaining accurate records inline with department procedures and utilising the appropriate toolset. Accurately log, update and maintain the departments … records and systems . Examples: Helpdesk & Customer databases; inventory of IT assets, knowledge, change, incident and problem management The post holder will be required to deliver support via all delivery methods (phone, email, remote assistance and mobile support unit) on a rotational basis working at level 1, level … for IT Department standards, service assurance, and service improvements initiatives, policies and operating procedures Take a lead role in service assurance duties such as incident, problem, knowledge management, service etiquette inline with the departments procedures. Initiate and co-ordinate problem management activities including, recording known errors, investigations more »

and empowerment in our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the … incident management process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of … the incident the IP Specialist takes on the role of problem manager and opens a problem for investigation on the root cause or other improvements. The IP specialist is responsible for all communication during the lifecycle of the incident & problem. The IP Specialist is also responsible for detecting more »