4 of 4 Remote Proactive Maintenance Jobs in the South West

Develop existing customer relationships and build a rapport with new clients Flag high priority/urgent issues to the 1st Line Team Leader Perform proactive maintenance using our in-house monitoring system Document procedures/processes and contribute to the knowledgebase Follow IT procedures e.g. ITIL and strictly More ❯

service requests with efficiency and skill * Tackling escalations from Level 1 support and providing guidance to help them grow * Delivering exceptional service with a proactive and customer-focused mindset * Playing a key part in improving service delivery and helping roll out innovative IT solutions * Helping shape and elevate IT … support for a critical, high-availability environment ??? What You'll Be Doing * Handling 2nd line support, technical troubleshooting, and proactive maintenance * Maintaining high levels of customer satisfaction through top-tier communication and expertise * Suggesting service improvements and feeding into future managed service offerings * Collaborating with internal teams to More ❯

Operations Manage the daily operations of IT infrastructure including servers, storage, networks, and cloud environments. Ensure uptime, availability and performance of IT systems through proactive monitoring and maintenance. Oversee disaster recovery and backup processes to ensure business continuity.Team Leadership Lead, mentor and manage the Infrastructure team. Assign tasks, manage More ❯

IT Operations - Responsible for managing the on-going BAU support of the platform in operation environments. Including change and incident management, service requests and proactive monitoring and maintenance Security - Ensure security is considered early in the development lifecycle and constantly maintained. DevOps engineers must understand how to secure More ❯